service mode MAZDA MODEL CX-5 2019 Owners Manual (in English)

Thank you for choosing a Mazda. We at Mazda design and build vehicles with complete
customer satisfaction in mind.

To help ensure enjoyable and trouble-free operation of your Mazda, read this manual
carefully and follow its recommendations.

An Authorized Mazda Dealer knows your vehicle best. So when mai ntenance or service is
necessary, that's the place to go.

Our nationwide network of Mazda professionals is dedicated to p roviding you with the best
possible service.

We assure you that all of us at Mazda have an ongoing interest in your motoring pleasure
and in your full satisfaction with your Mazda product.
Mazda Motor Corporation
HIROSHIMA, JAPAN

Important Notes About This Manual
Keep this manual in the glove com partment as a handy reference for the safe and enjoyable use of your Mazda.
Should you resell the vehicle, leave this manual with it for th e next owner.

All specifications and descriptio ns are accurate at the time of printing. Because improvement is a constant goal
at Mazda, we reserve the right to make changes in specifications at any time without notice and without obliga‐
tion.

Air Conditioner and the Environment
Your Mazda's genuine air condit ioner is filled with a refrigerant that has been found not to damage the earth's
ozone layer. If the air conditione r does not operate properly, consult an Authorized Mazda Dealer.
Perchlorate
Certain components of this vehicle such as [air bag modules, se at belt pretensioners, lithium batteries,…] may
contain Perchlorate Material-- Special handling may apply for s ervice or vehicle end of life disposal. See
www.dtsc.ca.gov/hazardouswaste/perchlorate.

Please be aware that this manual applies to all models, equipme nt and options. As a result, you may find
some explanations for equipment not installed on your vehicle.

