steering MERCEDES-BENZ C-Class 2011 W204 User Guide

Driver's air bag : deploys in front of the
steering wheel; front-passenger air bag ;
deploys in front of and above the glove box.
They are deployed:
Rin the event of certain frontal impacts
Rif the system determines that air bag
deployment can offer additional protection
to that provided by the seat belt
Rif the seat belt is fastened
Rindependently of other air bags in the
vehicle
If the vehicle overturns, the front air bags are
generally not deployed unless the system
detects high vehicle deceleration in a
longitudinal direction.
Your vehicle has adaptive, two-stage front air
bags. In the event of a collision, the air bag
control unit evaluates the vehicle
deceleration. When the first deployment
threshold is reached, the front air bag is filled
with enough propellant gas to reduce the risk
of injuries. The front air bag is fully deployed
if a second deployment threshold is exceeded
within a few milliseconds.
Vehicles with OCS (USA only): front-
passenger front air bag deployment is also
influenced by the passenger's weight
category as identified by the Occupant
Classification System (OCS) (Y page 41).
Vehicles with OCS (USA only): the lighter the
passenger side occupant, the higher the
vehicle deceleration rate required for second
stage inflation of the front-passenger front air
bag. In the second stage, the front air bags
are inflated with the maximum amount of
propellant gas available.
In impact situations with deceleration or
acceleration values lower than the vehicle
deceleration or acceleration values preset in
the system, the front air bags are not
deployed. You will then be protected by the
seat belt.
! Vehicles with BabySmart™ (Canada only):
do not place any objects which weigh more
than 20 lb (9 kg) on the front-passenger
seat. This could cause the system to
identify the seat as being occupied. In the
event of an accident, the restraint systems
on the front-passenger side are triggered.
Have restraint systems that have been
triggered replaced.
The front-passenger air bag will only deploy
if:
Rthe system, based on the OCS weight
sensor readings, detects that the front-
passenger seat is occupied (USA only).
Rthe 45 indicator lamp in the center
console is not lit, USA: (Y page 41),
Canada: (Y page 46).
Rthe impact exceeds a preset deployment
threshold.
Driver's knee bag
GWarning
Observe "Important safety notes"
(Y page 36).
38Occupant safetySafety
BA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 38

Driver's knee bag : increases protection for
the driver against the risk of:
R knee injuries
R thigh injuries
R lower leg injuries
Driver's knee bag : inflates beneath the
steering column. If the system determines
that deployment of driver's knee bag : can
offer additional protection to that provided by
the seat belt in the event of a frontal impact,
the system will deploy it together with the
driver's front air bag. Driver's knee bag :
operates best in conjunction with a properly
positioned and fastened seat belt.
Side impact air bagsGWarning
Observe "Important safety notes"
( Y page 36).
GWarning!
The pressure sensors for side impact air bag
control are located in the doors. Do not
modify any components of the doors or door
trim panels including, for example, the
addition of door speakers.
Improper repair work on the doors or the
modification or addition of components to the
doors create a risk of rendering the side
impact air bags inoperative or causing
unintended air bag deployment. Work on the
doors must therefore only be performed by
qualified technicians. Contact an authorized
Mercedes-Benz Center.
GWarning
Only use seat covers which have been tested
and approved by Mercedes-Benz for your
vehicle model. Using seat covers or other seat
coverings can cause a malfunction of the side
impact air bags and/or the pelvis air bags.
Contact an authorized Mercedes-Benz Center
for availability.
When deployed, the side impact air bags offer
additional protection for the thorax of the
vehicle occupants on the side of the vehicle
on which the impact occurs. However, they
do not protect the:
R head
R neck
R arms
Side impact air bags : deploy next to the
outer seat cushion.
Side impact air bags : are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or
acceleration, e.g. in a side impact
R independently of seat belt use
R independently of the front air bags
R independently of the Emergency
Tensioning Devices
Side air bags : will not deploy in side
impacts with deceleration rates which do not
exceed the system's preset deployment
thresholds for vehicle deceleration or
acceleration. You will then be protected by
the seat belt.
Vehicles with OCS (USA only): if the OCS
detects that the front-passenger seat is not
occupied and the front-passenger seat belt is
not fastened (the belt tongue is not engaged
in the seat belt buckle), the side impact air
bag on the front-passenger side will not
deploy. The side impact air bag on the front-
passenger side will deploy if the front-
passenger seat belt is fastened, regardless of
Occupant safety39SafetyBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 39Z

