phone MAZDA MODEL 3 HATCHBACK 2021 User Guide

To prevent misunderstood voice commands, be aware of the following points:
Connect your mobile phone to Bluetooth® before operating the mobile phone
using voice recognition.
After pressing the talk/pick-up button, wait for the beep before speaking a
command.
Speaking in a slightly louder voice will improve voice recognition, but an
excessively loud voice is unnecessary. Try to speak in a slightly louder voice than
when talking to other passengers in the vehicle.
You do not need to speak slowly. Speak at a normal speed.When calling a person in the device's phone book, the recognition rate increases
the longer the name is. Errors may oc cur with names that are short such as
“Mama”, “Home”, or “wife”.
Speak clearly, without pausing between words or numbers.Voice commands other than those specified, cannot be recognized. Speak in the
wording speci fied by the voice commands.
It is not necessary to face the microphone or approach it. Speak the voice
commands while maintaining a safe driving position.
Close the windows and the moonroof* to reduce loud noises from outside the
vehicle and to prevent the air flow of the air-conditioning system from being a
disturbance when using Bluetooth
® Hands-Free.Make sure that the air flow from the air conditioner is not blowing on the
microphone.
If the voice recognition is poor with th e guidance volume set to high, set the
Barge-In to OFF.
Examples of available voice commands
The speci fied name and number are put into the {}.
Common
BackHelp (You can listen to help guidance at each screen.){Line Number} (You can select the line number on the screen.)Next PagePrevious PageCancel
Menu
AllNavigationEntertainment
Interior Features
Mazda Connect
*Some models.5-27
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

CommunicationOwner's Manual (the In-vehicle Digital Owner's Manual voice recognition can be
displayed.)
Setting
Voice Recognition SettingsOwner's Manual (the In-vehicle Digital Owner's Manual voice recognition can be
displayed.)
Display O ff
Music
Play Artist (You can also use “Play Artist {Artist name}”.)Play Album (You can also use “Play Album {Album Name}”.)Play Playlist (You can also use “Play Playlist {Playlist Name}”.)Play Song (You can also use “Play Song {Song Name}”.)Play Audiobook (You can also use “Play Audiobook {Audiobook Name}”.)Play Podcast (You can also use “Play Podcast {Podcast Name}”.)
Radio
Tune to {Frequency} AMTune to {Frequency} FMTune to {Frequency} HD {Sub Channel}SiriusXM Channel {Channel Number}SiriusXM {Station Name}SiriusXM Genre (You can also use “SiriusXM {Genre Name}”.)
Source
Change Source (You can also use “Change Source to USB”*1 and “USB”*1.)Audio OFF (You can also use “Change Source to Audio OFF”.)
Phone
Dial Phone Number (You can al so use “Dial {Phone Number}”.)Call HistoryCall a Contact (You can also use “Call {Contact Name}” and “Call {Contact Name}
at {Number Type}”.)
Redial
*1 : Audio source names other than “USB” can also be used as follows:
Bluetooth/AM/FM/SiriusXM/Pandora/USB1 Audio/USB2 Audio/USB1 Video/
USB2 Video
Interior Features
Mazda Connect
5-28
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

▼Appendix
Gracenote® Database
When connecting a USB audio device or Bluetooth® audio device to
this unit and
playing audio, the unit searches the database stored in the vehicle for the album art.
If there is a match in the vehicle's database compilation to the music being played,
the album art is displayed. The database information stored in this device uses
database information in the Gracenote
® music recognitions service.
SiriusXM Travel Link
®*
CAUTION
ADVISORY ONLY
The weather information is subject to service interruptions and may contain errors or
inaccuracies and consequently should not be relied upon exclusively. You are urged
to check alternate weather information sources prior to making safety related
decisions. You acknowledge and agree that you shall be solely responsible for use of
the information and all decisions taken with respect thereto. By using this weather
service, you release and waive any claims against Sirius XM Radio Inc. and Mazda
Motor Corporation and all of their respective a ffiliates with regard to this service.
SiriusXM
® Satellite Radio*
Products/applications shall display “Call [Appropriate Phone Number] to Enable
Services” for any unsubscribed SiriusXM Data Service(s).
This shall be shown on the same screen as the Radio ID and the service subscription
status:
Contact your SiriusXM Representative for the appropriate call center phone number.
U.S.A.: 1-877-447-0011Canada: 1-877-438-9677
Interior Features
Mazda Connect
*Some models.5-29
Mazda3_8JM2-EA-20H_Edition1_new 2020-7-10 17:21:34

