MAZDA MODEL CX-9 2010 Owners Manual (in English)

Black plate (521,1)
qWater Marks
Occurrence
Rain, fog, dew, and even tap water can
contain harmful minerals such as salt and
lime. If moisture containing these
minerals settles on the vehicle and
evaporates, the minerals will concentrate
and harden to form white rings. The rings
can damage your vehicle's finish.
Prevention
It is necessary to wash and wax your
vehicle to preserve its finish according to
the instructions in this section. These
steps should be taken immediately after
you find water marks on your vehicle's
finish.
qPaint Chipping
Occurrence
Paint chipping occurs when gravel thrown
in the air by another vehicle's tires hits
your vehicle.
How to avoid paint chipping
Keeping a safe distance between you and
the vehicle ahead reduces the chances of
having your paint chipped by flying
gravel.NOTE
lThe paint chipping zone varies with the
speed of the vehicle. For example, when
traveling at 90 km/h (56 mph), the paint
chipping zone is 50 m (164 ft).
lIn low temperatures a vehicle's finish
hardens. This increases the chance of paint
chipping.
lChipped paint can lead to rust forming on
your Mazda. Before this happens, repair the
damage by using Mazda touch-up paint
according to the instructions in this section.
Failure to repair the affected area could
lead to serious rusting and expensive
repairs.
Maintenance and Care
Appearance Care
8-55
CX-9_8AU2-EA-09G_Edition5 Page521
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (522,1)
Exterior Care
Followalllabel and container directions
when using a chemical cleaner or polish.
Read all warnings and cautions.
qMaintaining the Finish
Washing
To help protect the finish from rust and
deterioration, wash your Mazda
thoroughly and frequently, at least once a
month, with lukewarm or cold water.
If the vehicle is washed improperly, the
paint surface could be scratched. Here are
some examples of how scratching could
occur.
Scratches occur on the paint surface
when:
lThe vehicle is washed without first
rinsing off dirt and other foreign
matter.
lThe vehicle is washed with a rough,
dry, or dirty cloth.
lThe vehicle is washed at a car wash
that uses brushes that are dirty or too
stiff.
lCleansers or wax containing abrasives
are used.
NOTE
lMazda is not responsible for scratches
caused by automatic car washes or
improper washing.
lScratches are more noticeable on vehicles
with darker paint finishes.
To minimize scratches on the vehicle's
paint finish:
lRinse off any dirt or other foreign
matter using lukewarm or cold water
before washing.
lUse plenty of lukewarm or cold water
and a soft cloth when washing the
vehicle. Do not use a nylon cloth.
lRub gently when washing or drying the
vehicle.
lTake your vehicle only to a car wash
that keeps its brushes well maintained.
lDo not use abrasive cleansers or wax
that contain abrasives.
CAUTION
ØDo not use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or
caustic agents on chrome-plated
or anodized aluminum parts. This
may damage the protective
coating; also, cleaners and
detergents may discolor or
deteriorate the paint.
ØTo prevent damaging the antenna,
remove it before entering a car
wash facility or passing beneath a
low overhead clearance.
Pay special attention to removing salt,
dirt, mud, and other foreign material from
the underside of the fenders, and make
sure the drain holes in the lower edges of
the doors and rocker panels are clean.
Insects, tar, tree sap, bird droppings,
industrial fallout, and similar deposits can
damage the finish if not removed
immediately. When prompt washing with
plain water is ineffective, use a mild soap
made for use on vehicles.
Thoroughly rinse off all soap with
lukewarm or cold water. Do not allow
soap to dry on the finish.
8-56
Maintenance and Care
Appearance Care
CX-9_8AU2-EA-09G_Edition5 Page522
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (523,1)
After washing the vehicle, dry it with a
clean chamois to prevent water spots from
forming.
WARNING
Dry wet brakes by driving very slowly
and applying the brakes lightly until
brake performance is normal:
Driving with wet brakes is
dangerous. Increased stopping
distance or the vehicle pulling to one
side when braking could result in a
serious accident. Light braking will
indicate whether the brakes have
been affected.
When using a high water pressure car
wash
High water temperature and high water
pressure car washers are available
depending on the type of car wash
machine. If the car washer nozzle is put
too close to the vehicle, the force of the
spray could damage or deform the
molding, affect the sealability of parts,
and allow water to penetrate the interior.
Keep a sufficient space (30 cm or more)
between the nozzle and the vehicle. In
addition, do not spend too much time
spraying the same area of the vehicle, and
be very careful when spraying between
gaps in doors and around windows.
Waxing
Your vehicle needs to be waxed when
water no longer beads on the finish.
