pairing phone MAZDA MODEL CX-3 2021 User Guide

4. If the correct passcode is input, voiceguidance “XXXXXX... (Ex. “Mary's
device”) (Device tag) is connected” is
announced.
If the passcode is incorrect, voice
guidance “XXXX (4-digit passcode,
Pcode) incorrect passcode, please try
again” is announced.
Canceling the passcode
NOTE
Do this function only when parked. It is
too distracting to attempt while driving
and you may make too many errors to be
effective.
1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Setup”
3. Prompt: “Select one of the following:
Pairing options, confirmation prompts,
language, passcode, select phone or
select music player.”
4. Say: [Beep] “Passcode”
5. Prompt: “Passcode is enabled. Would
you like to disable it?”
6. Say: [Beep] “Yes”
7. Prompt: “Passcode is disabled.”
Confirmation Prompts
The confirmation prompt confirms the
command content to the user before
advancing to the operation requested by
the user. When this function is turned on,
the system reads out the voice input
command previously received and
confirms whether the command is correct
before advancing to the command
execution.
When the confirmation prompt function is
turned on:
(Ex. “Calling John's device. Is this
correct?”)
When the confirmation prompt function is
turned off:
(Ex. “Calling John's device.”)
NOTE
If the confirmation prompt function is
turned off when making an emergency
call, the system reads out and confirms the
command before executing it.
1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Setup”
3. Prompt: “Select one of the following:
Pairing options, confirmation prompts,
language, passcode, select phone or
select music player.”
4. Say: [Beep] “Confirmation prompts”
5. Prompt: “Confirmation prompts are
on/off. Would you like to turn
confirmation prompts off/on?”
6. Say: [Beep] “Yes”
7. Prompt: “Confirmation prompts are
off/on.”
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Troubleshooting
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.com
Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―First make sure the device is com
‐
patible with the Bluetooth
® unit,
and then check whether the Blue‐
tooth
® function and the Find Mode/
Visible setting*1 on the device are
turned on. If pair ing is still not pos ‐
sible after this, contact an Author ‐
ized Mazda Dealer or Mazda Blue‐
tooth
® Hands-Free Customer Serv ‐
ice.
Pairing cannot be performed again The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing us
ing the following
procedure.Clear “Mazda” stored in the de‐
vice.
Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func
‐
tion and the Find Mode/Visible set ‐
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth® unit.
NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once
again, and pair to a newly detected
“Mazda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
Excessive, slow speech.Excessive, forceful speech
(shouting).
Speaking before the beep sound
has ended.
Loud noise (speaking or noise
from outside/inside vehicle).
Airflow from A/C is blowing
against the microphone.
Speaking in off-standard expres ‐
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni
‐
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers
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SymptomCauseSolution method
Poor voice recognition There is a malfunction in the micro‐
phone.A poor connection or malfunction
with the microphone may have oc
‐
curred. Consult an Authorized Maz ‐
da Dealer.
Phone-related voice recognition is
disabled There is a problem with the connec
‐
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing
situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas
‐
ures, the rate of recognition will im ‐
prove.Clear memory from the phone ‐
book which is not used very of ‐
ten.
Avoid shortened names, use full
names. (Recognition improves
the longer the name is. By not us ‐
ing names such as “Mom”,
“Dad”, recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
―
You want to skip guidance ―Guidance can be skipped by quickly
pressing and releasing the Talk but
‐
ton.
Regarding problems with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about 3 seconds after starting a
call, the Bluetooth
® unit's Noise
Suppression function requires time
to adapt to the call environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve ‐
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi ‐
cle, the telephone number is updated
in the incoming/o utgoing call record
but the name does not appear The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
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If Android Auto™ cannot be connected
When the message, “Mobile Device Error”, is displayed and Android Auto™ cannot
be connected
Make sure that the Android™ Smartphone in question is compatible with Android Auto™.
Before trying to reconnect your Android™ Smartphone to the connector cord, do the
Bluetooth
® device pairing again.
If Android Auto™ cannot launch
Some Android™ Smartphones are connected in charging only mode when connected with
the connector cord.
In this case, it may not be possible to use Android Auto™, therefore, change the USB
setting for the Smartphone from charging only mode to transmission enabled mode.
Additionally, if Apple CarPlay™ is being used, disconnect Apple CarPlay™ because
Android Auto™ may also be unusable.
If Android Auto™ still cannot launch, switch off the Android Auto™ connection setting
once, and then switch it back on while connected in USB mode.
The Android Auto™ connection setting can be changed in the
tab on the Settings
screen (page 5-123).
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Bluetooth®
▼Introduction
Bluetooth® Hands-Free outline
When a Bluetooth® device (mobile phone) is connected to the vehicle's Bluetooth® unit via
radio wave transmission, a call can be made or received by pressing the talk button, pick-up
button, or hang-up button on the audio remote control switch, or by operating the center
display.
Bluetooth
® audio outline
When a portable audio unit equipped with the Bluetooth® communication function is paired
to the vehicle, you can listen to music stored on the paired portable audio device from the
vehicle's speakers. It is not necessary to conn ect the portable audio device to the vehicle's
external input terminal. After programming, operate the vehicle audio control panel to play/
stop the audio.

