MAZDA MODEL B-SERIES 2004 Owners Manual (in English)

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Mazda has not approved a
slingbelt towing procedure.
On 4x2 vehicles,it is acceptable to tow the vehicle with the front
wheels on the ground and the rear wheels off the ground.
On 4x4 vehicles, it is recommended that your vehicle be towed with a
wheel lift and dollies or flatbed equipment with all the wheels off the
ground.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
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CUSTOMER ASSISTANCE (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting
your dealership management, you can reach Mazda North American
Operations by one of the following ways.
Log on at: www.mazdausa.com
Answers to many questions, including how to locate or contact a
local Mazda Dealership in the U.S., can be found here.
By phone at: 1 (800) 222-5500
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Whatever way you contact us, please help us to serve you more
efficiently and effectively by providing the following information:1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’ s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’ s name and location
6. Your question(s)
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If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact Your Mazda Dealer
Discuss the matter with a member of dealership management. If the
Service Manager has already reviewed your concerns, contact the owner
of the dealership or its General Manager
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service
Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada TEL: 1 (800) 263–4680.
Provide the Department with the following information: 1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle
Identification Labels” page of section 10 of this manual for the
location of the VIN.
4. Purchase date.
5. Present odometer reading.
6. Your dealer’ s name and location
7. The nature of your problem and/or cause of dissatisfaction.
The Department, in cooperation with the local Mazda Service
Representative, will review the case to determine if everything possible
has been done to ensure your satisfaction.
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Please recognize that the resolution of service problems in most cases
requires the use of your Mazda dealer’s service facilities. personnel and
equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
MEDIATION/ARBITRATION PROGRAM
Occasionally a customer concern cannot be resolved through Mazda ’s
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
dealers. Mazda’ s participation in CAMVAP makes a valuable contribution
to our achieving that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final as the award is binding on both
you and Mazda Canada Inc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached
between an owner, Mazda, and/or one of it’ s dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their dealer, the Provincial Administrator of the
Canadian Motor Vehicle Arbitration Plan Office at the following address
or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, Suite 300
North York, Ontario
M2J 4Y8
1 (800) 207–0685
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Provincial Administrators may be reached locally as listed below:Province/Territory CAMVAP Number
British Columbia & Yukon Territories (604) 681–0312
Alberta & Northwest Territories (403) 426–0650
Saskatchewan (306) 352–9259
Manitoba (204) 942–7166
Ontario (416) 596–8824
Atlantic Canada (902) 422–5413
Quebec (418) 649–1330
REGIONAL OFFICES
Regional Offices Areas Covered
Mazda Canada Inc. Western Region
8171 Ackroyd Road Suite 2000
Richmond, B.C. V6X 3K1
(604) 303–5670 Alberta,
British Columbia, Manitoba,
Saskatchewan, Yukon
Mazda Canada Inc.
Central/Atlantic Region 305 Milner Avenue Suite 400
Scarborough, Ontario. M1B 3V4
1 (800) 263–4680 Ontario,
New Brunswick, Nova Scotia,
Prince Edward Island, Newfoundland
Mazda Canada Inc. Quebec Region
6111 Route Trans Canadienne
Pointe Claire, Quebec H9R 5A5
(514) 694–6390 Quebec
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CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information: 1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver’ s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’ s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936–2722
Tel: (787) 788–9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
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MAZDA IMPORTERS/DISTRIBUTORS
U.S.A (Importer/Distributor)
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
TEL: 1 (800) 222–5500 (in U.S.A.)
(949) 727–1990 (outside U.S.A.)
(Distributor in each area)
CANADA
Mazda Canada, Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL: 1 (800) 263–4680 (in Canada)
(416) 609–9909 (outside Canada)
PUERTO RICO
Plaza Motors Corp. (Mazda de Puerto Rico)
P.O. Box 362722, San Juan, Puerto Rico 00936–2722
TEL: (787) 788–9300
GUAM
(d.b.a. Triple J. Enterprises, Inc.)
P.O. Box 6066 Tamuning, Guam
TEL: (671) 646–9216
SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234–7524
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
Beach Road
Chalan LauLau
Saipan, MP 96950
TEL: (670) 235–4868
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AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: (684) 699–1854
ADD-ON NON-GENUINE PARTS AND ACCESSORIES
Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle’s performance or
safety system; the manufacturer ’s warranty doesn’ t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.
WARNING: Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories could be
dangerous. Improperly designed parts or accessories could
seriously affect your vehicle ’s performance or safety system.
This could cause you to have an accident or increase your
chances of injuries in an accident. Always consult an Authorized
Mazda Dealer before you install non-genuine parts or
accessories.
WARNING: Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or
choosing an improper installer could be dangerous. Essential
systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS inactivation, or a fire in the vehicle. Be
very careful in choosing and installing add-on electrical
equipment, such as mobile telephones, two-way radios, stereo
systems, and car alarm systems.
Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.
WARRANTIES FOR YOUR MAZDA
• New Vehicle Limited Warranty
• Safety Restraint System Limited Warranty
• Anti-perforation Limited Warranty
• Federal Emission Control Warranty
–Emission Defect Warranty
– Emission Performance Warranty
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•California Emission Control Warranty (if applicable)
• Replacement Parts and Accessories Limited Warranty
• Tire Warranty
NOTE: Detailed warranty information is provided with your Mazda
portfolio.
OUTSIDE THE UNITED STATES
Government regulations in the United States require that automobiles
meet specific emission regulations and safety standards. Therefore,
vehicles built for use in the United States, may differ from those sold in
other countries.
The differences may make it difficult or even impossible for your vehicle
to receive satisfactory servicing in other countries. We strongly
recommend that you NOT take your Mazda outside the United States.
However, in the event that you are moving to Canada permanently,
Mazda vehicles built for use in the United States could be eligible for
exportation to Canada with specific vehicle modifications to comply with
the Canadian Motor Vehicle Safety requirements.
Special Note: The above is applicable for permanent import/export
situations and not related to travelers on vacation.
You may have the following problems if you do take your vehicle outside
of the United States:
• Recommended fuel may be unavailable. Any kind of leaded fuel or
low-octane fuel will affect vehicle performance and damage the
emission controls and engine.
• Proper repair facilities, tools, testing equipment, and replacement
parts may not be available.
Please refer to your manufacturers warranty booklet for more
information.
OUTSIDE CANADA
Government regulations in Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for
use in Canada, may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle
to receive satisfactory servicing in other countries. We strongly
recommend that you NOT take your Mazda outside Canada. However, in
the event that you are moving to the United States permanently, Mazda
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vehicles built for use in Canada could be eligible for exportation to the
United States with specific vehicle modifications to comply with the
United States Federal Motor Vehicle Safety requirements.
Special Note: The above is applicable for permanent import/export
situations and not related to travelers on vacation.
You may have the following problems if you do take your vehicle outside
of Canada:
•Recommended fuel may be unavailable. Any kind of leaded fuel or
low-octane fuel will affect vehicle performance and damage the
emission controls and engine.
• Proper repair facilities, tools, testing equipment, and replacement
parts may not be available.
Please refer to your manufacturers warranty booklet for more
information.
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
your Mazda importer/distributor.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However NHTSA cannot become involved in
individual problems between you, your dealer, or your Mazda
importer/distributor).
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1 (800) 424–9393 (or 366–0123 in Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation. Washington, D.C. 20590. You
can also obtain other information about motor vehicle safety from the
Hotline.
(Note)
If you live in the U.S.A., all correspondence to:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, California 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
Customer Assistance Center
or toll free at 1 (800) 222–5500
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