maintenance MERCEDES-BENZ C-CLASS SALOON 2012 Owner's Manual

Note
s on paint work/matt finish paintwork
care Obse
rveth e no tes on cleaning and care toavo id
damaging the paintwor k.
Pa int
R Insect remains: soak with insect remo ver and
ri nse off the treated areas af terw ards.
R Bird droppings: soak with water and rinse off
af te rw ards.
R Tree resin, oils, fuels and greases: remo veby
ru bbing gently wi tha clo thsoaked in petro‐
leum ether or lighter fluid.
R Coolant and brake fluid: remo vewith a damp
clo thand clean water.
R Tarst ains: use tar remo ver.
R Wax: use silicone remo ver.
R Do not attach sticke rs,fi lms or similar mate‐
ri als.
R Remo vedirt immediately, where possible.
Matt finish
R Only use care products appr ovedfor
Mercedes-Benz. R
Do not polish theve hicle and light-alloy
wheels.
R Only use car washes that cor respond tothe
latest engineering standards.
R Do not use car wash programmes with a final
hot wax treatment.
R Do not use paint cleane rs, buf fing or polish‐
ing products, gloss preser vers, e.g. wax.
R Alw ays ha vepaintwork repairs car ried out at
a qu alified specialist workshop. Note
s on cleaning decorative foils Obser
vethe no tes on matt finish care in the
ch ap ter "No tes on paintwork/matt finish paint‐
wo rkcare" (/ page 383). They also apply to
matt decorative foils.
Obser vethe no tes on cleaning decorative foils to
av oid vehicle damage.
Cleaning
R For cleaning, use plenty of water and a mild
cleaning agent without additives or abrasive
subs tances, e.g. a car sha mpoo appr ovedfor
Mercedes-Benz. R
Remo vedirt immediatel y,where possible,
whilst avoiding rubbing too hard. There is
ot herwise a risk of damaging the decorative
fo il ir reparabl y.
R Ifth ere is dirt on thefinish or if the decora‐
tive foil is dull: use thePa int Cleaner recom‐
mended and appr oved for Mercedes-Benz.
R Insect remains: soak with insect remo ver and
ri nse off the treated areas af terw ards.
R Bird droppings: soak with water and rinse off
af te rw ards.
R Topreve ntwate rst ains, dry a foil-wrapped
ve hicle with a soft, absorbent clo thafter
eve rycar wash.
Av oiding dama getothe decorative foil
R The service life and colouring of decorative
foils are impaired by:
- sunlight
- temp erature, e.g. hot air blo wer
- weather conditions
- stone chippings and dirt
- chemical cleaning agents Maintenance and care
383
Internal use only

-
oily products
R Do not use polish on matt decorative foil.
Po lishing will ha vethe ef fect of shining the
fo il-wrapped sur face.
R Do not treat matt or stru ctured deco rative
fo ils with wax.Pe rm anent stains may occur.
Sc ratches, cor rosive deposits, areas af fected by
cor rosion and damage caused byincor rect care
cannot al ways be comple tely re paired. In such
cases, visit a qualified specialist workshop.
Yo u can obtain more information on care and
cleaning products from the manufacturer.
In the case of foil-wrapped sur faces, optical dif‐
fe re nces may occur between the sur faces that
we renot pr otected bya decorative foil af ter
re moving a decorative foil.
% Have wo rkor repairs todecorative foils car‐
ri ed out at a qualified specialist workshop,
e.g. in a Mercedes-Benz Service Centre. Note
s on care of car parts &
WARNING Risk of entrapment if the
windscreen wipers are swit ched on while
th e windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or
wiper blades, you can be trapped bythe
wiper arm. #
Alw ays switch off the windscreen wip‐
ers and the ignition before cleaning the
windscreen or wiper blades. &
WARNING Risk of burn s fromtheta il‐
pipe and tailpipe trims
The exhaust tailpipe and tailpipe trims can
become very hot. If you come into contact
with these parts of theve hicle, you could
burn yourself. #
Alw ays be particular lycareful around
th eta ilpipe and theta ilpipe trims and
supervise children especially closely in
th is area. #
Allow vehicle parts tocool down before
to uching them. To
avo id damage totheve hicle, obser vethe
no tes on cleaning and care of thefo llowing vehi‐
cle parts:
Wheels and rims
R Use wate r and acid-free alloy wheel cleaners.
R Do not use acidic alloy wheel cleaners to
re mo vebrake dust. This could damage wheel
bolts and brake components.
R Toavo id cor rosion of the brake disks and
brakepads, drive theve hicle for a few
minutes af ter cleaning before parking it. The
brake disks and brakepads warm up and dry
out.
Wi ndo ws
R Clean the windo wsinside and outside with a
damp clo thand with a cleaning agent recom‐
mended for Mercedes-Benz.
R Do not use dry clo ths or abrasive or sol vent-
based cleaning agents toclean the inside of
windo ws. 384
Maintenance and care
Internal use only