AS EXAMPLES, AND WITHOUT LIMITATION, MAZDA DISCLAIMS ANY
WARRANTY REGARDING THE ACCURACY OF DATA PROVIDED BY THE
APPLICATION, SUCH AS THE ACCURACY OF DIRECTIONS, ESTIMATED TRAVEL
TIME, SPEED LIMITS, ROAD CONDITIONS, NEWS, WEATHER, TRAFFIC, OR
OTHER CONTENT PROVIDED BY APPLE, ITS AFFILIATES, OR THIRD PARTY
PROVIDERS; MAZDA DOES NOT GUARANTEE AGAINST LOSS OF APPLICATION
DATA, WHICH MAY BE LOST AT ANY TIME; MAZDA DOES NOT GUARANTEE
THAT THE APPLICATION OR ANY SERVICES PROVIDED THROUGH THEM WILL
BE PROVIDED AT ALL TIMES OR THAT ANY OR ALL SERVICES WILL BE AVAILABLE
AT ANY PARTICULAR TIME OR LOCATION. FOR EXAMPLE, SERVICES MAY BE
SUSPENDED OR INTERRUPTED WITHOUT NOTICE FOR REPAIR, MAINTENANCE,
SECURITY FIXES, UPDATES, ETC., SERVICES MAY BE UNAVAILABLE IN YOUR AREA
OR LOCATION, ETC.
IN ADDITION, YOU UNDERSTAND THAT CHANGES IN THIRD PARTY
TECHNOLOGY OR GOVERNMENT REGULATION MAY RENDER THE SERVICES
AND/OR APPLICATIONS OBSOLETE AND/OR UNUSABLE. TO THE EXTENT NOT
PROHIBITED BY LAW, IN NO EVENT SHALL MAZDA OR ITS AFFILIATES BE LIABLE
FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT
LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF
DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION
OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR
RELATED TO THE APPLICATION OR YOUR USE OF OR INABILITY TO USE THE
APPLICATION OR INFORMATION ON THE APPLICATION.
 When using Apple CarPlay™, please avoid distraction and use Apple CarPlay™
responsibly.
Stay fully aware of driving conditions and always obey applicable laws.
NOTE
Apple CarPlay™ is provided by Apple® and its use is subject to your agreement to
the Apple CarPlay™ terms of use, which are included as part of the Apple iOS
terms of use.
When using Apple CarPlay™, location, speed, and other vehicle data is transferred
to your iPhone®. For further details, refer to Apple®’s Privacy Policy.
Interior Features
Mazda Connect
5-32
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

NOTE
Android Auto™ is provided by Google and its use is subject to your agreement to
the Android Auto™ terms of use.
When using Android Auto™, location, speed, and other vehicle data is transferred
to your smart phone. For further details, refer to Google Privacy Policy.
Trademark
Pa n d o ra®, the Pandora® logo, and the Pandora® trade dress are trademarks or
registered trademarks of Pandora Media, Inc., used with permission.
HD Radio™ and the HD, HD Radio, and “Arc” logos are proprietary trademarks of
iBiquity Digital Corp.
iPhone, iPod touch, iPod nano, Siri and Apple Music are registered trademarks of
Apple Inc.
Apple CarPlay is trademarks of Apple Inc.iOS is a trademark or registered trademark of Cisco in the U.S. and other countries
and is used under license.
“Made for iPhone” and “Made for iPod” mean that an accessory has been
designed to connect speci fically to iPhone or iPod, and has been certi fied by the
developer to meet Apple performance standards. Apple is not responsible for the
operation of this device or its compliance with safety and regulatory standards.
Please note that the use of this ac cessory with iPhone or iPod may a ffect wireless
performance.

