steering MERCEDES-BENZ C CLASS 2019 Workshop Manual

ENERGIZING comfort programoverviewProgramoverview
ProgramFunction
RefreshCan maketargetedchangestothe interior climatetorefreshvehicle occupants. Cooling airflowand ioniza‐tion purifythe air. Thevehicle interior is illuminated with cool colors andthe seats areventilated.
WarmthCan increasethe comfort level ofthe occupants. Thevehicle's panel, seat andsteering wheel heater pro‐duce a cozywarmth. The air is purified using ionization and a pleasant fragrance isreleased. Thevehicleinterior is illuminated withwarmlighting.
VitalityCan counteractfatigue in monotonous driving situations.Fast-paced music and a vitalizing massagepro‐vide invigoratingstimulationforthevehicle occupants. The air is purified using ionization and a pleasantfragrance isreleased. Thevehicle interior is illuminated in astimulating hue andthe seat isventilated.
PleasureCan promotea positive mood inthe occupants. Moderatelyfastmusic is played and a massage program isactivated. The air is purified using ionization and a pleasant fragrance isreleased. Thevehicle interior isilluminated with amicable lighting.
Well beingCan aidthe physical and mentalrelaxation of occupants. A back massage combined with localwarmthpro‐viderelaxation. The air is purified using ionization and a pleasant fragrance isreleased. The music playerplaysselections of calming music andthevehicle interior is illuminated with pleasant lighting.
TrainingCan counteractthe onset of muscletension, limbsfalling asleep orstress withtargetedrelaxation orstim‐ulationexercises. Theexercises are demonstrated in short videos. The air is purified using ionization and apleasant fragrance isreleased. Thevehicle interior is illuminated with lighting appropriatetotheexercise.
Multimedia system275

RPossible lane2
Inthis lane,you will onlybe abletocompletethe nextchange of direction.
RLane notrecommended3
Inthis lane,you will not be abletocompletethe nextchange of direction withoutchang‐ing lane.
Duringthechange of direction, new lanes maybe added.
Lanerecommendations can also be dis‐played inthe Instrument Display and intheHead-up Display.
Overview of destinationreachedOncethe destination isreached,you will seetheÍcheckeredflag.Route guidance isfinished.
When an intermediatedestination has beenreached,you will seethe intermediate destina‐tionflag withthe number ofyourÎinter‐mediate destination. Afterthis,route guidance iscontinued.
Switching navigation announcements on/off
Requirements:RRoute guidance is active.
Toswitch off:pressthevolume control onthe multifunctionsteering wheel during anavigation announcement (page 260).
or
Pressthevolume control onthe center con‐sole during a navigation announcement(page 260).TheVoice Guidance has been deactivated.message appears.
or
Showthe navigation menu (page277).
Select!Voice Guidance.The symbolchangesto#.Toactivate:select#Voice Guidance.The current navigation announcement isplayed.
Inthefollowing situations, navigationannouncements are switched on automati‐cally:
RA newroute guidance isstarted.
RTheroute isrecalculated.
You can add and call upthis function as afavoriteunderVoice Guidance On/Off.
Switching navigation announcements on/offduring a phone call
SelectSystem.
SelectõAudio.
SelectNavigation and Traffic Announce-ments.
SwitchVoice Guidance During CallonsoroffS.
Adjusting thevolume of navigationannouncements
Requirements:RRoute guidance is active.
Onthe multifunctionsteering wheel oronthe multimedia system:turnthevolume
290Multimedia system

control onthe multifunctionsteering wheelduring a navigation announcement.
or
Turnthevolume control onthe center con‐sole during a navigation announcement(page 261).
Inthefollowing situations,thevolume israisedtothe maximumvolume or loweredtothe minimumvolume:
RA newroute guidance isstarted.
RTheroute isrecalculated.
The minimumvolume can be individually setat an authorized Mercedes-Benz Center.
Via system settings:selectSystem.
SelectõAudio.
SelectNavigation and Traffic Announce-ments.
SelectVoice Guidance Volume.
Setthevolume.Toswitch audiofadeout on/offduringnavigation announcements:selectSystem.
SelectõAudio.
SelectNavigation and Traffic Announce-ments.
SwitchAudio Fadeout During Voice Guidanceonsor offS.
Repeating navigation announcements
Requirements:RAroute has already been created.
RRoute guidance is active.
Multimedia system:
Navigation
Select!Voice Guidance.
Select#Voice Guidance.The current navigation announcement isrepeated.
You can add and call upthis function as afavoriteunderRepeat Voice Guidance.
Cancelingroute guidance
Requirements:RAroute has already been created.
RRoute guidance is active.
Multimedia system:
Navigation
Select%Cancel Route Guidance.
Overview ofroute guidancetoan off-roaddestinationAn off-road destination is withinthe digital map.The map contains noroadsthat leadtothe des‐tination.
You can entergeo-coordinates or athreewordaddressfor off-road destinations onthe map.Route guidance guidesyoufor as long as possi‐ble with navigation announcements and displaysonroadsthat are knowntothe multimedia sys‐tem.
Shortly beforeyoureachthe last known positiononthe map,you will hearthe "Pleasefollowthedirection arrow" announcement. The displayshowsa direction arrowandthe linear distancetothe destination.
Multimedia system291

