ESP MERCEDES-BENZ C-CLASS COUPE 2011 Owners Manual

Problem Possible causes/consequences and
M Solutions
M
AMG vehicles only:
The yellow SPORT han-
dling mode warning
lamp is lit while the
engine is running.
G
Risk of accident
SPORT handling mode is activated. ESP ®
only stabilises the vehi-
cle in extreme situations. ESP ®
intervention may not be able to
provide sufficient assistance in such situations and the vehicle
may start to skid.
X Reactivate ESP ®
.
For exceptions: (Y page 67).
If ESP ®
cannot be activated:
X Have ESP ®
checked at a qualified specialist workshop. ֌
The yellow ESP
®
and
ESP ®
OFF warning
lamps are lit while the
engine is running. G
Risk of accident
ESP ®
, BAS, BAS PLUS, PRE-SAFE ®
, PRE-SAFE ®
Brake, the HOLD
function, hill start assist, the adaptive brake lights and ESP ®
trailer
stabilisation are not available due to a malfunction .ESP ®
will not
stabilise the vehicle if it starts to skid or if awheel starts to spin.
The brake system continues to function normally, but without the
functions listed above.
ATTENTION ASSIST is deactivated.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. 278
Warning and indicator lamps in the instrument clusterOn-board computer and displays

Problem Possible causes/consequences and
M Solutions
֌
The yellow ESP
®
and
ESP ®
OFF warning
lamps are lit while the
engine is running. G
Risk of accident
ESP ®
, BAS, PRE-SAFE ®
, the HOLD function, hill start assist and
ESP ®
trailer stabilisation are temporarily not available.
The adaptive brake lights, BAS PLUS and PRE-SAFE ®
Brake may
also have failed.
ESP ®
is temporarily unavailable. ESP ®
will not stabilise the vehicle
if it starts to skid or if a wheel starts to spin.
Self diagnosis is not yet complete.
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock if you
brake hard, for example.
ATTENTION ASSIST is deactivated.
X Carefully drive on a suitable stretch of road, making slight steer-
ing movements, at a speed above 20 km/h.
The functions mentioned above are available again when the
warning lamp goes out.
If the warning lamp is still on:
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. J
The red brake system
warning lamp comes on
while the vehicle is
moving. A warning tone
also sounds.
You are driving with the parking brake applied.
X
Release the parking brake.
The warning lamp goes out and the warning tone ceases. 6
The red SRS warning
lamp is lit while the
engine is running.
G
Risk of injury
The restraint systems are malfunctioning. The airbags or belt ten-
sioners may either be triggered unintentionally or, in the event of
an accident, not be triggered at all.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. Warning and indicator lamps in the instrument cluster
279On-board computer and displays Z

not secure the objects sufficiently in the event
of an accident.
Luggage nets are located in the front-
passenger footwell and on the left-hand side
of the boot. Through-loading facility in the rear
benc
hseat
Important safety notes G
WARNING
Do not carry heavy or hard objects inside the
vehicle or in the boot unless they are secured.
Otherwise, you and other vehicle occupants
could be injured by object sbeing thrown
around the vehicle in the event of sharp brak-
ing, a sudden change in direction or an acci-
dent. G
WARNING
Always drive with the boot lid closed. Exhaust
fumes could otherwise enter the vehicle inte-
rior.
The left-hand and right-hand rear seat backr-
ests can be folded down separately to
increase the boot capacity.
Folding the seat backrest forwards i
Vehicles with memory function :when you
fold one or both parts of the rear seat back-
rest forwards, the respective front seat moves forward slightly, when necessary, in
order to avoid contact.
X Vehicles without memory function: if nec-
essary, move the driver's or front-
passenger seat forwards.
X Open the boot.
X Pull right-hand or left-hand rear seat back-
rest release handle :.
The corresponding rear seat backrest is
released. X
Fold rear seat backrest ;forwards.
X Move the driver's or front-passenger seat
back if necessary.
Folding back the seat backrest X
Move the driver's or front-passenger seat
forward if necessary.
! Make sure that the seat belt does not
become trapped when folding the rear seat
backrest back. Otherwise, it could be dam-
aged. 286
Stowage areasStowing and features

