service MERCEDES-BENZ C-Class COUPE 2015 CL205 Owner's Manual
[x] Cancel search | Manufacturer: MERCEDES-BENZ, Model Year: 2015, Model line: C-Class COUPE, Model: MERCEDES-BENZ C-Class COUPE 2015 CL205Pages: 354, PDF Size: 6.13 MB
Page 6 of 354

1, 2, 3 ...
115 V socket ...................................... 256
12 V socket see Sockets
4ETS
see ETS/4ETS (Electronic Trac-
tion System)
4MATIC (permanent four-wheel
drive) .................................................. 171 A
ABS (Anti-lock Braking System) Display message ............................ 209
Function/notes ................................ 64
Important safety notes .................... 64
Warning lamp .................................2 35
Activating/deactivating cooling
with air dehumidification ................. 125
Active Blind Spot Assist Activating/deactivating (on-
board computer) ............................ 200
Display message ............................ 224
Function/informatio n.................... 183
Active Driving Assistance package .. 183
Active Lane Keeping Assist Activating/deactivating (on-
board computer) ............................ 200
Display message ............................ 223
Function/information .................... 186
ADAPTIVE BRAKE ................................. 70
Adaptive Highbeam Assist Display message ............................ 219
Function/note s............................. 112
Switching on/of f................... 112, 113
Additives (engine oil) ........................ 346
Air bags Display message ............................ 215
Front air bag (driver, front
passenger) ....................................... 44
Important safety notes .................... 42
Knee bag .......................................... 45
PASSENGER AIR BAG OFF indica-
tor lamp ........................................... 47
Pelvis air ba g................................... 46
Safety guidelines ............................. 41 Side impact air bag .......................... 45
Window curtain air bag .................... 46
Air-conditioning system
see Climate control
Air vents
Glove box ....................................... 130
Important safety notes .................. 129
Rear ............................................... 130
Setting ........................................... 129
Setting the center air vents ........... 130
Setting the side air vents ............... 130
Alarm
ATA (Anti-Theft Alarm system )......... 72
Switching off (ATA) .......................... 72
Switching the function on/off
(ATA) ................................................ 72
Alarm system
see ATA (Anti-Theft Alarm system)
AMG menu (on-board computer) ..... 204
Anti-lock braking system see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Ashtray ............................................... 254
Assistance display (on-board com-
puter) .................................................. 199
Assistance menu (on-board com-
puter) .................................................. 198
ASSYST PLUS Displaying a service message ........ 277
Hiding a service message .............. 276
Note s..................................... 276, 277
Resetting the service interval dis-
play ................................................ 277
Service message ............................ 276
Special service requirements ......... 277
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 72
Function ........................................... 72
Switching off the alarm .................... 72
ATTENTION ASSIST
Activating/deactivating ................. 200
Display message ............................ 222
Function/note s............................. 179
see ATTENTION ASSIST
Audio menu (on-board com-
puter) .................................................. 196 4
Index
Page 10 of 354

