ESP MERCEDES-BENZ A-CLASS HATCHBACK 2012 User Guide

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos- sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 24). Occupant safety
Important safety notes
G
WARNING
If service work is not carried out correctly, the operating safety of your vehicle may be affec-
ted. This could cause you to lose control of
your vehicle and cause an accident. More-
over, the safety systems may no longer be
able to protect you or others as they are
designed to do.
Always have service work carried out at a
qualified specialist workshop. G
WARNING
Modifications to or work performed incor-
rectly on the following parts can result in the
restraint systems not functioning as intended:
R the restraint system, consisting of seat
belts and their anchorage points, belt ten-
sioners, belt force limiters and airbags
R the wiring
R networked electronic systems
Airbags and belt tensioners could fail to
deploy or be triggered in an accident despite
the deceleration force being sufficient to trig-
ger the systems, or could be triggered unin-
tentionally. For this reason, never make any
modifications to the restraint systems.
Therefore, you must not tamper with elec-
tronic components or their software. The seat belts, together with SRS (Supple-
mental Restraint System), are complemen-
tary, co-ordinated restraint systems
(Y
page 41). They reduce the risk of injury in
specific, pre-defined types of accident situa-
tions and thereby increase occupant safety.
However, seat belts and airbags generally do
not protect against objects penetrating the
vehicle from the outside.
To ensure that the restraint systems can
deliver their full potential protection, make
sure that:
R the seat and head restraint are adjusted
properly (Y page 92)
R the seat belt has been fastened properly
(Y page 46)
R the airbags can inflate unrestricted if
deployed (Y page 42)
R the steering wheel is adjusted properly
(Y page 98)
R the restraint systems have not been modi-
fied
An airbag increases the protection of vehicle
occupants wearing a seat belt. However, air-
bags are only an additional restraint system
which complements, but does not replace,
the seat belt. All vehicle occupants must wear their seat belt correctly at all times, even if thevehicle is equipped with airbags. The airbags
are not deployed in all types of accidents. For example, if the protective capacity of cor-
rectly fastened seat belts is not increased by
deploying the airbags, the airbags will not
deploy.
Airbag deployment only provides increased
protection if the seat belt is worn correctly.
The seat belt helps, firstly, to keep the vehicle
occupant in the best position in relation to the airbag. Secondly, in a head-on collision, for
example, the seat belt prevents the vehicle
occupant from being propelled towards the
point of impact. 40
Occupant safetySafety

nor do they provide an indication of airbag
deployment.
The vehicle may be deformed significantly,
e.g. the bonnet or the wing, without an airbag being deployed. This is the case if only parts
which are relatively easily deformed are affec-ted and the rate of deceleration is not high.
Conversely, airbags may be deployed even
though the vehicle suffers only minor defor-
mation. This is the case if, for example, very
rigid vehicle parts such as longitudinal body
members are hit, and sufficient deceleration
occurs as a result.
i The front belt tensioners can only be trig-
gered if the seat belt tongues on the front
seats are correctly engaged in the seat belt buckles.
i Not all airbags are deployed in an acci-
dent. The different airbag systems work
independently of each other.
How the airbag system works is deter-
mined by predicting the severity of the acci-
dent, especially vehicle deceleration or
acceleration, and the type of accident:
R head-on collision
R side impact
R overturn Airbags
Important safety notes G
WARNING
Airbags provide additional protection; they
are not, however, a substitute for seat belts.
Observe the following notes to reduce the risk of serious or even fatal injury caused by airbag
deployment:
R all vehicle occupants – in particular, preg-
nant women – must wear their seat belt
correctly at all times and lean back against
the backrest, which should be positioned
as close to the vertical as possible. The head restraint must support the back of the
head at about eye level.
R always secure children less than 1.50 m tall
or under 12 years of age in suitable child
restraint systems.
R all vehicle occupants must select a seat
position that is as far away from the airbag
as possible. The driver's seat position must
allow the vehicle to be driven safely. The
driver's chest should be as far away from
the centre of the driver's airbag cover as
possible.