X
Chec kwhether the lids of bonnet lifter ;
are resting on housings =(arrow).
X The lids of bonnet lifter ; are resting
on the housings: close bonnet:
(Y page 302).
or
X The lids of bonnet lifter ; are not rest-
ing on the housings: first lift up bon-
net :on left-hand side ?and then on
right-hand side B. Lift up bonnet :until
the respective lid of bonnet lifter ;no lon-
ger moves.
The lids of bonnet lifter ;must rest on
housings =(arrow).
X Close bonnet :(Ypage 302).
If you cannot close bonnet :or the L
symbol appears in the multifunction display,
repeat the steps. G
WARNING
If the bonnet can still not be engaged properly
or the Lsymbol appears in the multifunc-
tion display, do not continue driving. The bon-
net can then open when the vehicle is in
motion and obscure your field of vision. Con-
sult a qualified specialist workshop. Other-
wise, you may cause an accident and injure
yourself and others.
Opening the bonnet G
WARNING
Do not pull the release lever while the vehicle
is in motion. If you do so, the bonnet may open
up and block your view. G
WARNING
There is a risk of injury if the bonnet is open,
even if the engine is not running.
Some engine components can become very
hot.
To avoid the risk of burns, only touch those
components described in the Owner's Manual
and observe the relevant safety notes. G
WARNING
The radiator fan between the radiator and the
engine can start automatically, even if the key
has been removed from the ignition lock. For
this reason, you must not reach into the fan
rotation area. You could otherwise be injured.
Vehicles with apetrol engine: The elec-
tronic ignitio nsystem uses high voltage. For
this reason, you mus tnever touch ignition
system components (ignition coil, ignition
cables, spark plug connectors or test socket)
while:
R the engine is running
R the engine is being started
R the ignition is switched on and the engine
is being cranked by hand
You could otherwise suffer an electric shock
and be seriously or even fatally injured.
Vehicles with adiesel engine: The elec-
tronic injection control uses high voltage. For
this reason, you must never touch injection
system components while:
R the engine is running
R the engine is being started
R the ignition is switched on
You could otherwise suffer an electric shock
and be seriously or even fatally injured.
X Make sure that the windscreen wipers are
switched off. G
WARNING
The windscreen wipers and wiper linkage
could be set in motion.
When the bonnet is open, you or others could
be injured by the wiper linkage.
Make sure that the windscreen wipers are
switched off. Remove the key or make sure
that no ignition position has been selected
with KEYLESS-GO. All indicator lamps must be
off in the instrument panel. Engine compartment
301Maintenance and care Z

ASSYST PLUS service interval display after
the service work has been carried out.
You can obtain further information, e.g.
regarding service work, fro maMercedes-
Benz Service Centre or directly from
Mercedes-Benz.
! If the ASSYST PLUS service interval dis-
play has been inadvertently reset, this set-
ting can be corrected at a Mercedes-Benz
Service Centre.
Have service work carried out as described
in the Service Booklet. This may otherwise
lead to increased wear and damage to the
major assemblies or the vehicle.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. The
Service Hotline's current telephone numbers
for use when you are abroad are to be found
in the "Mercedes-Benz Service24h" section
of the Service Booklet. Care
Notes on care
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents rec-
ommended and approved by Mercedes-Benz.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film. H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
! Do not park up the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after clean-
ing. Braking heats the brake discs and the
brake pads/linings, thus drying them. The
vehicle can then be parked up. Care of the exterior
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, following a car wash, drive with
particular care until the brakes are dry. G
WARNING
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the HOLD function and DISTRONIC
PLUS before the vehicle is washed in an auto-
matic car wash.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
! Make sure that the automatic transmis-
sion is in position Nwhen washing your
vehicle in a tow-through car wash. The vehi-
cle could be damaged if the transmission is
in another position.
! Make sure that: 306
CareMaintenance and care

