MERCEDES-BENZ C-Class 2011 W204 Workshop Manual

Problems with the air bag deactivation systemProblemPossible causes/consequences and M SolutionsThe 45
indicator lamp
illuminates and
remains illuminated.A special BabySmart™ compatible child restraint system is
installed on the front-passenger seat.
The front-passenger front air bag is therefore deactivated.A BabySmart™-compatible child restraint system is not installed
on the front-passenger seat. The BabySmart™ system is
malfunctioning.XHave the BabySmart™ system checked as soon as possible at
an authorized Mercedes-Benz Center.GWarning
If the 45 indicator lamp illuminates and remains illuminated when the weight of a typical
adult or someone larger than a small individual has been detected on the passenger seat, do not
allow any occupant to use the passenger seat until the system has been repaired.
ProblemPossible causes/consequences and M SolutionsThe 45
indicator lamp does not
illuminate or does not
remain illuminated with
a BabySmart™-
compatible child
restraint system
properly installed on
the front-passenger
seat.The BabySmart™ system is malfunctioning.XMake sure there is nothing between the seat cushion and the
child seat.XCheck the installation of the child restraint system.XIf the 45 indicator lamp does not illuminate, have the
BabySmart™ system checked as soon as possible at an
authorized Mercedes-Benz Center.
Do not transport a child on the front-passenger seat until the
child seat recognition system has been repaired.NECK-PRO head restraints (except
C63 AMG)
The NECK-PRO head restraints increase
protection for the driver's and front-
passenger's head and neck. In the event of a
rear collision of a certain severity, the head
restraints on the driver's and the front-
passenger seats are moved forwards and
upwards. This provides better head support.GWarning
Do not secure any objects (e.g. coat hangers)
on the NECK-PRO head restraints. Otherwise,
the NECK-PRO head restraints may not
function properly, or in the event of a rear-end
collision may not be able offer the level of
protection they are designed to provide.GWarning
Only use seat covers/head restraint covers
that have been tested and approved by
Mercedes-Benz for your model.
Using seat covers and head restraint covers
other than those recommended may cause a
malfunction when NECK-PRO head restraints
are triggered or front side impact air bags/
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pelvis air bags may be prevented from
deploying.
Contact an authorized Mercedes-Benz Center
for availability.
If the NECK-PRO head restraints have been
triggered in an accident, you must reset the
NECK-PRO head restraints on the driver's and
front-passenger seat (Y page 50).
Otherwise, the additional protection will not
be available in the event of another rear-end
collision. You can recognize that NECK-PRO
head restraints have been triggered by the
fact that they have moved forwards and can
no longer be adjusted.
GWarning!
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation.
Resetting triggered NECK-PRO head
restraints (except AMG vehicles)
GWarning
For safety reasons, have the NECK-PRO head
restraints checked at an authorized
Mercedes-Benz Center after a rear-end
collision.
GWarning
When pushing back the NECK-PRO head
restraint cushion, make sure your fingers do
not become caught between the head
restraint cushion and the cover. Failure to
observe this could result in injuries.
iResetting the NECK-PRO head restraints
requires a lot of strength. If you have
difficulty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
XPress the base of the NECK-PRO head
restraint cushion back in the direction of
arrow ; as far as it will go.
XPush the NECK-PRO head restraint cushion
down into the guide in the direction of
arrow = as far as it will go.
XFirmly fold the NECK-PRO head restraint
cushion back in the direction of arrow :
until it engages.
XRepeat this procedure for the second
NECK-PRO head restraint.
Seat belts
Important safety notes
The use of seat belts and infant and child
restraint systems is required by law in all 50
states, the District of Columbia, the U.S.
territories and all Canadian provinces.
Even where this is not the case, all vehicle
occupants should have their seat belts
fastened when the vehicle is in motion.
iSee "Children in the vehicle"
(Y page 55) for more information on
infants and children traveling with you in
the vehicle and restraints for infants and
children.
GWarning!
Always fasten your seat belt before driving off.
Always make sure all of your passengers are
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properly restrained. You and your passengers
should always wear seat belts.
Failure to wear and properly fasten and
position your seat belt greatly increases your
risk of injuries and their likely severity in an
accident.
If you are ever in an accident, your injuries can
be considerably more severe without your
seat belt properly buckled. Without your seat
belt buckled, you are much more likely to hit
the interior of the vehicle or be ejected from
it. You can be seriously injured or killed.
