service MAZDA MODEL 3 5-DOOR 2017 Owner's Manual

6–20
Maintenance and Care
Owner Maintenance
Owner Maintenance Precautions
The owner or a qualified service technician should make these vehicle inspections at the
indicated intervals to ensure safe and dependable operation.
Bring any problem to the attention of an Authorized Mazda Dealer or qualified service
technician as soon as possible.
When Refueling
 Brake and clutch fluid level (page 6-30) Engine coolant level (page 6-28) Engine oil level (page 6-28) Washer fluid level (page 6-30)
At Least Monthly
 Tire inflation pressures (page 6-41)
At Least Twice a Year (For Example, Every Spring and Fall)
You can do the following scheduled maintenance items if you have some mec\
hanical ability
and a few basic tools and if you closely follow the directions in this m\
anual.
 Engine coolant (page 6-28) Engine oil (page 6-25)
Improper or incomplete service may result in problems. This section gives instructions only
for items that are easy to perform.
As explained in the Introduction (page
6-2), several procedures can be done only by a
qualified service technician with special tools.
Improper owner maintenance during the warranty period may affect warranty coverage.
Refer to Introduction (page
6-2) for owner's responsibility in protecting your investment.
For details, read the separate Mazda Warranty statement provided with the vehicle. If you
are unsure about any servicing or maintenance procedure, have it done by\
an Authorized
Mazda Dealer.
There are strict environmental laws regarding the disposal of waste oil and fluids. Please
dispose of your waste properly and with due regard to the environment.
We recommend that you entrust the oil and fluid changes of your vehicle to an Authorized
Mazda Dealer.
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6–25
Maintenance and Care
Owner Maintenance
Engine Oil
NOTE
Changing the engine oil should be
performed by an Authorized Mazda
Dealer.
Refer to Introduction (page
6-2) for
owner's responsibility in protecting your
investment.
Recommended Oil
U.S.A., Canada, and Puerto Rico
Use SAE 0W-20 engine oil.
Mazda Genuine Oil is used in your
Mazda vehicle. Mazda Genuine 0W-20
Oil is required to achieve optimum fuel
economy.
For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (U.S.A. only).
(ILSAC)
Only use SAE 0W-20 oil “Certified For
Gasoline Engines” by the American
Petroleum Institute (API).
Oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International Lubricant
Standardization and Approval Committee
(ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
80
60
40
20
0
–40 –20
30
100
40
20
10
0
–10
–20
–30
–40
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6–26
Maintenance and Care
Owner Maintenance
Except U.S.A., Canada, and Puerto Rico
Use SAE 5W-30 engine oil.
Oil container labels provide important
information.
A chief contribution this type of oil makes
to fuel economy is reducing the amount of
fuel necessary to overcome engine friction.
For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
® (Mexico only).
(ILSAC)
(Mexico)
Use SAE 5W-30 engine oil. If SAE 5W-30
engine oil is not available, use SAE 5W-20
engine oil.
The quality designation SM, or ILSAC
must be on the label.
80
60
40
20
0
–40 –20
30
100
40
20
10
0
–10
–20
–30
–40
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6–38
Maintenance and Care
Owner Maintenance
Battery Maintenance
To get the best service from a battery:
 Keep it securely mounted. Keep the top clean and dry. Keep terminals and connections clean,
tight, and coated with petroleum jelly or
terminal grease.
 Rinse off spilled electrolyte immediately
with a solution of water and baking
soda.
 If the vehicle will not be used for an
extended time, disconnect the battery
cables and charge the battery every six
weeks.
Battery Replacement
Contact an Authorized Mazda Dealer for a
battery replacement purchase.
Key Battery Replacement
If the buttons on the transmitter are
inoperable and the operation indicator
light does not flash, the battery may be
dead.
Replace with a new battery before the
transmitter becomes unusable.
CAUTION
 Make sure the battery is installed
correctly. Battery leakage could occur if it
is not installed correctly.
