media MERCEDES-BENZ C-Class 2017 W205 Comand Manual

ProblemPossible causes/consequences andMSolutions
TheNavigationUnavailable Pleaserefer to the Opera‐tor's Manual.mes-
sage appears.
The multimedia system has an integrated hard drive on which the
digital map is stored.
To protect the integrated hard drive against damage, the multimedia
system deactivates it at very high and low temperatures. The naviga-
tion system will then be temporarily unavailable.
XLet the vehicle and the multimedia system heat up or cool down to a normal temperature.
XTo hide the message: switch the multimedia system off and then
on again.
ProblemPossible causes/consequences and MSolutions
A message informs you
that the data medium
containing the digital
map is incompatible with
the vehicle software.The data medium containing the digital map cannot be used for the
update.
XTo confirm the message: press the controller.
XRemove the data medium.
XHave the system database checked at an authorized Mercedes-
Benz Center.
ProblemPossible causes/consequences andMSolutions
The map software
update has failed.The data medium is dirty.
XClean the data medium.
XRestart the update.
The data medium is scratched.
XConsult an authorized Mercedes-Benz Center.
There is overheating due to excessive temperatures in the vehicle
interior.
XWait until the vehicle interior has cooled down.
XRestart the update.
The multimedia system's integral hard disk has been physically dam-
aged.
XConsult an authorized Mercedes-Benz Center.
ProblemPossible causes/consequences andMSolutions
The multimedia system
asks for an activation
code during the map
update.The digital map is secured with an activation code.
XConsult an authorized Mercedes-Benz Center.
Problems with the navigation system89
Navigation
Z

Your multimediasyste mequipment
These operatin ginstruction sdescribe all th e
standar dan doptional equipment of your multi-
media system, as available at th etime of going
to press. Country-specifi cdifference sare pos -
sible. Bear in min dthat your vehicle may no t
feature all function sdescribed here. Thi salso
applies to safety-relevan tsystems an dfunc-
tions.
Read th einformation on qualifie dspecialis t
workshop sin th evehicle Operator's Manual.
Important safet ynotes
GWARNING
If you operat emobile communication equip-
men twhil edriving, you will be distracted from
traffic conditions. You could also los econtro l
of th evehicle. There is aris kof an accident.
Only operat ethis equipment when th evehicle
is stationary.
If you mak e acallon your mobile phone whil e
driving, always use hands-free mode. Only use
th emobile phone when road, weather an dtraffic
condition spermit .Some jurisdiction sprohibit
th edriver from usin g amobile phone whil edriv-
in g a vehicle.
Bear in min dthat at aspeed of 30 mph (approx-
imately 50 km/h), th evehicle cover s adistanc e
of 44 feet (approximately 14 m) per second.
Excessive levels of electromagnetic radiation
may cause damage to your health an dth ehealth
of others.
There is scientific discussio nsurroundin gth e
possible health risks posed by electromagnetic
fields .You can reduce this ris kby usin gan exte -
rio rantenna.
Therefore, connec tyour mobile communica-
tion sequipment to th evehicle' sexterio r
antenn awhereve rpossible.
General notes
Telephon y
ABluetoot h®interface is available fo rteleph -
ony. If your mobile phone supports th
eBluetoot h
®
profilePBAP (Phone Book Access Profile),th e
contact sare automatically displaye din th emul-
timedia system.
You can use th emessag efunction if your mobile
phone supports th eMA PBluetoot h
®profile
( M essage Access Profile) .
Wit h a suitable mobile phone ,you can use th e
hands-free syste mandreceiv evCards via th e
Bluetoot h
®interface .
You can obtain more information about suitable
mobile phone son th eInternet at
http://www.mercedes-benz.com/connect .
Or cal lth eMercedes-Ben zServic eCente rat
1-800-FOR-MERCedes(1-800-367-6372 ) for
the USA or at 1-800-387-0100 for Canada.
HD Voice®
The multimedia system supports telephone
calls in HD Voice®. The voice quality can be
improved with this procedure.
Requirements for HD Voice
®:
RYour mobile phone and mobile phone network
provider support HD Voice®.