In the same crash, the possibility of injury or
death is lessened if you are properly wearing
your seat belt. The air bags can only protect
as intended if the occupants are properly
wearing their seat belts.GWarning
Never ride in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or even fatal injuries. The seat backrest and
seat belt provide the best restraint when the
wearer is in a position that is as upright as
possible and the seat belt is properly
positioned on the body.
GWarning
Never let more people ride in the vehicle than
there are seat belts available. Make sure
everyone riding in the vehicle is correctly
restrained with a separate seat belt. Never
use a seat belt for more than one person at a
time.
GWarning
Damaged seat belts or seat belts that have
been subjected to stress in an accident must
be replaced and their anchoring points must
also be checked.
Only use seat belts which have been approved
by Mercedes-Benz.
Do not make any modifications to the seat
belts. This can lead to unintended activation
of the ETDs or to their failure to activate when
necessary.
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Have all work carried out only by qualified
technicians. Contact an authorized
Mercedes-Benz Center.
Correct use of the seat beltGWarning
USE SEAT BELTS PROPERLY
R Seat belts can only work when used
properly. Never wear seat belts in any other
way than as described in this section, as
that could result in serious injuries in the
event of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver front air bag, driver's side knee
bag, front-passenger front air bag, side
impact air bags, pelvis air bags, window
curtain air bags for the side windows),
Emergency Tensioning Devices, seat belt
force limiters, and front seat knee bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags,
driver's side knee bag, and ETDs) and side
(side impact air bags, pelvis air bags,
window curtain air bags, and ETDs) impacts
which exceed preset deployment
thresholds.
R Never wear the shoulder belt under your
arm, across your neck or off your shoulder.
In a frontal crash, your body would move
too far forward. That would increase the
chance of head and neck injuries. The seat
belt would also apply too much force to the
ribs or abdomen, which could severely
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injure internal organs such as your liver or
spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm.
R Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
abdomen, it could cause serious injuries in
a crash.
R Never wear seat belts over rigid or
breakable objects in or on your clothing,
such as eyeglasses, pens, keys etc., as
these might cause injuries.
R Make sure the seat belt is always fitted
snugly. Take special care of this when
wearing loose clothing.
R Never use a seat belt for more than one
person at a time. Do not fasten a seat belt
around a person and another person or
other objects at the same time.
R Seat belts should not be worn twisted. In a
crash, you would not have the full width of
the seat belt to distribute impact forces.
The twisted seat belt against your body
could cause injuries.
R Pregnant women should also always use a
lap-shoulder belt. The lap belt portion
should be positioned as low as possible on
the hips to avoid any possible pressure on
the abdomen.
R Place the seat backrest in a position that is
as upright as possible.
R Check your seat belt during travel to make
sure it is properly positioned.
R Never place your feet on the instrument
panel, dashboard, or on the seat. Always
keep both feet on the floor in front of the
seat.
R When using a seat belt to secure infant
restraints, toddler restraints, or children in
booster seats, always follow the child seat
manufacturer's instructions.GWarning
Do not pass seat belts over sharp edges. They
could tear.
Do not allow the seat belt to get caught in the
door or in the seat adjustment mechanism.
This could damage the seat belt.
Never attempt to make modifications to seat
belts. This could impair the effectiveness of
the seat belts.
Fastening seat belts
GWarning
According to accident statistics, children are
safer when properly restrained on the rear
seats than on the front-passenger seat. Thus,
we strongly recommend that children be
placed in the rear seat whenever possible.
Regardless of seating position, children 12
years old and under must be seated and
properly secured in an appropriately sized
child restraint system or booster seat
recommended for the size and weight of the
child. For additional information, see the
"Children in the vehicle" section.
A child's risk of serious or fatal injuries is
significantly increased if the child restraints
are not properly secured in the vehicle and/
or the child is not properly secured in the child
restraint.
GWarning
Canada only: children 12 years old and under
may ride on the front seat if a BabySmart™
compatible child restraint system is installed
on the front-passenger seat. Use only
Mercedes-Benz approved BabySmart™
compatible child restraint systems. A
BabySmart™ compatible child restraint
system will deactivate the front-passenger
front air bag when installed correctly. The
front-passenger front air bag will not be
deactivated if the child restraint systems that
are installed are not BabySmart™ compatible
or if BabySmart™ compatible child restraint
systems are not installed correctly. If the
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front-passenger front air bag is deployed in a
collision, the child will be struck by the air bag.
If this happens, serious or fatal injury will
result.
