MAZDA MODEL MILLENIA 2002 Owners Manual (in English)

9-5
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F

Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685

Regional Offices
Provincial Administrators may be reached locally as listed below:
Province/Territory CAMVAP Number
British Columbia & Yukon Territories (604) 681-0312
Alberta & Northwest Territories (403) 426-0650
Saskatchewan (306) 352-9259
Manitoba (204) 942-7166
Ontario (416) 596-8824
Atlantic Canada (902) 422-5413
Quebec (418) 649-1330
REGIONAL OFFICES AREAS COVERED
M AZDA C ANA DA I NC. WESTERN REGIO N 8 171
ACKROYD ROAD SUITE 2000 RICHMOND B.C.
V6X 3K1
(604) 303-5670ALBERTA, BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC. CENTRAL/ATLANTIC
REGION 305 MILNER AVENUE SUITE 400
SCARBOROUGH, ONTARIO M1B 3V4
1 (800) 263-4680ONTARIO, NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD ISLAND, NEWFOUNDLAND
MAZDA CANADA INC. QUEBEC REGION 6111
ROUTE TRANS CANADIENNE POINTE CLAIRE,
QUEBEC H9R 5A5
(514) 694-6390QUEBEC
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9-6
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
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9-7
Customer Information
Form No. 8Q47-EA-01F
Mazda Importer/Distributors

U. S . A .
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL:1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)

CANADA
Mazda Canada Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680 (in Canada)
(416) 609-9909 (outside Canada)

PUERTO RICO
Plaza Motors Corp. (Mazda de Puerto
Rico)
P.O. Box 362722, San Juan, Puerto Rico
00936-2722
TEL: (787) 788-9300

GUAM
Tr i p l e J M o t o r s
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555

SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051

AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
Importer/DistributorDistributor in Each Area
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9-8
Customer Information
Form No. 8Q47-EA-01F
Warranty
•New Vehicle Limited Warranty
•Distributor Major Component Limited Warranty (Canada only)
•Safety Restraint System Limited Warranty
•Anti-perforation Limited Warranty
•Federal Emission Control Warranty (U.S.A. only)
•Emission Defect Warranty
•Emission Performance Warranty
•California Emission Control Warranty (U.S.A. only)
•Emission Control Warranty (Canada only)
•Replacement Parts and Accessories Limited Warranty
•Tire Warranty
Warranties for Your Mazda
NOTE
Detailed warranty information is provided with your Mazda.
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9-9
Customer Information
Wa r r a n t y
Form No. 8Q47-EA-01F
Government regulations in the United States and Canada require that automobiles meet
specific emission regulations and safety standards. Therefore, vehicles built for use in the
United States, its territories, and Canada may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle to receive
satisfactory servicing in other countries. We strongly recommend that you NOT take your
Mazda outside these areas.
You may have these problems if you do:
•Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will
affect vehicle performance and damage the emission controls and engine.
•Proper repair facilities, tools, testing equipment, and replacement parts may not be
available.
The Mazda warranty applies only to Mazda vehicles registered and normally operated in
the United States, its territories, and Canada.
Outside the United States and Canada
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9-10
Customer Information
Wa r r a n t y
Form No. 8Q47-EA-01F
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by the Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle’s performance or safety system; the Mazda warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Add-On Non-Genuine Parts and Accessories
Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle’s performance or safety system.
This could cause you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install non-genuine
parts or accessories.
Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could damaged, causing engine
stalling, air-bag (SRS) activation, ABS inactivation, or a fire in the vehicle.
Be very careful in choosing and installing add-on ‘electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems.
WARNING
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9-11
Customer Information
Form No. 8Q47-EA-01F
Cell Phones
Cell Phones Warning
Use of Cell Phones and Other Devices by Driver:
Although not Mazda products, use of any electrical devices such as cell phones,
computers, portable radios, vehicle navigation or other devices by the driver while the
vehicle is moving is dangerous. Dialing a number on a cell phone while driving also
ties-up the driver's hands. Use of these devices will cause the driver to be distracted
and could lead to a serious accident. If a passenger is unable to use the device, pull off
the right-of-way to a safe area before use. If use of a cell phone is necessary despite
this warning, use a hands-free system to at least leave the hands free to drive the
vehicle. Never use a cell phone or other electrical device while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
WARNING
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9-12
Customer Information
Form No. 8Q47-EA-01F
Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.

Tr e a d We a r
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.

Traction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire’s ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
Uniform Tire Quality Grading System (UTQGS)
The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.
WARNING
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9-13
Customer Information
Uniform Tire Quality Grading System (UTQGS)
Form No. 8Q47-EA-01F

Temperature-A, B, C
The temperature grades are A (the highest), B, and C, represent the tire’s resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.
These grades will be added to the sidewalls of passenger vehicle tires over the next several
years according to a schedule established by the NHTSA and the tire manufacturers.
The grade of tires available as standard or optional equipment on Mazda vehicle may vary
with respect to grade.
ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND
TO ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.
The temperature grade for this tire is established for a tire that is properly inflated
and not overloaded. Excessive speed, underinflation, or excessive loading, either
separately or in combination, can cause heat buildup and possible tire failure.
WARNING
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9-14
Customer Information
Uniform Tire Quality Grading System (UTQGS)
Form No. 8Q47-EA-01F

Uniform Tire Quality Grading
Quality grades can be found where applicable on the tire sidewall between tread shoulder
and maximum section width.
For example:
Treadwear 200 Traction AA Temperature A
UTQGS MARK (example)
TREADWEAR 200 TRACTION AA
TEMPERATURE A
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