service MERCEDES-BENZ C-CLASS SALOON 2014 Owners Manual

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Disclaimer
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special equipment of your vehicle. Country-specific language variations are
possible. Please note that your vehicle might not be equipped with all the
described functions. This also affects safety-relevant systems and functions.
Please contact your authorised Mercedes-Benz dealership if you would like
to receive a printed Owner‘s Manual for other vehicle models and vehicle
model years.
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deviations affecting your specific vehicle could not be taken into account
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Please also read the printed Owner‘s Manual, supplementary documents and
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Welcome to the world of Mercedes-Benz
Before you first drive off, read this Owner's
Manual carefully and familiarise yourself with
your vehicle. For your own safety and a longer
vehicle life, follow the instructions and warn-
ing notices in this manual. Disregarding them may lead to damage to the vehicle or personal
injury.
The equipment or model designation of your
vehicle may vary according to:
R model
R order
R country variant
R availability
The illustrations in this manual show a left-
hand-drive vehicle. On right-hand-drive vehi-
cles, the layout of components and controls
differs accordingly.
Mercedes-Benz is constantly updating its
vehicles to the state of the art.
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the vehicle:
R Owner's Manual
R Service Booklet
R Equipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all of
the documents on to the new owner.
i You can get to know the important fea-
tures of your vehicle in the interactive Own-
er's Manual on the Internet at:
http://www.mercedes-benz.de/
betriebsanleitung
You can also use the C ‑Class Guide smart-
phone App: Apple
®
iOS Android™
Please note that the Mercedes-Benz Guides
App may not yet be available in your country.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
2055844501Z102 É2055844501Z102ÁËÍ

Airbags
Display message ............................ 328
Front airbag (driver, front
passenger ) ....................................... 52
Important safety gu idelines ............ .51
Kneebag ........................................... 53
Sidebag ............................................ 53
Triggering .........................................60
Windowbag ...................................... 53
AIRMATIC
Display message ............................3 37
Function/notes ............................ .234
AIRPANEL (cleaning instructions) .... 400
Alarm
ATA (Anti-Theft Alarm system) ......... 85
Switching off (ATA) .......................... 85
Switching the function on/off
(ATA) ................................................ 85
Alarm system
see ATA (Anti-Theft Alarm system)
Anti-glare film ................................... .387
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Aquaplaning ....................................... 214
Armrest
Stowage compartment .................. 370
Ashtray ............................................... 379
Assistance display (on-board com-
puter) ................................................. .306
Assistance menu (on-board com-
puter) ................................................. .307
ASSYST PLUS
Displaying a service message ....... .395
Hiding a service message .............. 395
Notes ............................................. 395
Resetting the service interval dis-
play ................................................ 395
Service message ............................ 395
Special service requirements ......... 396
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 85
Function .......................................... .85
Switching off the alarm .................... 85
ATTENTION ASSIST
Activating/deactivating ................. 309 Display message ............................ 337
Function/note
s............................. 255
Authorised workshop
see Qualified specialist workshop
AUTO lights
Display message ............................ 332
see Lights
Automatic engine start (ECO start/
stop function) .................................... 187
Automatic engine switch-off (ECO
start/stop function) .......................... 186
Automatic front-passenger front
airbag deactivation
Display message ............................ 328
Automatic front-passenger front
airbag deactivation system
Operation ......................................... 54
Problems ......................................... 59
System self-test ............................... 57
Automatic headlamp mode .............. 135
Automatic transmission
Accelerator pedal position ............. 196
AGILITY SELECT switch .................. 197
Changing gear ............................... 196
DIRECT SELECT lever ..................... 193
Display message ............................ 345
Drive program display .................... 195
Drive programs .............................. 197
Driving tips .................................... 196
Emergency running mode .............. 200
Engaging drive position .................. 195
Engaging neutral ............................ 194
Engaging park position automati-
cally ............................................... 194
Engaging reverse gear ................... 194
Engaging the park position ............ 193
Kickdown ....................................... 196
Manual shifting .............................. 198
Overview ........................................ 193
Problem (fault) ............................... 200
Pulling away ................................... 184
Starting the engine ........................ 183
Steering wheel gearshift paddle s... 198
Trailer towing ................................. 196
Transmission position display
(DIRECT SELECT lever) ................... 195
Transmission positions .................. 195 Index
5

