tow MERCEDES-BENZ C CLASS 2016 Service Manual

Stowage compartments in the front Glove box X
To open: pull handle C and open glove box
flap D .X
To close: fold glove box flap D upwards until
it engages.
Objects in A4 format or an iPad ®
, for example,
can be stored in the glove box. For vehicles with
a perfume atomizer ( Y
page 138) the storage
space of the glove box is restricted.
The glove box can only be locked and unlocked
using the mechanical key. X
To lock: insert the mechanical key into the
lock and turn it 90° clockwise to position H .X
To unlock: insert the mechanical key into the
lock and turn it 90° counter-clockwise to
position G . Eyeglasses compartment X
To open: press marking C .
The eyeglasses compartment opens down.
Make sure that the eyeglasses compartment is
always closed while the vehicle is in motion.
Stowage compartment in the front center
console
X
Briefly press trim D in the direction of the
arrow.
Cover C swings upwards.
Stowage compartment under the armrest
X
To open: press button C at the front.
The stowage space opens.Stowage areas 309
Stowage and features Z

Depending on the vehicle's equipment, the fol-
lowing may be in the stowage space: R
a multimedia connector unit with 2 USB ports
and a SD card slot, e.g. for use with an iPod ®
,
iPhone ®
or MP3 player, see the separate
Operator's Manual R
a small stowage space in the upper front sec-
tion
Stowage compartment in the doors
You can store items such as a rolled-up fluores-
cent jacket (driver's door) and the vehicle docu-
ment wallet (front-passenger door) in stowage
compartment C in the doors.
In doors D you can store bottles with a capacity
of up to 34 fl. oz. (1.0 liter).
Stowage space in the rear
Stowage compartment in the rear seat
armrest
! Do not sit on or support your body weight on
the rear seat armrest when it is folded down,
as you could otherwise damage it.
! Close the cover of the stowage compart-
ment before folding the rear seat armrest
back into the seat backrest. X
To open: fold down the seat armrest. X
Press on the front of release catch C and fold
the cover of the armrest upwards.
Additional stowage space Depending on the equipment, the following
additional stowage areas are available in the
vehicle: R
card and coin holder in the dashboard above
the light switch (not suitable for holding thin
objects such as shopping tokens) R
the open stowage compartment in the center
console R
stowage net in front-passenger footwell R
the map pockets on the back of the driver's
and front-passenger seat R
the parcel nets on the left and right-hand side
in the trunk
Observe the loading guidelines ( Y
page 308)
and the safety notes regarding stowage spaces
( Y
page 308).
Ski and snowboard bag
Important safety notes
G WARNING
The skibag in conjunction with the lashing
straps cannot restrain any objects other than
skis.
Vehicle occupants could be struck in the
event of sudden braking or an accident, for
instance, if you: R
transport other heavy or sharp-edged
objects in the skibag R
do not secure the skibag with the lashing
straps
There is a risk of accident and injury.
Store only skis in the skibag. Always secure
the skibag with the lashing straps so that it
cannot move around.
A maximum of four pairs of skis or two snow-
boards can be transported in the ski and snow-
board bag.310
Sto wag e areas
Stowag e an d features

X
Adjust the head restraints if necessary
( Y
page 107). X
Move the driver's or front-passenger seat
back if necessary.
You should always engage the rear seat backr-
ests if you do not need the through-loading fea-
ture. This will prevent unauthorized access to
the trunk from the vehicle interior.
Locking the center rear seat backrest
In order to prevent the trunk from being
accessed by unauthorized persons, the center
seat backrest can be locked using a catch. The
center seat backrest can only be folded forward
together with the left seat backrest. X
To lock: fold the left and center seat backr-
ests forward. Make sure that the center and
left seat backrests are engaged and joined
together. X
Slide catch C upwards.
The release mechanism of the center seat
backrest is locked. X
To unlock: fold the left and center seat backr-
ests forward. X
Slide catch C downwards.
Securing cargo
Cargo tie-down rings
Observe the following notes on securing loads: R
Observe the loading guidelines ( Y
page 308).R
Secure the load using the cargo tie-down
rings. R
Distribute the load on the cargo tie-down
rings evenly. R
Do not use elastic straps or nets to secure a
load, as these are only intended as an anti-slip
protection for light loads. R
Do not route tie-downs across sharp edges or
corners. R
Pad sharp edges for protection.
Vehicles with the through-loading feature in the
rear bench seat: X
Fold up the cargo tie-down rings next to the
rear seat backrest and put them through the
slots in the carpet.
Bag hook
G WARNING
The bag hooks cannot restrain heavy objects
or items of luggage. Objects or items of lug-
gage could be flung around and thereby hit
vehicle occupants when braking or abruptly
changing directions. There is a risk of injury.
Only hang light objects on the bag hooks.
Never hang hard, sharp-edged or fragile
objects on the bag hooks.
! The bag hook can bear a maximum load of
6.6lbs (3kg) and should not be used to secure
a load.Stowage areas 313
Sto wag e an d features Z

