service MAZDA MODEL MX-30 EV 2022 Owner's Manual

What to do when
charging is not possible
▼ What to do when charging is not
possible
If trouble arises while charging such as
not being able to charge the high
voltage battery, refer to the following
table. If the problem cannot be solved
even after checking the following table,
there may be a problem with the
vehicle or charger. Contact an
Authorized Mazda Dealer.
Charging is not possible.

Cause
Action
The selector
lever is in a
position
other than P. Shift the selector lever to the P
position.
The high
voltage bat-
tery is al-
ready fully
charged. Charging is not performed when
the high voltage battery is al-
ready fully charged.
The high
voltage bat-
tery temper-
ature is ex-
tremely high
or low. Check the high voltage battery
temperature gauge in the instru-
ment cluster. If the high voltage
battery temperature gauge is in
the red or blue range, charging
may not be possible.
The
Lead-acid
battery is
depleted. If the instrument cluster does not
turn on even if the power switch
is switched ON, the Lead-acid
battery may be depleted. Charge
or replace the Lead-acid battery.
Normal charging is not possible.

Cause
Action
The outlet
has no pow-
er. Check if a ground-fault circuit in-
terrupter has operated or if a
power outage occurred. If the
power source has a timer func-
tion, electrical power may not be
supplied to the outlet until the
time set to supply power.
The charge
plug is not
properly
plugged into
the outlet. Check if the charge plug is prop-
erly plugged into the outlet.
The charge
connector is
not properly
connected. Check if the charge connector is
properly connected.
Charging
timer is set. Cancel the charging timer using
EV Settings in Mazda Connect,
or the charging timer cancella-
tion function.
Troubleshooting for functions using a
Smartphone or computer
If you are having trouble with the
remote function service, such as when
the remote function does not work,
refer to the Connected Service owner’s
manual.
If Trouble Arises
Troubleshooting for Charging
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Jump-Starting
▼Jump-Starting
The lead-acid battery might be depleted
if the following conditions occur.
The EV system does not start.The selector lever cannot be shifted to a position other than P.The horn sound is weak or it does not sound.The brightness of the lights is extremely low.
Jump-starting is dangerous if done incorrectly. So follow the procedure carefully. If
you feel unsure about jump-starting, we strongly recommend that you have a
competent service technician do the work.
Using commercially available booster cables, connect the lead-acid battery of the
booster vehicle’s battery to the lead-acid battery of your vehicle and start the EV
system.
WARNING
Follow These Precautions Carefully:
To ensure safe and correct handling of the lead-acid battery, read the following
precautions carefully before using the lead-acid battery or inspecting it.
Keep flames and sparks away from open lead-acid battery cells and do not
allow metal tools to contact the positive (+) or negative (–) terminal of the
lead-acid battery when working near a lead-acid battery. Do not allow the
positive (+) terminal to contact the vehicle body:
Flames and sparks near open lead-acid battery cells are dangerous. Hydrogen gas,
produced during normal lead-acid battery operation, could ignite and cause the
lead-acid battery to explode. An exploding lead-acid battery can cause serious burns
and injuries. Keep all flames including cigarettes and sparks away from open
lead-acid battery cells.
If Trouble Arises
Depleted Lead-acid Battery
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To w i n g D e s c r i p t i o n
▼Towing Description
If your vehicle stops operating and
needs to be towed, we recommend
that towing be done only by an
Authorized Mazda Dealer or a
commercial tow-truck service.

Proper lifting and towing are necessary
to prevent damage to the vehicle.
Government and local laws must be
followed.

A towed vehicle usually should have its
drive wheels (front wheels) o
ff the
ground. If excessive damage or other
conditions prevent this, use wheel
dollies.
1. Wheel dollies