RThe mobile phone and mobile phone network
provider of the person you are calling support
HD Voice
®.
Depending on the quality of the connection, the
voice quality may fluctuate.
Call disconnection while the vehicle is
in motion
A call may be disconnected if:
Rthere is insufficient network coverage in cer-
tain areas
Ryou move from one transmitter/receiver area
(cell) into another and no channels are free
Ryou use a SIM card that is not compatible with
the network available
Operating options
You can operate the telephone by:
Rusing the controller by turning, pressing, slid-
ing 1 or4
Rusing the touchpad (Ypage 23)
90General notes
Telephone

Rusing the6or~ button on the mult i-
function steering wheel
Rusing the Voice Control System (see the sep-
arate operating instructions)
Function restrictions
You may have to waitto use telephony via the
multimedia systeminthe foll owing situations:
Rifthe mob ilephone is switched off
RifBluetooth®is swit ched off on the mob ile
phone
Rif the mob ilephone isnot (or not yet) logged
into a mob ilephone network
Rifthe Bluetooth®function is switched off in
the multimedia system
The telephone automatically tries to log on to a
network. Ifno network isavailable, you may not
be able to make a " 911" emergency call. Ifyou
attempt to make an outgoing call, the No Ser‐
vicemessagewillappear for a short while.
Telephone menu
:Mobilephone network pro vider
;Signal strength of the mob ilephone network
=Receiver icon ¢or¡
?Telephone menu character bar
ABluetooth®device name of the currently
connected mob ilephone
BEnters characters using the touchpad
CDisplays the phone book
Sym bols :to= and Aare not shown until
after a mob ilephone has been connected to the
multimedia system. The symbols depend on
your mob ilephone and your mob ilephone net-
work pro vider. Further information on connect-
ing a mob ilephone (
Ypage 91). Symbol
;shows the current signal strength of
the mobile phone network. If all bars are fille d,
you have optimum reception.
If the bars are not fille d,you have very poor
reception or no reception at all.
iReceiver icon showswhether a call is
active/being connected ¡or not ¢.
Calls up the telephone menu
XPress %.
Showing the menu bar
XSlid e6 the controller.
If the mobile phone connected supports the
MAP Bluetooth
®profile ( Message Access
Pro file), the 1menu item is available. Further
information on text messages and e-mail
(
Ypage 112).
If you have an unread text message or e-mail,
the 0 mail symbol is displayed at the top in
the status bar. The symbol disapp ears on
ce you
have read the text message or e-mail. The ú
symbol isdisplayed as soon as the message
memory on the mobile phone or SIM card is full.
The symbol disappears once you delete at least
one message.
Connecting/disconnecting a mobile
phone
Prerequisites
For telephony via the Bluetooth®interface, you
require a Bluetooth®-capable mobile phone. The
mobile phone must support Hands-Free Pro file
1.0 or above.
On th emu ltimedia system
XActivate Bluetooth®(Ypage 39 ).
On the mobile phone
XSwit ch on the mobile phone and enter the PIN
when prompted to do so (see the manufac-
turer's operating instructions).
XActivate Bluetooth®and, ifnecessary, Blue-
tooth®vis ibilit y for other devices (see the
manufacturer's operating instructions).
This vis ibility is for restricted periods of time
on some mobile phones (see the manufactur-
er's operating instructions).
XSet the Bluetooth®device name for the
mobile phone ifnecessary.
Connecting/disconnecting a mobile phone91
Telephone
Z

The Bluetooth®device names for all of one man-
ufacturer's products might be identical. To
make it possible to clearly identify your mobile
phone, change the device name (see the man-
ufacturer's operating instructions). The name
can be freely selected.
If the mobile phone supports the PBAP (Phone
Book Access Profile) and MAP (M essage
Access Profile) Bluetooth
®profiles, the follow-
ing information will be transmitted after you
connect:
RPhone book
RCall lists
RMessages
Further information on allowing or suppressing
the automatic download of the phone book
(
Ypage 107).
