MAZDA MODEL CX-9 2017 Owners Manual (in English)

7–47
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.
Key Removed from Vehicle
Warning Beep
Vehicles with advanced keyless function
If the key is taken out of the vehicle while
the ignition is not switched OFF and
all the doors are closed, the beep which
sounds outside of the vehicle will be heard
6 times, the beep which sounds inside
the vehicle will be heard 6 times, and the
KEY warning light (red) in the instrument
cluster fl ashes continuously to notify
the driver that the ignition has not been
switched OFF.
Vehicles without advanced keyless
function
If the key is taken out of the vehicle while
the ignition is not switched OFF and all
the doors are closed, a beep will be heard
in the cabin 6 times and the KEY warning
light (red) in the instrument cluster turns
on continuously to notify the driver that
the ignition has not been switched OFF.
NOTE
Because the key utilizes low-intensity
radio waves, the Key Removed From
Vehicle Warning may activate if the key is
carried together with a metal object or it
is placed in a poor signal reception area.

Request Switch Inoperable
Warning Beep (With the advanced
keyless function)
If the request switch is pressed with the
door open or ajar, or the ignition is not
switched OFF with a key being carried,
a beep will be heard outside for about 2
seconds to notify the driver that the door
or liftgate cannot be locked.
Key Left-in-luggage Compartment
Warning Beep (With the advanced
keyless function)
If the key is left in the luggage
compartment with all the doors locked and
the liftgate closed, a beep will be heard
outside for about 10 seconds to notify
the driver that the key is in the luggage
compartment. In this case, take out the
key by pressing the electric liftgate opener
and opening the liftgate. The key taken
out of the luggage compartment may
not operate because its functions have
been temporarily stopped. To restore the
key's functions, perform the applicable
procedure (page 3-8 ).
Key Left-in-vehicle Warning Beep
(With the advanced keyless
function)
If all the doors and luggage compartment
are locked using another key while the key
is left in the cabin, the beep which sounds
outside of the vehicle will be heard for
about 10 seconds to notify the driver that
the key is in the cabin. In this case, take
out the key by opening the door. A key
taken out of the vehicle using this method
may not operate because its functions have
been temporarily stopped. To restore the
key's functions, perform the applicable
procedure (page 3-8 ).
Tire Infl ation Pressure Warning
Beep *
The warning beep sound will be heard
for about 3 seconds when there is any
abnormality in tire infl ation pressures
(page 4-150 ).
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7–48
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.
Blind Spot Monitoring (BSM)
Warning Beep *
Driving forward
The warning beep operates when the turn
signal lever is operated to the side where
the Blind Spot Monitoring (BSM) warning
light is illuminated.
NOTE
A personalized function is available to
change the Blind Spot Monitoring (BSM)
warning beep sound volume.
Refer to Personalization Features on page
9-11 .

Reversing
If a moving object such as a vehicle or
two-wheeled vehicle approaches on the
left or right from behind your vehicle, the
Blind Spot Monitoring (BSM) warning
sound is activated.
Mazda Radar Cruise Control
(MRCC) System Warnings *
The Mazda Radar Cruise Control (MRCC)
system warnings notify the driver of
system malfunctions and cautions on use
when required.
Check based on the beep sound.

Cautions What to check
The beep sounds 1 time
while the Mazda Radar
Cruise Control (MRCC)
is operating The vehicle speed is
slower than 25 km/h (16
mph) and the Mazda
Radar Cruise Control
(MRCC) system has
been canceled.
The beep sounds
continuously while
driving The distance between
your vehicle and the
vehicle ahead is too
close. Verify the safety
of the surrounding area
and reduce vehicle
speed.
While the Mazda Radar
Cruise Control (MRCC)
is operating, the beep
sounds and the multi-
information display
indicates a problem
with the Mazda Radar
Cruise Control (MRCC)
system. A malfunction in
the system may be
indicated. Have your
vehicle inspected at
an Authorized Mazda
Dealer.

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7–49
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.
Lane Departure Warning Sound *
While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.
NOTE
 


 The volume of the Lane-keep Assist
System (LAS) & Lane Departure
Warning System (LDWS) warning sound
can be changed.
  Refer to Personalization Features on
page 9-11 .
 


 The type of the Lane-keep Assist System
(LAS) & Lane Departure Warning
System (LDWS) warning sound can be
changed.
  Refer to Personalization Features on
page 9-11 .