Made for
iPhone 7 Plus
iPhone 7
iPhone SE
iPhone 6s Plus
iPhone 6s
iPhone 6 Plus
iPhone 6
iPhone 5s
iPhone 5c
iPhone 5
iPhone 4s
iPod touch (6th generation)
iPod touch (5th generation)
Interior Features
Mazda Connect
5-34
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

Connected Service (U.S.A only)
▼Connected Service Overview
There are several types of connected services available via Mazda Connect. Some
services may require you to download the MyMazda app to your smartphone and
subscribe to the services, while others may require you to pair your smartphone to
the vehicle via Bluetooth
®. In addition, on a regular basis and unless you opt-out,
your vehicle will automatically transmit certain geo-location, driving behavior data,
and vehicle health information to Mazda for product quality, data analysis, research,
and product development. Using the QR codes or URLs below, refer to the
Connected Service Owner's Manual and Privacy Policy for more details and opt-out
options.
Connected Service Owner's Manual
https://www.mazdausa.com/static/manuals/mazda-connected-service/
index.html
Privacy
Mazda maintains a Privacy Statement which describes how we collect, use, share,
store and secure data from your vehicle equipped with connected services.
We provide you with connected services by collecting and using your personal
information and vehicle location, health and driving data.
To learn more about our Privacy Statement, please visit: https://
www.mazdausa.com/site/privacy-connectedservices
Interior Features
Mazda Connect
5-37
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance................. 8-2 Customer Assistance
(U.S.A.).................................8-2
Customer Assistance
(Canada).............................. 8-6
Customer Assistance (Puerto
Rico).....................................8-9
Customer Assistance
(Mexico)............................. 8-10
Mazda Importer/Distributors ..........
............................................ 8-11 Importer/Distributor............8-11
Reporting Safety Defects.......... 8-12 Reporting Safety Defects
(U.S.A.)...............................8-12
Reporting Safety Defects
(Canada)............................ 8-14
Warranty................................8-15 Warranties for Your Mazda ..........
.......................................... 8-15
Outside the United States/
Canada............................... 8-15
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada).............. 8-16
Add-On Non-Genuine Parts and
Accessories......................... 8-17
Cell Phones............................ 8-18Cell Phones Warning............ 8-18
Event Data Recorder................ 8-19 Event Data Recorder (U.S.A. and
Canada)..............................8-19
Recording of Vehicle Data........ 8-20 Recording of Vehicle Data.... 8-20
Uniform Tire Quality Grading System
(UTQGS)................................ 8-21 Uniform Tire Quality Grading
System (UTQGS).................. 8-21
Tire Information (U.S.A.).......... 8-23 Tire Labeling........................ 8-23
Location of the Tire Label
(Placard)............................. 8-27
Tire Maintenance................. 8-29
Vehicle Loading................... 8-31
Steps for Determining the Correct
Load Limit........................... 8-34
Declaration of Conformity....... 8-35 Declaration of Conformity ...........
.......................................... 8-35
8-1
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi
fied to accommodate a person
with certain medical conditions in
accordance with a certi fied physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical conditions in
accordance with a certi fied
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modi
fied to
accommodate a person with certain
medical conditions in accordance with
a certi fied physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E -mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN : Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects
Customer Assistance
8-2
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

In order to serve you efficiently and
e ff ectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
fi
nal step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
Customer Information and Reporting Safety Defects
Customer Assistance
8-3
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34

11.If you accept the arbitrator'sdecision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance
(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
e
ff ectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership manageme
nt. If the Service
Manager has alread y reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼ STEP 2: Contact the Mazda
Regional O
ffice
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional O ffice address
and phone numbers are shown (page
8-8).
Customer Information and Reporting Safety Defects
Customer Assistance
8-6
Mazda3_8JM2-EA -20H_Edition1_new 2020-7-10 17:21:34