Tran MAZDA MODEL CX-5 2021 Repair Manual

Do not put DEF into a
different container.
There may be foreign matter in the
container. If DEF containing foreign
matter is used, it could cause a problem
with the SCR system. In addition,
changing containers is dangerous
because it increases the risk of accidental
ingestion.
NOTE
DEF is a colorless, transparent,
odorless, and nonpoisonous solution
(urea: 32.5 %, aqueous solution
(AUS32)).
Store DEF in a cool, dark place.
DEF freezes at –11 °C (12 °F), however,
when the temperature increases, the
DEF returns to its original condition.
When opening the container, there may
be a smell of ammonia. Open the
container in a well-ventilated area.
If DEF gets on your hands, wash them
with running water immediately.
▼ Diesel Exhaust Fluid (DEF)
Replenishment
CAUTION

Use a Mazda genuine product or a
product conforming to ISO22241-1 for
DEF. If incompatible DEF is used, the
Selective Catalytic Reduction (SCR)
system may not operate normally. For
the recommended DEF, consult the
nearest Authorized Mazda Dealer.
 Do not dilute DEF with water. If diluted
DEF is used, it could cause a problem
with the SCR system or damage it.
Do not add any
fluid other than DEF to
the urea tank. If any fluid other than DEF
is added, it could cause a problem with
the SCR system or damage it. Do not
switch the ignition ON, and contact an
Authorized Mazda Dealer.
 When adding DEF, use a bottle with an
anti-spill nozzle. If a bottle without an
anti-spill nozzle or a commercial
dispenser at a gasoline station is used, it
could cause leakage or the DEF to spray
out.
 Do not overfill the DEF. If the DEF is
overfilled, it may freeze during cold
temperatures (–11°C (12 °F) or less).
When urea freezes, it expands and could
cause tank breakage. Always use a bottle
with an auto-stop function and stop
adding fluid when the auto-stop
function operates.
NOTE
When adding DEF during low
temperatures (

