tow MERCEDES-BENZ C-Class 2011 W204 Owner's Manual

Index ....................................................... 4Introduction ......................................... 18At a glance ........................................... 23Safety ................................................... 33Opening and closing ...........................69Seats, steering wheel and mirrors ....91Lights and windshield wipers ..........105Climate control ................................. 119Driving and parking ..........................129On-board computer and displays ....165Loading, stowing and features ........215Maintenance and care ......................237Breakdown assistance .....................251Tires and wheels ............................... 269Technical data ................................... 301
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SPORT handling modeActivating/deactivating (AMG
vehicles) .......................................... 64
Warning lamp ................................. 208
SRS (Supplemental Restraint
System) Display message ............................ 185
Introduction ..................................... 34
Warning lamp ................................. 209
Warning lamp (function) ................... 34
Standard display (on-board
computer) .......................................... 170
Starting the engine Important safety notes ..................133
Station
see Radio
Steering (display message) .............. 201
Steering wheel Adjusting (electrically) .....................98
Adjusting (manually) ........................98
Buttons (on-board computer) ......... 167
Cleaning ......................................... 248
Important safety notes ....................98
Memory function (storing
settings) ........................................... 98
Storing settings (memory
function) ........................................ 102
Steering wheel paddle shifters ........ 141
Stowage compartments Armrest (under) ............................. 217
Glove box ....................................... 216
Stowage space
Cup holders ................................... 220
Important safety information .........216
Stowage well
Trunk floor (under) .........................219
Submenu (on-board computer)
Convenience .................................. 181
Factory setting ............................... 182
Instrument cluster .........................178
Lights ............................................. 180
Standard display ............................ 170
Time/Date ..................................... 179
Vehicle ........................................... 181
Summer opening
see Convenience opening feature
Sun visor ............................................ 221Supplemental Restraint System
see SRS
Surround lighting (on-board
computer) .......................................... 180
Switching off the alarm (ATA) ............ 67
T
Tachometer ........................................ 167
Tailgate Display message (12-button
multifunction steering wheel) ........200
Tail lamps (Display message) ........... 192
Tank content Fuel gauge ....................................... 26
Technical data ................................... 302
C 250 ............................................. 311
C 250 4MATIC ............................... 311
C 300 ............................................. 311
C 300 4MATIC ............................... 312
C 350 .................................... 312, 313
C 350 4MATIC ............................... 312
Tires/wheels ................................. 293
TELEAID
Call priority .................................... 230
Display message ............................ 185
Downloading destinations
(COMAND) ..................................... 230
Emergency call .............................. 227
Important safety notes ..................226
Locating a stolen vehicle ...............231
MB info call button ........................229
Remote vehicle locking ..................231
Roadside Assistance button ..........229
Self-test ......................................... 227
System .......................................... 227
Vehicle remote unlocking ..............231
Telephone
Accepting a call ............................. 176
Display message ............................ 201
Menu (on-board computer) ............176
Number from the phone book ........ 177
Redialing ........................................ 177
Rejecting/ending a call .................177
Telephone compartment .................. 217
Temperature Coolant .......................................... 166
Coolant (on-board computer) ......... 171
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Tires and wheels (important safety
information) ....................................... 270
Top Tether ............................................ 59
Towing Important safety guidelines ...........264
Installing the towing eye ................264
Removing the towing eye ...............265
Tow-starting
Emergency engine starting ............266
Installing the towing eye ................266
Removing the towing eye ...............266
Transfer case ..................................... 144
Transmission position display ......... 138
Transmission positions .................... 139
Trip computer (on-board
computer) .......................................... 170
Trip odometer Calling up ....................................... 170
Resetting (on-board computer) ......171
Trunk
Automatic opening ........................... 81
Emergency release ..........................82
Important safety guidelines .............80
Locking separately ...........................82
Trunk lid
Display message ............................ 200
Turn signal (display message) ......... 191
Turn signals ....................................... 108
Type plate see Vehicle identification plate
U
Unlocking Emergency unlocking .......................79
From inside the vehicle (central
unlocking button) ............................. 78
V
Vanity mirror Sun visor ........................................ 222
Vehicle
Data acquisition ............................... 22
Emergency unlocking .......................79
Equipment ....................................... 18
Exterior view .................................... 24
Individual settings (on-board
computer) ...................................... 178
Loading .......................................... 280
Lowering ........................................ 258
Maintenance .................................... 19
Parking up ..................................... 150
Raising ........................................... 256
Reporting problems .........................21
Towing away .................................. 264
Tow-starting ................................... 264
Transporting .................................. 266
Vehicle data
see Technical data
Vehicle identification number
see VIN
Vehicle identification plate .............. 303
Vehicle tool kit .................................. 253
Video (DVD) ........................................ 176
Video DVD (on-board computer) ...... 176
VIN ...................................................... 303
W
Warning and indicator lamps ABS ................................................ 206
Brakes ........................................... 203
Check Engine ................................. 210
Coolant .......................................... 210
ESP ®
.............................................. 207
ESP ®
OFF ....................................... 208
Fuel tank ........................................ 210
Overview .......................................... 27
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........46
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................41
Reserve fuel ................................... 210
Seat belt ........................................ 204
SPORT handling mode ...................208
SRS ................................................ 209
Tire pressure monitor ....................212
Warranty ............................................ 302
Wheel bolt tightening torque ........... 258
Wheel chock ...................................... 255
Wheels Changing/replacing .......................286
Changing a wheel .......................... 255
Checking ........................................ 271
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If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used Car"
found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available.