Always wash and dry the vehicle before
waxing it. In addition to the vehicle body,
wax the metal trim to maintain its luster.
1. Use wax which contains no abrasives.
Waxes containing abrasive will remove
paint and could damage bright metal
parts.2. Use a good grade of natural wax for
metallic, mica, and solid colors.
3. When waxing, coat evenly with the
sponge supplied or a soft cloth.
4. Wipe off the wax with a soft cloth.
NOTE
A spot remover to remove oil, tar, and similar
materials will usually also take off the wax.
Rewax these areas even if the rest of the
vehicle does not need it.
qRepairing Damage to the Finish
Deep scratches or chips on the finish
should be repaired promptly. Exposed
metal quickly rusts and can lead to major
repairs.
CAUTION
If your Mazda is damaged and needs
metal parts repaired or replaced,
make sure the body shop applies
anti-corrosion materials to all parts,
both repaired and new. This will
prevent them from rusting.
qPaint Damage Touch-up
Repair damage to the finish caused by
stone chipping, damage during parking
etc., by using Mazda touch-up paint
before rust begins to form. First, remove
the dirt and grease with a clean soft cloth.
If rust has already begun to form:
1. Remove rust completely with
sandpaper.
2. Wipe with a clean soft cloth.
3. Apply rust preventive primer to the
area.
Maintenance and Care
Appearance Care
8-57
CX-9_8AU2-EA-09G_Edition5 Page523
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (524,1)
4. After drying it completely, apply a
suitable top coat material to the area.
Of course there will be no problem if you
assign the work to an Authorized Mazda
Dealer.
qCavity Protection
Cavities are treated for protection at the
factory, but additional protective treatment
after the vehicle has been put into use will
extend the life of the body.
We recommend that you consult an
Authorized Mazda Dealer concerning this
additional precaution.
qBright-Metal Maintenance
lUse tar remover to remove road tar and
insects. Never do this with a knife or
similar tool.
lTo prevent corrosion on bright-metal
surfaces, apply wax or chrome
preservative and rub it to a high luster.
lDuring cold weather or in coastal areas,
cover bright-metal parts with a coating
of wax or preservative heavier than
usual. It would also help to coat them
with noncorrosive petroleum jelly or
some other protective compound.
CAUTION
Don't use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or anodized
aluminum parts. This may result in
damage to the protective coating and
cause discoloration or paint
deterioration.
qUnderbody Maintenance
Road chemicals and salt used for ice and
snow removal and solvents used for dust
control may collect on the underbody. If
not removed, they will speed up rusting
and deterioration of such underbody parts
as fuel lines, frame, floor pan, and exhaust
system, even though these parts may be
coated with anti-corrosive material.
Thoroughly flush the underbody and
wheel housings with lukewarm or cold
water at the end of each winter. Try also
to do this every month.
Pay special attention to these areas
because they easily hide mud and dirt.It
will do more harm than good to wet
down the road grime without removing
it.
The lower edges of doors, rocker panels,
and frame members have drain holes that
should not be clogged. Water trapped
there will cause rusting.
WARNING
Dry wet brakes by driving very slowly
and applying the brakes lightly until
brake performance is normal:
Driving with wet brakes is
dangerous. Increased stopping
distance or the vehicle pulling to one
side when braking could result in a
serious accident. Light braking will
indicate whether the brakes have
been affected.
8-58
Maintenance and Care
Appearance Care
CX-9_8AU2-EA-09G_Edition5 Page524
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (525,1)
qUndercoating
This special coating is applied to the
critical parts of the underside to protect
vehicles from damage caused by
chemicals or stones. This coating is liable
to be damaged with time. Check this
coating periodically.
An Authorized Mazda Dealer are well
informed on how repairs should be made.
Consult an Authorized Mazda Dealer.
qAluminum Wheel Maintenance
A protective coating is provided over the
aluminum wheels. Special care is needed
to protect this coating.
NOTE
lDo not use a wire brush or any abrasive
cleaner, polishing compound, or solvent on
aluminum wheels. They may damage the
coating.
lOnly use a mild soap or neutral detergent
and always use a sponge or soft cloth to
clean the wheels.
Rinse thoroughly with lukewarm or cold
water. Also, be sure to clean the wheels
after driving on dusty or salted roads. This
helps prevent corrosion.
lAvoid washing your vehicle in an automatic
car wash that uses high-speed or hard
brushes.
lIf your aluminum wheels lose luster, wax
the wheels.
(With Tire Pressure Monitoring System)
Check special requirements for Tire Pressure
Monitoring System.