Key Battery Replacement
If the buttons on the transmitter are
inoperable and the operation indicator
light does not flash, the battery may be
dead.
Replace with a new battery before the
transmitter becomes unusable.
CAUTION
Make sure the battery is installed
correctly. Battery leakage could occur if it
is not installed correctly.
 When replacing the battery, be careful
not to touch any of the internal circuitry
and electrical terminals, bend the
electrical terminals, or get dirt in the
transmitter as the transmitter could be
damaged.
 There is the danger of explosion if the
battery is not correctly replaced.
 Dispose of used batteries according to
the following instructions.
 Insulate the plus and minus terminals
of the battery using cellophane or
equivalent tape.
 Never disassemble.
 Never throw the battery into
fire or
water.
 Never deform or crush.
 Replace only with the same type battery
(CR2032 or equivalent).
The following condition s indicate that the
battery power is low:
The KEY indicator light (green) flashes
in the instrument cluster for about 30
seconds after the engine is switched
OFF (for vehicles with a type A/type B
instrument cluster (page 4-13, 4-31),
messages are displayed in the instrument
cluster).
The system does not operate and the
operation indicator light on the
transmitter does not flash when the
buttons are pressed.
The system's operational range is
reduced.
Replacing the battery at an Authorized
Mazda Dealer, is recommended to prevent
damage to the key. If replacing the battery
by yourself, follow the instruction.
Replacing the key battery
1. Remove the lower cover while pressing the knob in the direction of
the arrow.
2. Press in the tab to unlock the upper
cover.
Maintenance and Care
Owner Maintenance
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3. Insert a tape-wrapped flatheadscrewdriver into the gap and slide it in
the direction of the arrow.
4. Twist the flathead screwdriver in thedirection of the arrow and remove the
upper cover.
5. Remove the cap using the
tape-wrapped flath ead screwdriver.
6. Remove the battery using
tape-wrapped flath ead screwdriver.
7. Insert a new battery into the transmitter
so that the positive pole is facing up.
8. Install the cap.
9. Install the upper cover.
10. Insert the tabs of the lower cover into
the slots of the transmitter and install
the lower cover.
Maintenance and Care
Owner Maintenance
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DESCRIPTIONFUSE
RATING PROTECTED COMPONENT
13 AUDIO
DCDC REG 30 A Audio system
14 FAN GE 30 A
Cooling fan
*
15 ENG.MAIN 40 A Engine control system
16 ABS/DSC M 50 A ABS, Dynamic stability control system
17 FAN DE 40 A
Cooling fan
*
18 WIPER 20 A Front window wiper and washer
19 HEATER 40 A Air conditioner
20 ADD FAN GE 30 A Cooling fan
*
21 ENGINE.IG1 7.5 A Engine control system
22 C/U IG115 A For protection of various circuits
23 AUDIO2 7.5 A Audio system
24 METER2 7.5 A ―
25 ENGINE3 15 A Engine control system
26 ENGINE2 15 A Engine control system
27 ENGINE1 15 A Engine control system
*
28AT 15 A Transaxle contro l system, Ignition switch
29 H/CLEAN 20 A ―
30 A/C 7.5 A Air conditioner
31 AT PUMP 15 A ―
32 HORN 15 A Horn
33 R.WIPER 15 A Rear window wiper
34 H/L HI 20 A Headlight high beam
35 ST.HEATER 15 A Heated steering wheel
*
36FOG 15 A
Fog lights*
37 ENG.+B 7.5 A Engine control system
38 H/L LOW L 15 A Headlight low beam (LH)
39 ENGINE4 15 A Engine control system
*
40 INTERIOR1 15 A For protection of various circuits
41 METER110 A Instrument cluster
42 SRS1 7.5 A Air bag
43 AUDIO1 15 A Audio system
44 BOSE 25 A
Bose Sound System-equipped model
*
45 ABS/DSC S 30 A ABS, Dynamic stability control system
46 FUEL PUMP 15 A Fuel system
*
Maintenance and Care
Owner Maintenance
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Starting a Flooded Engine(SKYACTIV-G 2.5 andSKYACTIV-G 2.5T)
If the engine fails to start, it may be
flooded (excessive fuel in the engine).

Follow this procedure:

1. If the engine does not start within 5
seconds on the first try, wait 10
seconds and try again.
2. Make sure the parking brake is on.
3. Depress the accelerator all the way and hold it there.
4. Depress the brake pedal, then press the push button start. If the engine starts,
release the accelerator immediately
because the engine will suddenly rev
up.
5. If the engine fails to start, crank it without depressing the accelerator.

If the engine still does not start using the
previous procedure, have your vehicle
inspected by an Authorized Mazda Dealer.
Push-Starting
Do not push-start your Mazda.
WA R N I N G
Never tow a vehicle to start it:
Towing a vehicle to start it is dangerous.
The vehicle being towed could surge
forward when its engine starts, causing the
2 vehicles to collide. The occupants could
be injured.
NOTE
You cannot start a vehicle with an
automatic transaxle by pushing it.
If Trouble Arises
Emergency Starting
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Towing Description
We recommend that towing be done only
by an Authorized Mazda Dealer or a
commercial tow-truck service.

Proper lifting and towing are necessary to
prevent damage to the vehicle. Particularly
when towing an AWD vehicle, where all
the wheels are connected to the drive train,
proper transporting of the vehicle is
absolutely essential to avoid damaging the
drive system. Government and local laws
must be followed.
Wheel dollies

A towed FWD vehicle should have its
drive wheels (front wheels) off the ground.
If excessive damage or other conditions
prevent this, use wheel dollies.

When towing a FWD vehicle with the rear
wheels on the ground, release the parking
brake.
Refer to Electric Parking Brake (EPB) on
page 4-98.