The use of leaded fuels can damage the
catalytic converter.
R Gasoline may have a considerably lower
octane rating. Improper fuel can cause
engine damage.
Certain Mercedes-Benz models are available
for delivery in Europe under our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses:
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Safety notes
GWarning
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.
GWarning
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
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Exterior viewFunctionPage:Trunk lidVehicle tool kit253;Rear window heating125=Lights111?Fuel filler flap145ADefrosting the windshield124Cleaning the windows246BSliding sunroof86FunctionPageCExterior mirrors100DWindshield wipers115EOpening the hood238Engine oil239Coolant240FTowing away264GTires and wheels270Flat tire25424Exterior viewAt a glance
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Center consoleFunctionPage:Hazard warning lamps109;ATA indicator lamp67=Indicator lamp 45
(USA only)41
Indicator lamp 45
(Canada only)46
?COMAND/audio system;
see separate operating
instructions
ASeat heating97BPARKTRONIC (Canada
only)159
CRear window roller sunblind222FunctionPageDDynamic handling package
with sports mode158
EStowage compartment216Ashtray223Cigarette lighter224FGear lever137Selector lever138GCup holder220HStowage compartment216IAudio/COMAND controllerJSelects the drive program140Center console29At a glanceBA 204 USA, CA Edition A 2011; 1; 5, en-UShereepeVersion: 3.0.3.62010-05-20T09:17:30+02:00 - Seite 29

front-passenger front air bag is deployed in a
collision, the child will be struck by the air bag.
If this happens, serious or fatal injury will
result.
XAdjust the seat and move the backrest to
an almost vertical position (Y page 92).
XPull the seat belt smoothly through belt
sash guide :.
XWithout twisting it, guide the shoulder
section of the seat belt across the middle
of your shoulder and the lap section across
your hips.
XEngage belt tongue ; in buckle =.XIf necessary, adjust the seat belt to the
appropriate height (Y page 53).
XIf necessary, pull upwards on the shoulder
section of the seat belt to tighten the belt
across your body.
All seat belts in the vehicle, except the
driver's seat belt, are equipped with a special
seat belt retractor to secure child restraint
systems properly. For further information on
"Special seat belt retractors", see
(Y page 58).
For more information about releasing the seat
belt with release button ?, see "Releasing
seat belts" (Y page 53).
Seat belt outlet height adjustment
You can adjust the seat belt height on the
driver's seat and the front-passenger seat.
Adjust the height so that the upper part of the
seat belt is routed across the center of your
shoulder.
XTo raise: slide the belt sash guide upwards.
The belt sash guide engages in various
positions.
XTo lower: press and hold belt sash guide
release :.
XSlide the belt sash guide downwards.XRelease belt sash guide release : and
make sure that the belt sash guide has
engaged.
Releasing seat belts
XPress release button ? (Y page 52) and
guide belt tongue ; back towards belt
sash guide :.
! Make sure that the seat belt is fully rolled
up. Otherwise, the seat belt or belt tongue
will be trapped in the door or in the seat
mechanism. This could damage the door,
the door trim panel and the seat belt.
Damaged seat belts can no longer fulfill
their protective function and must be
replaced. Consult an authorized Mercedes-
Benz Center.
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Belt warning for driver and front
passenger
Regardless of whether the driver's and front-
passenger seat belts have already been
fastened, the 7 seat belt warning lamp
lights up for six seconds each time the engine
is started. It then goes out once the driver and
the front passenger have fastened their seat
belts.
If the driver's seat belt is not fastened after
the engine is started, an additional warning
tone will sound. The warning tone goes out
after approximately six seconds or once the
driver's seat belt is fastened.
If, after six seconds, the driver or front-
passenger have not fastened their seat belts
and the doors are closed:
R the 7 seat belt warning lamp remains
illuminated as long as either the driver's or
front-passenger seat belt is not fastened.
R if the vehicle speed exceeds 15 mph
(25 km/h), the 7 seat belt warning
lamp lights up. Additionally, a warning tone
will sound with increasing intensity for a
maximum of 60 seconds or until the
driver's and front-passenger seat belt are
fastened.
If the driver/front passenger unfasten their
seat belt while the vehicle is in motion, the
7 seat belt warning lamp lights up and a
warning tone sounds again.
The warning tone ceases even if the driver or
front passenger have still not fastened their
seat belt after 60 seconds. The 7 seat belt
warning lamp stops flashing but remains
illuminated.
After the vehicle comes to a standstill, the
warning tone is reactivated and the 7 seat
belt warning lamp flashes again if the vehicle
speed again exceeds 15 mph (25 km/h) .