Wi
per blades
R Movethe wiper arms into there placement
position (/ page139).
R With th e wiper arms folded out, clean the
wiper blades with a damp clo th.
R Do not clean the wiper blades too of ten.
Ex terior lighting
R Clean the lenses with a wet sponge and mild
cleaning agent, e.g. car sha mpoo.
R Only use cleaning agents or cleaning clo ths
th at are suitable for plast ic lenses.
Sensors
R Clean the sensors in the front and rear
bumpers with a soft clo thand car shampoo
(/ page 186).
R When using a high -pressure cleaner,maintain
a minimum dis tance of 30 cm.
Re versing camera and 360° Camera
R Open the camera co ver with the multimedia
sy stem (/ page 227).
R Use clean water and a soft clo thtoclean the
came ralens. R
Do not use a high-pressure cleaner.
Ta ilpipes
R Clean with a cleaning agent recommended
fo r Mercedes-Benz, especially inthe winter
and af terwa shing theve hicle.
R Do not use acidic cleaning agents.
Tr ailer hitch
R Obse rveth e no tes on care in the trailer hitch
manufacturer's operating instructions.
R Do not clean the ball neck with a high-pres‐
sure cleaner or solvent.
R Remo vetraces of rust on the ball, forex am‐
ple, with a wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, lightly oil or grease the ball
head.
% Before using trailers with anti- torsional cou‐
pling, obser vethe manufacturer's operating
instructions. Note
s on care of the interior &
WARNING Risk of injury from plastic
parts breaking off af terth e use of sol‐
ve nt-based care products
Ca reand cleaning products con taining sol‐
ve nts can cause su rfaces in the cockpit to
become porous. When the airbags are
deplo yed, plastic parts may break away. #
Do not use any care or cleaning prod‐
ucts containing sol vents toclean the
cockpit. &
WARNING Risk of injury or death from
bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, forex ample, cause seat belts to
te ar or fail in an accident. #
Never blea chor dye seat belts. To
avo id damage totheve hicle, obser vethefo l‐
lowing no tes on cleaning and care: Maintenance and care
385
Internal use only

Seat belts
R Clean with luk ewarmand soapy water.
R Do not use chemical cleaning agents.
R Do not dry byheating them toove r 80°C or
ex posing them todirect sunlight.
Display
R Switch off the display and let it cool down.
R Clean the sur face carefully with a microfibre
clo thand a suitable display care product
(TF T-LC D).
R Do not use any other agents.
Plastic trim R Clean with a damp microfibre clo th.
R For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Do not attach sticke rs,fi lms or similar mate‐
ri als.
R Do not allow cosmetics, insect repellent or
sun cream tocome in contact wi th the plas‐
tic trim.
Re alwo od and trim elements
R Clean with a mic rofibre clo th. R
Blackpiano-lac quer look: clean with a damp
clo thand soapy water.
R For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Do not use sol vent-based cleaning agents,
polishes or waxes.
Ro of lining
R Clean with a brush or dry shampoo.
Carpet
R Use a carpet and textile cleaning agent rec‐
ommended for Mercedes-Benz.
St eering wheel made of genuine leather or
DINAMICA
* NO
TEDama gecaused bywrong cleaners #
Do not use solvent-based cleaning
agents such as tarre mo ver or wheel
cleaner; neither should you use pol‐
ishes or waxes. Otherwise you may
damage thefinish. R
Clean wi tha damp clo thand 1% soapy water
solution and then wipe with a dry clo th.R
For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Leather care: use a leath er care agentthat
has been recommended for Mercedes-Benz.
R Do not allow the leather tobecome too
damp.
R Do not use a microfibre clo th.
% Leather is a natural product. It has natural
surface propert ies, such as dif fere nces in
st ru cture, mar kscaused bygrow thand
injury or subtle colour dif fere nces.
Genuine leather seat co vers
R Clean with a damp clo thand then wipe with a
dry clo th.
R Leather care: use a leath er care agentthat
has been recommended for Mercedes-Benz.
R Do not allow th e leathertobecome too
damp.
R Do not use a microfibre clo th.
DINAMICA seat co vers
R Clean with a damp clo th.
R Do not use a mic rofibre clo th. 386
Maintenance and care
Internal use only

Imitation leather seat co
vers
R Clean with a damp clo thand 1% soapy water.
R Do not use a mic rofibre clo th.
Fa bric seat co vers
R Clean with a damp mic rofibre clo thand 1%
soapy water and allow todry. Maintenance and care
387
Internal use only