R move the front-passenger seat as far back
as possible. This is especially important if
you have secured a child in a child restraint
system on the front-passenger seat.
R vehicle occupants – in particular, children –
must not lean their head into the area of the
window in which the sidebag/windowbag is
deployed.
R rearward-facing child restraint systems
must not be fitted to the front-passenger
seat unless the front-passenger airbag has
been disabled. On the front-passenger
seat, the front-passenger airbag is disabled if a child restraint system with a trans-
ponder for automatic child seat recognition
is fitted to the front-passenger seat in a
vehicle equipped with automatic child seat recognition. The 4PASSENGER AIRBAG
OFF indicator lamp must be continuously
lit.
If the front-passenger seat of your vehicle
does not have automatic child seat recog-
nition, or your rearward-facing child
restraint system does not have a trans-
ponder for automatic child seat recogni-
tion, children must be secured in a child
restraint system on a suitable seat in the
rear. If you secure a forward-facing child
restraint system to the front-passenger
seat, you must move the front-passenger
seat as far back as possible.
R make sure there are no heavy or sharp-
edged objects in the pockets of clothing. 42
Occupant safetySafety

Do not expose the child restraint system to
direct sunlight. Parts of the child restraint sys- tem could heat up and the child could burn
herself/himself on them.
If a child opens a door, the child or other per-
sons could be injured as a result. They could
get out and injure themselves or be injured by
a passing vehicle.
Observe the general notes on the HOLD func- tion, which can be found under the same key-word. G
WARNING
Unsecured or incorrectly positioned loads
increase the risk of injury for children and all
other occupants in the event of:
R an accident
R sudden braking
R a sudden change of direction
Do not transport heavy or hard objects in the
vehicle interior unless they are secured. You
will find further information under "Loading
guidelines" in the index.
If a child is travelling in your vehicle, secure
the child using a child restraint system which is appropriate to the size, age and weight of
the child. You should preferably fit the
restraint system to a suitable rear seat. Make
sure that the child is secured for the trip.
Mercedes-Benz recommends that you use
the listed child restraint systems
(Y page 58). You can obtain further infor-
mation about the correct child restraint sys-
tem from any Mercedes-Benz Service Centre.
i It is advisable to use Mercedes-Benz care
products to clean child restraint systems.
You can obtain information about this at
any Mercedes-Benz Service Centre. Child restraint system on the front-
passenger seat G
WARNING
If the front-passenger airbag is not disabled:
R a child secured in a child restraint system
on the front-passenger seat could be seri-
ously and even fatally injured by the front-
passenger airbag deploying. This is espe-
cially a risk if the child is in the immediate
vicinity of the front-passenger airbag when
it deploys.
R never secure a child on the front-passenger
seat in a rearward-facing child restraint sys- tem. Only secure a rearward-facing child
restraint system on a suitable rear seat.
R always move the front-passenger seat to
the rearmost position if you secure a child
in a forward-facing child restraint system
on the front-passenger seat.
The front-passenger airbag is not disabled:
R on vehicles without automatic child seat
recognition on the front-passenger seat
R in vehicles with automatic child seat rec-
ognition in the front-passenger seat, if no
special child restraint system with trans-
ponders for automatic child seat recogni-
tion in the front-passenger seat has been
fitted
R on vehicles with automatic child seat rec-
ognition on the front-passenger seat, if the
PASSENGER AIRBAG OFF indicator lamp
4 is not lit.
To make you aware of this danger, a corre-
sponding warning sticker has been affixed on
the dashboard and on both sides of the sun
visor on the front-passenger side.
Information about recommended child
restraint systems is available at any
Mercedes-Benz Service Centre. Children in the vehicle
51Safety Z

opened from inside the vehicle. When the
vehicle is unlocked, the door can be opened
from the outside.
X To activate: press the child-proof lock
lever up in the direction of arrow :.
X Make sure that the child-proof locks are
working properly.
X To deactivate: press the child-proof lock
lever down in the direction of arrow ;.
Override feature for the rear side win-
dows X
To activate/deactivate: press button:.