XAdjust the seat and move the backrest to
an almost vertical position (Y page 92).
XPull the seat belt smoothly through belt
sash guide :.
XWithout twisting it, guide the shoulder
section of the seat belt across the middle
of your shoulder and the lap section across
your hips.
XEngage belt tongue ; in buckle =.XIf necessary, adjust the seat belt to the
appropriate height (Y page 53).
XIf necessary, pull upwards on the shoulder
section of the seat belt to tighten the belt
across your body.
All seat belts in the vehicle, except the
driver's seat belt, are equipped with a special
seat belt retractor to secure child restraint
systems properly. For further information on
"Special seat belt retractors", see
(Y page 58).
For more information about releasing the seat
belt with release button ?, see "Releasing
seat belts" (Y page 53).
Seat belt outlet height adjustment
You can adjust the seat belt height on the
driver's seat and the front-passenger seat.
Adjust the height so that the upper part of the
seat belt is routed across the center of your
shoulder.
XTo raise: slide the belt sash guide upwards.
The belt sash guide engages in various
positions.
XTo lower: press and hold belt sash guide
release :.
XSlide the belt sash guide downwards.XRelease belt sash guide release : and
make sure that the belt sash guide has
engaged.
Releasing seat belts
XPress release button ? (Y page 52) and
guide belt tongue ; back towards belt
sash guide :.
! Make sure that the seat belt is fully rolled
up. Otherwise, the seat belt or belt tongue
will be trapped in the door or in the seat
mechanism. This could damage the door,
the door trim panel and the seat belt.
Damaged seat belts can no longer fulfill
their protective function and must be
replaced. Consult an authorized Mercedes-
Benz Center.
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Belt warning for driver and front
passenger
Regardless of whether the driver's and front-
passenger seat belts have already been
fastened, the 7 seat belt warning lamp
lights up for six seconds each time the engine
is started. It then goes out once the driver and
the front passenger have fastened their seat
belts.
If the driver's seat belt is not fastened after
the engine is started, an additional warning
tone will sound. The warning tone goes out
after approximately six seconds or once the
driver's seat belt is fastened.
If, after six seconds, the driver or front-
passenger have not fastened their seat belts
and the doors are closed:
R the 7 seat belt warning lamp remains
illuminated as long as either the driver's or
front-passenger seat belt is not fastened.
R if the vehicle speed exceeds 15 mph
(25 km/h), the 7 seat belt warning
lamp lights up. Additionally, a warning tone
will sound with increasing intensity for a
maximum of 60 seconds or until the
driver's and front-passenger seat belt are
fastened.
If the driver/front passenger unfasten their
seat belt while the vehicle is in motion, the
7 seat belt warning lamp lights up and a
warning tone sounds again.
The warning tone ceases even if the driver or
front passenger have still not fastened their
seat belt after 60 seconds. The 7 seat belt
warning lamp stops flashing but remains
illuminated.
After the vehicle comes to a standstill, the
warning tone is reactivated and the 7 seat
belt warning lamp flashes again if the vehicle
speed again exceeds 15 mph (25 km/h) .
The 7 seat belt warning lamp only goes
out if:
R both the driver and the front passenger
have fastened their seat belts.
or
R the vehicle is stationary and a door is open.
i For more information on the 7 seat
belt warning lamp, see "Indicator and
warning lamps in the instrument cluster,
seat belt" ( Y page 204).
Emergency Tensioning Devices and
seat belt force limiters
The front seat belts and the outer seat belts
in the rear are equipped with ETDs and belt
force limiters.
! If the front-passenger seat is not
occupied, do not engage the seat belt
tongue in the buckle on the front-
passenger seat. Otherwise, the Emergency
Tensioning Device could be triggered in the
event of an accident.
The ETDs tighten the seat belts in an accident,
pulling them close against the body.
ETDs do not correct incorrect seat positions
or incorrectly fastened seat belts.
ETDs do not pull vehicle occupants back
towards the backrest.
Seat belt force limiters, when activated, are
employed to help reduce the force exerted by
the seat belts on occupants during a crash.
The front belt force limiters are synchronized
with the front air bags, which take on a part
of the deceleration force. Thus, the force
exerted on the occupant is distributed over a
greater area.
The ETDs can only be activated if:
R the ignition is switched on.
R the restraint systems are operational; see
"SRS warning lamp" ( Y page 34).
R the belt tongue is engaged in the buckle on
each of the lap-shoulder belts in the front.