The 7 seat belt warning lamp only goes
out if:
R both the driver and the front passenger
have fastened their seat belts.
or
R the vehicle is stationary and a door is open.
i For more information on the 7 seat
belt warning lamp, see "Indicator and
warning lamps in the instrument cluster,
seat belt" ( Y page 204).
Emergency Tensioning Devices and
seat belt force limiters
The front seat belts and the outer seat belts
in the rear are equipped with ETDs and belt
force limiters.
! If the front-passenger seat is not
occupied, do not engage the seat belt
tongue in the buckle on the front-
passenger seat. Otherwise, the Emergency
Tensioning Device could be triggered in the
event of an accident.
The ETDs tighten the seat belts in an accident,
pulling them close against the body.
ETDs do not correct incorrect seat positions
or incorrectly fastened seat belts.
ETDs do not pull vehicle occupants back
towards the backrest.
Seat belt force limiters, when activated, are
employed to help reduce the force exerted by
the seat belts on occupants during a crash.
The front belt force limiters are synchronized
with the front air bags, which take on a part
of the deceleration force. Thus, the force
exerted on the occupant is distributed over a
greater area.
The ETDs can only be activated if:
R the ignition is switched on.
R the restraint systems are operational; see
"SRS warning lamp" ( Y page 34).
R the belt tongue is engaged in the buckle on
each of the lap-shoulder belts in the front.
R the front-passenger seat is occupied and
the belt tongue is engaged in the buckle on
the front-passenger side.
54Occupant safetySafety
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ESP®
(Electronic Stability Program)
Important safety notesGWarning
Observe "Important safety notes"
( Y page 61).
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. If necessary, the engine output is also
modified to keep the vehicle on the desired
course within physical limits. ESP ®
assists
the driver when pulling away on wet or
slippery roads. ESP ®
can also stabilize the
vehicle during braking.
If ESP ®
intervenes, the ä warning lamp
flashes in the instrument cluster.
GWarning!
Never switch off the ESP when you see the
ESP warning lamp ä flashing in the
instrument cluster. In this case proceed as
follows:
R When driving off, apply as little throttle as
possible.
R While driving, ease up on the accelerator
pedal.
R Adapt your speed and driving style to the
prevailing road conditions.
Failure to observe these guidelines could
cause the vehicle to skid. The ESP cannot
prevent accidents resulting from excessive
speed.
! Vehicles without 4MATIC: switch the
ignition off when:
R the parking brake is being tested using a
dynamometer
R the vehicle is being towed with the front
axle raised
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
! Vehicles with 4MATIC: switch off the
ignition when the parking brake is being
tested on a brake dynamometer.
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
! Vehicles with 4MATIC: function or
performance tests may only be carried out
on a 2-axle dynamometer. If you wish to
operate the vehicle on such a
dynamometer, please consult an
authorized Mercedes-Benz Center in
advance. You could otherwise damage the
drive train or the brake system.
i Only use wheels with the recommended
tire sizes. Only then will ESP ®
function
properly.
ETS/4ETS (Electronic Traction System)GWarning
Observe "Important safety notes"
( Y page 61).
Traction control is part of ESP ®
.
Traction control brakes the drive wheels
individually if they spin. This enables you to
pull away and accelerate on slippery surfaces,
for example if the road surface is slippery on
one side. On vehicles with 4MATIC, more
drive torque is also transferred to the wheel
or wheels with traction.
Traction control remains active if you
deactivate ESP ®
.
Deactivating/activating ESP ®
(except
AMG vehicles)
GWarning
The ESP ®
should not be switched off during
normal driving other than in the
circumstances described below. Disabling
the system will reduce vehicle stability in
driving maneuvers.
Do not switch off the ESP ®
when a spare
wheel is mounted.
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lock yourself out if the vehicle is being
pushed, towed, or located on a test rig.
XTo deactivate: press and hold button :
for about five seconds until a tone sounds.
XTo activate: press and hold button ; for
about five seconds until a tone sounds.
iWhen you push either of the two buttons
and an audible warning signal does not
sound, the relevant setting has already
been selected.
On vehicles with a luxury multifunction
steering wheel, you can also activate and
deactivate the automatic locking using the
on-board computer (Y page 181).
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked
centrally with the SmartKey or KEYLESS-GO:
XTake the mechanical key out of the
SmartKey (Y page 73).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key counter-clockwise
to position 1.
The door is unlocked.
XTurn the mechanical key back and remove
it.
Locking the vehicle (mechanical key)
Emergency locking
If the vehicle can no longer be locked
centrally with the SmartKey or KEYLESS-GO:
XOpen the driver's door.XClose the front-passenger door, the rear
doors and the trunk lid.
XPress the locking button (Y page 78).XMake sure that the locking knobs on the
doors are still visible. Press down the
locking knobs by hand, if necessary.
XClose the driver's door.XTake the mechanical key out of the
SmartKey (Y page 73).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XTurn the mechanical key clockwise as far
as it will go to position 1.
XTurn the mechanical key back and remove
it.
XMake sure that the doors and the trunk lid
are locked.
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