graphite coating could be damaged. This
could cause wiper noise.
X Fold the wiper arms away from the wind-
screen.
X Clean the wiper blades carefully using a
damp cloth.
X Fold the windscreen wipers back again
before switching on the ignition.
! Hold the wiper arm securely when folding
back. The windscreen could be damaged if
the wiper arm hits against it suddenly.
Cleaning the exterior lighting X
Clean the plastic lenses of the exterior
lighting using a wet sponge and a mild
cleaning agent, e.g. Mercedes-Benz car
shampoo or cleaning cloths.
! Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Unsuitable cleaning agents or cleaning
cloths could scratch or damage the plastic
lenses of the exterior lighting.
Cleaning the sensors X
Clean sensors :of the driving systems
with water, car shampoo and a soft cloth. !
If you clean the sensors with a high-pres-
sure cleaner, make sure that you keep a
distance of at least 30 cm between the
vehicle and the high-pressure cleaner noz-
zle. Information about the correct distance
is available from the equipment manufac-
turer.
Cleaning the reversing camera X
Use clear water and a soft cloth to clean
camera lens :.
! Do not clean the camera lens and the area
around the reversing camera with a high-
pressure cleaner.
Cleaning the exhaust tail pipes Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
tail pipe by cleaning it regularly, especially in
winter and after washing.
!
Do not clean the exhaust tail pipes with
alkaline-based cleaning agents, such as
wheel cleaner.
X Clean the exhaust tail pipes with a chrome
care product tested and approved by
Mercedes-Benz.
Cleaning the trailer tow hitch The ball coupling must be cleaned if it
becomes dirty or corroded. Care
309Maintenance and care Z

X
Remove any rus tusing a wire brush.
X Remove dirt with a clean, lint-free cloth or
a brush.
! Do not clean the ball coupling with a high-
pressure cleaner. Do not use solvents. X
After cleaning, lightly oil or grease ball cou-
pling :.
X Check that the vehicle's trailer tow hitch is
working properly.
! Observe the note on care provided by the
trailer manufacturer.
i Maintenance of the ball coupling and
trailer tow hitch can also be performed at
a qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. H
Environmental note
Dispose of oily and greasy cloths in an envi-
ronmentally-responsible manner. Interior care
Cleaning the display X
Before cleaning the display, make sure that
it is switched off and has cooled down.
X Cleant he display surface using a commer-
cially-available microfibre cloth and TFT/
LCD display cleaner.
X Dry the display surface using a dry micro-
fibre cloth. !
For cleaning, do not use any of the fol-
lowing:
R alcohol-based thinner or petrol
R abrasive cleaning agents
R commercially-available household clean-
ing agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to irrepara-
ble damage to the display.
Cleaning the plastic trim G
WARNING
When cleaning the steering wheel boss and
dashboard, do not use cockpit sprays or
cleaning agents containing solvents. Cleaning
agents containing solvents cause the surface
to become porous, and as aresult plastic
parts may break away and be thrown around
the interior when an airbag is deployed, which
may result in severe injuries.
! Do not affix the following to plastic surfa-
ces:
R stickers
R films
R scented oil bottles or similar items
You could otherwise damage the plastic.
! Do not allow cosmetics, insect repellent
or sunscreen to come in contact with the
plastic trim .This maintains the high-quality
look of the surfaces.
X Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfibre cloth.
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
The surface may change colour tempora-
rily. Wait until the surface is dry again. 310
CareMaintenance and care

The filler hose remains attached to the tyre
sealant bottle.
X Stow the tyre sealant bottle, the tyre infla-
tion compressor and the warning triangle.
X Drive to the nearest workshop and have the
tyre changed there.
X Have the tyre sealant bottle and the filler
hose replaced as soon as possible at a
qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. H
Environmental note
Have the used tyre sealant bottle disposed of
professionally, e.g. at aMercedes-Benz
Service Centre.
X Have the tyre sealant bottle replaced every
four years at a qualified specialist work-
shop, e.g. a Mercedes-Benz Service
Centre. Changing
awheel and fitting the spare
wheel
Preparing the vehicle G
WARNING
The wheel and tyre size of the emergency
spare wheel/spare wheel may diffe rto that of
the damaged wheel. When using an emer-
gency spare wheel/spare wheel the handling
characteristics of the vehicle may change.
Adapt your style of driving accordingly.
Never operate the vehicle with more than one
emergency spare wheel/spare wheel that dif-
fers in size.
Only use an emergency spare wheel/spare
wheel of a differing size briefly and do not
switch off ESP ®
.
When using an emergency spare wheel you
must not exceed the maximum speed of
80 km/h. G
WARNING
Have the emergency spare wheel/spare
wheel replaced with a new wheel as soon as
possible at a qualified specialist workshop
which has the necessary specialist knowledge
and tools to carry out the work required.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre for this pur-
pose. In particular, work relevant to safety or
on safety-related systems must be carried out
at a qualified specialist workshop.
i Vehicles without an emergency spare
wheel/spare wheel are not equipped with
wheel-changing tools at the factory. For
more information on which tools are
required to perform a wheel change on your
vehicle, e.g. wheel chock, wheel wrench or
centring pin, consult a Mercedes-Benz
Service Centre.
X Prepare the vehicle as described
(Y page 316).
X If a trailer is coupled to the vehicle, uncou-
ple it.
X Remove the following items (depending on
the vehicle's equipment) from the stowage
well under the boot floor:
R
the emergency spare wheel or spare
wheel
R the folding wheel chock
R the wheel wrench
R the jack
X Secure the vehicle to prevent it from rolling
away.
Securing the vehicle to prevent it from
rolling away If your vehicle is equipped with a wheel chock,
it can be found in the vehicle tool kit
(Y
page 315).
The folding wheel chock is an additional
securing measure to prevent the vehicle from
rolling away, for example when changing a
wheel. Flat tyre
321Breakdown assistance Z

