phone MAZDA MODEL CX-9 2022 Owner's Guide

Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Ma zda in top condition. In
our experience, any questions, pro blems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If t
he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼STEP 2: Contact the
Mazda Regional Office
If you feel that you still requ ire assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Cu
stomer Relations Department
If still not substantially satisfied, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department wit h the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation wi th the local Mazda Service Representative, will review
the case to determine if everyth ing possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequenc e for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Maz da vehicle in top
condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ STEP 1
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
▼ STEP 2
If, after following STEP 1, you feel the need for further assis
tance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.

Please help us by providing t he following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to ke ep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the
quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS , SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANA GER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dea lership in order to avoid
the potential loss of the warranty of your vehicle which may oc cur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.ma zdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajima lpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
Customer Information and Reporting Safety Defects
Customer Assistance
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01 800 01 MAZDA(62932).

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect and concern to Transport
Canada, Defect Investigations and Recalls, may telephone the to ll free hotline
1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, th ey could affect your vehicle's
performance or safety systems; th e Mazda warranty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Maz da Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Improperly designed parts or accessories could seriously affect your vehicle's performance or
safety systems. This could cause you to have an accident or increase your chances of injuries
in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS/TCS/DSC inacti vation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Wa r r a n t y
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Cell Phones Warning
WA R N I N G
Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or othe r electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
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Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/
Distributor section.
Brand name of the product: Visteon Corporation
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-13) in Importer/Distributor section.
Names and addresses of where to acquire spare parts, consumable s and accessories: Refer
to "MEXICO" (page 8-13) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations o r exceptions:
Refer to the Warranty Booklet fo r detailed warranty information.
Warranty procedure:
Centre of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx
Brief description: Bluetooth Telematics Device
Model name of the product: MAZ
Homologation ID: RTIJOMA08-1043
Electrical specifications:
Voltage: 9-16V, Frequency: 2.4GHz, Current: 270mA(Typ)
Customer Information and Reporting Safety Defects
Declaration of Conformity
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Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/
Distributor section.
Brand name of the product: Visteon Corporation
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-13) in Importer/Distributor section.
Names and addresses of where to acquire spare parts, consumable s and accessories: Refer
to "MEXICO" (page 8-13) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations o r exceptions:
Refer to the Warranty Booklet fo r detailed warranty information.
Warranty procedure:
Centre of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx
Brief description: Auto motive Electronics Infotainment Head Uni t
Model name of the product: MAZDA_GEN_65_CMU
Homologation ID: RCPJOMA13-1301
Electrical specifications:
Voltage: 10-16V, Frequency: 2.4GHz, Current: 1A(Typ)
Customer Information and Reporting Safety Defects
Declaration of Conformity
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Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/
Distributor section.
Brand name of the product: Visteon Corporation
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-13) in Importer/Distributor section.
Names and addresses of where to acquire spare parts, consumable s and accessories: Refer
to "MEXICO" (page 8-13) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations o r exceptions:
Refer to the Warranty Booklet fo r detailed warranty information.
Warranty procedure:
Centre of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx
Brief description: Auto motive Electronics Infotainment Head Uni t
Model name of the product: MAZDA_68_CMU
Homologation ID: RCPVIMA20-1411
Electrical specifications:
Voltage: 10-16V, Frequency: 2.4GHz, Current: 1A(Typ)
Customer Information and Reporting Safety Defects
Declaration of Conformity
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