Overview of
the ty re-change tool kit *
NO
TEMercedes-AMG vehicles #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. *
NO
TEPlug-in hybrid #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. Apa
rtfrom some countr y-specific variants, vehi‐
cles are not equipped with a tyre-change tool kit.
Fo r more information on which tyre-changing
to ols are required and appr oved for per form ing a
wheel change on your vehicle, consult a qualified
specialist workshop.
Yo ure qu ire thefo llowing tools, forex ample, to
ch ange a wheel:
R Jack
R Chock
R Wheel wrench R
Cent ring pin
% The jack weighs appr oximately 2.1 kg.
The maximum load capacity of the jack can
be found on thest icke r af fixe dto the jac k.
The jack is maintenance-free. If there is a
malfunction, please conta ct aqualified spe‐
cialist workshop.
The tyre-change tool kit is located under the
boot floor.
% Depending on the model, the tyre change
to ol kit may be located at other positions
under the boot floor. 1
Wheel wrench
2 Folding chock
3 Jack Preparing
theve hicle for a wheel change Re
quirements:
R The requ ired tyre-change tool kit is available.
If yo ur vehicle is not equipped with the tyre-
ch ange tool kit, consult a qualified specialist
wo rkshop tofind out about suitable tools.
R The vehicle is not on a slope.
R The vehicle is on solid, non-slippery and le vel
ground. 41 8
Wheels and tyres
Internal use only

Note
s ontech nical data
* NO
TEMercedes-AMG vehicles #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. *
NO
TEPlug-in hybrid #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. The
tech nical da tawa s de term ined in accord‐
ance with EU Directives. The data stated only
applies tovehicles with standard equipment. Yo u
can obtain fur ther information from a Mercedes-
Benz Service Centre.
Only for ce rtain countries: you can find vehi‐
cle-specific vehicle data in the COC documents
(CERTIFIC ATE OF CONFORMITY). These pape rs
are included with theve hicle. On-board electronics
Note
s on tampering with the engine elec‐
tronics *
NO
TEPremature wearthro ugh improper
main tenance Improper maintenance may cause
vehicle
components towe ar more quickly and the
ve hicle's operating permit may be in valida‐
te d. #
Alw ays ha vewo rkon the engine elec‐
tronics and related components car ried
out at a qualified specialist workshop. Tw
o-w ayradios Note
s onfitting two-w ayradios &
WARNING Risk of accident due to
improper workon two-w ayradios
If two-w ayradios are manipulated or retrofit‐
te d incor rectl y,the electromagnetic radiation
from the two-w ayradios can inter fere with th
eve hicle electronics and jeopardise the
operating saf ety of theve hicle. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. &
WARNING Risk of accident from incor‐
re ct ope ration of two-w ayradios
If yo u use two- wayra dios in theve hicle
improperly, their electromagnetic radiation
can disrupt theve hicle's electronics. This is
true in thefo llowing situations, in particular:
R The two-w ayradio is not connec tedto an
ex terior aerial.
R The exterior aerial is fitted inco rrectly or
is not a lo w-reflection aerial.
This could jeopardise the operating saf ety of
th eve hicle. #
Have the lo w-reflection exterior aerial
fi tted at a qualified specialist workshop. 426
Tech nical da ta
Internal use only

Mercedes-Benz
recommends that you ha vethe
oil change car ried out at a qualified specialist
wo rkshop.
Only use engine oils appr oved byMercedes-
Benz.
Pe trol engines: for cer tain countries, dif fere nt
engine oils can be used in conjunction with
re duced maintenance inter vals.
% Further information on dif fere nt engine oils
can be ob tained at a qualified specialist
wo rkshop. Quality and capacity of engine oil
MB-F
reigabe or MB-Appr oval Pe
trol enginesE ngine oil specifica‐
tions
C 18 02 29.3, 229.5, 229.51,
229.52
229.6*
C 400 4MATIC 229.5
229.6*
All other models 229.51 , 229.52,
229.61
229.71* MB-
Freigabe or MB -Appr oval Diesel engine
sEngine oil specifica‐
tions
All models 228.51, 229.3 1,
229.5 1,229.52,
229.61
229.71* *
re commended for lo west possible fuel con‐
sum ption (lo westSA E viscosity class in ea ch
case; obser vepossible restrictions of the
appr ovedSA E viscosity classes)
To achie vethe lo west possible fuel consum ption,
it is recommended touse the engine oil specifi‐
cations mar ked in theta ble forth e lo west SAE
viscosity class. Possible restrictions of the
appr ovedSA E viscosity classes mu stbe
obser ved.
% Ifth e engine oils lis ted in theta ble are not
av ailable, you may add a maximum of
1. 0 litr e ofthefo llowing engine oils once
onl y.
Engine oils for one-time filling only in exceptional
cases:
R vehicles with a petrol engine:
- C16 0, C 180:MB- Freigabe or MB-
Appr oval 229.3, 229.51 , 229.52 or
AC EA A3/B4
- C 400 4MATIC: MB-Freigabe or MB-
Appr oval 229.3 or ACEA A3/B4 Te
ch nical da ta437
Internal use only