must therefore ensure that you observe the roof
carrier manufacturer's installation instructions.
Vehicles with a panorama roof with power
tilt/sliding panel: the panorama roof with
power tilt/sliding panel cannot be opened if a
roof carrier is installed. The panorama roof with
power tilt/sliding panel can still be raised to
allow ventilation of the vehicle interior.
If the panorama roof with power tilt/sliding
panel makes contact with a roof carrier
approved by Mercedes-Benz, the sunroof will
lower slightly but remain raised at the rear.
Attaching the roof carrier
X
Open covers C carefully in the direction of
the arrow. X
Fold covers C upwards.X
Only secure the roof carrier to the anchorage
points under covers C .X
Observe the manufacturer's installation
instructions.
Features
Cup holder
Important safety notes
G WARNING
If objects in the passenger compartment are
stowed incorrectly, they can slide or be
thrown around and hit vehicle occupants. In
addition, cupholders, open stowage spaces
and mobile phone brackets cannot always
retain all objects they contain. There is a risk
of injury, particularly in the event of sudden
braking or a sudden change in direction. R
Always stow objects so that they cannot be
thrown around in such situations. R
Always make sure that objects do not pro-
trude from stowage spaces, parcel nets or
stowage nets. R
Close the lockable stowage spaces before
starting a journey. R
Always stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or bulky objects in
the trunk.
! Only use the cup holders for containers of
the right size and which have lids. The drinks
could otherwise spill.
! Do not expose drinks bottles in the cup
holder in the center console to continuous,
strong and direct sunlight. The passenger
compartment in the area of the center con-
sole can otherwise be damaged by the con-
centrated and reflected sunlight.
Observe the loading guidelines ( Y
page 308).
Cup holder in the front-compartment
center console
If you remove the cup holder insert, you can use
the resulting compartment for stowage. X
To open: open the stowage compartment
( Y
page 309). X
To remove: slide catch

X
To extend: pull the roller sunblind out by
tab C and hook it onto retainers D at the top
of the window.
Rear window roller sunblind
Important safety notes
G WARNING
Parts of the body could be trapped in the
sweep of the roller sunblind when the roller
sunblind is extended or retracted. There is a
risk of injury.
When extending or retracting make sure that
no parts of the body are in the sweep of the
roller sunblind. Briefly press the button again
if someone becomes trapped. The opening or
closing process is briefly stopped. The roller
sunblind then returns to its initial position.
! Make sure that the roller sunblind can move
freely. Otherwise, the roller sunblind or other
objects could be damaged.
Extending/retracting the roller sun-
blind
X
Turn the SmartKey to position 1 or 2 in the
ignition lock ( Y
page 146).X
To extend or retract: briefly press button C .
The roller sunblind fully extends or fully
retracts. X
To stop: briefly press button C again.
The roller sunblind stops briefly and moves
back into the out-of-use position. Ashtray
Front ashtray
! The stowage space under the ashtray is not
heat resistant. Before placing lit cigarettes in
the ashtray, make sure that the ashtray is
properly engaged. Otherwise, the stowage
space could be damaged.
Example X
To open: open the stowage compartment
( Y
page 309). X
Push the cover of the ashtray upwards at its
right side

There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes Observe the notes on system activation
( Y
page 320).
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered. You cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the Call
Connected message appears in the multifunc-
tion display.
All important information on the emergency is
transmitted, for example: R
current location of the vehicle (as determined
by the GPS system) R
vehicle identification number R
information on the severity of the accident
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
lished between the Customer Assistance Center
and the vehicle occupants. R
If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency. R
If there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously. The Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call manually:
press cover C briefly to open. X
Press and hold SOS button D for at least one
second.
The indicator lamp in SOS button D flashes
until the emergency call is concluded. X
Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing the SOS button, you will not know
whether mbrace placed the emergency call. In
this case, always summon assistance by other
means.
Roadside Assistance button Features 321
Stowage and features Z