A towed AWD vehicle must have all its
wheels off the ground.
WA R N I N G
Always tow an AWD vehicle with all four
wheels off the ground:
Towing an AWD vehicle with either the
front or rear wheels on the ground is
dangerous as the drive train could be
damaged, or the vehicle could trail away
from the tow truck and cause an accident.
If the drive train has been damaged,
transport the vehicle on a flatbed truck.
CAUTION
 Do not tow the vehicle pointed backward
with driving wheels on the ground. This
may cause internal damage to the
transaxle.
If Trouble Arises
Emergency Towing
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Do not tow with sling-type equipment.
This could damage your vehicle. Use
wheel-lift or
flatbed equipment.

If the parking brake cannot be released
when towing the vehicle, transport the
vehicle with all front and rear wheels
raised
off the ground as shown in the
figure. If the vehicle is towed without
raising the wheels off the ground, the
brake system could be damaged.
Wheel dollies
Tiedown Hooks*
CAUTION
Do not use the front and rear tiedown
eyelets for towing the vehicle.
They have been designed only for securing
the vehicle to a transport vessel during
shipping.
Using the eyelets for any other purpose
could result in the vehicle being damaged.
▼ Tiedown Hooks
1. Remove the tiedown eyelet and the lug
wrench from the luggage compartment
(page 7-3).
2. Wrap a flathead screwdriver or similar tool with a soft cloth to prevent
damage to a painted bumper, and open
the cap located on the front or rear
bumper.
Front
If Trouble Arises
Emergency Towing
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SignalWarning
Selective Catalytic
Reduction (SCR)
Warning Light
*
If the light turns on
The amount of Diesel Exhaust Fluid (DEF) is low or too much was added. Check the mes ‐
sage indicated on the display and c onsult an Authorized Mazda Dealer.
NOTE
If the vehicle continues to be driven while the SCR warning light is turned on, the vehi ‐
cle's speed may be restricted.
If the light is flashing
There is a problem with the SCR system or the remaining amount of DEF is extremely
low. Check the message indicated on the display and have the vehicle inspected by an Au ‐
thorized Mazda Dealer.
CAUTION
If the vehicle continues to be driven while th e SCR warning light is flashing, the vehicle may
stop running. If the SCR warnin g light flashes, have the vehicle inspected immediately at an
Authorized Mazda Dealer.
Automatic Trans‐
axle Warning Indi ‐
cation/Warning
Light
*
The indication/light illuminates wh en the transaxle has a problem.
CAUTION
If the automatic transaxle warning indication/ light illuminates, the transaxle has an electri‐
cal problem. Continuing to drive your Mazda in this condition could cause damage to your
transaxle. Consult an Authorized Mazda Dealer as soon as possible.
AWD Warning Indi ‐
cation*
“4WD System Malfunction” is displayed
The indication is displayed under the follow ing conditions. The system may have a mal‐
function. Have the vehicle checked at an Authorized Mazda Dealer.
When there is a malfunction in the AWD system.When there is a large difference between th e tire size of the front and rear wheels.
“4WD System High Load” is displayed
The indication is displayed under the followin g conditions. Park the vehicle in a safe place
and check that the warning indi cation light turns off, and then drive the vehicle. Contact
an Authorized Mazda Deal er if the indication is continuously displayed.
When the differential oil temperature is excessively high.When there is a large difference between the front and rear wheel rotation, such as
when trying to remove the vehicle from mud.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tool
s to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfactio n cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the ow
ner of the dealership or its General Manager.
▼STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact
the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refe r to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem a nd/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Province/TerritoryCAMVAP Number
Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional Offices
REGIONAL OFFICES
COVERING AREAS
MAZDA CANADA INC. WESTERN REGION5011 275 STREET
LANGLEY, BRITISH COLUMBIA V4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA,
MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC. CENTRAL REGION55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD ISLAND, NEWFOUNDLAND
MAZDA CANADA INC. QUEBEC REGION
6111 ROUTE TRANSCANADIENNE POINTE CLAIRE, QUEBEC H9R 5A5
(514) 694-6390 QUEBEC
Customer Information and Reporting Safety Defects
Customer Assistance
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