If indicator lamp is lit, operation of the rear side windows is disabled. Operation is only
possible using the switches in the driver's
door. If the indicator lamp is off, operation
is possible using the switches in the rear
compartment. Driving safety systems
Driving safety systems overview
In this section, you will find information about the following driving safety systems:
R ABS ( Anti-lock BrakingSystem)
(Y page 61)
R BAS ( Brake Assist System) (Y page 62)
R COLLISION PREVENTION ASSIST (adaptive
Brake Assist and distance warning func-
tion) (Y page 62)
R Adaptive brake lamps (Y page 64)R
ESP ®
(Electronic StabilityProgram)
(Y page 65)
R EBD ( electronic brake force distribution)
(Y page 68)
R ADAPTIVE BRAKE (Y page 69)
R STEER CONTROL (Y page 69) Important safety notes
If you fail to adapt your driving style or if you
are inattentive, the driving safety systems can
neither reduce the risk of accident nor over-
ride the laws of physics. Driving safety sys-
tems are merely aids designed to assist driv- ing. You are responsible for the distance to
the vehicle in front, for vehicle speed and forbraking in good time. Always adapt your driv- ing style to suit the prevailing road, weather
and traffic conditions and maintain a safe dis-
tance from the vehicle in front. Drive care-
fully.
i The driving safety systems described only
work as effectively as possible when there
is adequate contact between the tyres and
the road surface. Pay particular attention to the information regarding tyres, recom-
mended minimum tyre tread depths etc. inthe "Wheels and tyres" section
(Y page 318).
In wintry driving conditions, always use
winter tyres (M+S tyres) and, if necessary,
snow chains. Only in this way will the driv-
ing safety systems described in this section work as effectively as possible. ABS (Anti-lock Braking System)
Important safety notes i
Observe the "Important safety notes" sec-
tion for driving safety systems (Y page 61). G
WARNING
If ABS is faulty, the wheels could lock when
braking. The steerability and braking charac-
teristics may be severely impaired. Addition- Driving safety systems
61Safety
Z

or adaptive Brake Assist, the brake lamps
flash rapidly. In this way, traffic travelling
behind you is warned in an even more notice-
able manner.
If you brake sharply from a speed of more
than 70 km/ht o a standstill, the hazard warn-
ing lamps are activated automatically. If the
brakes are applied again, the brake lamps
light up continuously. The hazard warning
lamps switch off automatically if you travel
faster than 10 km/h. You can also switch off
the hazard warning lamps using the hazard
warning switch button (Y page 108).
i Adaptive brake lamps are only available in
certain countries. ESP
®
(Electronic Stability Program)
General notes i
Observe the "Important safety notes" sec-
tion (Y page 61).
ESP ®
monitors driving stability and traction,
i.e. power transmission between the tyres
and the road surface.
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilise the
vehicle. The engine output is also modified to keep the vehicle on the desired course within
physical limits. ESP ®
assists the driver when
pulling away on wet or slippery roads. ESP ®
can also stabilise the vehicle during braking.
ETS/4ETS (Electronic Traction System) i
Observe the "Important safety notes" sec-
tion (Y page 61).
ETS/4ETS traction control is part of ESP ®
.
ETS brakes the drive wheels individually if
they spin. This enables you to pull away and
accelerate on slippery surfaces, for example
if the road surface is slippery on one side. In
addition, more drive torque is transferred to
the wheel or wheels with traction. ETS remains active when you deactivate
ESP
®
.
Important safety notes G
WARNING
If ESP ®
is malfunctioning, ESP ®
is unable to
stabilise the vehicle. In addition, other driving
safety systems are switched off. This increa-
ses the risk of skidding and an accident.
Drive on carefully. Have ESP ®
checked at a
qualified specialist workshop.
! When testing the electric parking brake
on a braking dynamometer, switch off the
ignition. Application of the brakes by ESP ®
may otherwise destroy the brake system.
! Vehicles with 4MATIC: switch off the igni-
tion when the electric parking brake is
being tested using a dynamometer.