The battery of the mobile phone should always
be kept sufficiently charged in order to prevent
malfunctions.
iNot all mobile phones available on the mar-
ket are equally suitable. You can obtain fur-
ther information about suitable mobile
phones and about the connection between
the mobile phone and the multimedia system
on the Internet at http://www.mercedes-
benz.com/connect .
You can also obtain more information by call-
ing.
In the USA, you can get in touch with the
Mercedes-Benz Customer Assistance Center
on 1-800-FOR-MERCedes (1-800-367-6372).
In Canada, you can get in touch with the Cus-
tomer Relations Center on 1-800-387-0100.
iSome displays (e.g. the signal strength)
depend on the supported version of the
Hands-Free Profile.
Procedure and general information
Searching for and authorizing (connecting)
a mobile phone
Before using your mobile phone with the multi-
media system for the first time, you will need to search for the phone (
Ypage 92) and then
authorize it (Ypage 93). Depending on the
mobile phone, authorization either takes place
by means of Secure Simple Pairing or by enter-
ing a passkey. The multimedia system automat-
ically makes the procedure that is relevant for your mobile phone available. You can recognize
Secure Simple Pairing by the fact that a code is
displayed on the mobile phone and on the mul-
timedia system. You can recognize the passkey
system by the fact that you have to enter a code
on the mobile phone and on the multimedia sys-
tem. The mobile phone is always connected
automatically after authorization.
If the multimedia system does not detect your
mobile phone, this may be due to particular
security settings on your mobile phone. You can
also start the search procedure and authoriza-
tion on the mobile phone (
Ypage 94).
Device-specific information on authorizing and
connecting Bluetooth
®-capable mobile phones
can be found on the Internet at http://
www.mercedes-benz.com/connect .
You can authorize up to 15 mobile phones. After
authorization, the connection of the last two tel-
ephones used always functions automatically.
Only one mobile phone can be connected to the
multimedia system at any one time.
De-authorizing (disconnecting) a mobile
phone
The connection is terminated automatically if
you leave the receiver range of the multimedia
system or deactivate Bluetooth
®on your mobile
phone.
If you no longer want the Bluetooth
®connection
to be established automatically, the mobile
phone must be de-authorized (disconnected)
(
Ypage 95).
Searching for a mobile phone
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar in the telephone
menu: slide 6the controller.
92Connecting/disconnecting a mobile phone
Telephone

XTo selectConnect Device: turn and press
the controller.
The device list is displayed.
XTo select Search for Phones: turn and
press the controller.
A message is displayed that Bluetooth
®must
be activated on the mobile phone and must be
made visible to other devices.
XTo select StartSearch: press the controller.
The available mobile phones are displayed in
the device list.
The duration of the search depends on the num- ber of Bluetooth
®telephones within range and
their characteristics.
If a new phone is found, it appears in the device list with the Ïsymbol. You can now author-
ize (connect) the mobile phone found
(
Ypage 93).
If the maximum number of authorized devices in
the device list is reached, you will be requested
to de-authorize a mobile phone (
Ypage 95).
When you call up the device list again, de-
authorized devices will be removed from the list.
To update the device list, start the search again.
Symbols in the device list
Sym-
bolExplanation
ÏNew mobile phone found, not yet
authorized.
ÑMobile phone is authorized, but is
not connected
#Mobile phone is authorized and
connected
Authorizing a mobile phone (connect-
ing)
Authorization via Secure Simple Pairing
If the multimedia system has found your mobile
phone, you can authorize (connect) it.
XTo select a mobile phone from the device list: turn the controller and press to confirm.
A code is displayed in the multimedia system
and on the mobile phone. The code is the same
XMultimedia system:
selectYes.
XMobile phone: confirm the code. Depending
on the mobile phone used, you may have to
confirm the connection to the multimedia sys-
tem and for the PBAP and MAP Bluetooth
®
profiles. The prompt to confirm may take up
to two minutes to be displayed. You may also
save the confirmation on the mobile phone
(see the manufacturer's operating instruc-
tions).
The mobile phone is now authorized and con-
nected to the multimedia system. You can
now speak using the hands-free system.
To ensure an optimum language quality, you can
set the mobile phone's transmission and recep-
tion volume (
Ypage 95).
The code is different
XMultimedia system: selectNo.
