Program MAZDA MODEL CX-50 2023 User Guide

Garage doorstatus Indicator light
Closing Amber flashes
Opening
Amber flashes
ClosedGreen turns on
Opened Green turns on
NOTE
The programming will not be erased
even if the battery is disconnected.
When Driving
Switches and Controls
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All of our premium programming, including Howard Stern, every NFL, MLB®, and
NBA game, NHL® games, every NASCAR® race, 24/7 talk channels dedicated to
the biggest leagues, and much more.
All SiriusXM services require a subscription, sold separately or as a package by
SiriusXM Radio Inc. (or, in Canada, Si riusXM Canada Inc.), after any trial
subscription which may be included with your vehicle purchase or lease. To
subscribe after your trial subscription, call 1-877-447-0011 (U.S.A.) or
1-877-438-9677 (Canada).
CAUTION
It is prohibited to copy, decompile, disassemble, reverse engineer, hack,
manipulate, or otherwise make available any technology or software incorporated in
receivers compatible with the SiriusXM sa tellite radio service or that support the
SiriusXM website, the online service or any of its content. Furthermore, the AMBE
®
voice compression software included in th is product is protected by intellectual
property rights including patent rights, c opyrights, and trade secrets of Digital Voice
Systems, Inc. The SiriusXM Service may include traffic, weather and other content
and emergency alert information and data. Such information and data is not for
“safety for life”, but is merely supplemental and advisory in nature and, therefore,
cannot be relied upon as safety critical. Neither SiriusXM nor Mazda is responsible
for any errors in accuracies in the SiriusXM data services or its use in applications.
The SiriusXM content is subjec t to change without notice.
NOTE
SiriusXM Satellite Radio Service is available in the 48 contiguous United States and
the District of Columbia. The service is not available in Alaska, Hawaii or Puerto
Rico.
HD Radio™
What is HD Radio™ Technology and how does it work?
HD Radio™ Technology is the digital evolution of analog AM/FM radio.
Your radio product has a special receiver which allows it to receive digital broadcasts
(where available) in addition to the analog broadcasts it already receives.
Digital broadcasts have better sound quality than analog broadcasts as digital
broadcasts provide free, crystal clear audio.
For more information, and a guide to available radio stations and programming ,
please visit www.hdradio.com.
Benefits of HD Radio™ Technology
(Information)
The song title, artist name, album name will appear on the screen when available by
the radio station.
Interior Features
Mazda Connect
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(Multicast)
On the FM radio frequency most digital stations have “multiple” or supplemental
programs on each FM station.
HD Radio Technology manufactured under license from iBiquity Digital Corporation.
U.S. and Foreign Patents.
For patents see http://dts.com/patents.
Apple CarPlay™
CAUTION
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF APPLE CARPLAY™
(“THE APPLICATION”) IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO
SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH
YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND THAT
THE APPLICATION AND INFORMATION ON THE APPLICATION IS PROVIDED “AS
IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY
KIND, AND MAZDA HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS
WITH RESPECT TO THE APPLICATION AND INFORMATION ON THE
APPLICATION, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS.
AS EXAMPLES, AND WITHOUT LIMITATION, MAZDA DISCLAIMS ANY
WARRANTY REGARDING THE ACCURACY OF DATA PROVIDED BY THE
APPLICATION, SUCH AS THE ACCURACY OF DIRECTIONS, ESTIMATED TRAVEL
TIME, SPEED LIMITS, ROAD CONDITIONS, NEWS, WEATHER, TRAFFIC, OR
OTHER CONTENT PROVIDED BY APPLE, ITS AFFILIATES, OR THIRD PARTY
PROVIDERS; MAZDA DOES NOT GUARANTEE AGAINST LOSS OF APPLICATION
DATA, WHICH MAY BE LOST AT ANY TIME; MAZDA DOES NOT GUARANTEE
THAT THE APPLICATION OR ANY SERVICES PROVIDED THROUGH THEM WILL
BE PROVIDED AT ALL TIMES OR THAT ANY OR ALL SERVICES WILL BE AVAILABLE
AT ANY PARTICULAR TIME OR LOCATION. FOR EXAMPLE, SERVICES MAY BE
SUSPENDED OR INTERRUPTED WITHOUT NOTICE FOR REPAIR, MAINTENANCE,
SECURITY FIXES, UPDATES, ETC., SERVICES MAY BE UNAVAILABLE IN YOUR AREA
OR LOCATION, ETC.
Interior Features
Mazda Connect
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▼Security Indicator Light
If the security indicator light flashes
continuously while you are driving, do
not shut
off the engine. Go to an
Authorized Mazda Dealer and have it
checked. If the engine is shut off while
the indicator light is flashing, you will
not be able to restart it.
Make sure the key is within the
operat ional range for signal
transmission. Switch the ignition off,
and then restart the engine. If the
engine does not start after 3 or more
tries, contact an Authorized Mazda
Dealer.
NOTE
Because the electronic codes are reset
when the immobilizer system is
repaired, the keys are needed. Make
sure to bring all the keys to an
Authorized Mazda Dealer so that they
can be programmed.
▼ High Beam Control System (HBC)
Warning Indication/Warning Light
(Amber)
*
The light remains turned on if there is a
problem with the system. Have your
vehicle inspected at an Authorized
Mazda Dealer.
▼i-ACTIVSENSE Warning
Indication/Warning Light*
The indication displays if the system
has a malfunction.
Check the reason for the indication
displaying on the center display or
multi-information display.
Refer to If a Warning Light Turns On or
Flashes on page 7-20.
▼Exterior Light Warning Indication/
Warning Light
This light illuminates if there is a
malfunction in the exterior lights
(except license plate lights). Have your
vehicle inspected by an Authorized
Mazda Dealer.
CAUTION
Do not drive the vehicle while an
exterior light has a malfunction. Poor
visibility, and not being able to signal
braking and turns may cause an
accident. In addition, if the vehicle is
driven with the lights not turned on, it
may conflict with laws and regulations
due to poor maintenance.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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3. Vehicle Identification Number (17digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda
Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on
some issues may not be possible. As a
final step to ensure that your concerns
are being fairly considered, Mazda
North American Operations has
agreed to participate in a dispute
settlement program administered by
the Better Business Bureau (BBB)
system, at no cost to you the
consumer.