Distance warning (warning lamp)
.... 244
DISTRONIC PLUS Activation condition s..................... 162
Deactivating ................................... 166
Display message ............................ 225
Displays in the multifunction dis-
play ................................................ 165
Driving tips .................................... 166
Function/note s............................. 160
Important safety notes .................. 160
Setting the specified minimum
distance ......................................... 164
Warning lamp ................................. 244
Doors
Automatic locking (on-board com-
puter) ............................................. 203
Automatic locking (switch) ............... 81
Central locking/unlocking
(SmartKey) ....................................... 74
Control panel ................................... 37
Display message ............................ 230
Emergency locking ........................... 81
Emergency unlocking ....................... 81
Important safety notes .................... 79
Opening (from inside) ...................... 80
Drinking and driving ......................... 153
Drive program Automatic ...................................... 144
Display ........................................... 142
Manual ........................................... 146
SETUP (on-board computer) .......... 205
Drive program selector ..................... 144
Driver's door see Doors
Driving abroad
Mercedes-Benz Service ................. 277
Symmetrical low beam .................. 108
Driving lamps
see Daytime running lamps
Driving on flooded roads .................. 157
Driving safety systems ABS (Anti-lock Braking System) ....... 64
ADAPTIVE BRAK E............................. 70
BAS (Brake Assist System) .............. 64
BAS PLUS (Brake Assist System
PLUS) ............................................... 65 EBD (electronic brake force distri-
bution) ............................................. 69
ESP ®
(Electronic Stability Pro-
gram) ............................................... 66
ETS/4ETS (Electronic Traction
System) ........................................... 66
Important safety information ........... 63
Overview .......................................... 63
PRE-SAFE ®
Brake ............................. 70
Driving systems
Active Blind Spot Assist ................. 183
Active Driving Assistance pack-
age ................................................. 183
Active Lane Keeping Assist ............ 186
ATTENTION ASSIST ........................ 179
Blind Spot Assist ............................ 179
Cruise control ................................ 158
Display message ............................ 222
DISTRONIC PLUS ........................... 160
Dynamic handling package with
sports mode .................................. 168
HOLD function ............................... 169
Lane Keeping Assist ...................... 181
Lane Tracking package .................. 179
Parking Guidance ........................... 175
PARKTRONIC ................................. 171
RACE START (AMG vehicles) .......... 170
Rear view camera .......................... 178
Driving tips
Automatic transmission ................. 143
Brakes ........................................... 155
Break-in period .............................. 132
DISTRONIC PLUS ........................... 166
Downhill gradient ........................... 155
Drinking and driving ....................... 153
Driving abroad ............................... 108
Driving in winter ............................. 158
Driving on flooded roads ................ 157
Driving on wet roads ...................... 157
Exhaust check ............................... 154
Fuel ................................................ 153
General .......................................... 153
Hydroplaning ................................. 157
Icy road surfaces ........................... 158
Limited braking efficiency on sal-
ted roads ....................................... 156
Snow chains .................................. 305 8
Index
Page 11 of 354

Symmetrical low beam .................. 108
Wet road surface ........................... 156
DVD video (on-board computer) ...... 197
Dynamic handling package with
sports mode ....................................... 168 E
EASY-ENTRY feature Activating/deactivating ................. 203
Function/note s............................. 101
EASY-EXIT feature
Crash-responsive ........................... 102
Function/note s............................. 101
Switching on/of f........................... 203
EBD (electronic brake force distri-
bution) Display message ............................ 210
Function/note s................................ 69
ECO display
Function/note s............................. 154
On-board computer ....................... 194
Electronic brake force distribu-
tion
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Emergency release
Driver's door .................................... 81
Trunk ......................................... 84, 85
Vehicle ............................................. 81
Emergency spare wheel
General notes ................................ 339
Important safety notes .................. 338
Storage location ............................ 339
Technical data ............................... 340
Emergency Tensioning Devices
Function ........................................... 57
Safety guideline s............................. 41
Emissions control
Service and warranty information .... 22
Engine
Check Engine warning lamp ........... 241
Display message ............................ 219
ECO start/stop function ................ 136
Engine number ............................... 343 Irregular running ............................ 140
Jump-starting ................................. 294
Starting problems .......................... 140
Starting the engine with the
SmartKey ....................................... 135
Starting with KEYLESS-GO ............. 135
Switching off .................................. 152
Tow-starting (vehicle) ..................... 298
Engine electronics
Problem (malfunction) ................... 140
Engine jump starting
see Jump starting (engine)
Engine oil
Adding ........................................... 274
Additives ........................................ 346
Checking the oil level ..................... 273
Checking the oil level using the
dipstick .......................................... 273
Display message ............................ 221
Filling capacity ............................... 346
Notes about oil grade s................... 345
Notes on oil level/consumption .... 273
Temperature (on-board com-
puter) ............................................. 204
Viscosity ........................................ 346
ESP ®
(Electronic Stability Pro-
gram) Activating/deactivating (except
AMG vehicles) .................................. 67
AMG menu (on-board computer) ... 205
Deactivating/activating (AMG
vehicles) .......................................... 68
Deactivating/activating (except
AMG vehicles) ................................ 199
Display message ............................ 209
ETS/4ETS ........................................ 66
Function/note s................................ 66
General notes .................................. 66
Important safety information ........... 66
Warning lamp ................................. 237
ETS/4ETS (Electronic Traction Sys-
tem) ...................................................... 66
Exhaust check ................................... 154
Exhaust tail pipe (cleaning instruc-
tions) .................................................. 281 Index
9
Page 15 of 354