Refer to Tires and Wheels on page 5-32.
qPlastic Part Maintenance
When cleaning the plastic lenses of the
lights, do not use gasoline, kerosene,
rectified spirit, paint, thinner, highly
acidic detergents, or strongly alkaline
detergents. Otherwise, these chemical
agents can discolor or damage the
surfaces resulting in a significant loss in
functionality. If plastic parts become
inadvertently exposed to any of these
chemical agents, flush with water
immediately.
Maintenance and Care
Appearance Care
8-59
CX-9_8AU2-EA-09G_Edition5 Page525
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (526,1)
Interior Care
qDashboard Precautions
Prevent caustic solutions such as perfume
and cosmetic oils from contacting the
dashboard. They'll damage and discolor it.
If these solutions get on the dashboard,
wipe them off immediately.
CAUTION
Do not use glazing agents.
Glazing agents contain ingredients
which may cause discoloration,
wrinkling, cracks and peeling.
qCleaning the Upholstery and
Interior Trim
Vinyl
Remove dust and loose dirt from vinyl
with a whisk broom or vacuum cleaner.
Clean vinyl with a leather-and-vinyl
cleaner.
Leatherí
Real leather is not uniform and may have
scars, scratches, and wrinkles. Clean it
with a leather cleaner or mild soap.
Wipe it with adampsoft cloth; then dry
and buff it with adrysoft cloth.
Fabric
Remove dust and loose dirt from fabric
with a whisk broom or vacuum cleaner.
Clean it with a mild soap solution good
for upholstery and carpets. Remove fresh
spots immediately with a fabric spot
cleaner.To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.
CAUTION
Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.
Piano black panelí
The following parts are fitted with panels
that have been treated with a special
coating that resists scratching.
lCenter panellSteering wheel (partial)lShift lever panellDoor trim panel
When the panel needs to be cleaned, use a
soft cloth to wipe off dirt from the surface.
NOTE
Scratches or nicks on the panels resulting from
the use of a hard brush or cloth may not be
repairable.
qCleaning the Lap/Shoulder Belt
Webbing
Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don't bleach
or dye the webbing; this may weaken it.
After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.
8-60
Maintenance and Care
íSome models.
Appearance Care
CX-9_8AU2-EA-09G_Edition5 Page526
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (527,1)
WARNING
Have an Authorized Mazda Dealer
replace damaged seat belts
immediately:
Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection.
qCleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy film, clean them
with glass cleaner. Follow the directions
on the container.
CAUTION
ØDo not scrape or scratch the inside
of the window grass. It could
damage the thermal filaments
and the antenna lines.
ØWhen washing the inside of the
window grass, use a soft cloth
dampened in lukewarm water,
gently wiping the thermal
filaments and the antenna lines.
Use of glass cleaning products
could damage the thermal
filaments and the antenna lines.
Maintenance and Care
Appearance Care
8-61
CX-9_8AU2-EA-09G_Edition5 Page527
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (528,1)
8-62
CX-9_8AU2-EA-09G_Edition5 Page528
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (529,1)
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2
Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-7
Customer Assistance (Puerto Rico) ... 9-10
Customer Assistance (Mexico) ......... 9-11
Mazda Importer/Distributors ............... 9-13
Importer/Distributor .......................... 9-13
Distributor in Each Area ................... 9-13
Warranty ................................................ 9-15
Warranties for Your Mazda ............... 9-15
Outside the United States and
Canada .............................................. 9-16
Outside the United States .................. 9-17
Outside Canada ................................. 9-18
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-19
Add-On Non-Genuine Parts and
Accessories ....................................... 9-20
Cell Phones ............................................. 9-21
Cell Phones Warning ......................... 9-21
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-22
Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-22
Tire Information (except Canada) ....... 9-24
Tire Labeling ..................................... 9-24
Location of the Tire Label
(Placard) ............................................ 9-30
Tire Maintenance .............................. 9-33
Vehicle Loading ................................ 9-36
Steps for Determining the Correct Load
Limit: ................................................ 9-43Reporting Safety Defects ....................... 9-44
Reporting Safety Defects (U.S.A.) .... 9-44
Reporting Safety Defects (Canada) ... 9-45
Service Publications .............................. 9-46
Service Publications .......................... 9-46
9-1
CX-9_8AU2-EA-09G_Edition5 Page529
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G

Black plate (530,1)
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary restraint
system modified to accommodate a person with certain medical conditions in accordance with a
certified physician, contact an Authorized Mazda Dealer.
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on“Contact Us”located on the“Inside Mazda”tab, or at the bottom of the
page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
9-2
Customer Information and Reporting Safety Defects
Customer Assistance
CX-9_8AU2-EA-09G_Edition5 Page530
Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G