Application of the brakes by ESP ®
may oth-
erwise destroy the brake system.
! Vehicles with 4MATIC: function or per-
formance tests may only be carried out on
a 2-axle dynamometer. Before operating
the vehicle on such a dynamometer, please
consult a qualified specialist workshop.
You could otherwise damage the drive train
or the brake system.
! Do not tow vehicles with 4MATIC with the
front or rear axle raised.
Vehicles without 4MATIC: when towing your
vehicle with the front axle raised, it is impor-
tant that you observe the notes on
ESP ®
(Y page 312).
Vehicles with 4MATIC: when towing your
vehicle with both axles on the ground, it is
important that you observe the notes on
ESP ®
(Y page 312).
ESP ®
is deactivated if the åESP®
OFF
warning lamp in the instrument cluster lights up continuously when the engine is running. Driving safety systems
65Safety Z

If the
÷ ESP®
warning lamp and the å
ESP ®
OFF warning lamp are lit continuously,
ESP ®
is not available due to a malfunction.
Observe the information on warning lamps
(Y page 260) and display messages which
may be shown in the instrument cluster
(Y page 230).
i Only use wheels with the recommended
tyre sizes. Only then will ESP ®
function
properly.
Characteristics of ESP ®General notes
If the
÷ ESP warning lamp goes out before
beginning the journey, ESP ®
is automatically
active.
If ESP ®
intervenes, the ÷ESP®
warning
lamp flashes in the instrument cluster.
If ESP ®
intervenes:
X Do not deactivate ESP ®
under any circum-
stances.
X When pulling away, only depress the accel-
erator pedal as far as is necessary.
X Adapt your driving style to suit the prevail-
ing road and weather conditions.
ECO start/stop function
The ECO start/stop function switches the
engine off automatically if the vehicle stops
moving. When pulling away again, the engine
starts automatically. ESP ®
remains in its pre-
viously selected status. Example:if ESP®
was deactivated before the engine was
switched off, ESP ®
remains deactivated when
the engine is switched on again.
The ECO start/stop function switches the
engine off automatically if the vehicle stops
moving. When pulling away again, the engine
starts automatically. ESP ®
remains in its pre-
viously selected status. Example:if ESP®
was deactivated before the engine was
switched off, ESP ®
remains deactivated when
the engine is switched on again. Deactivating/activating ESP
®
(AMG
vehicles) Important safety notes
i Observe the "Important safety notes" sec-
tion (Y page 61).
You can select between the following states
of ESP ®
:
R ESP ®
is activated.
R SPORT handling mode is activated.
R ESP ®
is deactivated. G
WARNING
When SPORT handling mode is activated,
there is a greater risk of skidding and acci-
dents.
Only activate SPORT handling mode in the sit- uations described in the following. G
WARNING
If you deactivate ESP ®
, ESP ®
no longer sta-
bilises the vehicle. There is an increased risk
of skidding and an accident.
Only deactivate ESP ®
in the situations descri-
bed in the following.
In the following situations, it may be better to activate SPORT handling mode or deactivate
ESP ®
:
R when using snow chains
R in deep snow
R on sand or gravel
R on specially designated roads when the
vehicle's own oversteering and understeer-
ing characteristics are desired
Driving in SPORT handling mode or without
ESP ®
requires an extremely qualified and
experienced driver.
i Activate ESP ®
as soon as the situations
described above no longer apply. ESP ®
will
otherwise not be able to stabilise the vehi-
cle if the vehicle starts to skid or a wheel
starts to spin. 66
Driving safety systemsSafety

Deactivating/activating ESP
®X
To activate SPORT handling mode:
briefly press button :.
The M handling mode warning lamp in
the instrument cluster lights up. The
SPORT handling mode
SPORT handling mode message appears
in the multifunction display.
X To deactivate SPORT handling mode:
briefly press button :.
The M handling mode warning lamp in
the instrument cluster goes out.
X To deactivate ESP ®
:press button :until
the å ESP®
OFF warning lamp lights up
in the instrument cluster.
The ÷OFF OFFmessage appears in the mul-
tifunction display.