 When replacing the battery, be careful
not to touch any of the internal circuitry
and electrical terminals, bend the
electrical terminals, or get dirt in the
transmitter as the transmitter could be
damaged.
 There is the danger of explosion if the
battery is not correctly replaced. Dispose of used batteries according to
the following instructions.
 Insulate the plus and minus terminals
of the battery using cellophane or
equivalent tape.
 Never disassemble. Never throw the battery into fire or
water. Never deform or crush.
 Replace only with the same type battery
(CR2025 or equivalent).
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7–16
If Trouble Arises
Battery Runs Out
Jump-Starting
Jump-starting is dangerous if done incorrectly. So follow the procedure carefully. If you
feel unsure about jump-starting, we strongly recommend that you have a c\
ompetent service
technician do the work.
WARNING
Follow These Precautions Carefully:
To ensure safe and correct handling of the battery, read the following precautions
carefully before using the battery or inspecting it.
Do not allow the positive () terminal to contact any other metal object that
could cause sparks: Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries. When working near a battery, do
not allow metal tools to contact the positive (
) or negative () terminal of the battery.
Keep all flames, including cigarettes, and sparks away from open battery cells:
Flames and sparks near open battery cells are dangerous. Hydrogen gas, produced
during normal battery operation, could ignite and cause the battery to explode. An
exploding battery can cause serious burns and injuries.
Do not jump-start a frozen battery or one with a low fluid level: Jump-starting a frozen battery or one with a low fluid level is dangerous. It may rupture
or explode, causing serious injury.
Connect the negative cable to a good ground point away from the battery: Connecting the end of the second jumper cable to the negative (
) terminal of the
discharged battery is dangerous.
A spark could cause the gas around the battery to explode and injure someone.
Route the jumper cables away from parts that will be moving: Connecting a jumper cable near or to moving parts (cooling fans, belts) is dangerous. The
cable could get caught when the engine starts and cause serious injury.
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7–22
If Trouble Arises
Emergency Towing
Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.
Proper lifting and towing are necessary
to prevent damage to the vehicle.
Government and local laws must be
followed.
A towed vehicle usually should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.
Wheel dollies
When towing with the rear wheels on the
ground, release the parking brake.
CAUTION
 Do not tow the vehicle pointed
backward with driving wheels on the
ground. This may cause internal damage
to the transaxle.
 Do not tow with sling-type equipment.
This could damage your vehicle. Use
wheel-lift or flatbed equipment.
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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP 2.
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8–6
Customer Information and Reporting Safety Defects
Customer Assistance
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative
is unable to repair a new motor vehicle to conform to the vehicle's appl\
icable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) crea\
tes a presumption
that Mazda has had a reasonable number of attempts to conform the vehicl\
e to its
applicable express warranties if, within 18 months from delivery to the \
buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
 The same nonconformity [a failure to conform to the written warranty tha\
t substantially
impairs the use, value or safety of the vehicle] results in a condition \
that is likely to
cause death or serious bodily injury if the vehicle is driven AND the nonconformity
has been subject to repair two or more times by Mazda or its agents AND the buyer or
lessee has directly notified Mazda of the need for the repair of the nonconformity; OR
 The same nonconformity has been subject to repair 4 or more times by Maz\
da
or its agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
 The vehicle is out of service by reason of repair of nonconformities by \
Mazda or its
agents for a cumulative total of more than 30 calendar days after delive\
ry of the vehicle
to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other expenses incurred as result \
of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applica\
ble law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the deci\
sion, and will
comply with the decision within a reasonable time not to exceed 30 days \
after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
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8–7
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page
8-9).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
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8–8
Customer Information and Reporting Safety Defects
Customer Assistance
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Custo\
mer Satisfaction
Program. If after exhausting the procedures in this manual your concern \
is still not resolved,
you have another option.
Mazda Canada Inc. participates in an arbitration program administered by\
the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party throu\
gh binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our deale\
rs.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award
is binding on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon),\
the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should\
contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
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