Storing and maintaining current
speed ............................................. 217
Cup holder
Centre console .............................. 377
Important safety notes .................. 376
Rear compartment ......................... 378 D
Data see Technical data
Daytime driving lights
Display message ............................ 331
Function/note s............................. 135
Dealership
see Qualified specialist workshop
Declarations of conformity ................. 27
Diagnostics connection ...................... 27
Diesel .................................................. 471
Digital speedometer ......................... 299
Dipped-beam headlamps
Changing bulb s.............................. 143
Display message ............................ 329
Setting for driving abroad (sym-
metrical) ........................................ 134
Setting for driving on the right/
left ................................................. 311
Switching on/of f........................... 135
DIRECT SELECT lever
Automatic transmission ................. 193
Display
Charge status of the high-voltage
battery ........................................... 273
see Display message
see Warning and indicator lamps
Display message
Driving systems ............................. 337
Display messages
ASSYST PLUS ................................ 395
Calling up (on-board computer) ..... 314
Engine ............................................ 333
General information ....................... 314
Hiding (on-board computer) ........... 314
Hybrid system ................................ 337
Introduction ................................... 314
Key ................................................ 350
Lights ............................................. 329
Safety systems .............................. 315 Tyres .............................................. 343
Vehicle ........................................... 345
Distance warning function
Function/note s................................ 77
Distance warning signal (warning
lamp) .................................................. 363
DISTRONIC PLUS
Activating ....................................... 224
Activation conditions ..................... 224
Cruise control lever ....................... 223
Deactivating ................................... 228
Display message ............................ 340
Displays in the multifunction dis-
play ................................................ 228
Driving tips .................................... 229
Function/note s............................. 222
Important safety notes .................. 222
Selecting ........................................ 223
Setting the specified minimum
distance ......................................... 227
Door
Automatic locking (switch) ............... 98
Central locking/unlocking (key) ...... 91
Control panel ................................... 40
Display message ............................ 347
Emergency locking ........................ 100
Emergency unlocking ....................... 98
Important safety notes .................... 96
Opening (from the inside) ................ 97
Drive program
Display (DIRECT SELECT lever) ...... 195
Manual transmission ...................... 192
Drive programs
Automatic transmission ................. 197
Driver's door
see Door
Driving abroad
Mercedes-Benz Service ................. 396
Symmetrical dipped beam ............. 134
Driving Assistance package ............. 263
Driving on flooded roads .................. 215
Driving safety system
BAS PLUS with Cross-Traffic
Assist ............................................... 75
COLLISION PREVENTION ASSIST
PLUS ................................................ 77
EBD (electronic brake force distri-bution) ............................................. 82 Index
9

Main-beam headlamps ...................1
37
Misted up headlamps .................... 140
Motorway mode ............................ .138
Parking lamps ................................ 136
Rear foglamp ................................. 135
Setting exterior lighting ................. 134
Side lamps ..................................... 136
Turn signals ................................... 137
see Interior lighting
see Replacing bulbs
LIM indicator lamp
Cruise control ................................ 216
DISTRONIC PLUS ........................... 223
Variable SPEEDTRONIC ................. 219
Limiting the speed
see SPEEDTRONIC
Loading guidelines ............................ 368
Locking
see Central locking
Locking (doors)
Automatic ........................................ 98
Emergency locking ........................ 100
From inside (central locking but-
ton) ................................................. .97
Locking centrally
see Central locking
Lumbar support
Adjusting the 4-way lumbar sup-
port ................................................ 123 M
M+S tyres .......................................... .430
Main-beam headlamps
Adaptive Highbeam Assist PLUS .... 139
Changing bulbs .............................. 143
Display message ............................ 331
Switching on/off ........................... 137
Manual transmission
AGILITY SELECT switch .................. 191
Drive program ................................ 192
Engaging reverse gear ................... 191
Gear leve r...................................... 190
Pulling away ................................... 184
Shift recommendation ................... 191
Shifting to neutral .......................... 191
Starting the engine ........................ 183
Matt finish (cleaning instructions) .. 399Memory card (audio)
......................... 303
Memory function
Seats, steering wheel, exterior
mirrors ........................................... 130
Mercedes-Benz Contact
Info call button .............................. 385
Roadside Assistance call button .... 385
Mercedes-Benz emergency call
system
Switch in the overhead control
panel .............................................. 384
Mercedes-Benz Intelligent Drive
360°camera .................................. 249
Active Blind Spot Assist ................. 263
Active Lane Keeping Assist ............ 266
Active Parking Assist ..................... 239
ATTENTION ASSIST ........................ 255
Blind Spot Assist ............................ 259
DISTRONIC PLUS ........................... 222
DISTRONIC PLUS with Steering
Assist and Stop&Go Pilot ............... 230
General notes ................................ 216
Lane Keeping Assist ...................... 261
PARKTRONIC ................................. 236
PRE-SAFE ®
(anticipatory occu-
pant protection) ............................... 62
PRE-SAFE ®
PLUS (anticipatory
occupant protection PLUS) .............. 62
Reversing camera .......................... 244
Traffic Sign Assist .......................... 256
Mercedes-Benz Service Centre
see Qualified specialist workshop
Message memory (on-board com-
puter) .................................................. 314
Messages
see Display messages
see Warning and indicator lamps
Mirror turn signal
Cleaning ......................................... 400
Mirrors
see Exterior mirrors
see Rear-view mirror
see Vanity mirror (in sun visor)
Mobile phone
Frequencies ................................... 466
Installation ..................................... 466
Menu (on-board computer) ............ 304 Index
15