Collision warning *
If there is a possibility of a collision
with a vehicle ahead, a warning sound is
activated at the same time as the warning
indications are displayed in the instrument
cluster or active driving display.
Power Steering Warning Buzzer
If the power steering system has
a malfunction, the power steering
malfunction light turns on or fl ashes and
the buzzer operates at the same time.
Refer to Warning Indication/Warning
Lights on page 4-32 .
Electric Parking Brake (EPB)
Warning Beep
The warning buzzer is activated under the
following conditions:
 

 The vehicle is driven with the electric
parking brake (EPB) applied.
 

 The electric parking brake (EPB) switch
is pulled while the vehicle is driven.

Power Liftgate Warning Beep *
If system operation precautions are
necessary, the driver is notifi ed by the
warning sound.

Cautions What to check
The beep sounds 3 times The conditions required
for the power liftgate
to operate have not
been met, such as an
object being stuck in the
liftgate.
The beep sound
continues The vehicle is being
driven with the liftgate
open. Stop the vehicle
and close the liftgate.

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7–50
If Trouble Arises
When Liftgate Cannot be Opened
When Liftgate Cannot be
Opened
If the vehicle battery is dead or there is a
malfunction in the electrical system and
the liftgate cannot be opened, perform
the following procedure as an emergency
measure to open it:

1. Remove the cover on the interior
surface of the liftgate with a fl athead
screwdriver.


Cover
2. (With power liftgate)
Push the liftgate while pressing the
lever down.


Lever

(Without power liftgate)
Turn the lever to the right to unlock the
liftgate.


Lever

After performing this emergency
measure, have the vehicle inspected at
an Authorized Mazda Dealer as soon as
possible.
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7–51
If Trouble Arises
Active Driving Display Does Not Operate*
*Some models.
If the Active Driving
Display does not operate
If the active driving display does not
operate, switch the ignition off and then
restart the engine. If the active driving
display does not operate even with
the engine restarted, have the vehicle
inspected at an Authorized Mazda Dealer.

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7–52
MEMO
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8–1

8Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.

Customer Assistance ........................... 8-2
Customer Assistance (U.S.A.) ....... 8-2
Customer Assistance (Canada) ...... 8-6
Customer Assistance
(Puerto Rico) .................................. 8-9
Customer Assistance (Mexico) .... 8-10

Mazda Importer/Distributors .......... 8-12
Importer/Distributor ..................... 8-12

Reporting Safety Defects .................. 8-13
Reporting Safety Defects
(U.S.A.) ........................................ 8-13
Reporting Safety Defects
(Canada) ....................................... 8-14

Warranty ............................................ 8-15
Warranties for Your Mazda .......... 8-15
Outside the United States/
Canada .......................................... 8-16
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ........................................ 8-17
Add-On Non-Genuine Parts and
Accessories .................................. 8-18

Cell Phones ........................................ 8-19
Cell Phones Warning .................... 8-19

Event Data Recorder ........................ 8-20
Event Data Recorder (U.S.A. and
Canada) ........................................ 8-20
Recording of Vehicle Data ................ 8-21
Recording of Vehicle Data ........... 8-21

Uniform Tire Quality Grading System
(UTQGS) ............................................ 8-22
Uniform Tire Quality Grading System
(UTQGS) ...................................... 8-22

Tire Information (U.S.A.) ................. 8-24
Tire Labeling ................................ 8-24
Location of the Tire Label
(Placard) ....................................... 8-30
Tire Maintenance ......................... 8-33
Vehicle Loading ........................... 8-36
Steps for Determining the Correct
Load Limit ................................... 8-42

Declaration of Conformity ............... 8-43
Declaration of Conformity ........... 8-43
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8–2
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 


 If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
 


 If it becomes necessary to have the components or wiring system for the supplementary
restraint system modifi ed to accommodate a person with certain medical conditions in
accordance with a certifi ed physician, go to STEP 2.

STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certifi ed physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the “Inside Mazda” tab, or at the bottom of the
page at www.MazdaUSA.com

By phone at: 1 (800) 222-5500

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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you effi ciently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)


If you live outside the U.S.A., please contact your nearest Mazda Distributor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a fi nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.bbb.org/autoline.

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8–4
Customer Information and Reporting Safety Defects
Customer Assistance
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
California Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certifi ed by the Arbitration Certifi cation
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may fi le a claim with BBB
AUTO LINE. Claims must be fi led with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To fi le a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to fi le a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identifi cation number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage,
the approximate date and mileage at the time any problem(s) were fi rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal hearing.
The arbitrator's decision should ordinarily be issued within 40 days from the time your
complaint is fi led; there may be a delay of 7 days if you did not fi rst contact Mazda about
your problem, or a delay of up to 30 days if the arbitrator requests an inspection/report
by an impartial technical expert or further investigation and report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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