R the front-passenger seat is occupied and
the belt tongue is engaged in the buckle on
the front-passenger side.
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The ETDs on the outside seats in the rear
compartment are triggered independently of
the lock status of the seat belts.
The ETDs are triggered depending on the type
and severity of an accident:
R in the event of a head-on or rear-end
collision if the vehicle decelerates or
accelerates rapidly in a longitudinal
direction during the initial stages of the
impact
R in the event of a side impact, on the side
opposite the impact if the vehicle
decelerates or accelerates rapidly in a
lateral direction
If the Emergency Tensioning Devices (ETDs)
are triggered, you will hear a bang, and a small
amount of powder may also be released. Only
in rare cases will the bang affect your hearing.
The powder that is released generally does
not constitute a health hazard. The 6 SRS
warning lamp lights up.GWarning
Pyrotechnic ETDs that were activated must be
replaced.
For your safety, when disposing of the
pyrotechnic ETDs always follow our safety
instructions. These are available at any
authorized Mercedes-Benz Center.
Children in the vehicle
Important safety notes
GWarning
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unattended in the
vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could:
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
ignition lock or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned on these
parts.
GWarning!
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
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If an infant or child is traveling in the vehicle:XSecure the child using an infant or child
restraint system appropriate to the age and
weight of the child.XMake sure that the infant or child is
properly secured at all times while the
vehicle is in motion.
Child restraint systems
Important safety notes
GWarning
Observe "Important safety notes"
( Y page 55).
We recommend all infants and children be
properly restrained using the child restraint
systems at all times while the vehicle is in
motion.
The use of infant or child restraints is required
by law in all 50 states, the District of
Columbia, the U.S. territories and all
Canadian provinces.
Infants and small children should always be
seated in an infant or child seat restraint
system appropriate for the size and weight of
the child. They must be properly secured in
accordance with the manufacturer's
installation instructions for the infant or child
seat restraint system. All infant and child seat
restraint systems must comply with the US
Federal Motor Vehicle Safety Standards 213
and 225 and Canadian Motor Vehicle Safety
Standards 213 and 210.2.
A statement by the child restraint
manufacturer of compliance with these
standards can be found on the instruction
label on the restraint system. You will also
find the statement in the instruction manual
provided with the child restraint system.
When using an infant restraint system, child
restraint system or booster seat, make sure
to carefully read and follow all manufacturer's
instructions for installation and use.
Please read the warning labels affixed to the
interior of the vehicle or to the infant restraint
or child restraint system.GWarning
Accident statistics show that children
secured in the rear seats are safer than
children secured in the front-passenger seat.
For this reason, we strongly advise that you
always secure children in the rear seats.
Regardless of the seat position, children
under 12 years must be secured correctly in
a suitable infant or child restraint system or
booster seat suitable for the size and weight
of the child.
The infant or child restraint system must be
correctly secured using the vehicle's seat
belt, the seat belt and Top Tether belt or the
lower anchorages and the Top Tether belt in
complete accordance with the child seat
manufacturer's instructions.
Occupants, in particular children, must sit as
upright as possible, fasten the seat belt
correctly and use a suitable infant restraint
system, child restraint system or booster seat
suitable for the size and weight of the child.
Children can be seriously or even fatally
injured by an air bag deploying. Observe the
following important information if it is
absolutely necessary to carry a child on the
front-passenger seat:
R USA only: Your vehicle is equipped with air
bag technology that is designed to
deactivate the front-passenger front air
bag, when the system on the front-
passenger seat detects the weight of a
typical 12-month old child in a standard
child restraint.
R USA only: For children that weigh more
than a typical 12-month old child, the front-
passenger front air bag can be activated or
deactivated. Always make sure that the
45 indicator lamp is illuminated
indicating that the front-passenger front air
bag is deactivated.
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RCanada only: Children 12 years old and
under may ride on the front seat if a
BabySmart™ compatible child restraint
system is installed on the front-passenger
seat. Use only Mercedes-Benz approved
BabySmart™ compatible child restraint
systems. A BabySmart™ compatible child
restraint system will deactivate the front-
passenger front air bag when installed
correctly. The front-passenger front air bag
will not be deactivated if the child restraint
systems that are installed are not
BabySmart™ compatible or if BabySmart™
compatible child restraint systems are not
installed correctly. If the front-passenger
front air bag is deployed in a collision, the
child could be struck by the air bag. This
could lead to serious or fatal injury.