©2018 Mazda Motor CorporationSeptember 2018 (Print1)
A Word to Mazda Owners
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Refer to Height Adjustment on page 2-20.
▼Driving Position Memory*
The desired driving position can be called
up after programming the position.
The following driving positions can be
programmed.
Driver’s seat position (seat slide, height
adjustment, front edge of seat bottom,
seat recline)
Refer to Adjusting the Driver's Seat on
page 2-5.
Active driving display (display position,
brightness level, display information)
Refer to Active Driving Display on page
4-56.
CAUTION
Do not place fingers or hands around the
bottom of the seat while the seat memory
function is operatin
g. The seat moves
automatically while the seat memory
function is operating and fingers or hands
could get pinched and injured.
SET button
1
2
A driving position can be programmed or
operated using the buttons on the side of
the seat or the key.
NOTE
Lumbar support adjustment cannot be
programmed.
A driving position can be programmed
to the buttons on the side of the seat and
the key in use for driving the vehicle.
If the vehicle has been serviced and the
battery cables disconnected, the
programmed seat positions will have
been erased. Re-program the seat
positions.
Programming
1. Make sure the parking brake is on.
2. Make sure the selector lever is in the P position.
3. Start the engine.
4. Adjust the seat and the active driving
display to the desired driving position.
5. Press the SET button on the seat until a
beep sound is heard 1 time.
6. Perform one of the following settings
within 5 seconds of completing step 5
above:
Programming using a button on
the side of the seat
Press the button you want to
program, either bu tton 1 or 2, until a
beep sound is heard 1 time.
Programming using the key
Press the key
button until a beep
sound is heard 1 time.
NOTE
If a beep sound is heard 3 times, the
operation is canceled.
Essential Safety Equipment
Seats
*Some models.2-11
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4. The setting change is completed bydoing any one of the following:
Switching the ignition to ACC or
ON.
Closing the driver's door.
Opening the liftgate.
Not operating the key for ten
seconds.
Pressing any button except the
UNLOCK button on the key.
Pressing a request switch.
(Auto re-lock function)
After unlocking with the key, all doors
and the liftgate will automatically lock if
any of the following operations are not
performed within about 60 seconds. If
your vehicle has a theft-deterrent
system, the hazard warning lights will
flash for confirmation.
The time required for the doors to lock
automatically can be changed.
Refer to Personalization Features on
page 9-12.
A door or the liftgate is opened.
The ignition is switched to any
position other than off.
(With theft-deterrent system)
When the doors are unlocked by
pressing the unlock button on the key
while the theft-deterrent system is turned
off, the hazard warn ing lights will flash
twice to indicate that the system is
turned off.
Power liftgate button*
To open/close the liftgate, press the power
liftgate button for one second or more with the
liftgate in the fully closed/open position.
The hazard warning light s flash twice and the
liftgate opens/closes after the beep sounds.
Panic button
If you witness from a distance someone
attempting to break into or damage your
vehicle, press and hold the panic button to
activate the vehicle's alarm. Call
emergency services if necessary.
NOTE
The panic button will work whether any
door or the liftgate is open or closed.
(Turning on the alarm)
Pressing the panic but ton for 1 second or
more will trigger th e alarm for about 2
minutes and 30 seconds, and the following
will occur:
The horn sounds intermittently.
The hazard warning lights flash.
(Turning off the alarm)
The alarm stops by pressing any button on
the key.
Before Driving
Keys
*Some models.3-7
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Operating the SatelliteRadio
*
▼What is satellite radio?
SiriusXM® All Access Subscription.
Hopefully, you're already loving SiriusXM
in your new Mazda. But don't stop there
— you can also listen on the app and
online. All Access is the very best
subscription package – with the most
channels and the most
flexibility. With All
Access, you get every channel available
on satellite radio, pl us you can listen on
the app and online — so you can enjoy
SiriusXM wherever you are. Here's what's
included:
-Over 150 satellite channels to enjoy in
your car, coast-to-coast, 24/7.
-All kinds of commercial-free music, plus
every major sport, w orld-class news and
the biggest names in talk & entertainment.
-All of our premium programming,
including Howard Stern, every NFL,
MLB
®, and NBA game, NHL® games,
every NASCAR
® race, 24/7 talk channels
dedicated to the biggest leagues, and much
more.
All SiriusXM serv ices require a
subscription, sold separately or as a
package by SiriusXM Radio Inc. (or, in
Canada, SiriusXM Canada Inc.), after any
trial subscription whi ch may be included
with your vehicle purchase or lease. To
subscribe after your trial subscription, call
1-877-447-0011 (U.S.A.) or
1-877-438-9677 (Canada).
CAUTION
It is prohibited to copy, decompile,
disassemble, reverse engineer, hack,
manipulate, or otherwise make available
any technology or software incorporated in