Anticipatory occupant pr
otection
see PRE- SAFE®
(anticipatory occu‐
pant pr otection)
see PRE-SAFE ®
PLUS (anticipatory
occupant pr otection plus)
Apple CarPlay ®
Connecting an iPhone ®
.........................3 28
Ending................................................... 329
No tes....................................................3 28
Overview............................................... 328
Sound settings...................................... 329
Tr ans ferred vehicle data........................3 31
Assistance sy stems
see Driving saf ety sy stem
ASS YST PLUS
Battery disconnection pe riods...............3 73
Displ aying the service due dat e............. 372
Fu nction/no tes..................................... 372
Re gular maintenance work.................... 372
Special service requirements............... .372
ATA (anti-theft ala rmsystem)
Deactivating the alarm............................ 95
Fu nction.................................................. 95
Fu nction of interior pr otection................. 96 Priming/deactivating interior pr
otec‐
tion.......................................................... 97
Priming/deactivating tow- aw ay pro‐
te ction..................................................... 96
To w- aw ay protection function.................. 95
AT TENTION ASSI ST
Fu nction................................................ 19 2
Setting................................................... 19 3
Sy stem limitations................................. 19 2
At tention assistant
see ATTENTION ASSIST
Au dio mode
Connecting USB device s....................... 349
Co pyrights............................................. 347
Information............................................ 346
Inserting/re moving an SD car d............. 348
Media sea rch.........................................3 53
Overview............................................... 349
Pa use and playback function................ .350
Selecting a track................................... 350
Selecting playba ckoptions.................... 350
Switching on media mode..................... 348
Tr ack list............................................... .350 Au
thorised workshop
see Qualified specialist workshop
Au tomatic distance control
see Active Dis tance Assi stDISTRONIC
Au tomatic driving lights ...........................12 6
Au tomatic engine start (ECO start/
sto p function)............................................. 161
Au tomatic engine stop (ECO start/
sto p function)............................................. 161
Au tomatic front passen ger front air‐
bag deacti vation sy stem
see Automatic front passenger front
airbag shutoff
Au tomatic front passen ger front air‐
bag shu toff
Fu nction of the automatic front
passenger front airbag deactivation
sy stem..................................................... 46
PA SSENGER AIR BAG indicator lamp....... 48
Au tomatic mir rorfo lding function
Ac tivating/deactivating......................... 14 3
Au tomatic transmission
DIRECT SELECT le ver............................. 167516
Index
Internal use only

Te
lephone voice controls....................... 257
Te xt messa gevoice commands............ .261
TV voice commands.............................. 258
Ty pes of voice commands...................... 251
Ve hicle voice command s...................... .262
Vo ice prom pting................................... .251
Live Traf fic Information
Displaying subsc ript ion informatio n......305
Displ aying the tra ffic map.................... .305
Displ aying traf fic incidents.................... 306
Extending a subscription....................... 305
Issuing hazard alerts............................. 307
Re gis tering on Mercedes me................. 305
Loading Bag hook................................................ 11 7
No tes..................................................... 111
Ro of luggage rack .................................. 11 9
Ti e-down eyes........................................ 11 7
Loading guidelines .................................... .111
Loads Securing................................................. 111
Locator lighting see Sur round lighting Locking an
extern al device (child
saf ety lock)................................................ 280
Locking/unlocking Activating/deactivating the auto‐
matic locking feature............................... 79
Ad ditional door loc k................................ .76
Emergency key........................................ 79
KEYLESS-GO........................................... .78
Un locking/opening the doors from
th e inside................................................77
Low beam Swit ching on/of f................................... 12 5
Symm etrical low bea m.......................... 12 5
Lu bricant additives
see Additives
Lu ggage
Lu ggage net........................................... 11 8
Secu ring................................................. 111
Lu mbar support
see Lumbar support (4-w ay)
Lu mbar support (4-w ay)........................... 103 M
Main beam Changing bulbs...................................... 13 6
Maintenance see ASS YST PLUS
Malfunction Restra int sy stem..................................... 38
Manoeuvring assistant Activating/deactivating......................... 237
Cross Traf fic Alert................................. 236
Drive AwayAssi st.................................. 235
Map Avoiding an area....................................3 10
Av oiding an area (o verview).................. .310
Changing an area.................................. .310
Del eting an area.................................... .311
Displ aying online map con tents............. 313
Displ aying Qibla.................................... .312
Displ aying the compass......................... 312
Displ aying the map version.................... 310
Displ aying the next intersecting stre et.. 309
Displaying the satellite map...................3 13
Displ aying the tra ffic map.................... .305
Displ aying weather information.............3 13534
Index
Internal use only