Tail MERCEDES-BENZ C-Class 2011 W204 Owner's Guide

Roadside Assistance call buttonXPress and hold Roadside Assistance
button : for more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated. The
indicator lamp in Roadside Assistance
button : flashes while the call is active.
The Connecting Call message appears in
the multifunction display and the audio
system or COMAND is muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The audio system or COMAND display
shows that an mbrace call is active. You can
switch to the navigation menu by pressing
the NAVI button on COMAND during the
call. Spoken commands are not available.
A voice connection is established between
the Mercedes-Benz Roadside Assistance
Representative and the vehicle occupants.
XDescribe the type of assistance needed.
The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or organizes for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center. You may
be charged for services such as repair work
and/or towing. Further details are available
in your mbrace manual.
i If the indicator lamp in MB info call
button : flashes continuously and it was
not possible to establish a voice
connection to the Response Center, then
the mbrace system has failed to initiate a
Roadside Assistance call (e.g. the
corresponding cellular phone network is
not available). The Call Failed message
appears in the multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the audio system or on
COMAND.
i Sign and Drive services 28
: you are not
charged for services such as jump-starting,
providing a few gallons of fuel for a fuel tank
that has been run dry or changing a flat tire
with the vehicle's own spare tire.
MB Info call button
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XPress and hold MB info call button : for
more than two seconds.
A call to the Response Center is initiated.
MB info call button indicator lamp :
flashes while the connection is being
established. The Connecting Call
message appears in the multifunction
display and COMAND is muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The audio system or COMAND display
shows that an mbrace call is active. You can
switch to the navigation menu by pressing
the NAVI button on COMAND during the
call. Spoken commands are not available.
A voice connection between the Response
Center and the vehicle occupants is
established. You can obtain information on
how to operate your vehicle's systems, on the
location of the nearest authorized Mercedes-
Benz Center, and on further products and
services offered by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 29
.
Log in under "Owners Online".
i If the indicator lamp in MB info call
button : flashes continuously and no
voice connection to the Response Center
has been established, then the mbrace
system has failed to initiate an MB info call
(e.g. the corresponding mobile phone
network is not available). The Call
Failed message appears in the
multifunction display.
XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority
An emergency call can still be initiated even
if a service call is currently active, e.g. a
Roadside Assistance call or an MB info call.
In this case, an emergency call will take
priority and override all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the ~ button on the
multifunction steering wheel or the
corresponding button for ending a telephone
call on the audio system or on COMAND.
i When an mbrace call has been initiated,
the audio system or COMAND is muted.
The mobile phone is no longer connected
to COMAND. If you must use your mobile
phone, we recommend that you do this only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Destination Download gives you access to a
database with over 10 million points of
interest (POIs) which can be downloaded to
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the entered address.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
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Cleaning the sensorsXClean sensors : of the driving systems
with water, car shampoo and a soft cloth.
! When cleaning the sensors with a power
washer, maintain a distance between the
vehicle and the nozzle of the power washer
of at least 11.8 in (30 cm). Information
about the correct distance is available from
the equipment manufacturer.
Cleaning the rear view camera
XUse clear water and a soft cloth to clean
camera lens :.
! Do not clean the camera lens and the area
around the rear view camera with a power
washer.
Cleaning the exhaust tail pipes
Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
tail pipe by cleaning it regularly, especially in
winter and after washing.
! Do not clean the exhaust tail pipes with
alkaline-based cleaning agents, such as
wheel cleaner.
XClean the exhaust tail pipes with a chrome
care product tested and approved by
Mercedes-Benz.
Interior care
Cleaning the display
XBefore cleaning the display, make sure that
it is switched off and has cooled down.
XClean the display surface using a
commercially-available microfiber cloth
and TFT/LCD display cleaner.
XDry the display surface using a dry
microfiber cloth.
! For cleaning, do not use any of the
following:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household
cleaning agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to
irreparable damage to the display.
Cleaning the plastic trim
GWarning!