The process is canceled. Repeat the authori-
zation.
Authorization via passkey entry (access
code)
If the multimedia system has found your mobile
phone, you can authorize (connect) it.
XTo select the Bluetooth®name of the desired
mobile phone in the device list: turn and press
the controller.
The input menu for the passkey is displayed.
The passkey is a one- to sixteen-digit number
combination which you can choose yourself.
XMultimedia system: enter the passkey using
the character bar.
XSelect ¬once all the numbers have been
entered.
XMobile phone: enter the same passkey and
confirm your entry. Depending on the mobile
phone used, you may have to confirm the
connection to the multimedia system and for
the PBAP and MAP Bluetooth
®profiles. The
prompt to confirm may take up to two
minutes to be displayed. You may also save
the confirmation on the mobile phone (see the
manufacturer's operating instructions).
The mobile phone is now authorized and con-
nected to the multimedia system. You can
now speak using the hands-free system.
Connecting/disconnecting a mobile phone93
Telephone
Z

To ensure an optimum language quality, you can
set the mobile phone's transmission and recep-
tion volume (
Ypage 95).
If the Authorization Failed
message
appears, you may have entered a different pass-
key or exceeded the prescribed time limit.
Repeat the procedure.
iSome mobile phones require a passkey with
four or more digits.
iIf you wish to re-authorize the mobile phone
after de-authorizing it, you can choose
another passkey for it.
Establishing the connection from the
mobile phone
The Bluetooth®device name of the multimedia
system is MB Bluetooth.
XMultimedia system: call up the telephone
menu.
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Connect Device: turn and press
the controller.
The device list is displayed.
XTo select Connect via Phone: turn and
press the controller.
A message is displayed, stating that you can
start the search on your mobile phone.
XMobile phone: start the search for a Blue-
tooth®device (see manufacturer's operating
instructions).
The multimedia system is displayed with the
name MB Bluetooth
in the mobile phone's
device list.
XSelect MB Bluetooth.
A prompt appears in the multimedia system's
display asking if the mobile phone should be
authorized.
XMultimedia system: selectYes.
If No
is selected, the procedure is canceled.
If your mobile phone supports Secure Simple
Pairing, a code is now displayed on both devi-
ces.
The code is the same
XMultimedia system: selectYes.
XMobile phone: confirm the code. Depending
on the mobile phone used, you may have to
confirm the connection to the multimedia sys- tem and for the PBAP and MAP Bluetooth
®
profiles. The prompt to confirm may take up
to two minutes to be displayed. You may also
save the confirmation on the mobile phone
(see the manufacturer's operating instruc-
tions).
The mobile phone is now authorized and con-
nected to the multimedia system. You can
now speak using the hands-free system.
To ensure an optimum language quality, you can
set the mobile phone's transmission and recep-
tion volume (
Ypage 95).
The code is different
XMultimedia system: selectNo.
The process is canceled. Repeat the proce-
dure.
If your mobile phone does not support Secure
Simple Pairing, an input menu is displayed for
the passkey. The passkey is a one- to sixteen-
digit number combination which you can choose
yourself. Enter the same passkey in both the
multimedia system and on the mobile phone and confirm. Depending on the mobile phone used,
you may have to confirm the connection to the
multimedia system and for the PBAP and MAP
Bluetooth
®profiles.
Reconnecting automatically
The multimedia system always searches for the
last connected mobile phone.
If no connection can be made to the most
recently connected mobile phone, the system
searches for the mobile phone that was con-
nected before that one.
Switching between mobile phones
If you have authorized more than one mobile
phone, you can switch between the individual
phones.
XTo call up the telephone menu: press the
% button.
XTo show the menu bar: slide 6the control-
ler.
94Connecting/disconnecting a mobile phone
Telephone

XTo selectConnect Device: turn and press
the controller.
The device list is displayed.
XTo select the desired mobile phone: turn and press the controller.
The selected mobile phone is searched for
and connected if it is within Bluetooth
®range
and if Bluetooth®is activated.
Only one mobile phone can be connected at any one time. The currently connected mobile
phone is indicated by the #dot in the device list.
iYou can only switch to another authorized
mobile phone if you are not currently making
a call.
