motor MAZDA MODEL CX-30 2021 Owner's Manual

6. You are required to use BBB AUTOLINE before asserting in court any
rights or remedies conferred by
California Civil Code Section
1793.22. You are also required to
use BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civil Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.7. California Civil Code Section1793.2 (d) requires that, if Mazda
or its representative is unable to
repair a new motor vehicle to
conform to the vehicle's applicable
express warranty after a reasonable
number of attempts, Mazda may be
required to replace or repurchase
the vehicle. California Civil Code
Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its
applicable express warranties if,
within 18 months from delivery to
the buyer or 18,000 miles on the
vehicle's odometer, whichever
occurs first, one or more of the
following occurs:
The same nonconformity [a
failure to conform to the written
warranty that substantially impairs
the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven AND the nonconformity
has been subject to repair two or
more times by Mazda or its
agents AND the buyer or lessee
has directly notified Mazda of the
need for the repair of the
nonconformity; OR
The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents
AND the buyer has
notified
Mazda of the need for the repair
of the nonconformity; OR
Customer Information and Reporting Safety Defects
Customer Assistance
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▼Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.
▼ Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a specific item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services offered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.

Customer Information and Reporting Safety Defects
Customer Assistance
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CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be
reached locally:
Province/Territory CAMVAP Number
British Columbia & Yu- kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685 Manitoba 1 (800) 207-0685Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional Offices
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION
5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS- LAND,
NEWFOUNDLAND
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS- CANADIENNE
POINTE CLAIRE, QUE- BEC
H9R 5A5
(514) 694-6390 QUEBEC
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼
Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Customer Information and Reporting Safety Defects
Customer Assistance
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Importer/Distributor
▼U.S.A.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
▼CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
▼
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto
Rico 00919-1850
TEL: (787) 641-1777
▼MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning , Guam
96931
TEL: (671) 649-6555
▼
SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Tr i p l e J S a i p a n , I n c .
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP
96950-0487
TEL: (670) 234-7133/3051
▼AMERICAN SAMOA
Po l y n e s i a Mo to rs , I n c .
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
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Reporting Safety Defects (U.S.A.)
▼Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway
Tra ffi c
Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation
(Your Mazda Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/
Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write
to: Administrator, NHTSA, 1200 New Je rsey Avenue, SE., Washington, DC, 20590.
You can also obtain other information about motor vehi cle safety from http://
www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown
in this manual.
Refer to CANADA on page 8-13.Refer to PUERTO RICO/U.S. Virgin Island on page 8-13.Refer to MEXICO on page 8-13.Refer to GUAM on page 8-13.Refer to SAIPAN on page 8-13.Refer to AMERICAN SAMOA on page 8-13.
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Warranties for YourMazda
▼Warranties for Your Mazda
New Vehicle Limited WarrantyPowertrain Limited WarrantySafety Restraint System Limited
Warranty
Anti-perforation Limited WarrantyFederal Emission Control Warranty/
California Emission Control Warranty
Emission Defect WarrantyEmission Performance WarrantyEmission Control WarrantyReplacement Parts and Accessories
Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending
on the country. Refer to the Warranty
Booklet for detailed warranty
information.
Outside the United
States/Canada
▼ Outside the United States/Canada
Government regulations in the United
States/Canada require that
automobiles meet
specific emission
regulations and safety standards.
Therefore, vehicles built for use in the
United States/Canada may differ from
those sold in other countries.

The differences may make it difficult or
even impossible for your vehicle to
receive satisfactory servicing in other
countries. We strongly recommend
that you NOT take your Mazda outside
the United States/Canada.

United States
However, in the event that you are
moving to Canada permanently,
Mazda vehicles built for use in the
United States could be eligible for
exportation to Canada with specific
vehicle modifications to comply with
the Canadian Motor Vehicle Safety
Standards (CMVSS).

Canada
However, in the event that you are
moving to the United States
permanently, Mazda vehicles built for
use in Canada coul d be eligible for
exportation to the United States with
specific vehicle modifications to
comply with the United States Federal
Motor Vehicle Safety Standards
(FMVSS).
Customer Information and Reporting Safety Defects
Warranty
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Uniform Tire Quality
Grading System (UTQGS)
▼ Uniform Tire Quality Grading
System (UTQGS)
This information relates to the tire
grading system developed by the U.S.
National Highway
Tra ffi c Safety
Administration for grading tires by
tread wear, traction, and temperature
performance.
▼ Trea d Wea r
The tread wear grade is a comparative
rating based on the wear rate of the
tire when tested under controlled
conditions on a specified government
test course.
For example, a tire graded 150 would
wear one-and-a-half times as well on
the government course as a tire graded
100.

