ignition MERCEDES-BENZ C-CLASS CABRIOLET 2018 Service Manual

Importing/exporting data
000E NO
TELoss of da tadue topremature
re mo val 0007
Do not remo vethe data storage
medium when data is being expor ted.
Mercedes-Benz is not liable for any loss of
data. Re
quirements:
R The vehicle is stationar y.
R The ignition is switched on or theve hicle has
been star ted.
R The SD card is inser ted (0013 page 361) or
th e USB device is connected
(0013 page 364).
Multimedia sy stem:
0018 System 0019
System backup 0007
Select Import data orExport data. Importing 0007
Select a data storage medium.
A prom ptappears asking whe ther youre ally
wish to overwrite the cur rent da ta. If da ta
originates from ano ther vehicle, this is recog‐
nised du ring da tareading.
The multimedia sy stem is restar ted once the
data has been impor ted.
0009 Current vehicle settings can be edited af ter
th e import.
Exporting
If PIN pr otection is activated, your PIN is reques‐
te d. 0007
Ente rth efo ur-digit PIN. 0007
Select a data storage medium.
The data is expor ted. The data export may
ta ke several minutes. Ac
tivating/deactivating PIN pr otection Multimedia sy
stem:
0018 System 0019
PIN protection
Setting the PIN 0007
Select Set PIN. 0007
Enter a four-digit PIN. 0007
Enterth efo ur-digit PIN again.
If bo thPINs match, PIN pr otection is active.
Changing the PIN
Re quirements:
R A cur rent PIN mu stbe set. 0007
Select Change settings. 0007
Ente rth e cur rent PIN. 0007
Select Change PIN . 0007
Set a new PIN.
Ac tivating PIN pr otection for data export 0007
Select Change settings .
Confirm wi th the PIN. 294
Multimedia sy stem

0007
Select Protect data export .
Ac tivate 0073or deacti vate 0053 the function.
Un blocking the PIN
Re quirements:
R There is an Internet connection.
R A Mercedes me account exists at http://
www.me rcedes.me.
R The Personalisation service is active
(0013 page 295).
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a
single-use password sent to you via the
Mercedes me connect online por taltoreset the
PIN pr otection. 0007
Select Unblock PIN. 0007
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN.
0009 Alternativel y,yo u can ha vePIN pr otection
re set at a Mercedes-Benz service centre. User profile
Setting a user profile
Multimedia sy
stem:
0018 System 0019
g Personalisation
Displaying a user profile when starting
If th is function is active, a prom ptappears when
st arting the sy stem asking which user profile to
use. 0007
Select Display profile list after start . 0007
Activate 0073or deacti vate 0053 the function.
Selecting a user profile 0007
Select Guestor individual profile 003B.
0009 Some settings from the user profile are only
loaded when theve hicle is stationary or
when the ignition is switched on.
Au tomatic syn chronisation
Each time the ignition is switched off or on, the
individual user profiles are synchronised on the
multimedia sy stem and on the ser ver.This
ensures that the latest user profiles are alw ays
av ailable. 0007
Select Automatic synchronisation. 0007
Activate 0073or deacti vate 0053 the function.
0009 For more information about importing/
ex porting user profiles (0013 page 296).
Creating a user profile
Multimedia sy stem:
0018 System 0019
g Personalisation
0019 Create profile 0007
Ente r a name. 0007
Select 0076.
The following information is sa ved in the user
profile, forex ample:
R System settings
R Settings in theTV tuner's channel list
R Navigation and traf fic information
The settings di ffer depending on theve hicle
equipment. Multimedia sy
stem 295

multimedia sy
stem, the Mercedes me connect
services and your vehicle's communication mod‐
ule. These will con veniently be sent to you via
th e mobile phone connection in your vehicle
and, as an option, ins talled automaticall y.Yo u
can moni torth est atus of your updates on the
Mercedes me por tal and find information about
po tential inno vations.
Yo ur advantages at a glance:
R con veniently recei vesoftware update s via
th e mobile phone network
R impr ovesth equ ality and availability of
Mercedes me connect services
R keeps your multimedia sy stem and communi‐
cation module up-to-date
Fu rther information about software updates can
be found at http://me.mercedes-benz.com
Pe rforming a software upda te
Requ irements:
R There is an Internet connection
(0013 page 352). R
For automatic updates: your vehicle has a
permanently ins talled communication mod‐
ule.
Multimedia sy stem:
0018 System 0019
Software update
Au tomatic update 0007
Activate 0073Automatic online updates.
Up dates are per form ed.
The cur rent status of the updates is dis‐
pla yed.
Manual update 0007
Deactivate 0053Automatic online updates. 0007
Select an update from the list and start the
update.
Ac tivating the so ftwa reupdate 0007
Restart the sy stem.
Fu nction of important sy stem upda tes
Impor tant sy stem updates may be necessary for
th e security of your multimedia sy stem's data.
Please ins tallth ese updates, or else the security
of your multimedia sy stem cann otbe ensured. 0009
If automatic software updates are activated,
th e sy stem updates will be downloaded auto‐
matically (0013 page 297).
As soon as an update is available for download,
a cor responding message appears onthe media
displa y.
Yo u ha vethefo llowing selection options:
R Download
The update will be downloaded in the back‐
ground.
R Details
Information about the pending sy stem
update is displa yed.
R Later
The update can be downloaded manually at a
later time (0013 page 297).
If th e download is comple ted and the update is
re ady for ins tallation, you will be informed of this
af te rth e next ignition cycle, forex ample.
0009 Park theve hicle safely in a suitable location
before starting the ins tallation. Multimedia sy
stem 297