De-authorizing (disconnecting) a
mobile phone
Mercedes-Benz USA, LLC recommends de-
authorization in the multimedia system as well
as on the mobile phone. Subsequent authoriza-
tion may otherwise fail.
XTo call up the telephone menu: press the
% button.
XTo show the menu bar: slide 6the control-
ler.
XTo select Connect Device: turn and press
the controller.
XTo highlight the desired mobile phone in the
device list: turn the controller.
XTo select G: slide 9the controller.
XTo select Deauthorize: turn and press the
controller.
A prompt appears, asking whether you really
wish to de-authorize this device.
XTo select Yes: turn and press the controller.
The mobile phone is de-authorized.
iBefore re-authorizing the mobile phone, you
should also delete the device name MBBlue‐
toothfrom your mobile phone's Bluetooth®
list.
Displaying connection details
XTo call up the telephone menu: press the
%button.
XTo switch to the menu bar in the telephone
menu: slide 6the controller.
XTo select Connect Device: turn and press
the controller.
XTo highlight the desired mobile phone in the
device list: turn the controller.
XTo select G: slide 9the controller.
XTo select Details: turn and press the con-
troller.
The following information concerning the
selected mobile phone is shown:
RBluetooth®device name
RBluetooth®address
RAvailability status (shown after a new
search)
RAuthorization status
XTo close the detailed display: slide8 the
controller.
Reception and transmission volume
Once the mobile phone has been authorized,
you can optimize the transmission and recep-
tion volume settings. To find out about the best
possible settings for your mobile phone, visit
http://www.mercedes-benz.com/connect .
Or call the Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372)( USA) or Customer Relations
at 1-800-387-0100 (Canada).
XTo call up the telephone menu: press the
% button.
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Connect Device: turn and press
the controller.
The device list appears.
XTo highlight the desired mobile phone in the
device list: turn the controller.
XTo select G: slide 9the controller.
Reception and transmission volume95
Telephone
Z

RUsing the telephone menu (Ypage 96)
RUsing redial (Ypage 96)
RUsing the call lists (Ypage 96)
RUsing the phone book (Ypage 97)
Rvia speed dial (Ypage 97)
Switches the microphone on/off
This function is available in the telephone menu
during an active phone call.
Switching off the microphone:
XTo switch to the menu bar: slide6the con-
troller.
XTo select Microphone Off: turn and press
the controller.
If the microphone is switched off, the Q
symbol and the The microphone is off.
message are displayed.
Switching on the microphone:
XSelect Microphone On.
The Qsymbol disappears. The The micro‐
phone is on.message is shown.
Sending DTMF tones
This function is not supported by all mobile
phones.
Answering machines or other devices can be
controlled by DTMF tones, e.g. for remote query
functions.
XIf you would like to listen to the messages on
your answering machine, for example, dial the
corresponding number.
Transmitting individual characters
XOnce a connection has been established to
the answer phone, select the desired charac-
ters in the telephone menu: turn and press the
controller each time.
Every character selected will be transmitted
immediately.
Calls with several participants
Switching between calls (call waiting)
If you make another call, you can switch
between the two calls (call waiting). This func-
tion depends on your mobile phone network
provider and the mobile phone (see the manu-
facturer's operating instructions).
The calls are marked 1 and 2. The active call is
highlighted.
Switching between the calls
XTo select °1or°2: turn and press the con-
troller.
or
XPress 6on the multifunction steering
wheel.
The selected call is active. The other call is on
hold.
Ending the active call
XTo select =in the telephone menu: turn
and press the controller.
or
XPress ~on the multifunction steering
wheel.
The other call is still on hold.
XTo activate the call on hold: select wResume.
The call on hold is activated. If you select
=
HangUp, the call on hold is also ended.
iOn some mobile phones, the call on hold is
activated as soon as the active call is ended.
Conference call
You can interconnect active and held calls. This
permits several parties to hear one another and
speak with one another. This function depends
on your mobile phone network provider and the
98Using the telephone
Telephone

mobile phone (see the manufacturer's operating
instructions).