The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center service provider.
ROnthe basis ofthe call,the service providerdecides whether it is necessarytocallres‐cueteams and/orthe policetothe accidentsite.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
Ending an unintentional emergency call
Selectvonthe multifunctionsteeringwheel. Depress buttonfor several seconds.
Data transfer ofthe Mercedes-Benz emer‐gency call system
Intheevent of an automatic or manual emer‐gency callthefollowing data is transmitted,forexample:
RVehicle's GPS position data
RGPS position data ontheroute (afew300feet(hundred meters) beforethe inci‐dent)
RDirection of travel
RVehicle identification number
RVehicle drive type
RNumber of people determinedtobe inthevehicle
RWhether Mercedes me connect isavailableor not
RWhetherthe emergency callwas initiatedmanually or automatically
RTime ofthe accident
RLanguage setting onthe multimedia system
Data transmitted isvehicle information.For anyquestions aboutthe collection, use and sharingofthe eCall system data, please contact MBU‐SA's Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC's CustomerAssistance Center at 1-800-387-000.
Customerrequestsfor covered informationshould be submitted viathe samechannels.
For accident clarification purposes,thefollowingmeasures can betaken uptoan hour aftertheemergency call has been initiated:
RThe currentvehicle position can be called up
RAvoice connectiontothevehicle occupantscan be established
Multimedia system323

ASSYST PLUS service interval display
Function ofthe ASSYST PLUS service intervaldisplay
The ASSYST PLUS service interval display ontheInstrument Display provides information ontheremaining time or distance beforethe nextservice due date.
You can hidethis service message usingtheback button onthe left-hand side ofthesteeringwheel.
Depending on howthevehicle is used,theASSYST PLUS service interval display mayshortenthe service interval, e.g. inthefollowingcases:
RMainly short-distance driving
RWhenthe engine is often leftidlingfor longperiods
RIntheevent of frequent coldstart phases
Mercedes-Benzrecommendsavoiding suchoperating conditions.
You can obtain further information concerningthe servicing ofyourvehicle from aqualified
specialistworkshop, e.g. an authorizedMercedes-Benz Center.
Displayingthe service due date
On-board computer:
ServiceASSYST PLUS
The next service due date is displayed.
Toexitthe display:pressthe back buttononthe left-hand side ofthesteering wheel.
Make suretoobservethefollowing furtherrela‐ted subject:
ROperatingthe on-board computer(page 228).
Information onregular maintenancework
NOTEPrematurewearthroughfailuretoobserveservice due dates
Serviceworkwhich is not carried out attheright time or incompletelycan leadtoincreasedwear and damagetothevehicle.
Always observethe prescribed serviceintervals.
Always havethe prescribed serviceworkcarried out at aqualified specialistworkshop.
Special servicerequirements
The prescribed service interval is based on nor‐mal operation ofthevehicle. Maintenanceworkwill needtobe performed more often ifthevehi‐cle is operated under arduous conditions orincreased loads.
The ASSYST PLUS service interval display is onlyan aid. The driver ofthevehicle bearsresponsi‐bility asregardstowhether maintenanceworkneedstobe performed more oftenthan speci‐fied based onthe actual operating conditionsand/or loads.
Examples of arduous operating conditions:
Rregular city driving with frequent intermedi‐atestops
Rmainly short-distance driving
Maintenance and care351