X
Fold both plates upwards :.
X Fold ou tlower plate ;.
X Guide the lugs on the lower plate fully into
the openings in base plate =.Securing the vehicle on level ground
X
On level ground: place chocks or other
suitable items under the front and rear of
the wheel that is diagonally opposite the
wheel you wish to change. Securing the vehicle on slight downhill gradients
X
On downhill gradients: place chocks or
other suitable items in front of the wheels
of the front and rear axle. Raising the vehicle G
WARNING
The jack is intended only for lifting the vehicle
briefly for wheel changes.
The vehicle must be placed on stands if you
intend to work under it.
Make sure that the jack is placed on a firm,
non-slip, level surface. Do not use wooden
blocks or similar objects as a jack underlay.
The vehicle could otherwise slip off the jack
and seriously injure you.
Do not start the engine at any time while the
wheel is being changed.
Do not lie under the vehicle when it is being
supported by the jack.Ify ou do not raise the
vehicle as described, it could slip off the jack
(e.g. if the engine is started or a door or the
boot lid is opened or closed) and seriously
injure you. G
WARNING
If you fail to position the jack correctly, the
vehicle may:
R slip off the jack
R injure you or others
R be damaged.
Therefore, make sure that the jack is posi-
tioned correctly in the respective jacking
points. Before positioning the jack, remove
any dirt that may have collected in the jacking
points. Please note that you must position the
jack in the opening of the jacking point. 322
Flat tyreBreakdown assistance

X
Using wheel wrench :, loosen the bolts on
the wheel you wish to change by abouto ne
full turn. Do not unscrew the bolts com-
pletely.
The jacking points for the jack are located
behind the wheel housings of the front wheels
and in front of the wheel housings of the rear
wheels (arrows). X
Positio njack =at jacking point ;. X
Make sure that the base of the jac kis posi-
tioned directly under the jacking point.
X Turn crank ?clockwise until jack =sits
completely on jacking point ;and the
base of the jack lies evenly on the ground.
X Turn crank ?until the tyre is raised a max-
imum of 3 cm from the ground.
Removing awheel X
Unscrew the wheel bolts.
! Do not place wheel bolts in sand or dirt.
The threads of the wheel bolts and wheel
hubs could otherwise be damaged when
the bolts are tightened.
X Remove the wheel.
Fitting anew wheel G
WARNING
Replace damaged or corroded wheel bolts.
Never oil or grease wheel bolts. This could
cause the bolts to loose ninthe wheel hub. G
WARNING
If a wheel hub thread is damaged, you must
not drive the vehicle any further. Consult a
qualified specialist workshop which has the
necessary specialist knowledge and tools to
carry out the work required. Mercedes-Benz
recommends that you use aMercedes-Benz
Service Centre or Service 24h for this pur-
pose. In particular, work relevant to safety or
on safety-related systems must be carried out
at a qualified specialist workshop. G
WARNING
Only use wheel bolts that have been designed
for the wheel and the vehicle. For safety rea-
sons, Mercedes-Benz recommends that you
only use wheel bolts which have been
approved for Mercedes-Benz vehicles and the
respective wheel. Other wheel bolts could
work loose or damage the brake system. Flat tyre
323Breakdown assistance
Z