Notes/placing in the bracket .........3
86
Transmission output (maximum) .... 466
Modifying the programming (key) ..... 92
MOExtended tyres .............................408
Motorway mode ................................ 138
MP3
Operating ....................................... 303
Multifunction display
Function/notes ............................ .295
Permanent display ......................... 312
Multifunction steering wheel
Operating the on-board computer .. 294
Overview .......................................... 36 N
Navigation Menu (on-board computer) ............ 300
Notes on running in a new vehicle .. 180O
Occupant safety Automatic measures after an acci-
dent ................................................. 63
Children in the vehicle ..................... 63
Important safety notes .................... 45
Pets in the vehicle ........................... 74
PRE-SAFE ®
(anticipatory occu-
pant protection) ............................... 62
Seat belts ........................................ 47
Odometer .......................................... .298
Oil
see Engine oil
On-board computer
Assistance graphic menu .............. .306
Assistance menu ........................... 307
Display messages .......................... 314
Displaying a service message ....... .395
DISTRONIC PLUS ........................... 228
Factory settings ............................ .313
Head-up displa y............................. 295
Important safety notes .................. 292
Instrument cluster menu ............... 312
Light menu ..................................... 311
Media menu ................................... 302
Menu overview .............................. 297
Message memory .......................... 314 Navigation menu ............................ 300
Operating the TV ............................ 304
Operating video DVD ..................... 303
Operation ....................................... 294
Radio menu ................................... 302
Service menu ................................. 306
Settings menu ............................... 307
Standard display ............................ 298
Telephone menu ............................ 304
Trip menu ...................................... 298
Vehicle menu ................................. 313
Opening and closing the side trim
panels ................................................. 144
Operating instructions
Vehicle equipment ........................... 25
Operating mode
Overrun mode ................................ 279
Stationary vehicle .......................... 278
Operating safety
Declaration of conformity ................ 27
Important safety note ...................... 25
Operating system
see On-board computer
Outside temperature display ........... 293
Overhead control panel ...................... 39
Override feature
Rear side window s........................... 73
Overrun mode .................................... 280
Overrun mode, extended .................. 280
Owner's Manual
Overview .......................................... 25 P
Paint code .......................................... 468
Paintwork (cleaning instructions) ... 398
Panic alarm .......................................... 44
Panorama sliding sunroof
Important safety information ......... 110
Opening/closing ............................ 112
Problem (malfunction) ................... 115
Rain closing feature ....................... 113
Resetting ....................................... 114
Parking
Hybrid vehicles .............................. 281
Important safety notes .................. 207
Parking brake ................................ 209 16
Index

