Service MAZDA MODEL CX-30 2021 Owner's Guide

Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more informatio
n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to
accommodate a person with certain
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Customer Information and Reporting Safety Defects
Customer Assistance
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The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be
sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as prov ided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.11.If you accept the arbitrator's decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively
resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter
with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼ STEP 2: Contact the Mazda
Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
8-9).
▼
STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle
Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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▼Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.
▼ Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a specific item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services offered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.

Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Puerto Rico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
▼
STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-13.

Please help us by providing the
following information:

1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
▼
Contact Your Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any
modifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
▼Reporting Safety Defects
Canadian customers who wish to report
a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Uniform Tire Quality
Grading System (UTQGS)
▼ Uniform Tire Quality Grading
System (UTQGS)
This information relates to the tire
grading system developed by the U.S.
National Highway
Tra ffi c Safety
Administration for grading tires by
tread wear, traction, and temperature
performance.
▼ Trea d Wea r
The tread wear grade is a comparative
rating based on the wear rate of the
tire when tested under controlled
conditions on a specified government
test course.
For example, a tire graded 150 would
wear one-and-a-half times as well on
the government course as a tire graded
100.

The relative performance of tires
depends upon the actual conditions of
their use, however, and may depart
significantly from the norm because of
variations in driving habits, service
practices and differences in road
characteristics and climate.
▼
Traction-AA, A, B, C
The traction grades, from highest to
lowest, are AA, A, B, and C. These
grades represent the tire's ability to
stop on wet pavement as measured
under controlled conditions on
specified government
test surfaces of
asphalt and concrete. A tire marked C
may have poor traction performance.
WARNING
The traction grade assigned to this tire
is based on braking (straight ahead)
traction tests and does not include
acceleration cornering (turning),
hydroplaning, or peak traction
characteristics.
▼ Te m p e ra t u r e - A , B , C
The temperature grades A (the
highest), B, and C, represent the tire's
resistance to the generation of heat
and its ability to dissipate heat when
tested under controlled conditions on
a specified indoor laboratory test
wheel.
Sustained high temperature can cause
the material of the tire to degenerate
and reduce tire life, and excessive
temperatures can lead to sudden tire
failure.

Grade C corresponds to a level of
performance which all passenger
vehicle tires must meet under the
Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent
higher levels of performance on the
laboratory test wheel than the
minimum required by law.
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Tire Maintenance
▼Tire Maintenance
Improper or inadequate vehicle
maintenance can cause tires to wear
abnormally. Here are some important
maintenance points:
▼Tire
Inflation Pressure
Inspect all tire pressure monthly
(including the spare) when the tires are
cold. Maintain recommended
pressures for the best ride, top
handling , and minimum tire wear. Use
the pressures specified on the vehicle
tire information placard or tire label for
optimum service.
▼Tire Rotation
To equalize tread wear, rotate the tires
every 16,000 km (10,000 miles) at the
latest or sooner if irregular wear
develops. Mazda recommends to
rotate every 8,000 km (5,000 miles) to
help increase tire life and distribute
wear more evenly.
1. Forward
Do not include (TEMPORARY USE
ONLY) spare tire in rotation.

Inspect the tires for uneven wear and
damage. Abnormal wear is usually
caused by one or a combination of the
following:
Incorrect tire pressure
Improper wheel alignmentOut-of-balance wheelSevere braking
After rotation, inflate all tire pressures
to specification on page 9-8 and
inspect the lug nuts for tightness.
CAUTION
Rotate unidirectional tires and radial
tires that have an asymmetrical tread
pattern or studs only from front to rear,
not from side to side. Tire performance
will be weakened if rotated from side
to side.
▼ Replacing a Tire
WARNING
Always use tires that are in good
condition:
Driving with worn tires is dangerous.
Reduced braking , steering , and
traction could result in an accident.
If a tire wears evenly, a wear indicator
will appear as a solid band across the
tread.
Replace the tire when this happens.
1. New tread
2. Worn tread
3. Tread wear indicator

You should replace the tire before the
band crosses the entire tread.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Index
i-ACTIV AWD Operation........... 4-83
J
Jack............................................ 7-3
Jump-Starting............................ 7-13
K
Keyless Entry System.................... 3-4
Keys........................................... 3-2Key suspend function..............3-8
Transmitter............................. 3-5
Key Left-in-luggage Compartment
Warning beep (With the advanced
keyless function)....................... 7-39
Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)...................................7-39
Key Removed from Vehicle Warning
Beep.........................................7-38
Key Suspend Function................. 3-8
L
Label Information
Chassis number...................... 9-2
Engine number....................... 9-3
Motor vehicle safety standard
label...................................... 9-2
Tire pressure label.................. 9-2
Vehicle emission control
information label.................... 9-2
Vehicle identification
number..................................9-2
Lane Departure Warning sound.. 7-41
Lane Departure Warning System
(LDWS).....................................4-93
Lane-change Signals.................. 4-50
Lane-keep Assist System (LAS) ...........
.............................................. 4-151
Leaving Home Light................... 4-48
Liftgate..................................... 3-20
Luggage compartment.......... 3-28
When liftgate cannot be
opened................................ 7-43
Liftgate Door-lock Switch Inoperable
Warning Beep........................... 7-39
Lights-on Reminder................... 7-37
Light Bulbs
Specifications ......................... 9-7
Lubricant Quality......................... 9-4
Luggage Compartment.............. 5-44 Cargo sub-compartment....... 5-44
Luggage Compartment Light...... 5-37
M
Maintenance Information............................ 6-2
Scheduled (Canada)............... 6-6
Scheduled (Mexico)................6-9
Scheduled (U.S.A. and Puerto
Rico)......................................6-4
Manual Transmission Shift
Pattern...................................... 4-30
Map Lights................................ 5-37
Mazda Connect........................ 5-14 Appendix............................. 5-27
Connected Service................5-35
Mazda Connect Basic
Operations........................... 5-18
Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function)........................4-127 Close proximity warning...... 4-131
Display indication............... 4-130
Setting the system...............4-132
Stop hold control............... 4-136
Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop
& Go function) System
Warnings.................................. 7-41
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