When cleaning the steering wheel boss and
dashboard, do not use cockpit sprays or
cleaning agents containing solvents. Cleaning
agents containing solvents cause the surface
to become porous, and as a result, plastic
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Towing and tow-starting
Important safety notes
GWarning
If you tow the vehicle, you must use a rigid
towing bar if:
R the engine will not run.
R there is a malfunction in the brake system.
R there is a malfunction in the power supply
or the vehicle's electrical system.
With the engine not running, there is no power
assistance for the brake and steering
systems. You will then need considerably
more force to steer and to brake and the
brake pedal travel will be longer. If necessary,
depress the brake pedal with maximum force.
Before towing away, make sure that the
steering can be moved and is not locked.
If you tow or tow-start another vehicle, its
weight must not exceed the maximum
permissible gross vehicle weight of your
vehicle.
It is better to have the vehicle transported
than to have it towed.
! You may only tow the vehicle a maximum
distance of 30 miles (50 km). A towing
speed of 30 mph (50 km/h) must not be
exceeded.
For towing distances over 30 miles
(50 km), the vehicle must loaded onto a
transporter.
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged.
! Do not use the towing eye for recovery,
as this could damage the vehicle. If in
doubt, recover the vehicle with a crane.
! Drive slowly and smoothly when towing.
Excessive tractive power could otherwise
damage the vehicles.
! Do not tow with sling-type equipment.
This could damage the vehicle.
! On vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop
button. Turn the SmartKey to position 2 in
the ignition lock and shift the automatic
transmission to N. Then, turn the SmartKey
back to 0 and leave it in the ignition lock.
! Vehicles with automatic transmission
must not be started by tow-starting. This
could otherwise damage the transmission.
! Vehicles with 4MATIC must not be towed
with the front or rear axle raised. This could
otherwise damage the transmission.
The automatic transmission must be in
position N while the vehicle is being towed.
The battery must be connected and charged.
Otherwise:
R you will not be able to turn the SmartKey to
position 2 in the ignition lock.
R you will not be able to shift the automatic
transmission to position N.
Vehicles with automatic transmission:
manually release the selector lever lock in
position P(Y page 144).
i Switch the automatic lock ( Y page 181)
off before towing. Otherwise, you could
lock yourself out of the vehicle when
pushing or towing the vehicle.
Installing/removing the towing eye
Installing the towing eye
XRemove the towing eye from the vehicle
tool kit ( Y page 253).GWarning
The exhaust tail pipe may be hot. You could
burn yourself if you touch the tail pipe. Be
particularly careful when removing the rear
cover.
The mountings for the removable towing eyes
are located in the bumpers. They are at the
front and at the rear, behind the covers.
264Towing and tow-startingBreakdown assistance
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If you wish to cancel the restart:XPress the % button.
The tire pressure values stored at the last
restart will continue to be monitored.
Maximum tire pressures
GWarning
Never exceed the maximum tire inflation
pressure. Follow recommended tire inflation
pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly, adversely
affect handling and fuel economy, and are
more likely to fail from being overheated.
Do not overinflate tires. Overinflated tires can
adversely affect handling and ride comfort,
wear unevenly, increase stopping distance,
and result in sudden deflation (blowout)
because they are more likely to become
punctured or damaged by road debris,
potholes etc.
:Maximum permitted tire pressure
(example)
i The actual values for tires are specific to
each vehicle and may deviate from the
values in the illustration.
When adjusting the tire pressures always
observe the recommended tire pressure for
your vehicle ( Y page 272).
Loading the vehicle
Instruction labels for tires and loads
GWarning
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver's door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also result
in handling or steering problems, or brake
failure.
Two instruction labels on your vehicle show
the maximum possible load.
(1)The Tire and Loading Information placard
is on the B-pillar on the driver's side. The
Tire and Loading Information placard
shows the permissible number of
occupants and the maximum permissible
vehicle load. It also contains details of the
tire sizes and corresponding pressures
for tires mounted at the factory.(2)The vehicle identification plate is on the
B-pillar on the driver's side. The vehicle
identification plate informs you of the
gross vehicle weight rating. It is made up
of the vehicle weight, all vehicle
occupants, the fuel and the cargo. You
can also find information about the
maximum gross axle weight rating on the
front and rear axle.
