MERCEDES-BENZ C-CLASS ESTATE 2020 Owners Manual

Un
blocking the PIN
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a
single-use password sent to you via the
Mercedes me connect online por talto reset the
PIN pr otection. #
Select Unblock PIN. #
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN.
% The availability of this function is country
dependent and may not be available in your
count ry.
Alternati vely, you can ha vePIN pr otection
re set at a Mercedes-Benz service centre. User profile
Setting a user profile
Multimedia sy
stem:
4 System 5
g Personalisation
Displaying a user profile when starting
If th is function is active, a prom ptappears when
st arting the sy stem asking which user profile to
use. #
Select Display profile list after start . #
Activate Oor deacti vate ª the function.
Selecting a user profile #
Select Guestor individual profile #.
% Some settings from the user profile are only
loaded when theve hicle is stationary or
when the ignition is switched on.
Au tomatic syn chronisation
Each time the ignition is switched off or on, the
individual user profiles are synchronised on the
multimedia sy stem and on the ser ver.This
ensures that the latest user profiles are availa‐
ble. #
Select Automatic synchronisation. #
Activate Oor deacti vate ª the function.
% For more information about importing/
ex porting user profiles (/ page 289).
Creating a user profile
Multimedia sy stem:
4 System 5
g Personalisation
5 Create profile #
Ente r a name. #
Select a.
The following information is sa ved in the user
profile, forex ample:
R System settings
R Settings in theTV tuner's channel list
R Navigation and traf fic information
The settings diff er depending on theve hicle
equipment. 288
Multimedia sy stem

Importing/exporting a user profile
Re
quirements:
R There is an Internet connection
(/ page 347).
R A Mercedes me account exists at https://
me.secure.mercedes-benz.com.
R The Personalisation service is active.
R The function is available in your count ry.
Multimedia sy stem:
4 System 5
g Personalisation
5 Manual export/import
Importing a user profile #
Select Import profiles from the server.
The The profile import overwrites the exist-
ing profiles. Do you want to continue? mes‐
sage appears. #
Select Yes.
User profiles are impor ted.
Exporting a user profile #
Select Export profiles to the server.
User profiles are expor ted. %
Only individual profiles can be impor ted or
ex por ted. The individual profiles are alw ays
collectively impor ted or expor ted.
% Certain settings, such as address book
ent ries or pr evious destinations from the
navigation sy stem, are not expor ted.
Setting user profile options
Multimedia sy stem:
4 System 5
g Personalisation #
Highlight a profile. #
Select ¥options.
The following options are available:
R Rename
R Delete
R Reset
% The guest profile cannot be dele ted or
re named. So
ftwa reupdates Information on software updates
The multimedia sy
stem displa ysa cor responding
message when a software update isavailable.
The availability of this function is dependent on
th e count ry.
Depending on the source, you can per form
va rious update s: Source of
the
update Up
date type
Up dates via mobile
phone Na
vigation map, sys‐
te m updates, Digital
Owner's Manual
Up dates via an exter‐
nal storage medium,
e.g. a USB flash drive Na
vigation maps %
Software updates via mobile phone requ ire
an active Internet connection forth eve hicle.
This is not available in all countries. For fur‐
th er information on connecting tothe Inter‐
net, see (/ page 346). Multimedia sy
stem 289