X
To call Roadside Assistance: press Road-
side Assistance button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 325).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center.
You may be charged for services such as repair
work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side Assistance call, if: R
the indicator lamp for Roadside Assistance
call button R is flashing continuously.R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed message appears in the mul-
tifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding multimedia system
button for ending a phone call.
MB Info call button X
To call MB Info: press MB Info call button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button C
flashes while the connection is being made.
The Connecting Call message appears in
the multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.322
Features
Sto wag e an d features

Specifying and sending the destination
address X
Go to the website http://maps.google.com
and enter a destination address into the entry
field. X
To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle. X
When the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field. X
Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address X
Turn the SmartKey to position 2 in the ignition
lock ( Y
page 146).
The transmitted destination address is loaded
into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No the address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles. Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail-
able and a data connection is possible. X
Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password. X
Return to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via: R
the Internet, under the "Owners Online" sec-
tion R
the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing The vehicle remote-closing feature can be used
when you have forgotten to lock the vehicle and
you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and a data connection is possible. X
Contact the following service hotlines:324
Features
Stowage and features

Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via: R
the Internet, under the "Owners Online" sec-
tion R
the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue a numbered incident
report. X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest authorized Mercedes-
Benz Center or a recovery vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center. The Roadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the Request for Vehi‐
cle Diagnostics Received Start vehi‐
cle diagnostics? message appears in the
display. X
Press the Yes button to confirm the message. X
When the Vehicle Diagnostics Please
Start Ignition message appears: turn the
SmartKey to position 2 in the ignition lock
( Y
page 146). X
If the Please follow the instructions
received by phone and move your vehi‐
cle to a safe position. message
appears: please follow the instructions
received by phone and move your vehicle to a
safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐
cle Diagnostics Active message.
If you select Cancel
, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice con‐
nection may be interrupted during
data transfer) message appears. The vehicle
data can now be sent. X
Press the OK button to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display
shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
( Y
page 32). Features 325
Stowage and features Z

Information on Roadside Assistance
( Y
page 29).
Downloading routes Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
A route can be prepared and sent by either a
customer service representative or under "Own-
ers Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the naviga-
tion system, you will see the External route
ICON_POI_Category Name_1 has been
saved to "Previous destinations".
Would you like to start navigation?
message on the multimedia system display.
The route is saved. X
To start route guidance: select Yes .
An overview of the route is shown in the dis-
play.
If you select No , the saved route can be called
up later in the navigation menu. X
Select Start .
Starting route guidance.
Downloaded and saved routes can be called up
again.
You can find further information in the separate
multimedia system operating instructions.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehicle,
a message will be sent to the Customer Assis-
tance Center. The Customer Assistance Center
then forwards this information to you.
You can select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The data you receive contains the following
information: R
the location where the speed limit was excee-
ded R
the time at which the speed limit was excee-
ded R
the selected speed limit which was exceeded Geo fencing Geo fencing allows you to select areas which the
vehicle should not enter or leave. You will be
informed if the vehicle crosses the boundaries
of the selected areas. You can select the way in
which you receive this information beforehand.
Possible options include text message, e-mail or
an automated call.
The area can be determined as either a circle or
a polygon with a maximum of ten corners. You
can specify up to ten areas simultaneously. Dif-
ferent settings are possible for each area.
These settings can be called up under "Owners
Online" at http://www.mbusa.com.
Alternatively, you can trigger an MB Info call and
inform the customer service representative that
you wish to activate geo fencing.
Currently inactive areas can be activated by text
message.
Triggering the vehicle alarm With this function, you can trigger the vehicle's
panic alarm via text message. An alarm sounds
and the exterior lighting flashes. Depending on
the setting, the panic alarm lasts five or ten sec-
onds. Afterwards, the alarm switches off.
Garage door opener
General notes The HomeLink ®
garage door opener integrated
in the rear-view mirror allows you to operate up
to three different door and gate systems.
Use the integrated garage door opener only on
garage doors that: R
have safety stop and reverse features and R
meet current U.S. federal safety standards
Once programed, the integrated garage door
opener in the rear-view mirror will assume the
function of the garage door system's remote
control. Please also read the operating instruc-
tions for the garage door system.
When programming a garage door opener, park
the vehicle outside the garage. Do not run the
engine while programming.
Certain garage door drives are incompatible
with the integrated garage door opener. If you
have difficulty programing the integrated garage326
Features
Stowage and features