service MAZDA MODEL 3 HATCHBACK 2004 (in English) User Guide

8-10
Maintenance and Care
Form No. 8S18-EA-03I
Owner Maintenance
The owner or a qualified service technician should make these vehicle inspections at the
indicated intervals to ensure safe and dependable operation.
Bring any problem to the attention of an Authorized Mazda Dealer or qualified service
technician as soon as possible.

When Refueling
•Brake and clutch fluid level (page 8-18)
•Engine coolant level (page 8-15)
•Engine oil level (page 8-13)
•Washer fluid level (page 8-21)

At Least Monthly
•Tire inflation pressures (page 8-31)

At Least Twice a Year (For Example, Every Spring and Fall)
•Automatic transaxle fluid level (page 8-20)
•Power steering fluid level (page 8-19)
You can do the following scheduled maintenance items if you have some mechanical
ability and a few basic tools and if you closely follow the directions in this manual.
•Air filter (page 8-23)
•Engine coolant (page 8-15)
•Engine oil (page 8-14)
Owner Maintenance Schedule
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Maintenance and Care
Owner Maintenance
Form No. 8S18-EA-03I
Improper or incomplete service may result in problems. This section gives instructions
only for items that are easy to perform.
As explained in the Introduction (page 8-2), several procedures can be done only by a
qualified service technician with special tools.
Improper owner maintenance during the warranty period may affect warranty coverage.
For details, read the separate Mazda Warranty statement provided with the vehicle. If
you’re unsure about any servicing or maintenance procedure, have it done by an
Authorized Mazda Dealer.
There are strict environmental laws regarding the disposal of waste oil and fluids. Please
dispose of your waste properly and with due regard to the environment.
We recommend that you entrust the oil and fluid changes of your vehicle to an Authorized
Mazda Dealer.
Owner Maintenance Precautions
Maintenance Procedures:
Performing maintenance work on a vehicle is dangerous if not done properly. You can
be seriously injured while performing some maintenance procedures. If you lack
sufficient knowledge and experience or the proper tools and equipment to do the
work, have it done by a qualified technician.
Running the Engine:
Working under the hood with the engine running is dangerous. It becomes even more
dangerous when you wear jewelry or loose clothing.
Either can become entangled in moving parts and result in injury.
Therefore, if you must run the engine while working under the hood, make certain
that you remove all jewelry (especially rings, bracelets, watches, and necklaces) and
all neckties, scarves, and similar loose clothing before getting near the engine or
cooling fan which may turn on unexpectedly.
Electrical Fan and Engine Inspection:
Inspecting the engine with the ignition switch in the ON position is dangerous. The
cooling fan could come on unexpectedly even when the engine isn’t running. You
could be seriously injured by the fan. Turn the ignition switch off and remove the key
from the ignition switch when you inspect the engine.
WARNING
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8-14
Maintenance and Care
Owner Maintenance
Form No. 8S18-EA-03I

Changing Engine Oil and Filter
Change engine oil and filter according to
Scheduled Maintenance (page 8-3).
Please act responsibly—protect the
environment and take used oil to a
recycling facility. Ask your dealer or a
service station for information.
Changing engine oil
1. Warm up the engine for a few minutes
and turn it off. Remove the oil-filler
cap.
2. Remove the drain plug and drain the oil
into a suitable container.
3. Replace the drain plug washer after the
oil has thoroughly drained.
4. Reinstall the plug tightly.
5. Fill the engine with new oil to the
MAX mark on the dipstick.
6. Securely reinstall the oil-filler cap.
7. Start the engine and inspect around the
drain plug for leaks.
8. Turn it off and wait 5 minutes for the
oil to return to the oil pan.
Check the oil level and fill to the MAX
mark if necessary.
Oil capacity (General reference only,
refer to Specifications section for
capacities.)

Handling Used Engine Oil:
Continuous contact with used engine
oil is dangerous. It could cause skin
cancer. Always wash with soap and
water immediately after changing oil
and filter.
Remove any oil splatter from the
exhaust manifold, the exhaust pipe and
the shield. Oil left on these areas will
smoke when the engine is running.
Checking or Changing Engine Oil:
Hot engine oil is dangerous. If the
engine has been running, the engine
oil becomes very hot. You could be
seriously burned. Don’t check or
change the engine oil when the
engine is hot.
WARNING
CAUTION
WARNING
FrontLoosen
Drain plugTighten
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8-30
Maintenance and Care
Owner Maintenance
Form No. 8S18-EA-03I

Battery Maintenance
To get the best service from a battery:
•Keep it securely mounted.
•Keep the top clean and dry.
•Keep terminals and connections clean,
tight, and coated with petroleum jelly
or terminal grease.
•Rinse off spilled electrolyte
immediately with a solution of water
and baking soda.•If the vehicle will not be used for an
extended time, disconnect the battery
cables.

Inspecting Electrolyte Level
A low level of electrolyte fluid will cause
the battery to discharge quickly.
Inspect the electrolyte level at least once a
week. If it’s low, remove the cap and add
enough distilled water to bring the level
between the upper and lower level
(illustration).
Don’t overfill.

Examine the specific gravity of the
electrolyte with a hydrometer, especially
during cold weather. If it’s low, recharge
the battery.
NOTE
Remove the battery cover before
performing battery maintenance.
Battery coverUpper level
Lower level
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9-1
Form No. 8S18-EA-03I
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance
..................................................................... 9-2
Customer Assistance (U.S.A.) ................................................... 9-2
Customer Assistance (Canada) .................................................. 9-4
Customer Assistance (Puerto Rico) ........................................... 9-7
Mazda Importer/Distributors
...................................................... 9-8
Importer/Distributor .................................................................. 9-8
Distributor in Each Area ............................................................ 9-8
Warranty
........................................................................................ 9-9
Warranties for Your Mazda ........................................................ 9-9
Outside the United States ........................................................ 9-10
Outside Canada ........................................................................ 9-11
Registering Your Vehicle in A Foreign Country (Except United
States and Canada) .................................................................. 9-12
Add-On Non-Genuine Parts and Accessories ......................... 9-13
Cell Phones
................................................................................... 9-14
Cell Phones Warning ............................................................... 9-14
Type Approval of Equipment
..................................................... 9-15
Type Approval of Equipment .................................................. 9-15
Uniform Tire Quality Grading System (UTQGS)
.................... 9-16
Uniform Tire Quality Grading System (UTQGS) ................... 9-16
Reporting Safety Defects
............................................................ 9-18
Reporting Safety Defects ......................................................... 9-18
Service Publications
.................................................................... 9-19
Service Publications ................................................................ 9-19
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9-2
Customer Information and Reporting Safety Defects
Form No. 8S18-EA-03I
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
•If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
•If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
Customer Assistance (U.S.A.)
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer.
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9-4
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S18-EA-03I

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-6).

STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction
Customer Assistance (Canada)
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9-5
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S18-EA-03I
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685
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9-7
Customer Information and Reporting Safety Defects
Customer Assistance
Form No. 8S18-EA-03I
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
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9-12
Customer Information and Reporting Safety Defects
Wa r r a n t y
Form No. 8S18-EA-03I
Government regulations in your country could require that automobiles meet specific
emission and safety standards.
Vehicles built for your country may differ from those built for other countries. In addition
to registration problems, satisfactory service may be difficult or even impossible in another
country.
The fuel specified for your vehicle may be unavailable.
Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be
unavailable.
There might not be an Authorized Mazda Dealer in the country you plan to take your
vehicle.
The Mazda warranty is valid only in certain countries.
Registering Your Vehicle in A Foreign Country (Except
United States and Canada)
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