Ad
vantages of software updates
Software updates ensure your vehicle's tech nol‐
ogy is up-to-date.
In order tocons tantly impr ovethequ ality of our
services you will recei vefuture software updates
fo ryo ur multimedia sy stem, the Mercedes me
connect services and your vehicle's communica‐
tion module. These will be sent to you via the
mobile phone connection in your vehicle and, as
an option, ins talled automaticall y.Yo u can moni‐
to rth est atus of your software updates on the
Mercedes me Portal and find information about
po tential inno vations.
Yo ur advantages at a glance:
R Con veniently recei vesoftware update s via
th e mobile phone network
R Impr ovesth equ ality and availability of
Mercedes me connect services
R Keeps your multimedia sy stem and communi‐
cation module up-to-date
Fu rther information about software updates can
be found at https://me.secure.mercedes-
benz.com Car
rying out software updates
Requ irements:
R There is an Internet connection
(/ page 346).
R For automatic so ftwa reupdates: your
ve hicle has a permanently ins talled commu‐
nication module.
Multimedia sy stem:
4 System 5
Software update
Au tomatic so ftwa reupdates #
Activate Automatic online updates O.
The software upda tes will be downloaded
and ins talled automaticall y.
The cur rent status of the software update is
displa yed.
Manual software updates #
Switch off Automatic online updates ª. #
Select a software update from the list and
st art the update. Ac
tivating a so ftwa reupdate #
Restart the sy stem.
Fu nction of important sy stem updates
Impor tant sy stem updates may be necessary for
th e security of your multimedia sy stem's data.
Please ins tallth ese updates, otherwise the
security of your multimedia sy stem cann otbe
ensured.
% If automatic online updates are activated,
the sy stem updates will be downloaded auto‐
matically (/ page 290).
As soon as a sy stem update is available for
download, a cor responding message appears on
th e media displa y.
Yo u ha vethefo llowing selection options:
R Download
The sy stem update will be downloaded in the
bac kground.
R Details
Info rm ation about the pending sy stem
update is displa yed.
R Later 290
Multimedia sy stem

The sy
stem update can be downloaded man‐
ually at a later time (/ page 290).
Yo u will be informed when the download is com‐
ple teand the sy stem update is ready for ins talla‐
tion.
% Park theve hicle safely in a suitable location
before starting the ins tallation.
Re quirements forth e ins tallation:
R The ignition is switched on.
R The engine is not running.
R Notes and warnings ha vebeen read and
accep ted.
R The parking brake is applied.
If all requirements are met, the sy stem update is
ins talled. The multimedia sy stem cann otbe
operated during the ins tallation and vehicle func‐
tions are restricted.
If er rors should occur during the ins tallation, the
multimedia sy stem automatically attem ptsto
re store the pr evious version. If restoration of the
pr ev ious version is not possible, a symbol
appears on the multimedia sy stem displa y.Con‐ sult a
qualified specialist workshop toresol ve
th e problem. Re
set function Multimedia sy
stem:
4 System 5
Reset
Pe rsonal data is dele ted, forex ample:
R Station presets
R Connec ted mobile phones #
Select Yes.
If PIN pr otection is activated, a prom ptappears
asking if you also wish torestore this to thefa c‐
to ry settings during a reset. #
Select Yes. #
Enter the cur rent PIN.
The PIN is reset.
or #
Select No.
The cur rent PIN stay sth e same af terre set‐
ting. %
Ifyo u ha veforg ottenyo ur PIN, a Mercedes-
Benz service centre can deactivate the PIN
pr otection foryo u.
A prom ptappears again asking whe ther you
re ally wish toreset. #
Select Yes.
The multimedia sy stem is reset tothefa ctory
settings. Fi
t & Healthy ENE
RGIZING COMFORT Overview of
the ENERGIZING COMFORT pro‐
gr amme
Programme overview
R Refresh: Can make targeted changes tothe
interior climate torefresh vehicle occupants.
Cooling air flow and ionisation purify the air.
The vehicle interior is illuminated with cool
colours and the seat is ventilated.
R Warmth: Can inc rease the comfort le vel of
th eve hicle occupants. The vehicle's panel,
seat and steering wheel heating pr ovide cosy Multimedia sy
stem 291