Removing a whee
l.......................... 328
Securing the vehicle against roll-
ing away ........................................ 326
MP3
Operation ....................................... 196
see separate operating instructions
Multifunction display
Function/note s............................. 192
Permanent display ......................... 201
Multifunction steering wheel
Operating the on-board compute r..1 91
Overview .......................................... 33 N
Navigation Menu (on-board computer) ............ 195
see separate operating instructions
NECK-PRO head restraints
Operation ......................................... 52
Resetting triggered .......................... 53
Notes on breaking-in a new vehi-
cle ....................................................... 132 O
Occupant Classification System
(OCS) Faults ............................................... 51
Operation ......................................... 47
System self-test ............................... 50
Occupant safety
Air bags .......................................... .42
Pets in the vehicle ........................... 63
PRE-SAFE ®
(anticipatory occu-
pant protection) ...............................52
SRS (Supplemental Restraint Sys- tem) ................................................. 41
System overview .............................. 40
OCS
Faults ............................................... 51
Operation ......................................... 47
System self-test ............................... 50
Odometer ........................................... 193
Oil see Engine oil On-board computer
AMG menu ..................................... 204
Assistance menu ........................... 198
Audio menu ................................... 196
Convenience submenu .................. 203
Displaying a service message ........ 277
Display messages .......................... 208
DISTRONIC PLUS ........................... 165
Factory settings submenu ............. 204
Important safety notes .................. 190
Instrument cluster submenu .......... 201
Lighting submenu .......................... 201
Menu overview .............................. 193
Message memory .......................... 208
Navigation menu ............................ 195
Operation ....................................... 191
RACETIMER ................................... 205
Service menu ................................. 200
Settings menu ............................... 201
Standard display ............................ 193
Telephone menu ............................ 197
Trip menu ...................................... 193
Vehicle submenu ........................... 203
Video DVD operation ..................... 197
Opening and closing the side trim
panels ................................................. 117
Operating safety Declaration of conformity ................ 25
Important safety notes .................... 24
Operating system
see On-board computer
Operator's Manual
Vehicle equipment ........................... 22
Outside temperature display ........... 191
Overhead control panel ...................... 36 P
Paint code number ............................ 342
Paintwork (cleaning instructions) ... 279
Panic alarm .......................................... 40
Panorama roof with power tilt/
sliding panel
Important safety notes .................... 89
Opening/closing .............................. 90
Opening/closing the roller sun-
blind ................................................. 91 Index
13
Page 17 of 354

Refrigerant (air-conditioning sys-
tem)
Important safety notes .................. 348
Refueling
Fuel gaug e....................................... 31
Important safety notes .................. 148
Notes for AMG vehicles ................. 345
Refueling process .......................... 149
see Fuel
Releasing the parking lock man-
ually (automatic transmission) ........ 148
Remote control Garage door opener ....................... 266
Programming (garage door
opener) .......................................... 266
Replacing bulbs
Important safety notes .................. 114
Overview of bulb types .................. 115
Reporting safety defects .................... 26
Reserve (fuel tank) see Fuel
Reserve fuel
Display message ............................ 222
Warning lamp ................................. 241
see Fuel
Reverse gear
Engaging (automatic transmis-
sion) ............................................... 141
Reversing feature
Panorama sliding sunroo f................ 89
Roller sunblind ................................. 90
Side windows ................................... 86
Trunk lid ........................................... 82
Roadside Assistance (breakdown) .... 23
Roller blind see Roller sunblind
Roller sunblind
Opening/closing .............................. 91
Panorama roof with power tilt/
sliding panel ..................................... 90
Roof carrier ........................................ 252
Roof lining and carpets (cleaning
guidelines) ......................................... 284
Roof load (maximum) ........................ 349
Route (navigation) see Route guidance (navigation)
Route guidance (navigation) ............ 195 S
Safety Child restraint systems .................... 58
Occupant Classification System
(OCS) ............................................... 47
Overview of occupant safety sys-
tems ................................................ 40
Safety system
see Driving safety systems
Seat belts
Adjusting the driver's and front-
passenger seat belt ......................... 56
Belt force limiters ............................ 57
Cleaning ......................................... 283
Correct usage .................................. 54
Emergency Tensioning Devices ........ 57
Fastening ......................................... 55
Important safety guidelines ............. 53
Releasing ......................................... 56
Safety guidelines ............................. 41
Switching belt adjustment on/off
(on-board computer) ...................... 204
Warning lamp ................................. 233
Warning lamp (function) ................... 57
Seats
Adjusting (electrically) ..................... 96
Adjusting (manually and electri-
cally) ................................................ 96
Adjusting the 4-way lumbar sup-
port .................................................. 98
Adjusting the head restraint ............ 96
Cleaning the cover ......................... 283
Correct driver's seat position ........... 94
Folding the backrests forward/
back ................................................. 97
Important safety notes .................... 95
Seat backrest display message ..... 231
Seat heating problem ...................... 99
Seat ventilation problem ................ 100
Storing settings (memory func-
tion) ............................................... 105
Switching seat heating on/of f......... 98
Switching seat ventilation on/of f.... 99
Sensors (cleaning instructions) ....... 281
Service Center see Qualified specialist workshop Index
15
Page 18 of 354

