MAZDA MODEL CX-5 2018 Owners Manual (in English)

Troubleshooting
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
•U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
•Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―First make sure the device is com-
patible with the Bluetooth
® unit,
and then check whether the Blue-
tooth
® function and the Find Mode/
Visible setting*1 on the device are
turned on. If pairin g is still not pos-
sible after this, contact an Author-
ized Mazda Dealer or Mazda Blue-
tooth
® Hands-Free Customer Serv-
ice.
Pairing cannot be performed again The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.•Clear “Mazda” stored in the de-
vice.
•Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
Does not connect automatically
when starting the engine The pairing inform
ation is updated
when the device OS is updated. Perform pairing again.
*1 Setting which detects the existe
nce of a device external to the Bluetooth® unit.
Interior Features
Audio Set [Type A (non-touchscreen)]
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NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
•Hands-Free operates slowly.
Interior Features
Audio Set [Type A (non-touchscreen)]
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Voice recognition related problems
SymptomCauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition,
when numbers
are spoken in a sequence, recogni-
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers
Poor voice recognition
There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairin
g situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognitio
n improves the
longer the name is. By not using
names such as “Mom”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
―
You want to skip guidance ― Guidance can be skipped by quickly
pressing and releasing the Talk but-
ton.
Interior Features
Audio Set [Type A (non-touchscreen)]
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Regarding problems with calls
SymptomCauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after start-
ing a call, the Bluetooth
® unit's
Noise Suppression function requires
time to adapt to the call environ-
ment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve-
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear The number has not
been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell p
hone for synchro-
nization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is re-
quired.
―
Interior Features
Audio Set [Type A (non-touchscreen)]
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Basic Operation Method
NOTE
•The explanation of functions described in this manual may differ from the actual
operation, and the shapes of screens and buttons and the letters and characters displayed
may also differ from the actual appearance.
Additionally, depending on future software updates, the content may successively change
without notice.
•For additional information regarding Mazda Connect, please refer to the following
We b s i t e .
http://infotainment.mazdahandsfree.com/
Audio Set (Type B) has three different human interfaces.
•Commander switch
•Touch panel
•Voice recognition with steering switch and microphone
Refer to Voice Recogn ition on page 5-112.
▼Commander switch operation
NOTE
For safety reasons, some operations are disabled while the vehicle is being driven.
Volume dial operation
Volume dial
Press the volume dial to switch the audio MUTE on and off.
Turn the volume dial to adjust t
he volume. The volume increases by turning the dial
clockwise, and decreases by t urning it counterclockwise.
Interior Features
Audio Set [Type B (touchscreen)]
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Switches around commander knob
The following operations can be done by pressing the switches around the commander
knob.
: Displays the home screen.
: Displays the En tertainment screen.
: Displays the Navigation screen (Only navigation-equipped veh icles). For operation
of the Navigation screen, refer to the navigation system manual . If the SD card for the
navigation system is not inserted, the compass indicating the d irection in which the vehicle
is moving is displayed.
: Displays the Favorites screen. Long-press to store particula r items in Favorites. (Radio,
phonebook and destination of the navigation system can be progr ammed.)
: Returns to previous screen.
Commander knob operation

(Selection of icons on screen)
1. Tilt or turn the commander knob and move the cursor to the de sired icon.
2. Press the commander knob and select the icon.
NOTE
Long-press operation of the commander knob is also possible for some functions.
Interior Features
Audio Set [Type B (touchscreen)]
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▼Touch panel operation
CAUTION
Do not press the screen strongly or press it wi
th a sharp-pointed object. Otherwise, the screen
could be damaged.
NOTE
For safety reasons, operation of the center di splay is disabled while the vehicle is being
driven. However, items not displayed in gray can be operated using the commander switch
while the vehicle is being driven.

Touch & Tap
1. Touch or tap on the item indicated on the screen.
2. The operation is launched and the next item is displayed.
Interior Features
Audio Set [Type B (touchscreen)]
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Slide (USB audio only)
1. Touch the setting item displaying a slider bar.
2. Touch the slider with your finger and move to the desired level.

Swipe
1. Touch the screen with your finger and move up or down.
2. Items which were not displayed can be displayed.
Return to previous screen
1. Touch the
.
Displaying the home screen
1. Touch the
.
Interior Features
Audio Set [Type B (touchscreen)]
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Home screen
IconFunction
Applications
Information such as average fuel economy, maintenance, and warn ings can be verified.
Depending on the grade and specification, the screen display ma y differ.
Entertainment
Operates audio such as the radio. The audio source most recentl y used is displayed. An
audio source which cannot be used at that time is skipped and t he previous audio source is
displayed.
To change the audio source, select the
icon displayed at the bottom of the screen.
Communication
Bluetooth® related functions are available.
Navigation
Navigation screen is displayed (v ehicles with navigation system).
If the SD card for the navigation system is not inserted, the compass indicating the direc-
tion in which the vehicle is moving is displayed.
The compass may not indicate th e correct bearing when the vehicle is stopped or traveling
at a slow speed.
Settings
Overall setting menu (Such a s display, sound, Bluetooth® and Language).
Depending on the grade and specification, the screen display ma y differ.
Interior Features
Audio Set [Type B (touchscreen)]
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Volume/Display/Sound Controls
Commander switchAudio control switch
Volume switch
Volume dial
▼Volume adjustment
Turn the commander switch volume dial.
The volume switch on the steering switch
can also be pressed.
NOTE
Press the volume dial to switch the audio
MUTE on and off.
▼Display setting
Select the icon on the home screen to
display the Settings screen.
Select the
tab to select the item you
would like to change.
Display OFF/Clock
The center display can be turned off.
Select
to turn the display off.
When
is
selected the center di splay turns off and
the clock is displayed.
The center display can be turned back on
as follows:
•Touch the center display.
•Operate the commander switch.
Daytime/nighttime (System) screen
setting
The daytime or nighttime screen can be
selected.
:
(With auto-light control)
Switches screen automatically according
to parking lights illumination condition.
However, when the li ght sensor detects
that the surrounding area is bright such as
when the parking lights are turned on in
the daytime, the screen is switched to the
daytime screen
*1
(Without auto-light control)
Switches screen automatically according
to parking lights illumination condition.
*1
: Daytime screen setting
: Nighttime screen setting
*1 The display is constantly on daytime screen when the il lumination dimmer
is cancelled.
Brightness adjustment
Adjust the center display brightness using
the slider.
Interior Features
Audio Set [Type B (touchscreen)]
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