Adjusting the height ......................... 49
Cleaning ......................................... 404
Display message ............................ 324
Fastening ......................................... 49
Important safety guidelines ............. 47
Introduction ....................................
.47
Rear seat belt status indicato r .........50
Releasin g......................................... 49
Warning lamp ................................. 351
Warning lamp (function) ................... 50
Seats
Adjusting (electrically) ................... 121
Adjusting (manually and electri-
cally) .............................................. 120
Adjusting the 4-way lumbar sup-
port ................................................ 123
Adjusting the head restraint .......... 121
Cleaning the cover ......................... 403
Correct driver's seat position ........ 118
Important safety notes .................. 119
Seat heating .................................. 123
Seat heating problem .................... 124
Seat ventilation .............................. 124
Seat ventilation problem ................ 125
Storing settings (memory func-
tion) ............................................... 131
Switching seat heating on/of f....... 123
Switching the seat ventilation on/
off .................................................. 124
Selector lever
Cleaning ......................................... 403
see Automatic transmission
Sensors (cleaning instructions) ....... 401
Service
see ASSYST PLUS
Service Centre
see Qualified specialist workshop
Service menu (on-board com-
puter) .................................................. 306
Service products
AdBlue ®
special additive s.............. 472
Brake fluid ..................................... 475
Coolant (engine) ............................ 475
Engine oil ....................................... 473
Fuel ................................................ 468
Important safety notes .................. 468
Washer fluid ................................... 476 Settings
Factory (on-board computer) ......... 313
On-board compute r....................... 307
Shifting to neutral (manual trans-
mission) ............................................. 191
Side lamps
Switching on/of f........................... 136
Side windows
Convenience closing ...................... 107
Convenience opening .................... 107
Important safety notes .................. 106
Opening/closing ............................ 106
Problem (malfunction) ................... 110
Resetting ....................................... 108
Sidebag ................................................ 53
Sliding sunroof
Opening/closing ............................ 111
Rain closing feature ....................... 112
Resetting ....................................... 112
see Panorama sliding sunroof
Snow chains ...................................... 431
Sockets
Centre console .............................. 381
General notes ................................ 381
Rear compartment ......................... 382
Specialist workshop ............................ 27
Spectacles compartment ................. 369
Speed, controlling
see Cruise control
Speedometer
Activating/deactivating the addi-
tional speedometer ........................ 312
Digital ............................................ 299
In the Instrument cluster ................. 34
Segments ...................................... 293
Selecting the unit of measure-
ment .............................................. 312
see Instrument cluster
SPEEDTRONIC
Deactivating variable ..................... 221
Display message ............................ 341
Function/note s............................. 219
Important safety notes .................. 219
LIM indicator lamp ......................... 219
Permanent ..................................... 221
Selecting ........................................ 220
Storing the current speed .............. 220 Index
19

Function/notes ............................. 433
General notes ................................ 433
Important safety notes .................. 434
Radio type approval for the tyre
pressure monitor ........................... 436
Restarting ...................................... 435
Warning lamp ................................ .364
Warning message .......................... 435
Tyres
Changing a wheel .......................... 437
Checking ........................................ 429
Direction of rotatio n...................... 438
Display message ............................ 343
Important safety notes .................. 428
MOExtended tyre s......................... 430
Replacing ....................................... 438
Service life ..................................... 429
Storing ........................................... 438
Summer tyres in winter ................. 430
Tyre size (data ).............................. 444
Tyre tread ...................................... 429
Wheel and tyre combinations ........ 445
see Flat tyre U
Unlocking Emergency unlocking ....................... 98
From inside the vehicle (central
unlocking button) ............................. 97 V
Vanity mirror (in sun visor) .............. 378
Vehicle
Correct use ...................................... 28
Data acquisition ............................... 28
Display message ............................ 345
Electronics ..................................... 466
Equipment ....................................... 25
Implied warranty .............................. 28
Individual settings .......................... 307
Leaving parked up ......................... 211
Locking (in an emergency) ............. 100
Locking (key) ................................... 91
Lowering ........................................ 443
Operating safety .............................. 25
Pulling away ................................... 184
Raising ........................................... 439 Registration ..................................... 28
Securing from rolling away ............ 439
Towing away .................................. 420
Transporting .................................. 423
Unlocking (in an emergency) ........... 98
Unlocking (key) ................................ 91
Vehicle data ................................... 476
Vehicle data
Boot load (maximum) ..................... 476
Roof load (maximum) ..................... 476
Vehicle dimensions ........................... 476
Vehicle emergency locking .............. 100
Vehicle identification number
see VIN
Vehicle identification plate .............. 468
Vehicle level
AIRMATIC ...................................... 234
Display message ............................ 337
Vehicle maintenance
see ASSYST PLUS
Vehicle tool kit .................................. 407
Video
Operating the DVD ......................... 303
VIN ...................................................... 468 W
Warning and indicator lamps ABS ................................................ 355
Brakes ........................................... 353
Distance warning signal ................. 363
ESP ®
.............................................. 357
ESP ®
OFF ....................................... 358
Hybrid system ................................ 362
LIM (cruise control )........................ 216
LIM (DISTRONIC PLUS) .................. 223
LIM (variable SPEEDTRONIC) ......... 219
Overview .......................................... 35
Parking brake ................................ 359
PASSENGER AIR BAG ...................... 46
RBS (Recuperative Brake Sys-
tem) ............................................... 362
Reserve fuel ................................... 360
Seat belt ........................................ 351
SRS ................................................ 282
Steering ......................................... 365
Tyre pressure monitor ................... 364
Warning triangle ................................ 40622
Index