The relative performance of tires
depends upon the actual conditions of
their use, however, and may depart
significantly from the norm because of
variations in driving habits, service
practices and differences in road
characteristics and climate.
▼
Traction-AA, A, B, C
The traction grades, from highest to
lowest, are AA, A, B, and C. These
grades represent the tire's ability to
stop on wet pavement as measured
under controlled conditions on
specified government
test surfaces of
asphalt and concrete. A tire marked C
may have poor traction performance.
WARNING
The traction grade assigned to this tire
is based on braking (straight ahead)
traction tests and does not include
acceleration cornering (turning),
hydroplaning, or peak traction
characteristics.
▼ Te m p e ra t u r e - A , B , C
The temperature grades A (the
highest), B, and C, represent the tire's
resistance to the generation of heat
and its ability to dissipate heat when
tested under controlled conditions on
a specified indoor laboratory test
wheel.
Sustained high temperature can cause
the material of the tire to degenerate
and reduce tire life, and excessive
temperatures can lead to sudden tire
failure.

Grade C corresponds to a level of
performance which all passenger
vehicle tires must meet under the
Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent
higher levels of performance on the
laboratory test wheel than the
minimum required by law.
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Vehicle InformationLabels
▼Ve h i c l e
Identification Number
The vehicle identification number
legally identifies your vehicle. The
number is on a plate attached to the
cowl panel located on the left corner
of the dashboard. This plate can easily
be seen through the windshield.
▼Motor Vehicle Safety Standard
Label (U.S.A. and Canada)
▼ Chassis Number
Open the cover shown in the figure to
check the chassis number.
▼Vehicle Emission Control
Information Label (U.S.A. and
Canada)
▼Tire Pressure Label
Specifications
Identification
Numbers
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Index
i-ACTIV AWD Operation........... 4-83
J
Jack............................................ 7-3
Jump-Starting............................ 7-13
K
Keyless Entry System.................... 3-4
Keys........................................... 3-2Key suspend function..............3-8
Transmitter............................. 3-5
Key Left-in-luggage Compartment
Warning beep (With the advanced
keyless function)....................... 7-39
Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)...................................7-39
Key Removed from Vehicle Warning
Beep.........................................7-38
Key Suspend Function................. 3-8
L
Label Information
Chassis number...................... 9-2
Engine number....................... 9-3
Motor vehicle safety standard
label...................................... 9-2
Tire pressure label.................. 9-2
Vehicle emission control
information label.................... 9-2
Vehicle identification
number..................................9-2
Lane Departure Warning sound.. 7-41
Lane Departure Warning System
(LDWS).....................................4-93
Lane-change Signals.................. 4-50
Lane-keep Assist System (LAS) ...........
.............................................. 4-151
Leaving Home Light................... 4-48
Liftgate..................................... 3-20
Luggage compartment.......... 3-28
When liftgate cannot be
opened................................ 7-43
Liftgate Door-lock Switch Inoperable
Warning Beep........................... 7-39
Lights-on Reminder................... 7-37
Light Bulbs
Specifications ......................... 9-7
Lubricant Quality......................... 9-4
Luggage Compartment.............. 5-44 Cargo sub-compartment....... 5-44
Luggage Compartment Light...... 5-37
M
Maintenance Information............................ 6-2
Scheduled (Canada)............... 6-6
Scheduled (Mexico)................6-9
Scheduled (U.S.A. and Puerto
Rico)......................................6-4
Manual Transmission Shift
Pattern...................................... 4-30
Map Lights................................ 5-37
Mazda Connect........................ 5-14 Appendix............................. 5-27
Connected Service................5-35
Mazda Connect Basic
Operations........................... 5-18
Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function)........................4-127 Close proximity warning...... 4-131
Display indication............... 4-130
Setting the system...............4-132
Stop hold control............... 4-136
Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function) System
Warnings.................................. 7-41
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