The ETDs on the outside seats in the rear
compartment are triggered independently of
the lock status of the seat belts.
The ETDs are triggered depending on the type
and severity of an accident:
R in the event of a head-on or rear-end
collision if the vehicle decelerates or
accelerates rapidly in a longitudinal
direction during the initial stages of the
impact
R in the event of a side impact, on the side
opposite the impact if the vehicle
decelerates or accelerates rapidly in a
lateral direction
If the Emergency Tensioning Devices (ETDs)
are triggered, you will hear a bang, and a small
amount of powder may also be released. Only
in rare cases will the bang affect your hearing.
The powder that is released generally does
not constitute a health hazard. The 6 SRS
warning lamp lights up.GWarning
Pyrotechnic ETDs that were activated must be
replaced.
For your safety, when disposing of the
pyrotechnic ETDs always follow our safety
instructions. These are available at any
authorized Mercedes-Benz Center.
Children in the vehicle
Important safety notes
GWarning
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unattended in the
vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could:
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
ignition lock or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned on these
parts.
GWarning!
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
Children in the vehicle55SafetyBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 55Z

operation is possible using the switches in
the rear compartment.
Panic alarm
X To activate: press and hold !
button : for about one second.
An alarm sounds and the exterior lighting
flashes.XTo deactivate: press ! button :
again.
or
XInsert the SmartKey into the ignition lock.
or
XPress the KEYLESS-GO Start-Stop button.
The KEYLESS-GO key must be in the
vehicle.
i USA only:
This device complies with the part 15 of the
FCC regulations. Operation is subject to
the following two conditions:
1. This device may not cause interference,
and
2. This device must withstand any
interference received, including
interference that may cause undesired
operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
i Canada only:
This device complies with the RSS-210
regulations of Industry Canada. Operation
is subject to the following two conditions:
1. This device may not cause interference,
and
2. This device must withstand any
interference received, including
interference that may cause undesired
operation of the device.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
Driving safety systems
Overview of driving safety systems
In this section, you will find information about
the following driving safety systems:
R ABS ( Anti-lock Braking System)
R BAS ( Brake Assist System)
R ESP ®
(E lectronic Stability Program)
R EBD ( Electronic Brake-power Distribution)
R ADAPTIVE BRAKE
Important safety notes
GWarning
The following factors increase the risk of
accidents:
R Excessive speed, especially in turns
R Wet and slippery road surfaces
R Following another vehicle too closely
The driving safety systems described in this
section cannot reduce these risks or prevent
the natural laws of physics from acting on the
vehicle. They cannot increase braking or
steering efficiency beyond that afforded by
the condition of the vehicle brakes and tires
or the traction afforded.
Only a safe, attentive, and skillful driver can
prevent accidents.
The capabilities of a vehicle equipped with the
driving safety systems described in this
Driving safety systems61SafetyBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 61Z

section must never be exploited in a reckless
or dangerous manner which could jeopardize
the user's safety or the safety of others.
Always adjust your driving style to the
prevailing road and weather conditions and
keep a safe distance to other road users and
objects on the street.
If a driving system malfunctions, other driving
safety systems may also switch off. Observe
indicator and warning lamps that may come
on as well as messages in the multifunction
display that may appear.
i In wintry driving conditions, always use
winter tires (M+S tires) and if necessary,
snow chains. Only in this way will the
driving safety systems described in this
section work as effectively as possible.
ABS (Anti-lock Braking System)
Important safety notes
GWarning
Observe "Important safety notes"
( Y page 61).
GWarning
Do not pump the brake pedal. Use firm, steady
brake pedal pressure instead. Pumping the
brake pedal defeats the purpose of the ABS
and significantly reduces braking
effectiveness.
ABS regulates brake pressure in such a way
that the wheels do not lock when you brake.
This allows you to continue steering the
vehicle when braking.
ABS works from a speed of about
5 mph (8 km/h) upwards, regardless of road-
surface conditions. ABS works on slippery
surfaces, even when you only brake gently.
The ! warning lamp in the instrument
cluster lights up when the ignition is switched
on. It goes out when the engine is running.
Braking
If ABS intervenes when braking, you will feel
a pulsing in the brake pedal.
XIf ABS intervenes: continue to depress the
brake pedal with force until the braking
situation is over.XTo make a full brake application:
depress the brake pedal with full force.GWarning
If the ABS malfunctions, other driving systems
such as the BAS or the ESP ®
are also switched
off. Observe indicator and warning lamps that
may come on as well as messages in the
multifunction display that may appear.
If the ABS malfunctions, the wheels may lock
during hard braking, reducing the steering
capability and extending the braking distance.
The pulsating brake pedal can be an
indication of hazardous road conditions and
functions as a reminder to take extra care
while driving.
BAS (Brake Assist)
GWarning
Observe "Important safety notes"
( Y page 61).
BAS operates in emergency braking
situations. If you depress the brake pedal
quickly, BAS automatically boosts the braking
force, thus shortening the stopping distance.
XKeep the brake pedal firmly depressed until
the emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will function as usual once you
release the brake pedal. BAS is deactivated.
GWarning
If the BAS malfunctions, the brake system still
functions, but without the additional brake
boost available that the BAS would normally
provide in an emergency braking maneuver.
Therefore, the braking distance may increase.
62Driving safety systemsSafety
BA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 62

Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Bear in mind that your vehicle
may not feature all functions described
here. This also refers to safety-related
systems and functions.
SmartKey
Important safety notes
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.
GWarning!
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
General information
If the SmartKey is faulty, contact Roadside
Assistance or an authorized Mercedes-Benz
Center.
SmartKey functions
Locking and unlocking centrally
The SmartKey centrally locks/unlocks:
R the doors
R the trunk lid
R the fuel filler flap
:& To lock the vehicle;F To unlock the trunk lid=% To unlock the vehicle
When unlocking, the turn signals flash once.
When locking, they flash three times.
When it is dark, the surround lighting also
comes on if it is activated in the on-board
computer.
70SmartKeyOpening and closing
BA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 70

ProblemPossible causes/consequences and M SolutionsThe engine cannot be
started using the
SmartKey.The on-board voltage is too low.XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary
( Y page 259).
or
XJump-start the vehicle ( Y page 262).
or
XConsult a qualified specialist workshop.The engine cannot be
started using the
SmartKey.The steering lock is mechanically blocked.XRemove the SmartKey and re-insert it into the ignition lock.
While doing this, turn the steering wheel in both directions.The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.XClose the door and try to start the vehicle again.There is interference from a powerful source of radio waves.XStart your vehicle with the SmartKey in the ignition lock.Doors
Important safety notes
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.GWarning!
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Doors77Opening and closingBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 77Z

lock yourself out if the vehicle is being
pushed, towed, or located on a test rig.
XTo deactivate: press and hold button :
for about five seconds until a tone sounds.
XTo activate: press and hold button ; for
about five seconds until a tone sounds.
iWhen you push either of the two buttons
and an audible warning signal does not
sound, the relevant setting has already
been selected.
On vehicles with a luxury multifunction
steering wheel, you can also activate and
deactivate the automatic locking using the
on-board computer (Y page 181).
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked
centrally with the SmartKey or KEYLESS-GO:
XTake the mechanical key out of the
SmartKey (Y page 73).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key counter-clockwise
to position 1.
The door is unlocked.
XTurn the mechanical key back and remove
it.
Locking the vehicle (mechanical key)
Emergency locking
If the vehicle can no longer be locked
centrally with the SmartKey or KEYLESS-GO:
XOpen the driver's door.XClose the front-passenger door, the rear
doors and the trunk lid.
XPress the locking button (Y page 78).XMake sure that the locking knobs on the
doors are still visible. Press down the
locking knobs by hand, if necessary.
XClose the driver's door.XTake the mechanical key out of the
SmartKey (Y page 73).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key clockwise as far
as it will go to position 1.
XTurn the mechanical key back and remove
it.
XMake sure that the doors and the trunk lid
are locked.
Doors79Opening and closingBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 79Z

iIf you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not activated.
Trunk
Important safety notes
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
GWarning
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.
GWarning!
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accidentGWarning
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
For the trunk lid to be opened fully, there must
be a minimum clearance from floor to ceiling
of 5.90 ft (1.80 m).
The trunk lid can be:
R opened and closed manually from outside
R opened automatically from outside
Opening and closing manually
Opening
You can only open the trunk lid after
unlocking it first.
You can only unlock the trunk lid when the
vehicle is stationary.
XPress the % button on the SmartKey.80TrunkOpening and closing
BA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 80

Side windows
Important safety notes
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.
GWarning!
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
GWarning!
When opening or closing the door windows,
make sure there is no danger of anyone being
harmed by the opening/closing procedure.
The door windows are equipped with the
automatic operation and anti-entrapment
features. If during automatic operation a door
window encounters an obstruction that
blocks its path, the anti-entrapment feature
will stop the door window and open it slightly.
The door windows operate differently when
the switch is pulled and held. See the section
about the side windows for details.
The closing of the door windows can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by either pressing or
pulling the respective switch.
If a door window encounters an obstruction
that blocks its path in a circumstance where
you are closing the door windows by pressing
and holding button & on the SmartKey or
by pressing and holding the sensor surface
(vehicles with KEYLESS-GO) on an outside
door handle, the anti-entrapment feature will
not operate.
Activate the override switch when children
are riding in the back seats of the vehicle. The
children may otherwise injure themselves,
e.g. by becoming trapped in the door window
opening.
GWarning!
Do not keep any part of your body up against
the window pane when opening a window. The
downward motion of the pane may pull that
part of your body down between the window
pane and the door frame and trap it there. If
there is a risk of entrapment, release the
switch and pull it to close the window.
Side windows83Opening and closingBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 83Z