Re
quirements forth e ins tallation:
R The ignition is switched on.
R The engine is not running.
R Notes and warnings ha vebeen read and
accep ted.
R The parking brake is applied.
If all requirements are met, the update will be
ins talled. The multimedia sy stem cann otbe
operated while the update is being ins talled and
ve hicle functions are restricted.
If er rors should occur during the ins tallation, the
multimedia sy stem automatically attem ptsto
re store the pr evious version. If restoration of the
pr ev ious version is not possible, a symbol
appears on the cent reconsole displ ay. Please consult a
qualified specialist workshop to
re solve the problem. Re
set function Multimedia sy
stem:
0018 System 0019
Reset
Pe rsonal data is dele ted, forex ample:
R Station presets
R Connec ted mobile phones 0007
Select Yes.
If PIN pr otection is activated, a prom ptappears
asking if you also wish torestore this to thefa c‐
to ry settings during a reset. 0007
Select Yes. 0007
Enter the cur rent PIN.
The PIN is reset.
or 0007
Select No.
The cur rent PIN stay sth e same af terre set‐
ting.
0009 Ifyo u ha veforg ottenyo ur PIN, a Mercedes-
Benz service centre can deactivate the PIN
pr otection foryo u.
A prom ptappears again asking whe ther you
re ally wish toreset. 0007
Select Yes.
The multimedia sy stem is reset tothefa ctory
settings. Fi
t & Healthy ENE
RGIZING comfort 298
Multimedia sy stem

0009
Please no tethat theav ailable prog rammes
and the associated functions are dependant
on your vehicle equipment. Depending on
yo ur equipment, fewe r functions may be
av ailable.
St arting the ENERGIZING comfort prog ram
Re quirements:
R The ignition is switched on.
0009 ENE RGIZING comfort is available appr ox‐
imately five minutes af terst arting the multi‐
media sy stem.
Multimedia sy stem:
0018 Vehicle 0019
ENERGIZING Comfort
Selecting a seat 0007
Select Seat selection. 0007
Select the desired seat or All seats0073.
St arting a prog ram0007
Select Refresh, Warmth, Vitality,JoyorWell-
being.
The selected program will runfo rte n minu tes. Configuring a prog
ram 0007
Call up fur ther options Üforth e desired
programme. 0007
Switch the functions included in the program
on 0073 or off 0053.
St arting training 0007
Select Training. 0007
Select Muscle relaxation, Muscle stimulation
or Balance.
The selected training video starts and is dis‐
pla yed in the media displa y. 0007
Select Full-screen video.
The training video is displ ayed in full screen.
0009 For more information on pausing or skipping
th ro ugh videos, see (0013 page 364).
If, during an active program, a function requ ire‐
ment is no longer met, a cor responding message
appears . The acti veprog ram is cancelled. Na
vigation Switching navigation on
Multimedia sy
stem:
0018 Navigation 0007
Alternatively: press the00CB button.
The map appears and sho wscurrent vehicle
position 1. 300
Multimedia sy stem

This data is only transfer
red while the navigation
sy stem is active in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). Mercedes me connect
Note
s on Mercedes me connect
Mercedes me connect pr ovides thefo llowing
services:
R Accident and breakdown mana gement (me
button)
R Concierge Service (when the service is acti‐
va ted), appointment requests or similar (me
button)
R Mercedes-Benz emer gency call sy stem (auto‐
matic emer gency call or SOS button)
The Mercedes-Benz Cu stomer Centre and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(0013 page 346). Yo
u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(0013 page 346).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbe rs. In emergencies, you can also use the
Mercedes-Benz emer gency call sy stem
(0013 page 349).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation:
http://manuals.daimler.com/baix/cars/
connectme/en_GB/index.html
Calling the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Requ irements:
R You ha veaccess toa GSM networ k. R
The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition is switched on so that vehicle
data can be transfer red automaticall y.
Multimedia sy stem:
0018 Telephone 0019
ª Contacts 0007
Call Mercedes me connect.
The call is made.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.
Then, you can select a service and be con‐
nected toa specialist at the Mercedes-Benz
Cus tomer Centre.
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation is
av ailable at: http://manuals.daimler.com/baix/
cars/connectme/de_DE/ind ex.html
Making a call via the overhead control panel
Re quirements:
R You ha veaccess toa GSM networ k.346
Multimedia sy stem

