air condition MAZDA CX5 2023 Workshop Manual

(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section
1793.22. You are also required touse BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civi l Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.
7. California Civi l Code Section
1793.2 (d) requires that, if Mazda
or its representative is unable to
repair a new motor vehicle to
conform to the vehicle's applicable
express warranty after a reasonable
number of attempts, Mazda may be
required to replace or repurchase
the vehicle. California Civil Code
Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its
applicable express warranties if,
within 18 months from delivery to
the buyer or 18,000 miles on the
vehicle's odometer, whichever
occurs first, one or more of the
following occurs:
The same nonconformity [a
failure to conform to the written
warranty that substantially impairs
the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven AND the nonconformity
has been subject to repair two or
more times by Mazda or its
agents AND the buyer or lessee
has directly notified Mazda of the
need for the repair of the
nonconformity; OR
Customer Information and Reporting Safety Defects
Customer Assistance
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▼Regional Offices
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION
5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS- LAND,
NEWFOUNDLAND
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS- CANADIENNE
POINTE CLAIRE, QUE- BEC
H9R 5A5
(514) 694-6390 QUEBEC
Customer Assistance
(Puerto Rico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we re
commend that you
take the following steps:
▼ STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
▼STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the
following information:

1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
Customer Information and Reporting Safety Defects
Customer Assistance
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Event Data Recorder
(U.S.A. and Canada)
▼ Event Data Recorder
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR in
this vehicle is designed to record such
data as:
How various systems in your vehicle
were operating;
Whether or not the driver and
passenger safety belts were buckled/
fastened;
How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle
only if a non-trivial crash or near
crash-like situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded. However,
other parties, such as law
enforcement, could combine the EDR
data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information if
they have access to the vehicle or the
EDR.

Mazda will not disclose any of the data
recorded in an EDR to a third party
unless:
A written agreement from the vehicle
owner or the lessee is obtained
Officially requested by the police or
other law enforcement authorities
Used as a defense for Mazda in a
lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda
vehicle performance, including
safety.
Disclose the data or the summarized
data to a third party for research
purposes without disclosing vehicle
or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
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95
“95” is the Load Index. This two-or
three-digit number indicates how
much weight each tire can support.
H
“H” is the speed rating. The speed
rating denotes the maximum speed for
which the use of the tire is rated.
Letter Rating Speed Rating
Q 99 mphR 106 mph
S 112 mph
T 118 mph
U 124 mph
H 130 mph
V 149 mph
W 168
* mph
Y 186
* mph
* For tires with a maximum speed capability over
149 mph, tire manufacturers sometimes use the
letters ZR. For tires with a maximum speed
capability over 186 mph, tire manufacturers
always use the letters ZR.
M+S or M/S: Mud and Snow
AT: All Terrain.
AS: All Season. The “M+S” or “M/S”
indicates that the tire has some
functional use in mud and snow.
U.S. DOT Tire Identification Number
(TIN)
This begins with the letters “DOT”
which indicates the tire meets all
federal standards. The next two
numbers or letters are the plant code
where it was manufactured, and the
last four numbers represent the week
and year the tire was manufactured.
For example, the numbers 457 means
the 45st week of 1997. After 2000 the
numbers go to four digits. For
example, the number 2102 means the
21th week of 2002. The other
numbers are marketing codes used at
the manufacturer's discretion. This
information is used to contact
consumers if a tire defect requires a
recall.
Tire Ply Composition and Materials
Used
The number of plies indicates the
number of layers of rubber-coated
fabric in the tire. In general, the greater
the number of plies, the more weight a
tire can support. Tire manufacturers
also must indicate the tire materials,
which include steel, nylon, polyester,
and other.
Maximum Load Rating
This number indicates the maximum
load in kilograms and pounds that can
be carried by the tire.
Maximum Permissible Inflation
Pressure
This number is the greatest amount of
air pressure that should ever be put in
the tire under normal driving
conditions.
Tread Wear, Traction and Temperature
Grades
Trea d wea r : The tread wear grade is a
comparative rating based on the wear
rate of the tire when tested under
controlled conditions on a specified
government test course. For example,
a tire graded 150 would wear one and
one-half (1 1/2) times as well on the
government course as a tire graded
100.
Traction: The traction grades, from
highest to lowest are AA, A, B, and C.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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The grades represent the tire's ability
to stop on wet pavement as measured
under controlled conditions on
specified government test surfaces of
asphalt and concrete. A tire marked C
may have poor traction performance.
Temperature: The temperature grades
are A (the highest), B and C,
representing the tire's resistance to the
generation of heat and its ability to
dissipate heat when tested under
controlled conditions on a specified
indoor laboratory test wheel.
Snow Tires
In some heavy snow areas, local
governments may require true snow
tires, those with very deeply cut tread.
These tires should only be used in pairs
or placed on all four wheels. Make
sure you purchase snow tires that are
the same size and construction type as
the other tires on your vehicle.
SAFETY WARNING
The following safety warning appears
on the tire's sidewall.
SERIOUS INJURY MAY RESULT FROM:
EXPLOSION OF TIRE/RIM ASSEMBLY
DUE TO IMPROPER
MOUNTING-MATCH TIRE
DIAMETER TO RIM DIAMETER;
NEVER EXCEED 40 psi (275 kPa) TO
SEAT BEADS-ONLY SPECIALLY
TRAINED PERSONS SHOULD
MOUNT TIRES.
TIRE FAILURE DUE TO UNDER-INFLATION/
OVERLOADING/DAMAGE-FOLLOW
OWNER'S MANUAL AND PLACARD
IN VEHICLE-FREQUENTLY CHECK
INFLATION PRESSURE AND INSPECT
FOR DAMAGE.
▼ Information on Temporary Tires
Please refer to the sample below.
1. Temporary tires
2. Nominal width of tire in millimeters
3. Ratio of height to width (aspect
ratio)
4. Diagonal
5. Rim diameter code
6. Load index & speed symbol

T115/70D16 90M is an example of a
tire size and load index rating. Here is
an explanation of the various
components of that tire size and load
index rating. Note that the tire size and
load index rating may be different from
the example.
T
Indicates a tire that may be installed on
cars, SUVs, minivans and light trucks as
designated by the Tire and Rim
Association (T&RA).
115
“115” is the nominal width of the tire
in millimeters. This three-digit number
gives the width in millimeters of the
tire from sidewall edge to sidewall
edge. In general, the larger the
number, the wider the tire.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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