MAZDA MODEL CX-30 2020 Owners Manual

4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
Customer Information and Reporting Safety Defects
Customer Assistance
8-9
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11

by the customer to make anymodifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and
effectively, please help us by providing
the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
8-10
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11

Importer/Distributor
▼U.S.A.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
▼CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
▼
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL: (787) 641-1777
▼MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning , Guam
96931
TEL: (671) 649-6555
▼
SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Tr i p l e J S a i p a n , I n c .
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP
96950-0487
TEL: (670) 234-7133/3051
▼AMERICAN SAMOA
Po l y n e s i a Mo to rs , I n c .
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
8-11
CX-30_8HG6-EA-19I_Edition1_new
2019-6-13 18:45:11

Reporting Safety Defects (U.S.A.)
▼Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway
Tra ffi c
Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation
(Your Mazda Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/
Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write
to: Administrator, NHTSA, 1200 New Je rsey Avenue, SE., Washington, DC, 20590.
You can also obtain other information about motor vehi cle safety from http://
www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
in this manual.
Refer to CANADA on page 8-11.Refer to PUERTO RICO/U.S. Virgin Island on page 8-11.Refer to MEXICO on page 8-11.Refer to GUAM on page 8-11.Refer to SAIPAN on page 8-11.Refer to AMERICAN SAMOA on page 8-11.
Customer Information and Reporting Safety Defects
Reporting Safety Defects
8-12
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11

Reporting Safety Defects (Canada)
▼Reporting Safety Defects
Canadian customers who wish to report a sa
fety-related defect to Transport Canada,
Defect Investigations and Recalls, may telephone the toll free hotline
1-800-333-0510, or contact Transport Canada by mail at: Transport Canada,
ASFAD, Place de Ville Tower C, 330 Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, pl ease visit the Road Safety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
8-13
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11

Warranties for YourMazda
▼Warranties for Your Mazda
New Vehicle Limited WarrantyPowertrain Limited WarrantySafety Restraint System Limited
Warranty
Anti-perforation Limited WarrantyFederal Emission Control Warranty/
California Emission Control Warranty
Emission Defect WarrantyEmission Performance WarrantyEmission Control WarrantyReplacement Parts and Accessories
Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending
on the country. Refer to the Warranty
Booklet for detailed warranty
information.
Outside the United
States/Canada
▼ Outside the United States/Canada
Government regulations in the United
States/Canada require that
automobiles meet
specific emission
regulations and safety standards.
Therefore, vehicles built for use in the
United States/Canada may differ from
those sold in other countries.

The differences may make it difficult or
even impossible for your vehicle to
receive satisfactory servicing in other
countries. We strongly recommend
that you NOT take your Mazda outside
the United States/Canada.

United States
However, in the event that you are
moving to Canada permanently,
Mazda vehicles built for use in the
United States could be eligible for
exportation to Canada with specific
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).

Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada coul d be eligible for
exportation to the United States with
specific vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
NOTE
The above is applicable for a
permanent import/export situation
and not related to travelers on
vacation.
Customer Information and Reporting Safety Defects
Warranty
8-14
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11

You may have the following problems
if you do take your vehicle outside of
the United States/Canada:
Recommended fuel may be
unavailable. Any kind of leaded fuel
or low-octane fuel will affect vehicle
performance and damage the
emission controls and engine.
Proper repair facilities, tools, testing
equipment, and replacement parts
may not be available.
Please refer to your Manufacturer's
Warranty Booklet for more
information.
Registering Your Vehicle in A Foreign Country
(Except United States and
Canada)
▼Registering Your Vehicle in A
Foreign Country
Registering your vehicle in a foreign
country may be problematic
depending on whether it meets the
specific emission and safety standards
of the country in which the vehicle will
be driven. Consequently, your vehicle
may require
modifications at personal
expense in order to meet the
regulations.
In addition, you should be aware of
the following issues:
Satisfactory vehicle servicing may be
difficult or impossible in another
country.

The fuel specified fo r your vehicle may
be unavailable.

Parts, servicing techniques, and tools
necessary to maintain and repair your
vehicle may be unavailable.

There might not be an Authorized
Mazda Dealer in the country you plan
to take your vehicle.

The Mazda warranty is valid only in
certain countries.
Customer Information and Reporting Safety Defects
Warranty
8-15
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11

Add-On Non-GenuinePa r t s a n d A cc e s s o r i e s
▼ Add-On Non-Genuine Parts and
Accessories
Non-genuine parts and accessories for
Mazda vehicles can be found in stores.
These may
fit your vehicle, but they are
not approved by Mazda for use with
Mazda vehicles. When you install
non-genuine parts or accessories, they
could affect your vehicle's
performance or safety systems; the
Mazda warranty doesn't cover this.
Before you install any non-genuine
parts or accessories, consult an
Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda
Dealer before you install non-genuine
parts or accessories:
Improperly designed parts or
accessories could seriously affect your
vehicle's performance or safety
systems. This could cause you to have
an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and
installing add-on electrical
equipment, such as mobile
telephones, two-way radios, stereo
systems, and car alarm systems:
Incorrectly choosing or installing
improper add-on equipment or
choosing an improper installer is
dangerous. Essential systems could be
damaged, causing engine stalling,
air-bag (SRS) activation,
ABS/TCS/DSC inactivation, or a fire in
the vehicle.
Mazda assumes no responsibility for
death, injury, or expenses that may
result from the installation of add-on
non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Warranty
8-16
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11

Cell Phones Warning
▼Cell Phones Warning
WARNING
Please comply with the legal
regulations concerning the use of
communication equipment in vehicles
in your country:
Use of any electrical devices such as
cell phones, computers, portable
radios, vehicle navigation or other
devices by the driver while the vehicle
is moving is dangerous. Dialing a
number on a cell phone while driving
also ties-up the driver's hands. Use of
these devices will cause the driver to
be distracted and could lead to a
serious accident. If a passenger is
unable to use the device, pull
off the
right-of-way to a safe area before use.
If use of a cell phone is necessary
despite this warning, use a hands-free
system to at least leave the hands free
to drive the vehicle. Never use a cell
phone or other electrical devices while
the vehicle is moving and, instead,
concentrate on the full-time job of
driving.
Customer Information and Reporting Safety Defects
Cell Phones
8-17
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11

Event Data Recorder
(U.S.A. and Canada)
▼ Event Data Recorder
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR in
this vehicle is designed to record such
data as:
How various systems in your vehicle
were operating;
Whether or not the driver and
passenger safety belts were buckled/
fastened;
How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle
only if a non-trivial crash or near
crash-like situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded. However,
other parties, such as law
enforcement, could combine the EDR
data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information if
they have access to the vehicle or the
EDR.

Mazda will not disclose any of the data
recorded in an EDR to a third party
unless:
A written agreement from the vehicle
owner or the lessee is obtained
Officially requested by the police or
other law enforcement authorities
Used as a defense for Mazda in a
lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda
vehicle performance, including
safety.
Disclose the data or the summarized
data to a third party for research
purposes without disclosing vehicle
or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
8-18
CX-30_8HG6-EA-19I_Edition1_new 2019-6-13 18:45:11