Service menu (on-board com-
puter)
.................................................. 200
Service products Brake fluid .....................................3 46
Coolant (engine) ............................ 347
Engine oil ....................................... 345
Fuel ................................................ 343
Important safety notes .................. 343
Refrigerant (air-conditioning sys-
tem) ............................................... 348
Washer fluid ................................... 348
Settings
Factory (on-board computer) ......... 204
On-board computer ....................... 201
Setting the air distribution ...............126
Setting the airflow ............................ 127
SETUP (on-board computer) ............. 205
Side impact air bag .............................45
Side marker lamp (display mes-
sage) ................................................... 218
Side windows Cleaning ......................................... 280
Convenience closing feature ............ 87
Convenience opening feature ..........86
Important safety information ........... 85
Opening/closing .............................. 86
Problem (malfunction) .....................88
Resetting ........................................ .88
Sliding sunroof
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery ....................... 77
Changing the programming .............75
Checking the battery ...................... .77
Convenience closing feature ............ 87
Convenience opening feature .......... 86
Display message ............................ 231
Door central locking/unlocking ...... .74
Important safety notes .................... 74
Loss .................................................78
Mechanical key ................................ 76
Positions (ignition lock) ................. 133
Problem (malfunction) ..................... 78
Starting the engine ........................ 135
Snow chains ...................................... 305 Sockets
General notes ................................ 255
Rear compartment .........................2 56
Spare wheel
Storage location ............................ 339
Specialist workshop ............................ 26
Special seat belt retractor .................. 61
Speed, controlling see Cruise control
Speedometer
Digital ............................................ 194
In the Instrument cluster ................. 31
Segments ...................................... 191
Selecting the unit of measure-
ment .............................................. 201
see Instrument cluster
SPORT handling mode
Activating/deactivating (AMG
vehicles) .......................................... 68
Warning lamp ................................. 238
SRS (Supplemental Restraint Sys-
tem)
Display message ............................ 212
Introduction ..................................... 41
Warning lamp ................................. 240
Warning lamp (function) ................... 41
Standing lamps
Changing bulbs .............................. 116
Display message ............................ 217
Switching on/off ........................... 110
Start/stop function
see ECO start/stop function
Starting (engine) ................................ 135
Steering (display message) .............. 231
Steering wheel Adjusting (electrically) ................... 101
Adjusting (manually) ...................... 100
Button overview ............................... 33
Buttons (on-board computer) ......... 191
Cleaning ......................................... 282
Important safety notes .................. 100
Paddle shifters ............................... 144
Storing settings (memory func-
tion) ............................................... 105
Steering wheel paddle shifters ........ 144
Stopwatch (RACETIMER) ................... 205
Stowage areas ................................... 24916
Index
Page 20 of 354