Flat tire
Notes onflat tires
\nWARNINGRisk of accident duetoaflattire
Aflat tire severelyaffectsthe drivingcharac‐teristics aswell asthesteering and brakingofthevehicle.
Tires withoutrun-flatcharacteristics:
Do not drive on with aflat tire.
Changetheflat tire immediately with anemergency sparewheel or spare wheel.Alternatively,consult aqualified spe‐cialistworkshop.
Tires withrun-flatcharacteristics:
Observethe information andwarningnotes on MOExtended tires (run-flattires).
Intheevent of aflat tire,thefollowing optionsareavailable depending onyourvehicle's equip‐ment:
RVehicles with MOExtended tires:it is pos‐sibletocontinuethe journeyfor a shortperiod of time. Make sureyou observethenotes on MOExtended tires (run-flat tire)(page370).
RVehicles with a TIREFIT kit:you canrepairthe tires sothat it is possibletocontinuethejourneyfor a short period of time.Todothis,usethe TIREFIT kit (page371).
RVehicles with Mercedes me connect:youcan make a callforRoadside Assistance viatheoverhead control panel inthe case of abreakdown (page319).
RAllvehicles:changethe wheel(page415).
Notes on MOExtended tires (run-flat tire)
\nWARNINGRisk of accident when drivingin emergency mode
When driving in emergency mode,the han‐dlingcharacteristics are impaired. e.g. whencornering, when acceleratingstronglyandwhen braking.
Do notexceedthe permissible maxi‐mum speedfor MOExtended tires.
Avoid any abruptsteering and drivingmaneuvers aswell as drivingoverobstacles (curbs, pot holes, off-road).This applies, in particular,toa loadedvehicle.
Stop driving inthe emergency mode ifyou notice:
Rbanging noise
Rvehicle vibration
Rsmoke which smells likerubber
Rcontinuous ESP®intervention
Rcracksin tire sidewalls
37 0Breakdown assistance

Battery (vehicle)
Notes onthe12V battery
\nWARNINGRisk of an accident duetoworkcarried out incorrectly onthe bat‐tery
Workcarried out incorrectly onthe batterycan,forexample, leadtoa short circuit. Thiscan leadtofunctionrestrictions in safety-rel‐evant systems,forexamplethe lighting sys‐
tem, ABS (anti-lockbraking system) or ESP®
(ElectronicStability Program). The operatingsafety ofyourvehicle may berestricted.
You could lose control ofthevehicle inthefollowing situations:
Rwhen braking
Rintheevent of abruptsteering maneuversand/or whenthevehicle's speed is notadaptedtotheroad conditions
Intheevent of a shortcircuit or a simi‐lar incident, contact aqualified special‐istworkshop immediately.
Do not continue driving.
Always haveworkonthe battery carriedout at aqualified specialistworkshop.
RFurther information on ABS (page171)
RFurther information on ESP®
(page172)
For safetyreasons, Mercedes-Benzrecommendsthatyou onlyuse batteries which havebeentes‐ted and approvedforyourvehiclebyMercedes-Benz. These batteries provide increased impactprotectiontopreventvehicle occupants fromsuffering acid burns shouldthe battery be dam‐aged intheevent of an accident.
Allvehiclesexceptvehicles with a lithium-ion battery
\nWARNINGRisk ofexplosion duetoelec‐trostaticcharge
Electrostaticchargecan cause sparks whichmay ignitethe highlyflammablegas mixtureinthe battery.
Todischargeany electrostaticchargethat may havebuilt up,touchthe metalvehicle body before handlingthe bat‐tery.
The highlyflammablegas mixture is createdwhilethe battery ischarging and duringstartingassistance.
\nWARNINGDanger ofchemical burnsfromthe battery acid
Battery acid is caustic.
Avoid contact withthe skin,eyes orclothing.
Do not leanoverthe battery.
Do not inhale batterygases.
Keepchildrenawayfromthe battery.
Immediatelyrinse battery acid offthor‐oughly with plenty of cleanwater andseek medical attention immediately.
376Breakdown assistance

Permittedtowing methods
Vehicle equipment/towingmethod
Bothaxles onthegroundFront axleraisedRear axleraised
Vehicles with automatic transmis‐sionYes, maximum31miles (50 km) at31mph (50 km/h)NoYes, ifthesteering wheel isfixed inthe center position with asteeringwheel lock.
4MATICvehiclesYes, maximum31miles (50 km) at31mph (50 km/h)NoNo
Towing with araised axle:towing should beperformedbyatowing company.
Towingthevehicle with bothaxles ontheground
Observethe notes onthe permittedtowingmethods (page 381).
Make surethatthe battery is connected andcharged.
Observethefollowing points whenthe battery isdischarged:
RThe engine cannotbestarted
RThe electric parking brake cannotbereleased or applied
RVehicles with automatic transmission:The automatic transmission cannot be shif‐tedtoposition\\or].
Vehicles with automatic transmission:Ifthe automatic transmission cannotbe shif‐tedtoposition\\, orthe multifunction dis‐play inthe instrument cluster does not showanything, havethevehicle transportedaway(page 384). Atowingvehicle with lift‐ing equipment isrequiredforvehicle trans‐portation.
382Breakdown assistance

