phone MAZDA MODEL CX-5 2018 (in English) Workshop Manual

Troubleshooting
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
•U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
•Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Bluetooth
® Device pairing, c onnection problems
Symptom CauseSolution method
Unable to perform pairing ―Make sure that the Bluetooth
® de-
vice is compatible with the Blue-
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. If pairing is still not possi-
ble after this, contact an Authorized
Mazda Dealer or Mazda Bluetooth
®
Hands-Free Customer Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Interior Features
Audio Set [Type B (touchscreen)]
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SymptomCauseSolution method
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
Does not connect automatically
when starting the engine The pairing inform
ation is updated
when the device OS is updated. Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existe nce of a device external to the Bluetooth® unit.
NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
Interior Features
Audio Set [Type B (touchscreen)]
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•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
•Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni-
tion ability will imp
rove if no stop is
placed between the numbers.
False recognition of numbers
Poor voice recognition
There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in whi ch recognition is
difficult. By carrying out th
e following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
―
Interior Features
Audio Set [Type B (touchscreen)]
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SymptomCauseSolution method
You want to skip guidance ―Guidance can be skipped by quickly
pressing and releasing the talk but-
ton.
Regarding proble
ms with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after start-
ing a call, the Bluetooth
® unit's
Noise Suppression function requires
time to adapt to the call environ-
ment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve-
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell phone for synchro-
nization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is re-
quired.
―
Interior Features
Audio Set [Type B (touchscreen)]
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Things You Need to Know
WA R N I N G
Always adjust the audio while the vehicle is
stopped:
Do not adjust the audio control switches
while driving the vehicle. Adjusting the
audio while driving the vehicle is
dangerous as it could distract your
attention from the vehicle operation which
could lead to a serious accident.
Even if the audio control switches are
equipped on the steering wheel, learn to
use the switches without looking down at
them so that you can keep your maximum
attention on the road while driving the
vehicle.
CAUTION
For the purposes of safe driving, adjust the
audio volume to a level that allows you to
hear sounds outside of the vehicle
including car horns and particularly
emergency vehicle sirens.
NOTE
•To prevent the battery from being
discharged, do not leave the audio
system on for a long period of time when
the engine is not running.
•If a cellular phone or CB radio is used
in or near the vehicle, it could cause
noise to occur from the audio system,
however, this does not indicate that the
system has been damaged.
Do not spill any liquid on the audio
system.
▼ Radio Reception
AM characteristics
AM signals bend around such things as
buildings or mountains and bounce off the
ionosphere.
Therefore, they can reach longer distances
than FM signals.
Because of this,
two stations may
sometimes be picked up on the same
frequency at the same time.
Station 2
Station 1 Ionosphere
Interior Features
Appendix
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance......................... 8-2 Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-7
Customer Assistance (Puerto
Rico)........................................... 8-10
Mazda Importer/Distributors.........8-11 Importer/Distributor....................8-11
Reporting Safety Def ects................ 8-12
Reporting Safety Defects
(U.S.A.)...................................... 8-12
Reporting Safety Defects
(Canada)..................................... 8-13
Warranty.......................................... 8-14 Warranties for Your Mazda.........8-14
Outside the United States/
Canada........................................ 8-15
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-16
Add-On Non-Genuine Parts and
Accessories................................. 8-17
Cell Phones....................................... 8-18
Cell Phones Warning.................. 8-18
Event Data Recorder. ......................8-19
Event Data Recorder (U.S.A. and
Canada)....................................... 8-19
Recording of Vehicle Data.............. 8-20 Recording of Vehicle Data..........8-20
Uniform Tire Quality Grading System
(UTQGS).......................................... 8-21 Uniform Tire Quality Grading
System (UTQGS)....................... 8-21
Tire Information (U.S.A.)............... 8-23 Tire Labeling.............................. 8-23
Location of the Tire Label
(Placard)..................................... 8-28
Tire Maintenance........................ 8-31
Vehicle Loading.......................... 8-34
Steps for Determining the Correct
Load Limit.................................. 8-40
Declaration of Confo rmity..............8-41
Declaration of Conformity......... 8-41
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▼STEP 2: Contact Mazda No
rth American Operations
If for any reason you feel the need for further assistance afte r contacting your dealership
management or it becomes necessary to have the components or wi ring system for the
supplementary restraint system m odified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can re ach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” lo cated on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Maz da Distributor.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Ma zda in top condition. In
our experience, any questions, pro blems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If t
he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼STEP 2: Contact the
Mazda Regional Office
If you feel that you still requ ire assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Cu
stomer Relations Department
If still not substantially satisfied, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department wit h the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation wi th the local Mazda Service Representative, will review
the case to determine if everything possible has been done to e nsure your satisfaction.

Please recognize that the resolution of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequenc e for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Maz da vehicle in top
condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ STEP 1
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
▼ STEP 2
If, after following STEP 1, you feel the need for further assis
tance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-11.

Please help us by providing t he following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca /roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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