MAZDA MODEL CX-9 2018 Owners Manual (in English)

▼Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazd
a's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.

Mazda Canada Inc. participates in an arbitration program admini stered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third pa rty through binding
arbitration.

Your complete satisfaction is t he goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, f air and final as the
award is binding on both you and Mazda Canada Inc.
▼ Canadian Motor Vehicle A
rbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot b e reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provi ncial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before y ou can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in a ll provinces and territories.
Consumers wishing to obtain further information about the Progr am should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached locally:
Province/Territory CAMVAP Number
British Columbia & Yukon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685
Manitoba 1 (800) 207-0685
Customer Information and Reporting Safety Defects
Customer Assistance
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Province/TerritoryCAMVAP Number
Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional Offices
REGIONAL OFFICES
COVERING AREAS
MAZDA CANADA INC. WESTERN REGION5011 275 STREET
LANGLEY, BRITISH COLUMBIA V4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA,
MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC. CENTRAL REGION55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD ISLAND, NEWFOUNDLAND
MAZDA CANADA INC. QUEBEC REGION
6111 ROUTE TRANSCANADIENNE POINTE CLAIRE, QUEBEC H9R 5A5
(514) 694-6390 QUEBEC
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Maz da vehicle in top
condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the
quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENER AL
MANAGER of the dealer ship or the OWNER.
▼STEP 2
If, after following STEP 1, you feel the need for further assis
tance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-14.

Please help us by providing the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to ke ep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ Contact Your Mazda Dealer
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
•If your concern has not been resolved by the CUSTOMER RELATIONS , SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
•If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dea lership in order to avoid
the potential loss of the warranty of your vehicle which may oc cur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” a t the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA(62932).

Customer Information and Reporting Safety Defects
Customer Assistance
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In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Importer/Distributor
▼U.S.A.
Mazda North American Operations
200 Spectrum Center Drive
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
▼CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
▼
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
▼MEXICO
Mazda Motor de Mexico
Mario Pani # 150, PB Col. Lomas de
Santa Fe Mexico, D.F. C.P. 05300 Del.
Cuajimalpa
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
▼ SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
▼AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
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Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash or could cause injury
or death, you should immediately inform the National Highway Tr affic Safety
Administration (NHTSA) in additi on to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).

If NHTSA receives sim ilar complaints, it may open an investigat ion, and if it finds that a
safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become invo lved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distrib utor).

To contact NHTSA, you may call th e Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY:1-800-424-9153); go to http://www.safercar.gov; or write t o: Administrator, NHTSA,
1200 New Jersey Avenue, SE., Washington, DC, 20590. You can als o obtain other
information about motor vehicle safety from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:

Mazda North American Operations
200 Spectrum Center Drive
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-14) in this manual.
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect t o Transport Canada, Defect
Investigations and Recalls, may t elephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Warranties for Your Mazda
•New Vehicle Limited Warranty
•Powertrain Limited Warranty
•Safety Restraint System Limited Warranty
•Anti-perforation Limited Warranty
•Federal Emission Control Warranty /California Emission Control Warranty
•Emission Defect Warranty
•Emission Performance Warranty
•Emission Control Warranty
•Replacement Parts and Accessories Limited Warranty
•Tire Warranty
NOTE
Warranty information varies depending on the country. Refer to the Warranty Booklet for
detailed warranty information.
Customer Information and Reporting Safety Defects
Wa r r an t y
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Outside the United States/Canada
Government regulations in the United States/Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for use in the United
States/Canada may differ from those sold in other countries.

The differences may make it difficult or even impossible for yo ur vehicle to receive
satisfactory servicing in other countries. We strongly recommen d that you NOT take your
Mazda outside the Un ited States/Canada.

United States
However, in the event that you are moving to Canada permanently , Mazda vehicles built for
use in the United States could be eligible for exportation to C anada with specific vehicle
modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada
However, in the event that you are moving to the United States permanently, Mazda
vehicles built for use in Canada could be eligible for exportation to the United States with
specific vehicle modifications to comply with the United States Federal Motor Vehicle
Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent import/export situation and not related to travelers
on vacation.
You may have the following probl ems if you do take your vehicle outside of the United
States/Canada:
•Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
•Proper repair facilities, tools, testing equipment, and replace ment parts may not be
available.
Please refer to your Manufacturer 's Warranty Booklet for more information.
Customer Information and Reporting Safety Defects
War r a n ty
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