receivers compatible with the SiriusXM
satellite radio service or that support the
SiriusXM website, the online service or any
of its content. Furthermore, the AMBE
®
voice compression software included in this
product is protected by intellectual
property rights including patent rights,
copyrights, and trade secrets of Digital
Voice Systems, Inc. The SiriusXM Service
may include traffic, weather and other
content and emergency alert information
and data. Such information and data is not
for “safety for life”, but is merely
supplemental and advisory in nature and,
therefore, cannot be relied upon as safety
critical. Neither SiriusXM nor Mazda is
responsible for any errors in accuracies in
the SiriusXM data services or its use in
applications. The SiriusXM content is
subject to change without notice.
▼ Displaying the Radio ID
When channel 0 is selected, the radio ID is
displayed. Use the PREVIOUS or NEXT
channel buttons to select channel 0.
Interior Features
Audio Set
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How to use Apple CarPlay™*
▼What is Apple CarPlay™?
Apple CarPlay™ allows you to make calls, send or receive messag
es, and listen to music
using your iPhone
® with the vehicle's audio system, or search for destinations us ing the
maps. In addition, voice recognition operation is possible using Siri
®.
CAUTION
 YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF APPLE CARPLAY™ (“THE
APPLICATION”) IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY
QUALITY, PERFORMANCE, ACCURACY AND EFFO RT IS WITH YOU TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, AND THAT THE APPLICATION AND INFORMATION ON THE
APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT
WARRANTY OF ANY KIND, AND MAZDA HE REBY DISCLAIMS ALL WARRANTIES AND
CONDITIONS WITH RESPECT TO THE APPLICATION AND INFORMATION ON THE
APPLICATION, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES AND/OR CONDITIO NS OF MERCHANTABILITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND
NONINFRINGEMENT OF THIRD PARTY RIGHTS. AS EXAMPLES, AND WITHOUT LIMITATION,
MAZDA DISCLAIMS ANY WARRANTY REGARDING THE ACCURACY OF DATA PROVIDED BY
THE APPLICATION, SUCH AS THE ACCURACY OF DIRECTIONS, ESTIMATED TRAVEL TIME,
SPEED LIMITS, ROAD CONDITIONS, NEWS, WEATHER, TRAFFIC, OR OTHER CONTENT
PROVIDED BY APPLE, ITS AFFILIATES, OR THIRD PARTY PROVIDERS; MAZDA DOES NOT
GUARANTEE AGAINST LOSS OF APPLICATION DATA, WHICH MAY BE LOST AT ANY TIME;
MAZDA DOES NOT GUARANTEE THAT THE APPLICATION OR ANY SERVICES PROVIDED
THROUGH THEM WILL BE PROVIDED AT ALL TIMES OR THAT ANY OR ALL SERVICES WILL BE
AVAILABLE AT ANY PARTICULAR TIME OR LOCATION. FOR EXAMPLE, SERVICES MAY BE
SUSPENDED OR INTERRUPTED WITHOUT NOTICE FOR REPAIR, MAINTENANCE, SECURITY
FIXES, UPDATES, ETC., SERVICES MAY BE UNAVAILABLE IN YOUR AREA OR LOCATION, ETC.
IN ADDITION, YOU UNDERSTAND THAT CH ANGES IN THIRD PARTY TECHNOLOGY OR
GOVERNMENT REGULATION MAY RENDER THE SERVICES AND/OR APPLICATIONS
OBSOLETE AND/OR UNUSABLE.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL MAZDA OR ITS AFFILIATES
BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES WHAT SOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES
FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE
ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES,
ARISING OUT OF OR RELATED TO THE APPLICAT ION OR YOUR USE OF OR INABILITY TO USE
THE APPLICATION OR INFORMATION ON THE APPLICATION.
Interior Features
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5-42*Some models.
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How to use Android Auto™ mode*
▼What is Android Auto™?
Android Auto™ is an application which allows the operation of a
n Android™ Smartphone
using the vehicle's audio. Android Auto™ functions such as the phone, messages, music,
and map can be used with the vehicle's audio system.
CAUTION
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF ANDROID AUTO™ (“THE
APPLICATION”) IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY
QUALITY, PERFORMANCE, ACCURACY AND EFFO RT IS WITH YOU TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, AND THAT THE APPLICATION AND INFORMATION ON THE
APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT
WARRANTY OF ANY KIND, AND MAZDA HERE BY DISCLAIMS ALL WARRANTIES AND
CONDITIONS WITH RESPECT TO THE APPLICATION AND INFORMATION ON THE
APPLICATION, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABIL ITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURP OSE, ACCURACY, QUIET ENJOYMENT, AND
NONINFRINGEMENT OF THIRD PARTY RIGHTS. AS EXAMPLES, AND WITHOUT LIMITATION,
MAZDA DISCLAIMS ANY WARRANTY REGARDING THE ACCURACY OF DATA PROVIDED BY
THE APPLICATION, SUCH AS THE ACCURACY OF DIRECTIONS, ESTIMATED TRAVEL TIME,
SPEED LIMITS, ROAD CONDITIONS, NEWS, WEATHER, TRAFFIC, OR OTHER CONTENT
PROVIDED BY GOOGLE, ITS AFFILIATES, OR THIRD PARTY PROVIDERS; MAZDA DOES NOT
GUARANTEE AGAINST LOSS OF APPLICATION DATA, WHICH MAY BE LOST AT ANY TIME;
MAZDA DOES NOT GUARANTEE THAT THE APPLICATION OR ANY SERVICES PROVIDED
THROUGH THEM WILL BE PROVIDED AT ALL TI MES OR THAT ANY OR ALL SERVICES WILL BE
AVAILABLE AT ANY PARTICULAR TIME OR LOCATION. FOR EXAMPLE, SERVICES MAY BE
SUSPENDED OR INTERRUPTED WITHOUT NOTI CE FOR REPAIR, MAINTENANCE, SECURITY
FIXES, UPDATES, ETC., SERVIC ES MAY BE UNAVAILABLE IN YOUR AREA OR LOCATION, ETC.