X To activate ESP ®
:briefly press button :.
The å ESP®
OFF warning lamp in the
instrument cluster goes out. The ÷
ESP ®
ON
ON message appears in the multifunc-
tion display.
Characteristics of activated SPORT han-
dling mode
If SPORT handling mode is activated and one
or more wheels start to spin, the ÷ESP®
warning lamp in the instrument cluster
flashes. ESP ®
only stabilises the vehicle to a
limited degree.
When SPORT handling mode is activated:
R ESP ®
only improves driving stability to a
limited degree.
R traction control is still activated. R
engine torque is restricted to a limited
degree and the drive wheels are able to
spin.
The spinning of the wheels results in a cut-
ting action for better traction on loose sur- faces.
R ESP ®
still provides support when you
brake.
Characteristics when ESP ®
is deactivated
If ESP ®
is deactivated and one or more wheels
start to spin, the ÷ESP®
warning lamp in
the instrument cluster does not flash. In such
situations, ESP ®
will not stabilise the vehicle.
If you deactivate ESP ®
:
R ESP ®
no longer improves driving stability.
R engine torque is no longer limited and the
drive wheels are able to spin.
The spinning of the wheels results in a cut-
ting action for better traction on loose sur-faces.
R traction control is still activated.
R PRE-SAFE ®
is no longer available; nor is it
activated if you brake firmly with assis-
tance from ESP ®
.
R COLLISION PREVENTION ASSIST is no lon-
ger available; nor is it activated if you brake
firmly with assistance from ESP ®
.
R COLLISION PREVENTION ASSIST is no lon-
ger available; nor is it activated if you brake
firmly with assistance from ESP ®
.
R ESP ®
still provides support when you
brake.
Deactivating/activating ESP ®
(except
AMG vehicles) Important safety notes
You can select between the following states
of ESP
®
:
R ESP ®
is activated.
R ESP ®
is deactivated. Driving safety syste
ms
67Safety Z

G
WARNING
If you deactivate ESP ®
, ESP ®
no longer sta-
bilises the vehicle. There is an increased risk
of skidding and an accident.
Only deactivate ESP ®
in the situations descri-
bed in the following.
It may be best to deactivate ESP ®
in the fol-
lowing situations:
R when using snow chains
R in deep snow
R on sand or gravel
i Activate ESP ®
as soon as the situations
described above no longer apply. ESP ®
will
otherwise not be able to stabilise the vehi-
cle if the vehicle starts to skid or a wheel
starts to spin.
Deactivating/activating ESP ®
You can deactivate or activate ESP ®
via the
on-board computer.
X To deactivate:(Y page 218).
The å ESP®
OFF warning lamp in the
instrument cluster lights up.
X To activate:( Ypage 218).
The å ESP®
OFF warning lamp in the
instrument cluster goes out.
Characteristics when ESP ®
is deactivated
If ESP ®
is deactivated and one or more wheels
start to spin, the ÷ESP®
warning lamp in
the instrument cluster flashes. In such situa-
tions, ESP ®
will not stabilise the vehicle.
If you deactivate ESP ®
:
R ESP ®
no longer improves driving stability.
R engine torque is no longer limited and the
drive wheels are able to spin.
The spinning of the wheels results in a cut-
ting action for better traction on loose sur- faces.
R traction control is still activated.
R ESP ®
still provides support when you
brake. ESP
®
trailer stabilisation General notes
If your vehicle/trailer combination begins to
lurch, ESP
®
assists you in this situation. ESP ®
slows the vehicle down by braking and limit-
ing the engine output until the vehicle/trailer combination has stabilised.
Important safety notes G
WARNING
If road and weather conditions are poor,
trailer stabilisation will not be able to prevent the vehicle/trailer combination from swerv-
ing. Trailers with a high centre of gravity can
tip over before ESP ®
can detect this. There is
a risk of an accident.
Always adapt your driving style to the prevail-
ing road and weather conditions.
If your vehicle/trailer combination begins to
lurch, you can only stabilise the vehicle/
trailer combination by depressing the brake
firmly.