NOTE
For your safety, a device can be paired only when the vehicle is parked. If the vehicle
starts to move, the pairing procedure will en d. Park the vehicle in a safe place before
pairing.
The communication range of a Bluetooth® equipped device is about 10 meters (32 ft) or
less.
Basic audio operation is available us ing voice commands even if Bluetooth® is not
connected.
For safety reasons, operation of the center di splay is disabled while the vehicle is being
driven. However, items not displayed in gray can be operated using the commander
switch while the vehicle is being driven.
CAUTION
Some Bluetooth® mobile devices are not compatible wi th the vehicle. Consult an Authorized
Mazda Dealer, Mazda's call center or Web support center for information regarding
Bluetooth
® mobile device compatibility:

 U.S.A.
Phone: 800-430-0153
Web: www.mazdausa.com/mazdaconnect
 Canada
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Bluetooth® Preparation
▼Device pairing
To use Bluetooth® audio and Hands-Free,
the device equipped with Bluetooth
® has
to be paired to the unit using the following
procedure. A maximum of 7 devices
including Bluetooth
® audio devices and
hands-free mobile phones can be paired.
NOTE
The Bluetooth® system may not operate
for 1 or 2 minutes after the ignition is
switched to ACC or ON. However, this
does not indicate a problem. If the
Bluetooth
® system does not connect
automatically after 1 or 2 minutes have
elapsed, make sure that the Bluetooth
®
setting on the device is normal and
attempt to reconnect the Bluetooth
®
device from the vehicle side.
If Bluetooth®-enabled devices are used
in the following loca tions or conditions,
connection via Bluetooth
® may not be
possible.
The device is in a location hidden
from the center display such as behind
or under a seat, or inside the glove
compartment.
The device contacts or is covered by a
metal object or body.
The device is set to power-saving
mode.
Pairing Procedure
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth® setting on.
5. Select
to display the
message and switch to the device
operation.
6. Using your device, perform a search
for the Bluetooth
® device (Peripheral
device).
7. Select “Mazda” from the device list searched by the device.
8. (Device with Bluetooth
® version 2.0)
Input the displayed 4-digit pairing
code into the device.
(Device with Bluetooth
® version 2.1
or higher)
Make sure the displayed 6-digit code
on the audio is also displayed on the
device, and touch the
.
Connection permission and phonebook
access permission for your mobile
device may be required depending on
the mobile device.
9. If pairing is successful, the functions
of the device connected to Bluetooth
®
are displayed.
10. (Devices compatible with Mazda
E-mail / SMS function)
SMS (Short Message Service)
messages, and E-mail for the device
are downloaded automatically. A
download permission operation for
your device may be required
depending on the device.
NOTE
When Call history and messages are
downloaded automatically, each
automatic download setting must be on.
Refer to Communication Settings on
page 5-119.
After a device is registered, the system
automatically identifies the device. By
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activating Bluetooth® Hands-Free again,
or by activating Bluetooth
® Hands-Free
first after switching the ignition from OFF
to ACC, the device connection condition
is indicated in the center display.
IMPORTANT note about pairing and
automatic reconnection:
If pairing is re done on the same
mobile phone device, first clear
“Mazda” displayed on the Bluetooth
®
setting screen of the mobile device.
When the OS of the device is updated,
the pairing information may be deleted.
If this happens, reprogram the pairing
information to the Bluetooth
® unit.
Before you pair your device, make sure
that Bluetooth
® is “ON”, both on your
phone and on the vehicle.
▼ Device selection
If several devices have been paired, the
Bluetooth
® unit links the device last
paired. If you would like to link a different
paired device, it is necessary to change the
link. The order of device priority after the
link has been changed is maintained even
when the ignition is switched off.

Connecting other devices
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth
® setting on.
5. Select the name of the device you would like to connect.
6.
selection
Connects both devices as hands-free
and Bluetooth
® audio.
selection
Connects as a hands-free device.
selection
Connects as Bluetooth
® audio.
NOTE
The following functions can be used for
the Hands-free or audio.
Hands-free: Phone calls and
E-mail/SMS
Audio: Bluetooth® audio, Pandora®,
Aha™, Stitcher™ radio
Disconnecting a device
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth
® setting on.
5. Select the device name which is currently connected.
6. Select
.
▼ Deleting a device
Selecting and de
leting devices
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth
® setting on.
5. Select the device name which you
would like to delete.
6. Select
.
7. Select
.
Deleting all devices
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
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SymptomCauseSolution method
The Apple CarPlay™ wireless con ‐
nection being used cannot be
switched to the Android Auto™
connection. There are many possible reasons for
this such as:
The Android™ Smartphone is
connected in charging mode.
The Android Auto™ connection
is conflicting with the Apple Car
‐
Play™ wireless connection. Set up the connection to Android
Auto™ according to
the procedure
[If Android Auto™ cannot be con ‐
nected]. Refer to How to use the
Android Auto™ mode on page
5-92.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.com
Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing. ―Make sure that the Bluetooth
® de
‐
vice is compatible with the Blue ‐
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. Try connecting from the
Bluetooth
® device. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine. The pairing information is updated
when the device OS is updated.Perform pairing using the following
procedure:
1. Delete the applicable Blue
‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au ‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existence of a device external to the Bluetooth® unit.
NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
Interior Features
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