service MAZDA CX90 2024 Owner's Guide

Satisfaction ReviewProcess
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
STEP 1: Contact the
Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
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STEP 2: Contact the
Mazda Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
10-12).
STEP 3: Contact the
Mazda Customer
Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle
Identification Number on page
10-59 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
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Mediation/ArbitrationProgram
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.
Canadian Motor VehicleArbitration Plan(CAMVAP)
If a specific item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services offered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be
reached locally:
Province/Territory CAMVAP Number
British Columbia & Yu- kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
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Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Puerto Rico)
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Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
Contact Your MazdaDealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint systemmodified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any modifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Mexico)
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Specifications/Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Uniform Tire Quality
Grading System (UTQGS)
This information relates to the tire
grading system developed by the U.S.
National Highway Tra ffi c Safety
Administration for grading tires by
tread wear, traction, and temperature
performance.
Trea d Wea r
The tread wear grade is a comparative
rating based on the wear rate of the
tire when tested under controlled
conditions on a specified government
test course.
For example, a tire graded 150 would
wear one-and-a-half times as well on
the government course as a tire graded
100.

The relative performance of tires
depends upon the actual conditions of
their use, however, and may depart
significantly from the norm because of
variations in driving habits, service
practices and differences in road
characteristics and climate.
Specifications/Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Tire Maintenance
Improper or inadequate vehicle
maintenance can cause tires to wear
abnormally. Here are some important
maintenance points:
Tire Inflation Pressure
Inspect all tire pressure monthly
(including the spare) when the tires are
cold. Maintain recommended
pressures for the best ride, top
handling , and minimum tire wear. Use
the pressures specified on the vehicle
tire information placard or tire label for
optimum service.
Specifications/Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Index
Light bulbs......................... 10-70
Light switch.......................... 5-67
Replacing light bulbs.............9-30
Turn signal lever................... 5-72
M
MaintenanceDashboard........................... 9-37
Dust-proof sheet of the active
driving display...................... 9-39
Exterior................................ 9-35
Interior.................................9-37
Leather upholstery................ 9-38
Seat belts............................. 9-40
Upholstery and synthetic
leather................................. 9-38
Wheel.................................. 9-36
Mazda Connect Audio remote control
switch.................................. 7-13
Commander switch................ 7-9
Connected service (If
applicable)........................... 7-19
Mazda connect...................... 7-4
Voice recognition function.....7-15
Mazda intelligent Drive Select (Mi-
Drive)....................................... 5-95
Mirrors Mirror defogger.................... 5-79
Outside mirrors...................... 5-9
Rearview mirror.................... 5-11
Moonroof................................. 4-36
P
Panorama Sunroof The panorama sunroof cannot be
operated.............................. 8-32
Parking Sensor.........................5-234
R
Rear View Monitor.................. 5-229
Refueling................................ 5-105 Fuel requirements............... 5-107
Registering Your Vehicle in A Foreign
Country.................................. 10-24
S
Safety Defects, Reporting
(Canada)................................ 10-22
Safety Defects, Reporting
(U.S.A.).................................. 10-21
Seat Child-restraint system........... 3-51
Driving position memory....... 3-32
Seats Front seats........................... 3-30
Head restraints..................... 3-47
How to Use the Driving Position
Memory............................... 3-33
Leather upholstery
maintenance........................ 9-38
Seat ventilation.................... 6-27
Seat warmer......................... 6-22
Upholstery and synthetic leather
maintenance........................ 9-38
Seat Belts.................................. 3-21 Maintenance........................ 9-40
Security System......................... 4-37
Immobilizer system............... 4-39
Theft-Deterrent System......... 4-40
Steering Wheel
Heated steering wheel.......... 6-25
Power steering......................5-99
Steering shift switches........... 5-51
Sunroof Panorama sunroof................ 4-32
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