ESP ®
trailer stabilisation is active above
speeds of about 65 km/h.
ESP ®
trailer stabilisation does not work if
ESP ®
is deactivated or disabled because of a
malfunction. EBD (electronic brake force distribu-
tion)
i Observe the "Important safety notes" sec-
tion for driving safety systems (Y page 61). G
WARNING
If EBD has malfunctioned, the rear wheels can still lock, e.g. under full braking. This increa-
ses the risk of skidding and an accident.
You should therefore adapt your driving style
to the different handling characteristics. Havethe brake system checked at a qualified spe-
cialist workshop. 68
Driving safety systemsSafety

Observe information regarding indicator and
warning lamps (Y page 258) as well as dis-
play messages (Y page 232).
EBD monitors and controls the brake pres-
sure on the rear wheels to improve driving
stability while braking. ADAPTIVE BRAKE
ADAPTIVE BRAKE enhances braking safety
and offers increased braking comfort. In addi-
tion to the braking function, ADAPTIVE BRAKE
also has the HOLD function (Y page 180) and
hill start assist (Y page 145). For further
information, see Driving tips (Y page 166).STEER CONTROL
STEER CONTROL helps you by transmitting a noticeable steering force to the steering
wheel in the direction required for vehicle
stabilisation.
This steering support is provided in particular
if:
R both right wheels or both left wheels are on
a wet or slippery road surface when you
brake
R the vehicle starts to skid.
If there is an ESP ®
malfunction, you will not
receive any steering support from STEER
CONTROL. Power steering will, however, con-
tinue to function. Anti-theft systems
Immobiliser
The immobiliser prevents your vehicle from
being started without the correct key.
X To activate: remove the key from the igni-
tion lock.
X To deactivate: switch on the ignition.
When leaving the vehicle, always take the key
with you and lock the vehicle. The engine can be started by anyone with a valid key that is
left inside the vehicle.
i The immobiliser is always deactivated
when you start the engine. ATA (Anti-Theft Alarm system)
X
To prime: lock the vehicle with the key.
Indicator lamp :flashes. The alarm sys-
tem is primed after approximately
15 seconds.
X To deactivate: unlock the vehicle with the
key.
or X Insert the key into the ignition lock.
A visual and audible alarm is triggered if the
alarm system is primed and you open: R the vehicle with the emergency key ele-
ment
R a door
R the tailgate
R the bonnet
X To stop the alarm: insert the key into the
ignition lock.
The alarm is switched off.
or X Press the %or& button on the key.
The alarm is switched off.
The alarm is not switched off, even if you
close the open door that has triggered it, for
example. Anti-theft systems
69Safety Z

If you unlock the vehicle using the emergency
key element, the fuel filler flap will not be
unlocked automatically.
X To unlock the fuel filler flap: insert the
key into the ignition lock.
Removing the emergency key element X
Push release catch :in the direction of
the arrow and at the same time, remove
emergency key element ;from the key. Battery of the key
Important safety notes G
WARNING
Batteries contain toxic and corrosive substan- ces. If batteries are swallowed, it can result in
severe health problems. There is a risk of fatal injury.
Keep batteries out of the reach of children. If
a battery is swallowed, seek medical attention immediately. H
Environmental note Batteries contain pollutants.
It is illegal to dispose of them with the household rubbish.
They must be collected sep-
arately and disposed of in an environmentally responsible
recycling system.
Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop or to a col-
lection point for used batter-
ies.
Mercedes-Benz recommends that you have
the batteries replaced at a qualified specialist workshop.
Checking the battery X
Press the &or% button.
The battery is working properly if battery
check lamp :lights up briefly.
The battery is discharged if battery check
lamp :does not light up briefly.
X Replace the battery (Y page 76).
i If the key battery is checked within the
signal reception range of the vehicle, press- ing the &or% button:
R locks or
R unlocks the vehicle
i You can obtain a battery from any quali-
fied specialist workshop.
Replacing the battery You require a CR 2025 3 V cell battery.76
KeyOpening and closing