Contact MAZDA MODEL 3 5-DOOR 2014 Owner's Guide

8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, contact an Authorized Mazda Dealer.
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 y  If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, go to STEP 2.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contact\
ing your dealership
management or it becomes necessary to have the components or wiring syst\
em for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certifi ed physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.MazdaUSA.com
Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
the U.S., can be found here.
E-mail: click on “Contact Us” located on the “Inside Mazda” \
tab, or at the bottom of the
page at www.MazdaUSA.com
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you effi ciently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distri\
butor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a fi nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement pr\
ogram
administered by the Better Business Bureau (BBB) system, at no cost to\
you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach \
a
mutually acceptable resolution of any warranty related concerns. If the \
BBB is not able to
facilitate a settlement they will provide an informal hearing before an \
arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also requir\
ed to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Le\
mon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information abo\
ut BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-510\
0 or visit the BBB
website at www.lemonlaw.bbb.org.
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8–4
Customer Information and Reporting Safety Defects
Customer Assistance
Being truly committed to customer satisfaction is more than a phrase wit\
h Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers\
!
California Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/arbitration program administered by the Council of Better Business Burea\
us [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certifi ed by the Arbitration Certifi cation
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to bring it to our attention. If we are unable to resolve it, you may fi le a claim with BBB
AUTO LINE. Claims must be fi led with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To fi le a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to fi le a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identifi cation number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's c\
urrent mileage,
the approximate date and mileage at the time any problem(s) were fi rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief \
you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in med\
iation, claims
within the program's jurisdiction may be presented to an arbitrator at a\
n informal hearing.
The arbitrator's decision should ordinarily be issued within 40 days fro\
m the time your
complaint is fi led; there may be a delay of 7 days if you did not fi rst contact Mazda about
your problem, or a delay of up to 30 days if the arbitrator requests an \
inspection/report
by an impartial technical expert or further investigation and report by \
BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil \
Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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8–6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the \
operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by n\
ormal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or i\
ts General Manager.
STEP 2: Contact the Mazda Regional Offi ce
If you feel that you still require assistance, ask the dealer Service Ma\
nager to arrange for
you to meet the local Mazda Service Representative. If more expedient, c\
ontact Mazda
Canada Inc. Regional Offi ce nearest you for such arrangements. Regional Offi ce address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfi ed, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (VIN). Refer to the “Vehicle Identifi cation Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representati\
ve, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.
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8–7
Customer Information and Reporting Safety Defects
Customer Assistance
Please recognize that the resolution of service problems in most cases r\
equires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Custo\
mer Satisfaction
Program. If after exhausting the procedures in this manual your concern \
is still not resolved,
you have another option.
Mazda Canada Inc. participates in an arbitration program administered by\
the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party throu\
gh binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our deale\
rs.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and fi nal as the award
is binding on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specifi c item of concern arises, where a solution cannot be reached between an \
owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon),\
the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previ\
ously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should\
contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor\
Vehicle
Arbitration Plan Offi ce at:
Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
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8–9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in t\
op condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8–10
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 y If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 y  If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modifi ed to accommodate a person with certain medical condition in
accordance with a certifi ed physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if so\
me third party is
hired by the customer to make any modifi cations to this system.
Log on: at www.mazdamexico.com.mx
Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA(62932).
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8–13
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash \
or could cause
injury or death, you should immediately inform the National Highway Traffi c Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporati\
on (Your Mazda
Importer/Distributor).
If NHTSA receives similar complaints, it may open an investigation, and if it fi\
nds that
a safety defect exists in a group of vehicles, it may order a recall and\
remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-
4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safety from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, California 92618-2922
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-12 ) in this booklet.
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8–14
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-33\
3-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.
For additional road safety information, please visit the Road Safety web\
site at:
http://www.tc.gc.ca/roadsafety/menu.htm
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8–25
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
H
“H” is the speed rating. The speed rating denotes the maximum speed for which the use of
the tire is rated.
Letter Rating Speed Rating
Q 99 mph
R 106 mph
S 112 mph
T 118 mph
U 124 mph
H 130 mph
V 149 mph
W 168
* mph
Y 186 * mph
* For tires with a maximum speed capability over 149 mph, tire manufactur\
ers sometimes
use the letters ZR. For tires with a maximum speed capability over 186 m\
ph, tire
manufacturers always use the letters ZR.
M S or M/S: Mud and Snow
AT: All Terrain.
AS: All Season. The “M
S” or “M/S” indicates that the tire has some functional use in \
mud
and snow.
U.S. DOT Tire Identifi cation Number (TIN)
This begins with the letters “DOT” which indicates the tire meets \
all federal standards. The
next two numbers or letters are the plant code where it was manufactured\
, and the last four
numbers represent the week and year the tire was manufactured. For examp\
le, the numbers
457 means the 45st week of 1997. After 2000 the numbers go to four digits. For example,
the number 2102 means the 21th week of 2002. The other numbers are marketing codes
used at the manufacturer's discretion. This information is used to contact consumers if a tire
defect requires a recall.
Tire Ply Composition and Materials Used
The number of plies indicates the number of layers of rubber-coated fabric in the tire.
In general, the greater the number of plies, the more weight a tire can \
support. Tire
manufacturers also must indicate the tire materials, which include steel\
, nylon, polyester,
and other.
Maximum Load Rating
This number indicates the maximum load in kilograms and pounds that can \
be carried by the
tire.
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