The maximum gross axle weight rating is
the maximum weight that can be carried
by one axle (front or rear axle). Never
exceed the maximum load or the
maximum gross axle weight rating for the
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:B-pillar, driver's side
Maximum permissible gross vehicle
weight rating
i The data in the illustration of the Tire and
Loading Information placard is an example.
The maximum permissible gross vehicle
weight rating is vehicle-specific and may
differ from that which is illustrated. You can
find the valid maximum permissible gross
vehicle weight rating for your vehicle on the
Tire and Loading Information placard.
XThe Tire and Loading Information placard
gives you details on maximum permissible
gross vehicle weight rating :: "The gross
weight of occupants and luggage must
never exceed XXX kilograms or XXX
pounds."
The gross weight of all vehicle occupants,
cargo, luggage and trailer load/noseweight (if
applicable) must not exceed the specified
value.
Number of seats
i The data in the illustration of the Tire and
Loading Information placard is an example.
The number of seats is vehicle-specific and
can differ from the details shown. The
number of seats in your vehicle can be
found on the Tire and Loading Information
placard.
Maximum number of seats : determines the
maximum number of occupants allowed to
travel in the vehicle. This information can be
found on the Tire and Loading Information
placard.
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Example 1Example 2Example 3Weight of the
occupantsOccupant 1:
150 lbs (68 kg)
Occupant 2:
180 lbs (82 kg)
Occupant 3:
160 lbs (73 kg)
Occupant 4:
140 lbs (63 kg)
Occupant 5:
120 lbs (54 kg)Occupant 1:
200 lbs (91 kg)
Occupant 2:
190 lbs (86 kg)
Occupant 3:
150 lbs (68 kg)Occupant 1:
150 lbs (68 kg)Gross weight of all
occupants750 lbs (340 kg)540 lbs (245 kg)150 lbs (68 kg)Example 1Example 2Example 3Step 3Permissible cargo
and trailer load/
noseweight
(maximum gross
vehicle weight rating
from the Tire and
Loading Information
placard minus the
gross weight of all
occupants)1500 lbs
(680 kg) -
750 lbs (340 kg)
= 750 lbs
(340 kg)1500 lbs
(680 kg) -
540 lbs (245 kg)
= 960 lbs
(435 kg)1500 lbs
(680 kg) -
150 lbs (68 kg) =
1350 lbs
(612 kg)
The greater the combined weight of the occupants, the lower the maximum luggage load.
Further information can be found under "Towing a trailer" ( Y page 284).
Vehicle identification plate
Even if you have calculated the total cargo
carefully, you should still make sure that the
gross vehicle weight rating and the gross axle
weight rating are not exceeded. Details can
be found on the vehicle identification plate on
the B-pillar on the driver's side (Y page 280).
Gross vehicle weight: the gross weight of
the vehicle, all passengers, cargo and trailer
load/noseweight (if applicable) must not
exceed the permissible gross vehicle weight.Gross axle weight rating: the maximum
permissible load that can be carried by one
axle (front or rear axle).
To ensure that your vehicle does not exceed
the maximum permissible values (gross
vehicle weight and maximum gross axle
weight rating), have your loaded vehicle
(including driver, occupants, cargo, and full
trailer load if applicable) weighed on a
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have been especially developed for driving
on snow.
An electronic speed limiter prevents your
vehicle from exceeding the following speeds:
R All vehicles (except AMG vehicles):
130 mph (210 km/h)
R AMG vehicles: 155 mph (250 km/h)
R AMG vehicles with raised maximum speed:
174 mph (280 km/h)
The speed index of tires installed at the
factory may be higher than the maximum
speed that the electronic speed limiter
permits.
Make sure that your tires have the required
speed index as specified in the "Tires" section
( Y page 293) for your vehicle, e.g. when
buying new tires.
More information on reading the tire data can
be obtained at any qualified specialist
workshop, e.g. at an authorized Mercedes-
Benz Center.
Load index
i Tire data is vehicle-specific and may
deviate from the data in the example.
In addition to the load bearing index, load
index : may be imprinted after the letters
that identify speed index B (Y page 287) on
the sidewall of the tire.