Protection of the environment
General notes
H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
Our objectives are to use the natural resour-
ces which form the basis of our existence on
this planet sparingly and in a manner which
takes the requirements of both nature and
humanity into consideration.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally-responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tyre wear depend on
the following factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. Therefore,
please bear the following in mind:
Operating conditions:
R avoid short trips, as these increase fuel
consumption.
R observe the correct tyre pressure.
R do not carry any unnecessary weight in the
vehicle.
R remove the roof rack once you no longer
need it.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R all maintenance work should be carried out
at a qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to Ôof its maximum engine speed.
R switch off the engine in stationary traffic.
R monitor the vehicle's fuel consumption. H
Environmental note
Have defective high-voltage batteries dis-
posed of in an environmentally responsible
manner. Consult a qualified specialist work-
shop which has the necessary specialist
knowledge and tools to carry out the work
required. Mercedes-Benz recommends that
you use a Mercedes-Benz Service Centre for
this purpose. Returning an end-of-life vehicle
EU countries only:
Mercedes-Benz will take back your old vehicle to dispose of it in an environmentally-respon-sible manner in accordance with the Euro-
pean Union (EU) End of Life Vehicles Direc-
tive.
There is a network of return points and dis-
assembly plants available. You can return
your vehicle to these plants free of charge.
This makes a valuable contribution to the
recycling process and the conservation of
resources.
For further information on recycling old vehi- cles, recovery and the terms of the policy,
visit the Mercedes-Benz homepage. Genuine Mercedes-Benz parts
H
Environmental note
Daimler AG also supplies reconditioned
assemblies and parts which are of the same
quality as new parts. For these, the same war-
ranty applies as for new parts. 24
Introduction

!
Airbags and seat belt tensioners, as well
as control units and sensors for these
restraint systems, may be installed in the
following areas of your vehicle:
R doors
R door pillars
R door sills
R seats
R dashboard
R instrument cluster
R centre console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint sys-
tems.
Have accessories retrofitted at a qualified
specialist workshop.
You could jeopardise the operating safety of
your vehicle if you use parts, tyres and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes. This could lead to malfunctions in safety-rel-
evant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tyres, wheels and
accessories that have been specifically
approved for your vehicle.
Mercedes-Benz tests genuine parts and con-
version parts and accessories that have been specifically approved for your vehicle for their
reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Mercedes-Benz therefore accepts no responsibility for the
use of such parts in Mercedes-Benz vehicles, even if they have been officially approved or
independently approved by a testing centre.
In Germany, certain parts are only officially
approved for installation or modification if
they comply with legal requirements. This
also applies to some other countries. All gen-
uine Mercedes-Benz parts meet the approval
requirements. The use of non-approved parts may invalidate the vehicle's general operating
permit.
This is the case:
R if they cause a change of the vehicle type
from that for which the vehicle's general
operating permit was granted
R if other road users could be endangered
R if the emission or noise levels are adversely
affected
Always specify the vehicle identification num- ber (VIN) when ordering genuine Mercedes-
Benz parts (Y page 468). Owner's Manual
Vehicle equipment
This Owner's Manual describes all models
and all standard and optional equipment
available for your vehicle at the time of pub-
lication of the Owner's Manual. Country-spe-
cific differences are possible. Note that your
vehicle may not be fitted with all features
described. This is also the case for systems
and functions relevant to safety. Therefore,
the equipment on your vehicle may differ from that in the descriptions and illustrations.
The original purchase contract documenta-
tion for your vehicle contains a list of all of the
systems in your vehicle.
Should you have any questions concerning
equipment and operation, please consult a
Mercedes-Benz Service Centre.
The Owner's Manual and Service Booklet are important documents and should kept in the
vehicle. Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or necessary repairs car- Introduction
25 Z