wa
rmth. The air is pu rified using ionisation
and a pleasant fragrance is released. The
ve hicle interior is illuminated with warm light‐
ing.
R Vitality: Can coun tera ct diminishing atten‐
tiveness in mono tonous driving situations.
Fa st-paced music and a vitalising massa ge
pr ov ide invigorating stimulation forth eve hi‐
cle occupants. The air is purified using ioni‐
sation and a pleasant fragrance is released.
The vehicle interior is illuminated with a stim‐
ulating hue and the seat is ventilated.
R Pleasure: Can promo tea positive mood in
th eve hicle occupants as well as menta l and
ph ysical rege neration. Moderately fastmusic
is pla yed and a massage prog ramme is acti‐
va ted. The air is purified using ionisation and
a pleasant fragrance is released. The vehicle
interior is illuminated with amicable lighting.
R Well being: Can aidthe ph ysical and men tal
re laxation of vehicle occupants. A back mas‐
sage combined with local warmthprov ide
re laxation. The air is purified using ionisation
and a pleasant fragrance is released. The
audio pla yer pla ysselections of calming music and
theve hicle interior is illuminated
with pleasant lighting.
R Training: Can counteract the onset of mus‐
cle tension, limbs falling asleep or stre ss with
ta rgeted relaxation or stimulation exercises.
The exercises are demon stra ted in short vid‐
eos. The air is purified using ionisation and a
pleasant fragrance is released. The vehicle
interior is illuminated with lighting appropri‐
ate totheex ercise.
% Please no tethat theav ailable prog rammes
and the associated functions depend on your
ve hicle equipment. Depending on your
equipment, fewe r functions may be availa‐
ble.
St arting the ENERGIZING Comfort pro‐
gr amme
Re quirements:
R The ignition is switched on.
% ENE RGIZING Comfort is available appr ox‐
imately five minutes af terst arting the multi‐
media sy stem. Multimedia sy
stem:
4 Vehicle 5
ENERGIZING Comfort
Selecting a seat #
Select Seat selection. #
Select the desired seat or All seatsO.
St arting a prog ramme #
Select Refresh, Warmth,Vitality, JoyorWell-
being .
The selected programme will runfo rten
minutes.
Confi guring a prog ramme #
Call up fu rther options Üforth e desired
programme. #
Switch the functions included in the pro‐
gramme on Oor off ª.
St arting training #
Select Training. 292
Multimedia sy stem

#
Select Muscle relaxation, Muscle stimulation
or Balance .
The selected training video starts and is dis‐
pla yed in the media displa y. #
Select Full-screen video.
The training video is display ed in full screen.
% For more information on pausing or skipping
th ro ugh videos, see (/ page 356).
If, during an active prog ramme, a function
re qu irement is no longer met, a cor responding
message appears . The activeprog ramme is can‐
celled. Na
vigation Switching navigation on
Multimedia sy
stem:
4 Navigation #
Alternatively: press theß button.
The map appears and sho wscurrent vehicle
position 1. %
If a climate contro l setting ischanged, a cli‐
mate bar appears brief ly. Showing/hiding
the navigation menu Re
quirements:
R The map displa ys the cur rent vehicle posi‐
tion. Multimedia sy
stem 293

Multimedia sy
stem:
4 Navigation #
Tosho w:swipe left on theto uchpad or the
To uch Control.
or #
Slide the controller tothe left. #
Tohide: swipe right on theto uchpad or the
To uch Control. or #
Slide the controller totheright.
% Toshow or hide lo wer menu le vels, swipe or
slide tothe left or right as many times as
necessar y. Destination ent
ry Entering a POI or address
&
WARNING Risk of dist raction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad and traf
fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Re quirements:
R For the online sear ch:Me rcedes me con‐
nect is available.
R You ha vea user account forth e Mercedes
me Portal.
R The service has been activated at a
Mercedes-Benz service centre.
Fu rther information can be found at: https://
www.mercedes.me
Multimedia sy stem:
4 Navigation #
Show the navigation menu. #
Select ªEnter destination .294
Multimedia sy stem

The count
ryin which theve hicle is located is set
1.
There are two available me thods of destination
entry:
R Free sear ch2
R Sea rchstep-b y-step 3
Me thod 1: free sear ch #
Enter the POI or address in 2. The entries
can be made in any order.
During destination entry , suggestions are
made bythe multimedia sy stem. A selection
of destinations appears in a list. Ente
rth ese address elements, forex ample:
R City, stre et, house number
R Street,to wn
R Postcode
R POI name
R POI catego ry, e.g. Petrol station
R Town, POI name
Examples of destination ent ry:
R Ifyo u are sear ching forKö nigsstraße in
St utt gart,fo rex ample, you can en ter
ST UT and KÖN.
R Ifyo u are sear ching for a POI in theUni‐
te d Kingdom, forex ample, you can en ter
THE SHARD.
To try bo thexamples, the count rysetting
must also be changed (me thod 2). #
Toswitch tohandwriting recognition:
select v5. #
Write thech aracter on theto uchpad. #
Toswitch to character selection: pressthe
% button. or #
Press theto uchpad. #
Todel ete an entr y:select %4(ifavail‐
able).
Use thefo llowing options:
R Press brief ly: del etes the last character
entered or the last suggestion adop ted.
R Press and hold: dele testh e entire entry. #
Toset the language: selectB8. #
Select the language.
% This function is useful for countries in which
se veralch aracter sets are suppo rted. An
ex ample is Russia, which uses Cyrillic and
Latin characters. #
Tocall up the online sear chfunction:
select Online search 6.
Once an Internet connection is es tablished, a
list appears. It sho wsonline destinations
re lated tothe pr evious ent ry.
The online destination is supplied byan In ter‐
net pr ovider. #
Select the online destination. Multimedia sy
stem 295