R If no specification is given: no text (as in the
example above), represents a standard
load (SL) tire
R XL or Extra Load: represents a reinforced
tire
R Light load: represents a light load tire
R C, D, E: represents a load range that
depends on the maximum load that the tire
can carry at a certain pressure
DOT, Tire Identification Number (TIN)
U.S. tire regulations prescribe that every new
tire manufacturer or retreader has to imprint
a TIN in or on the sidewall of each tire
produced.
The TIN is a unique identification number. The
TIN enables the tire manufacturers to inform
purchasers of recalls and other safety-
relevant matters. It makes it possible for the
purchaser to easily identify the affected tires.
The TIN is made up of manufacturer
identification code ;, tire size =, tire type
code ? and date of manufacture A.
i Tire data is vehicle-specific and may
deviate from the data in the example.
DOT (Department of Transportation): tire
symbol : marks that the tire complies with
the requirements of the U.S. Department of
Transportation.
Manufacturer identification code:
manufacturer identification code ; provides
details on the tire manufacturer. New tires
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into contact with your skin. Before refueling,
extinguish all naked flames. Never allow
sparks or smoking materials near ethanol.
Changing the fuel type
For best performance and driveability, it is
recommended that you use either one or the
other fuel. Avoid alternating regularly
between the two different types of fuel.
When changing the fuel type, make sure:
R the fuel level is below half full.
R the fuel level is above the reserve level. This
is identifiable by the fuel tank reserve
warning lamp not being lit.
R you add more than 5 gallons (20 liters) of
fuel.
R before refueling, you switch off the engine.
R the engine is started and operated for at
least five minutes immediately after
refueling.
These precautions and recommendations
should prevent any difficulties when starting
and operating the engine which otherwise
may be experienced before the engine has
fully adapted to the different fuel.
If, in spite of these recommendations, the
engine does not perform properly, add at
least 3 gallons (12 liters) of gasoline. This may
improve the running of the engine.
Fuel consumption
Ethanol fuel (E85) contains less energy per
gallon than gasoline. To ensure that the
engine performance with ethanol fuel (E85) is
similar to that when using gasoline, the
engine must burn more ethanol fuel. As a
result, it is to be expected that the fuel
consumption will increase when using
ethanol fuel (E85), compared to gasoline.
Maintenance
When you bring your vehicle for maintenance
or repairs, please inform your authorized
Mercedes-Benz Center if you use or have
used ethanol fuel (E85).Low outside temperatures
It is possible that the time required for the
starting procedure will significantly increase
at outside temperatures below 32 ‡ (0 †).
At low outside temperatures, Mercedes-Benz
recommends the use of an auxiliary heater.
For further information, contact an
authorized Mercedes-Benz Center.
Rough idling may also be experienced at low
outside temperatures until the engine is fully
warmed up.
Ethanol fuel (E85) is unsuitable for use when
outside temperatures fall below 14 ‡
(-10 †).
High outside temperatures
At outside temperatures above 95 ‡ (35 †),
the time required for the starting procedure
may increase and be accompanied by rough
idling following the start.
Fuel requirements
Use only premium-grade unleaded gasoline.
The octane number should be at least 91.
Details can be found on the gas pump. The
octane number is the average value of the
Research Octane Number (RON) and Motor
Octane Number (MON): (RON + MON) / 2,
also known as knock resistance.
Reformulated Gasoline (RFG) and/or
unleaded gasoline with additives can be used
if the concentration of the additives in the fuel
does not exceed 10%, e.g.:
R Ethanol
R TAME
R ETBE
R IPA
R TBA
For MTBE, the concentration should not
exceed 15%.
The concentration of methanol in gasoline
including other additives must not exceed 3%.
Using mixtures of methanol and ethanol is not
permitted. Gasohol, a mixture of 10% ethanol
and 90% unleaded gasoline can be used.
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Publication details
Internet
Further information about Mercedes-Benz
vehicles and about Daimler AG can be found
on the following websites:
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada
only)
Editorial office
Not to be reprinted, translated or otherwise
reproduced, in whole or in part, without the
written permission of Daimler AG.
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