R
The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition is switched on so that vehicle
data can be transfer red automatically. 1
Service call button (me button)
2 SOS button co ver
3 SOS button 0007
Tomake a se rvice call: press button 1. 0007
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. 0007
Press and hold SOS button 3for at least
one second.
If a service call is active, an emer gency call can
st ill be triggered. This has priority over all other
active calls.
Service calls are only possible if a mobile phone
network is available.
More information on Mercedes me connect and
fur ther services can be found at: http://
www.mercedes.me
Information about the service call using the
me button
A call tothe Mercedes-Benz Cus tomer Centre
has been initia ted via the me button in theove r‐
head control panel or the multimedia sy stem.
In theeve nt of a breakdown, you will get sup‐
po rt:
R Aqu alified Mercedes-Benz tech nician pro‐
vides breakdown assi stance on site and/or th
eve hicle will be towe dto the nearest
Mercedes-Benz service cent re.
Yo u may be charge dfo rth ese services.
Yo u can find information on thefo llowing topics:
R Activation of Me rcedes me connect
R Operating theve hicle
R Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre
(0013 page 348).
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emer gency call sy stem (0013 page 349).
An emer gency call is made tothe Mercedes-
Benz emer gency call centre af ter an accident:
R Avo ice connection is made toa con tact per‐
son at the Mercedes-Benz emer gency call
centre. Multimedia sy
stem 347

R
Con firm ation of the data pr otection prom pt
R Cur rent vehicle location
R Mileage and maintenance data
R Selected data about thest atus of theve hicle
The following data is transmitted if no service is
activated and the data pr otection prom pthas
been confirmed:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
The following data is transmitted if the data pro‐
te ction prom pthas been rejected:
R Reason for initiating the call
R Rejection of the data pr otection prom pt Mercedes-Benz emer
gency call sy stem Information on
the Mercedes-Benz emer‐
ge ncy call sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from the wireless service pr oviders.
Insuf ficient network co verage from the wireless
service pr oviders may result in an emer gency
call not being transmitted.
The Mercedes-Benz eme rgency call sy stem is
av ailable for at least tenye ars starting from the
manufacturing date.
The ignition must be switched on before an auto‐
matic emergency call can be made.
0009 The Mercedes-Benz emer gency call sy stem
is activated at thefa ctor y.
Overview of the Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access. The emer
gency call can be made au tomatical ly
( 0013 page 350) or manually (0013 page 350).
Only make emer gency calls if you or others are
in need of rescue. Do not make an emer gency
call in theeve nt of a breakdown or a similar sit‐
uation.
Displ ays in the media displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, 0053appears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall.
0009 Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter. Multimedia sy
stem 349

Tr
iggering an automatic emer gency call
Re quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐
dent, the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R In cer tain situations data is also transmitted
in thevo ice channel tothe Mercedes-Benz
emer gency call centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
The SOS button in theov erhead control panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. 0007
Dial the emer gency call number 11 2onyour
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator. R
Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately.
Tr iggering a manual emer gency call 0007
Press and hold the SOS button in theove r‐
head control panel for at least one second.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre service pr ovider.
R Onthe basis of the call, the service pr ovider
decides whe ther it is necessary tocall res‐ 350
Multimedia sy stem

cue
teams and/or the police tothe accident
site.
R In cer tain situations data is also transmitted
in thevo ice channel tothe Mercedes-Benz
emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. 0007
Dial the emer gency call number 11 2onyour
mobile phone.
Ending an unin tentional emer gency call 0007
Select 0076onthe multifunction steering
wheel. Data transfer of
the Mercedes-Benz emer‐
ge ncy call sy stem
In theeve nt of an au tomatic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data
R GPS position data on thero ute (a few
hundred metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem Fo
r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be called up
R Avo ice connection totheve hicle occupants
can be es tablished
0009 ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be used for up to
two hou rsafte r sending an emergency call.
Fu nction of the emer gency call sy stem self-
diagnosis (Russia)
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe media
displa y.
Please, make sure, that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of the
media display is switched OFF, this means the
emer gency call sy stem passed diagnostics suc‐ Multimedia sy
stem 351