spec MAZDA CX9 2023 Owners Manual

If the Active Driving
Display Does Not Operate
If the active driving display does not
operate, switch the ignition off and then
restart the engine. If the active driving
display does not operate even with the
engine restarted, have the vehicle
inspected at an Autho rized Mazda Dealer.
If Trouble Arises
Active Driving Display Does Not Operate
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By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Maz da Distributor.
▼STEP 3: Contact Bett
er Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are b eing fairly considered, Mazda
North American Operations has agreed to participate in a disput e settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an a ttempt to reach a
mutually acceptable resolution of any warranty related concerns . If the BBB is not able to
facilitate a settlement they will provide an informal hearing b efore an arbitrator.

You are required to resort to BBB AUTO LINE before exercising r ights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also req uired to resort to BBB
AUTO LINE before exercising any rights or seeking remedies unde r the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuso n-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

Customer Information and Reporting Safety Defects
Customer Assistance
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The whole process normally takes 40 days or less. The arbitration decision is not binding on
you or Mazda unless you accept th e decision. For more information about BBB AUTO
LINE, including current eligibil ity standards, please call 1-800-955-5100 or visit the BBB
website at www.bbb.org/autoline.

Being truly committed to custome r satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer direct ly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fa ir and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
▼California Customers
1. Mazda North American Operations participates in a mediation/arbitration program
administered by BBB AUTO LINE, a Division of BBB National Programs, Inc. [1676
International Drive, Suite 550 , McLean, Virginia 22102] through local Better Business
Bureaus. BBB AUTO LINE and Mazda have been certified by the Arb itration
Certification Program of the Cali fornia Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six ( 6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. Ther e is no charge for the
call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your p roblem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the ve hicle's current mileage, the
approximate date and mileage at the time any problem(s) were fi rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute thro ugh mediation. If
mediation is not successful, or if you do not wish to participa te in mediation, claims
within the program's jurisdicti on may be presented to an arbitr ator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a de lay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further i nvestigation and report by
BBB AUTO LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
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6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. Yo u are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by Californ ia Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requires that, if Ma zda or its representative is
unable to repair a new motor vehicle to conform to the vehicle' s applicable express
warranty after a reasonable number of attempts, Mazda may be re quired to replace or
repurchase the vehicle. Califor nia Civil Code Section 1793.22 ( b) creates a presumption
that Mazda has had a reasonable number of attempts to conform t he vehicle to its
applicable express warranties if, within 18 months from deliver y to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicl e is driven AND the
nonconformity has been subject to repair two or more times by M azda or its agents
AND the buyer or lessee has directly notified Mazda of the need fo r the repair of the
nonconformity; OR
The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days aft er delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repair s, reimbursement for
money paid to repair a vehicle or other expenses incurred as re sult of a vehicle
nonconformity, repurchase or replacement of your vehicle, and c ompensation for
damages and remedies available under Mazda's written warranty o r applicable law.
Customer Information and Reporting Safety Defects
Customer Assistance
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▼Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazd
a's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.

Mazda Canada Inc. participates in an arbitration program admini stered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third pa rty through binding
arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution t o our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, f air and final as the
award is binding on both you and Mazda Canada Inc.
▼ Canadian Motor Vehicle A
rbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot b e reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitrat ion Plan (CAMVAP).

CAMVAP uses the services of Prov incial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before y ou can proceed with
CAMVAP you must follow your Mazd a dispute resolution process as outlined previously.

CAMVAP is fully imple mented in all provinces and territories.
Consumers wishing to obtain further information about the Progr am should contact the
Provincial Administrator at 1 ( 800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally:
Province/Territory CAMVAP Number
British Columbia & Yukon Te rritories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685
Manitoba 1 (800) 207-0685
Customer Information and Reporting Safety Defects
Customer Assistance
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Importer/Distributor
▼U.S.A.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
▼CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
▼
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
▼MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
▼SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
▼AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
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Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause injury
or death, you should immediately inform the National Highway Tr affic Safety
Administration (NHTSA) in addition to notifying Mazda Motor Cor poration (Your Mazda
Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigat ion, and if it finds that a
safety defect exists in a group of vehicles, it may order a rec all and remedy campaign.
However, NHTSA cannot become involved in individual problems be tween you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distrib utor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll- free at 1-888-327-4236
(TTY:1-800-424-9153); go to http: //www.safercar.gov; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., Washington, DC, 20590. You can als o obtain other
information about motor vehicle s afety from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please c ontact the nearest Mazda Distributor shown (page
8-13) in this manual.
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Outside the United States/Canada
Government regulations in the United States/Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it difficult or even impossible for yo ur vehicle to receive
satisfactory servicing in other countries. We strongly recommen d that you NOT take your
Mazda outside the United States/Canada.

United States
However, in the event that you are moving to Canada permanently, Mazda vehicles built for
use in the United States could be eligible for exportation to C anada with specific vehicle
modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you a re moving to the United States permanently, Mazda
vehicles built for use in Canada could be eligible for exportat ion to the United States with
specific vehicle modifications t o comply with the United States Federal Motor Vehicle
Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers
on vacation.
You may have the following problems if you do take your vehicle outside of the United
States/Canada:
Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
Please refer to your Manufacturer's Warranty Booklet for more information.
Customer Information and Reporting Safety Defects
Wa r r a n t y
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Registering Your Vehicle in A Foreign Country (Except
United States and Canada)
Registering your vehicle in a foreign country may be problemati c depending on whether it
meets the specific emission and safety standards o f the country in which the vehicle will be
driven. Consequently, your vehicle may require modifications at personal expense in order
to meet the regulations.
In addition, you should be awa re of the following issues:
Satisfactory vehicle servicing ma y be difficult or impossible in another country.

The fuel specified for your vehicle may be unavailable.

Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.

There might not be an Authorized Mazda Dealer in the country yo u plan to take your
vehicle.

The Mazda warranty is valid only in certain countries.
Customer Information and Reporting Safety Defects
Wa r r a n ty
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Event Data Recorder (U.S.A. and Canada)
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is
to record, in certain crash or ne ar crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicl e dynamics and safety
systems for a short period of time, typically 30 seconds or les s. The EDR in this vehicle is
designed to record such data as:
How various systems in you r vehicle were operating;
Whether or not the driver and passenger safety belts were buckl ed/fastened;
How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better understanding of the circu mstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial cra sh or near crash-like situation
occurs; no data are recorded by the EDR under normal driving co nditions and no personal
data (e.g., name, gender, age, an d crash location) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired du ring a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or
the EDR is needed. In addition to the vehicle manufacturer, oth er parties, such as law
enforcement, that have the special equipment, can read the info rmation if they have access
to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:
A written agreement from the vehicle owner or the lessee is obtained
Officially requested by the police or other law enforcement authorities
Used as a defense for Mazda in a lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda vehicle performance, includi ng safety.
Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
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