When towing with the rear wheels on
the ground, release the parking brake.
Refer to Electric Parking Brake (EPB) on
page 4-52.
CAUTION
 Do not tow the vehicle pointed
backward with driving wheels on the
ground. This may cause internal
damage to the vehicle.
Do not tow with sling-type
equipment. This could damage your
vehicle. Use wheel-lift or flatbed
equipment.
 If the parking brake cannot be
released when towing the vehicle,
transport the vehicle with all front
and rear wheels raised o ff the ground
as shown in the figure. If the vehicle
is towed without raising the wheels o ff the ground, the brake system
could be damaged.
1. Wheel dollies
If Trouble Arises
Emergency Towing
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When towing a vehicle, transport it
with both front wheels raised o ff the
ground or with all front and rear
wheels raised o ff the ground.
If the vehicle is towed with the front
wheels grounded, the EV system may
be damaged.
This vehicle cannot be used to tow
other vehicles.
If towing service is not available in an
emergency, the vehicle may be towed
with all four wheels on the ground
using the tiedown hook at the front of
the vehicle.
If the vehicle has to be towed by rope
to move it such as in an emergency,
tow the vehicle in as short a distance
as possible such as to the transport
vehicle or to get unstuck. Otherwise,
the EV transaxle or EV system could be
damaged.
CAUTION
Follow these instructions when towing
the vehicle with all wheels on the
ground.
 Shift to the N position.
 Start the EV system.
 Release the parking brake.
Refer to Electric Parking Brake (EPB)
on page 4-52.
In the following cases, do not tow the
vehicle with rope. Otherwise, the EV
transaxle or EV system could be
damaged.
 The EV system does not start.
 The shift control system warning
indication/warning light displays/
turns on.
Do not stop the EV system while the
vehicle is being towed. Otherwise, the
parking lock may engage which could
lead to an accident.
Tiedown Hooks*
▼ Tiedown Hooks
CAUTION
Do not use the front and rear tiedown
eyelets for towing the vehicle.
They have been designed only for
securing the vehicle to a transport
vessel during shipping.
Using the eyelets for any other purpose
could result in the vehicle being
damaged.
1. Remove the tiedown eyelet and the
lug wrench from the luggage
compartment (page 7-3).
2. Wrap a flathead screwdriver or
similar tool with a soft cloth to
prevent damage to a painted
bumper, and open the cap located
on the front or rear bumper.
Front
If Trouble Arises
Emergency Towing
*Some models.7-19
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Display*1*2ContentAction to be taken
Tra ffic Jam Assist Opera-
tion Canceled Drive
Safely This message is indicated when the
Tra
ffic Jam Assist (TJA) have been can-
celed other than by the driver. Have your vehicle inspected by an
Authorized Mazda Dealer.
Distance & Speed Alert
Operation Canceled
Drive Safely This message is indicated when the
Distance & Speed Alert (DSA) have
been canceled other than by the driv-
er.
Have your vehicle inspected by an
Authorized Mazda Dealer.
Cruise Control Opera-
tion Canceled. Drive
Safely This message is indicated when the
Cruise Control have been canceled
other than by the driver.
Have your vehicle inspected by an
Authorized Mazda Dealer.
Emergency Braking Acti-
vated. Depress Brake
Pedal to Hold Stop This message is indicated after the
Smart Brake Support (SBS) brakes op-
erate and when the SBS is canceled.
Depress the brake pedal.
Touch Key Fob to Push
Button Start Switch This message is indicated when the
key battery is weak (battery dead or
damaged key). Touch the key against power switch
to start the EV system.
Refer to Starting the EV System When
the Key Battery is Dead on page 4-6.
Depress Brake Pedal to
Start Vehicle This message is displayed when the
power switch is pressed without de-
pressing the brake pedal. To start the EV system, press the pow-
er switch with the brake pedal de-
pressed.
Check Shift Selector Lev-
er Position Displays in the following cases:
Selector lever is shifted to R posi-
tion while driving forward.
Selector lever is shifted to P posi-
tion while driving.
Selector lever is shifted to D posi-
tion while reversing.
Check the selector lever position.
Close Door and Fasten
Seat Belt This message is indicated when the
AUTOHOLD switch is pressed with
the driver’s seat belt unfastened or
the driver’s door open. Fasten the driver's seat belt and press
the AUTOHOLD switch with the driv-
er’s door closed.
Wiper Blades Must Be
on Windshield Before
Operating This message is indicated when the
power switch is switched ON with
the wiper arms at the service posi-
tions.
Return the wiper arms to the initial
positions.
Windshield Wiper Range
of Motion Reduced. Re-
move Obstruction(s) This message is indicated when there
is snow or dirt accumulation on the
windshield and the wiper operation
range is narrowed.
Remove foreign matter from the
windshield.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi
fied to accommodate a person
with certain medical conditions in
accordance with a certi fied physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modi fied to accommodate a person
with certain medical conditions in
accordance with a certi fied
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modi
fied to
accommodate a person with certain
medical conditions in accordance with
a certi fied physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E -mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN : Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you effi ciently and
e ff ectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
Customer Information and Reporting Safety Defects
Customer Assistance
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The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents
AND the buyer has noti fied
Mazda of the need for the repair
of the nonconformity; OR
The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.

NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS :
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN : Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.
11.If you accept the arbitrator's decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
e
ff ectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional O
ffice
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional O ffice address
and phone numbers are shown (page
8-7).
▼ STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satis
fied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL : 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identi fication Number
(VIN). Refer to the Vehicle
Identi fication Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most e ffective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
Customer Information and Reporting Safety Defects
Customer Assistance
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concern may be reviewed and resolved
by an independent third party through
binding arbitration.

Your complete satisfaction is the goal
of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP
makes a valuable contribution to our
achieving that goal. There is no charge
for using CAMVAP. CAMVAP results
are fast, fair and final as the award is
binding on both you and Mazda
Canada Inc.
▼ Canadian Motor Vehicle
Arbitration Plan (CAMVAP)
If a speci
fic item of concern arises,
where a solution cannot be reached
between an owner, Mazda, and/or
one of its dealers (that all parties
cannot agree upon), the owner may
wish to use the services o ffered by the
Canadian Motor Vehicle Arbitration
Plan (CAMVAP).

CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before
you can proceed with CAMVAP you
must follow your Mazda dispute
resolution process as outlined
previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at
1 (800) 207-0685, or by contacting
the Canadian Motor Vehicle
Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration
Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be
reached locally:
Province/Territory CAMVAP Number
British Columbia & Yu- kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685 Manitoba 1 (800) 207-0685Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional
Offi ces
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION 5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS -
LAND,
NEWFOUNDLAND
Customer Information and Reporting Safety Defects
Customer Assistance
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REGIONAL OFFICES COVERING AREASMAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS -
CANADIENNE
POINTE CLAIRE, QUE -
BEC
H9R 5A5
(514) 694-6390 QUEBECCustomer Assistance
(Puerto Rico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we re
commend that you
take the following steps:
▼ STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
▼STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-10.

Please help us by providing the
following information:

1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identi fication Number (17
digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
Customer Information and Reporting Safety Defects
Customer Assistance
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