BBB AUTO LINE works with consumers
and the manufacturer in an attempt to
reach a mutually acceptable resolution
of any warranty related concerns. If the
BBB is not able to facilitate a
settlement they will provide an
informal hearing before an arbitrator.

You are required to resort to BBB
AUTO LINE before exercising rights or
seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15
U.S.C. § 2301 et seq. To the extent
permitted by the applicable state
“Lemon Law”, you are also required to
resort to BBB AUTO LINE before
exercising any rights or seeking
remedies under the “Lemon Law”. If
you choose to seek remedies that are
not created by the Magnuson-Moss
Warranty Act or the applicable state
“Lemon Law”, you are not required to
first use BBB AUTO LINE.

The whole process normally takes 40
days or less. The arbitration decision is
not binding on you or Mazda unless
you accept the decision. For more
information about BBB AUTO LINE,
including current eligibility standards,
please call 1-800-955-5100 or visit
the BBB website at www.bbb.org/
autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every
customer directly, but if there is ever a
question about our decision, Mazda
believes in providing a fast, fair and
free method such as the BBB AUTO
LINE to ensure Mazda delivers on our
commitment to do the right thing for
our customers!
▼California Customers
1. Mazda North American Operations
participates in a mediation/
arbitration program administered
by BBB AUTO LINE, a Division of
BBB National Programs, Inc. [1676
International Drive, Suite 550
McLean, Virginia 22102] through
local Better Business Bureaus. BBB
AUTO LINE and Mazda have been
certified by the Arbitration
Certification Program of the
California Department of
Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we
encourage you to bring it to our
attention. If we are unable to
resolve it, you may file a claim with
BBB AUTO LINE. Claims must be
filed with BBB AUTO LINE within six
Customer Information and Reporting Safety Defects
Customer Assistance
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(6) months after the expiration of
the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no
charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to
provide your name and address,
the brand name and vehicle
identification number (VIN) of your
vehicle, and a statement of the
nature of your problem or
complaint. You will also be asked to
provide: the approximate date of
your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at
the time any problem(s) were first
brought to the attention of Mazda
or one of our dealers, and a
statement of the relief you are
seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims
within the program's jurisdiction
may be presented to an arbitrator
at an informal hearing. The
arbitrator's decision should
ordinarily be issued within 40 days
from the time your complaint is
filed; there may be a delay of 7
days if you did not first contact
Mazda about your problem, or a
delay of up to 30 days if the
arbitrator requests an inspection/
report by an impartial technical
expert or further investigation and
report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section
1793.22. You are also required touse BBB AUTO LINE before
exercising rights or seeking
remedies created by Title I of the
Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civi l Code Section
1793.22 or Title I of the
Magnuson-Moss Warranty Act,
resort to BBB AUTO LINE is not
required by those statutes.
7. California Civi l Code Section
1793.2 (d) requires that, if Mazda
or its representative is unable to
repair a new motor vehicle to
conform to the vehicle's applicable
express warranty after a reasonable
number of attempts, Mazda may be
required to replace or repurchase
the vehicle. California Civil Code
Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its
applicable express warranties if,
within 18 months from delivery to
the buyer or 18,000 miles on the
vehicle's odometer, whichever
occurs first, one or more of the
following occurs:
The same nonconformity [a
failure to conform to the written
warranty that substantially impairs
the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven AND the nonconformity
has been subject to repair two or
more times by Mazda or its
agents AND the buyer or lessee
has directly notified Mazda of the
need for the repair of the
nonconformity; OR
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The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents
AND the buyer has notified
Mazda of the need for the repair
of the nonconformity; OR
The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.
11.If you accept the arbitrator's decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively
resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
8-8).
▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle
Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
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concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.
▼Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a specific item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services offered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan
Office at:

Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be
reached locally:
Province/Territory CAMVAP Number
British Columbia & Yu- kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685 Manitoba 1 (800) 207-0685Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
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Customer Assistance
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