XAdd a call (Ypage 97).
or
XAnswer an incoming call (Ypage 99).
XTo select Conferencein the telephone menu:
turn and press the controller.
The new participant is included in the confer-
ence call. Conference
is displayed in the tele-
phone menu.
Incoming call during an existing call
(call waiting)
The call waiting function depends on your
mobile phone network provider and your mobile
phone. Depending on the mobile phone used,
behavior when answering a call may vary (see
the manufacturer's operating instructions).
Call waiting: if you receive a call while already
in a call, a message is shown. You also hear a
tone. You can decide whether to accept or reject
the call.
Accepting
XTo select wAccept: press the controller.
or
XPress 6on the multifunction steering
wheel.
The incoming call is active, the previously
active call is on hold. You can switch back and
forth between both calls (call waiting)
(
Ypage 98).
iDepending on the mobile phone, you may
also be able to accept the incoming call (call
waiting) on your mobile phone. This function
and behavior depends on your mobile phone
network provider and the mobile phone (see
the manufacturer's operating instructions). Rejecting
XTo select
=Reject: turn and press the
controller.
or
XPress ~on the multifunction steering
wheel.
The behavior after the call is rejected depends
on your mobile phone and mobile phone net-
work provider.
Option 1: The originally active call is contin-
ued and the incoming call is rejected.
Option 2: The originally active call is ended
and the incoming call is accepted.
Option 3: Both calls are ended.
Ending an active call
XTo select =in the telephone menu: turn
and press the controller.
or
XPress ~on the multifunction steering
wheel.
The active call is ended.
Mobile phone voice recognition
You can start or end voice recognition on your
mobile phone with this function. Further infor-
mation on the voice recognition service; see the
manufacturer's operating instructions.
To start the mobile phone voice recognition:
XConnect the mobile phone to the multimedia
system (Ypage 91).
XPress and hold the óbutton on the multi-
function steering wheel for more than one
second.
You can now use the mobile phone voice rec-
ognition.
To end the mobile phone voice recognition:
XPress ñon the multifunction steering
wheel.
The mobile phone voice recognition is stop-
ped.
Mobile phone voice recognition99
Telephone
Z

Phone book
Introduction
The phone book displays the contacts from the
address book which have a phone number.
The phone book of the mobile phone is auto-
matically displayed in the multimedia system
after the connection is established (default set-
ting). You can deactivate automatic calling up
(
Ypage 107).
In the phone book, you can:
RCreate new contacts (Ypage 101)
RAdd information to contacts (Ypage 102)
RSearch for contacts (Ypage 100)
RStore contacts (Ypage 102)
RDelete contacts (Ypage 102)
Further information on importing contacts
(
Ypage 108).
When you import, save, edit or add contacts,
they will be permanently saved in the multime-
dia system. These contacts will remain available
even when you connect the multimedia system
to a different mobile phone. You can view these contacts even without a mobile phone.
Calling up the phone book
XTo call up the telephone menu: press the
% button.
XTo select Namein the telephone menu: turn
and press the controller.
If the phone book contains contacts, they will
be displayed in alphabetical order. The char-
acter bar at the bottom of the display is active.
You can now search for a contact
(
Ypage 100).
Further information on the symbols shown
(
Ypage 100).
iYou can also call up the phone book with the
multifunction steering wheel (see the vehicle
Operator's Manual).
Symbol overview
Sym-
bolExplanation
ÆContact that has been entered, edi-
ted or saved in the multimedia sys-
tem
\Contact with voice tag
These contacts have also been
assigned a voice tag. For more infor-
mation (see the separate operating
instructions).
ÃContact that was called up from a
mobile phone
¯Contact imported from the SD mem-
ory card or USB device
®Contact imported via the Bluetooth®
interface
Searching for a contact
Using the character bar
You determine the first letter of the contact you
are looking for with the first character you enter.
XTo select characters: turn the controller and
press to confirm.
The first contact with the selected first char-
acter is highlighted in the phone book. If there
are similar contacts, the next different char-
acter is shown. For example, with contacts
such as Jana
andJohn, the beginnings of the
100Phone book
Telephone