or
#
Enter the online destination or a 3 word
address in the input line.
% Ente r a 3 wordaddress (/ page 299).
Online sear chis not available in all coun‐
tries. #
Tocall up the lis t:press the% button.
or #
Ifth eto p line of thech aracter bar is highligh‐
te d, navigate upwards. #
Select the destination in the list. #
Toadopt a destination: select7Select
destination .
If th ere are se veral listings for a destination,
a list appears. #
Select the destination.
The destination address is shown.
Me thod 2: sear chstep- by-step #
Press %button.
or #
Ifth eto p line of thech aracter bar is highligh‐
te d, navigate upwards.
The character bar is hidden. City or postcode
is highlighted. Additional ent ryfields, e.g. for
POI, are available. #
Select City or postcode.
The character bar appears. #
Enterth e city or the postcode.
During destination entry , suggestions are
made bythe multimedia sy stem. A selection
of destinations appears in a list.
The address entri es can be made in any
order, forex ample:
R City or postcode, Street,House no.
En ter an intersecting stre et, if available.
R Street, City or postcode
R POI , e.g. Petrol station, City or postcode
% During destination ent ry, use thefo llowing
functions:
R Swit chtohandwriting recognition.
R Switch tocharacter selection.
R Dele tean ent ry. An entr
y,e.g. POI, can be dele ted with
£ in astep-b y-step sear ch.Na vigate
to the left todo so.
R Call up the online sear chfunction (if
av ailable).
R Call up a list.
The functions are desc ribed in the free
sear ch. #
Tochange the count ry:select the count ry. #
Enter the count ry.Yo u on ly need toenter the
fi rs tch aracter. #
Select the count ryon the list. #
Toadopt a destination: selectSelect desti-
nation.
If th ere are se veral listings for a destination,
a dis tance-o rientated list appears. #
Select the destination.
The destination address is shown. 296
Multimedia sy stem

Selecting pr
evious destinations
Multimedia sy stem:
4 Navigation
5 ¬ Previous and other destinations #
Select Previous destinations. #
Select the destination.
The destination address is shown.
or #
Iffavo urites ha vebeen sa ved already
(/ page 309), select From global favourites .#
Select thefa vo urite.
The destination address is shown.
Selecting a POI
Multimedia sy stem:
4 Navigation
5 ¬ Previous and other destinations
5 POIs #
Select the categor y.
or #
Select All categories andthe categor y.
If ro ute guidance is not active: the sear ch
begins in the vicinity of the cur rent vehicle position. The list is sor
tedby distance in
ascending order.
The POIs show thefo llowing information:
R Name of POI
R Linear dis tance tothe POI
R The direction of the linear dis tancetothe
POI (ar row) is displa yed when sear ching
fo rth eve hicle's cur rent position #
Select the POI. #
Route guidance is active: selectthe sear ch
position prior tochoosing a POI (see exam‐
ple). #
If intermediate destinations are set, these
can also be selected as the sear chposition
af te r selecting Near destination.
Fi ltering displa ysfor POIs #
Enter the sear chterm inª Search:.
The results list sho wsreleva nt POIs.
Entering Italyshowsthefo llowing results, for
ex ample:
R POIs which con tain Italy inthe name. R
POIs which belong tothe category Italian
cuisine . #
Select ¡.
The firs t POI in the list is highlighted. #
Select the POI.
Example: setting the sear chposition for the
parking ca tegory during active route guid‐
ance #
Select In the vicinity ,Near destination or
Along the route.
The list sho ws the located POIs or opens an
ove rview of thero ute destination af ter
selecting Near destination. #
Select the POI. #
Select Near destination: select the intermedi‐
ate destination or the destination.
St arting an automatic filling station sear ch
Re quirements:
R The automatic filling station sear chis activa‐
te dO (/ page 303). Multimedia sy
stem 297