NOTEDamagedueto towingawayatexcessively high speeds orover long dis‐tances
The drivetrain could be damaged whentow‐ing atexcessively high speeds orover longdistances.
Atowing speed of 30mph (50 km/h)must not beexceeded.
Atowing distance of 30 miles (50 km)must not beexceeded.
\nWARNINGRisk of accident whentowingavehicle which istoo heavy
Ifthevehicle beingtow-started ortowedawayis heavierthanthe permissible grossmass ofyourvehicle,thefollowing situationscan occur:
RThetowingeye may become detached.
RThevehicle/trailer combination mayswerveorevenoverturn.
If anothervehicle istow-started ortowedaway, itsweight must notexceed
the permissible gross mass ofyourownvehicle.
If avehicle must betowstarted ortowedaway,its permissible gross mass must notexceedthepermissible gross mass ofthetowingvehicle.Information onthe permissible gross mass ofthevehicle can befound onthevehicle iden‐tification plate (page 423).
Vehicles with automatic transmission:Donot openthe driver's door or front passengerdoor,otherwisethe automatic transmissionautomatically shiftstoposition].Installingthetowingeye (page 385).
Fastenthetow bar.
NOTEDamageduetoincorrect connec‐tion
Only connectthetowrope ortow bartothetowingeyes.
Deactivatingthe automatic locking mecha‐nism (page71).
Do notactivatethe HOLD function.
DeactivateActive Brake Assist(page181).
Vehicles with automatic transmission:Shiftthe automatic transmissiontoposition\\.
Releasethe electric parking brake.
\nWARNINGRisk of accident duetolimi‐ted safety-related functions duringthetowing process
Safety-related functions are limited or no lon‐geravailable inthefollowing situations:
Rthe ignition is switched off.
Rthe brake system or powersteering sys‐tem is malfunctioning.
Rthe energy supply orthe on-board electri‐cal system is malfunctioning.
Whenyourvehicle isthentowedaway, signif‐icantly more effortmay berequiredtosteerand brakethan is normallyrequired.
Use atow bar.
Breakdown assistance383

Make surethatthesteering wheel canmovefreely, beforetowingthevehicleaway.
NOTEDamageduetoexcessive tractivepower
Ifyou pullawaysharply,the tractive powermay betoo high andthevehicles could bedamaged.
Pullawayslowly and smoothly.
Loading thevehiclefor transport
Observethe notes ontowingaway(page 382).
Connectthetow bartothetowingeye inordertoloadthevehicle.
Vehicles with automatic transmission:Shiftthe automatic transmissiontoposition\\.
Vehicles with automatic transmission:The automatic transmission may be locked
in position]intheevent of damagetotheelectrical system.Toshiftto\\, providetheon-board electrical system with power(page379).
Loadthevehicle ontothe transporter.
Vehicles with automatic transmission:Shiftthe automatic transmissiontoposition].
Usethe electric parking braketosecurethevehicle againstrollingaway.
Only securethevehiclebythe wheels.
Vehicles with ADS PLUS (Adaptive DampingSystem PLUS)
\nWARNINGRisk of an accident whentransportingvehicles withAdaptiveDamping System PLUS
Thereduced dampingforces onthevehiclebeing transported can causethevehicle/trailer combinationtostarttoswing.
As aresult, when transportingvehicles withtheAdaptive Damping System PLUS,the
vehicle/trailer combination maystarttoskid.Consequently,you could lose control ofyourvehicle.
When transporting, ensurethat:RThevehicle has been loaded ontothe transporter correctly
RThevehicle is secured at allfourwheels with suitabletensioningstraps
RThe maximum permissible speed of35mph (60 km/h) is notexceededwhen transporting
NOTEDamagetothevehicle from secur‐ing it incorrectly
After loading,thevehicle must besecured at allfour wheels. Otherwise,thevehicle could be damaged.
A minimum distance of 8 in (20 cm) upand 4 in (10 cm) down mustbekepttothe transport platform.
384Breakdown assistance