R A child in a rear-facing child restraint on the
front-passenger seat will be seriously
injured or even killed if the front-passenger
front air bag inflates in a collision which
could occur under some circumstances,
even with the air bag technology installed
in your vehicle. The only way to completely
rule out this risk is by making sure you
never place a child in a rearward-facing
child restraint system on the front-
passenger seat. For this reason, we
strongly advise that you always carry
children in a rearward-facing child restraint
system on a rear seat.
R If you must install a rear-facing child
restraint on the front-passenger seat
because circumstances require you to do
so, make sure the 45 indicator lamp
is illuminated, indicating that the front-
passenger front air bag is deactivated. If the
45 indicator lamp does not light up
or goes out when the child restraint system
is installed, check the anchorages of the
restraint system. Check the 45
indicator lamp regularly while driving to
ensure that the 45 indicator lamp is
illuminated. If the 45 indicator lamp
goes out or remains out, you may only carrya child on the front-passenger seat once
the system has been repaired.
A child in a rear-facing child restraint on the
front-passenger seat will be seriously
injured or even killed if the front-passenger
front air bag inflates.
R when securing a child in a child restraint
system on the front-passenger seat, you
must:
- move the front-passenger seat as far
back as possible
- use a child restraint system that is
suitable for the age, size and weight of
the child
- observe the manufacturer's installation
instructions in order to install and secure
the child restraint system correctly.GWarning
Infants and small children should never share
a seat belt with another occupant. During an
accident, they could be crushed between the
occupant and seat belt.
A child's risk of serious or fatal injuries is
significantly increased if the child restraints
are not properly secured in the vehicle and/
or the child is not properly secured in the child
restraint.
Children too big for a toddler restraint must
ride in seats using regular seat belts. Position
the shoulder belt across the chest and
shoulder, not face or neck. A booster seat
may be necessary to achieve proper seat belt
positioning for children over 41 lb (18 kg) until
they reach a height where a lap/shoulder belt
fits properly without a booster.
When the child restraint is not in use, remove
it from the vehicle or secure it with the seat
belt to prevent the child restraint from
becoming a projectile in the event of an
accident.
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Special seat belt retractorGWarning
Observe "Important safety notes"
( Y page 55).
All seat belts in the vehicle, except the
driver's seat belt, are equipped with a special
seat belt retractor. When activated, the
special seat belt retractor ensures that the
seat belt cannot slacken after being fastened.
Installing a child restraint system:
XAlways comply with the manufacturer's
installation instructions.XPull the seat belt smoothly from the inertia
reel.XEngage the seat belt tongue in the belt
buckle.
Activating the special seat belt retractor:
XPull the seat belt out fully and let the inertia
reel retract it again.
While the seat belt is retracting, you should
hear a ratcheting sound. The special seat
belt retractor function is enabled.XPush down on the child restraint system to
take up any slack.
Removing a child restraint system/
deactivating the special seat belt retractor:
XAlways comply with the manufacturer's
installation instructions.XPress the seat belt release button and
guide the belt tongue to the belt outlet.
The special seat belt retractor function is
deactivated.GWarning
Never release the seat belt buckle while the
vehicle is in motion, since the special seat belt
retractor will be deactivated.
LATCH-type (ISOFIX) child seat anchors
GWarning
Observe "Important safety notes"
( Y page 55).
GWarning
Children that are too large for a child restraint
must travel in seats using normal seat belts.
Position shoulder belt across the chest and
shoulder, not face or neck.
In order to attain the correct seating position
for children weighing over 41 lb (18 kg), it may
be necessary to use a booster seat until they
reach a height where a normal lap/shoulder
seat belt lies properly across their bodies
without the need for a booster seat.
Install the child restraint system according to
the manufacturer's instructions.
The child restraint system must be installed
firmly on both brackets.
An incorrectly installed child restraint system
can come loose in the event of an accident,
causing the child to be severely or fatally
injured.
Child restraint systems/child restraint
retaining brackets that are damaged or have
suffered damage due to an impact must be
replaced.
ISOFIX is a standardized securing system for
specially designed child restraint systems on
the rear seats. Securing rings for two LATCH-
type (ISOFIX) child restraint systems are
installed on the left and right of the rear seats.
Use the vehicle's seat belts to install child
restraint systems without the ISOFIX
securing system. Follow the manufacturer's
instructions for of child restraint systems.
! When installing the child restraint system,
make sure that the seat belt for the center
seat does not get trapped. Otherwise, the
seat belt could be damaged.
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