IN ADDITION, YOU UNDERSTAND THAT CHANGES IN THIRD PARTY TECHNOLOGY OR
GOVERNMENT REGULATION MAY RENDER THE SERVICES AND/OR APPLICATIONS
OBSOLETE AND/OR UNUSABLE.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL MAZDA OR ITS AFFILIATES
BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES
FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE
ANY DATA, BUSINESS INTERRUPTION OR AN Y OTHER COMMERCIAL DAMAGES OR LOSSES,
ARISING OUT OF OR RELATED TO THE APPLICATION OR YOUR USE OF OR INABILITY TO USE
THE APPLICATION OR INFORMATION ON THE APPLICATION.
Interior Features
Audio Set
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Bluetooth® Preparation
▼Device pairing
To use Bluetooth® audio and Hands-Free,
the device equipped with Bluetooth
® has
to be paired to the unit using the following
procedure. A maximum of 7 devices
including Bluetooth
® audio devices and
hands-free mobile phones can be paired.
NOTE
The Bluetooth® system may not operate
for 1 or 2 minutes after the ignition is
switched to ACC or ON. However, this
does not indicate a problem. If the
Bluetooth
® system does not connect
automatically after 1 or 2 minutes have
elapsed, make sure that the Bluetooth
®
setting on the device is normal and
attempt to reconnect the Bluetooth
®
device from the vehicle side.
If Bluetooth®-enabled devices are used
in the following loca tions or conditions,
connection via Bluetooth
® may not be
possible.
The device is in a location hidden
from the center display such as behind
or under a seat, or inside the glove
compartment.
The device contacts or is covered by a
metal object or body.
The device is set to power-saving
mode.
Pairing Procedure
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth® setting on.
5. Select
to display the
message and switch to the device
operation.
6. Using your device, perform a search
for the Bluetooth
® device (Peripheral
device).
7. Select “Mazda” from the device list searched by the device.
8. (Device with Bluetooth
® version 2.0)
Input the displayed 4-digit pairing
code into the device.
(Device with Bluetooth
® version 2.1
or higher)
Make sure the displayed 6-digit code
on the audio is also displayed on the
device, and touch the
.
Connection permission and phonebook
access permission for your mobile
device may be required depending on
the mobile device.
9. If pairing is successful, the functions
of the device connected to Bluetooth
®
are displayed.
10. (Devices compatible with Mazda
E-mail / SMS function)
SMS (Short Message Service)
messages, and E-mail for the device
are downloaded automatically. A
download permission operation for
your device may be required
depending on the device.
NOTE
When Call history and messages are
downloaded automatically, each
automatic download setting must be on.
Refer to Communication Settings on
page 5-74.
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Android Auto™ use-related issues
SymptomCauseSolution method
The Android Auto™ mode does not
launch even though the An‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart‐
phone. The Android Auto™ application has
not been downloaded to your An‐
droid™ Smartphone.
To use Android Auto™ with your
vehicle, the Android Auto™ appli‐
cation is required on your An‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google store™.
You used the wrong USB port. Use the USB port displaying the
mark to start the Android Auto™
mode.
The error message, “Mobile device
error” is displayed after connecting
my Android™ Smartphone to the
USB port. There is mis-communication be‐
tween the vehicle's audio system
and your Android™ Smartphone.
Disconnect the connector cord from
the USB port once and then recon‐
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®. Disconnect the other device's Blue‐
tooth
® connection, disconnect the
connector cord of the Android™
Smartphone from the USB terminal
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode. Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the application's supplier.
Voice recognition is poor or in‐
correct.
Voice recognition responds slow‐
ly or it does not work. ―
If you are having difficulty using
the voice recognitio
n, visit the An‐
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
® audio
and Android Auto™. ―Check the volume of the audio on
the device connected via Blue‐
tooth®. The volume on some devi‐
ces connected via Bluetooth® can
be adjusted.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
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Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―Make sure that the Bluetooth
® de‐
vice is compatible with the Blue‐
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. If pairin g is still not possi‐
ble after this, contact an Authorized
Mazda Dealer or Mazda Bluetooth
®
Hands-Free Customer Service.
Pairing cannot be performed again The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure:
1. Delete the applicable Blue‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func‐
tion and the Find Mode/Visible set‐
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.Perform pairing using the following
procedure:
1. Delete the applicable Blue‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existe nce of a device external to the Bluetooth® unit.
NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
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