Warning lamp ................................. 245
Warning message .......................... 311
Tires
Aspect ratio (definition) ................. 324
Average weight of the vehicle
occupants (definition) .................... 322
Bar (definition) ...............................3 22
Changing a wheel .......................... 325
Characteristics .............................. 322
Checking ........................................ 303
Curb weight (definition) ................. 323
Definition of terms ......................... 322
Direction of rotatio n...................... 325
Display message ............................ 228
Distribution of the vehicle occu-
pants (definition) ............................ 324
DOT, Tire Identification Number
(TIN) ............................................... 321
DOT (Department of Transporta-
tion) (definition) ............................. 322
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 323
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 323
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 323
Important safety notes .................. 302
Increased vehicle weight due to
optional equipment (definition) ...... 322
Kilopascal (kPa) (definition) ........... 323
Labeling (overview) ........................ 318
Load bearing index (definition) ...... 324
Load index ..................................... 321
Load index (definition) ................... 323
M+S tire s....................................... 305
Maximum loaded vehicle weight
(definition) ..................................... 323
Maximum load on a tire (defini-
tion) ............................................... 323
Maximum permissible tire pres-
sure (definition) ............................. 323
Maximum tire load ......................... 316
Maximum tire load (definition) ....... 323
MOExtended tire s.......................... 304
Optional equipment weight (defi-
nition) ............................................ 324
PSI (pounds per square inch) (def-
inition) ........................................... 323 Replacing ....................................... 325
Service life ..................................... 304
Sidewall (definition) ....................... 324
Speed rating (definition) ................ 323
Storing ........................................... 325
Structure and characteristics
(definition) ..................................... 322
Summer tire
s................................. 304
Temperature .................................. 318
TIN (Tire Identification Number)
(definition) ..................................... 324
Tire bead (definition) ...................... 324
Tire pressure (definition) ................ 324
Tire pressures (recommended) ...... 322
Tire size (data) ............................... 329
Tire size designation, load-bearing capacity, speed rating .................... 319
Tire tread ....................................... 303
Tire tread (definition) ..................... 324
Total load limit (definition) ............. 324
Traction ......................................... 317
Traction (definition) ....................... 324
Tread wear ..................................... 317
Uniform Tire Quality Grading
Standards ...................................... 317
Uniform Tire Quality Grading
Standards (definition) .................... 322
Wear indicator (definition) ............. 324
Wheel and tire combination ........... 331
Wheel rim (definition) .................... 322
see Flat tire
Top Tether ............................................ 62
Towing away Important safety guidelines ........... 296
Installing the towing eye ................ 297
Removing the towing eye ............... 297
With both axles on the ground ....... 297
With the rear axle raised ................ 297
Tow-starting
Emergency engine starting ............ 298
Important safety notes .................. 296
Transmission
see Automatic transmission
Transporting the vehicle .................. 298
Trim pieces (cleaning instruc-
tions) .................................................. 282 18
Index
Page 23 of 354

Protection of the environment
General notes
H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel con-
sumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to 00C3of its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel consump-
tion. Environmental concerns and recom-
mendations
Wherever the operating instructions require
you to dispose of materials, first try to regen-
erate or re-use them. Observe the relevant
environmental rules and regulations when
disposing of materials. In this way you will
help to protect the environment. Genuine Mercedes-Benz parts
H
Environmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the same Limited Warranty entitlements as new
parts.
! Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for these restraint systems, may be installed inthe following areas of your vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument cluster
R center console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint sys-
tems.
Have aftermarket accessories installed at a qualified specialist workshop. Introduction
21 Z
Page 24 of 354

You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as well as accessories relevant to safety
which have not been approved by Mercedes.
This could lead to malfunctions in safety-rel-
evant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe- cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Only genuine Mercedes-Benz parts should
therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers main-
tain a supply of genuine Mercedes-Benz parts for necessary service and repair work. In addi-
tion, strategically located parts delivery cen-
ters provide quick and reliable parts service.
Always specify the vehicle identification num- ber (VIN) when ordering genuine Mercedes-
Benz parts (Y page 342). Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys- tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center. The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Service and literature
The implied warranty for your vehicle applies in accordance with the warranty terms and
conditions in the Service and Warranty Infor-
mation booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode
Island and Vermont Emission Control Sys-
tem Warranty
R State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces- sories warranties. These are available at any
authorized Mercedes-Benz Center.
i Should you lose your Service and War-
ranty Information booklet, have an author-
ized Mercedes-Benz Center arrange for a
replacement. The new Service and War-
ranty Information booklet will be posted to you. 22
Introduction
Page 25 of 354

Information for customers in Califor-
nia
Under California law you may be entitled to a replacement of your vehicle or a refund of thepurchase price or lease price, if after a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
ized repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately 29,000 km) on the odometer of the vehicle,
whichever occurs first, a reasonable number
of repair attempts is presumed for a retail
buyer or lessee if one or more of the following occurs:
(1) the same substantial defect or malfunc- tion results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have directly noti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you have directly notified us in writing of the need for its repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an authorized Mercedes-Benz Center. The ser-
vice advisor will record every service for you
in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "Roadside Assis-
tance" section in the Service and Warranty
booklet (Canada). You will find both in your
vehicle literature portfolio. Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notification of Address Change" in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372 )or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in Introduction
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