reset MERCEDES-BENZ C-Class SEDAN 2012 W204 Owner's Manual

Multifunction displayFunction/notes ............................. 196
Permanent display .........................206
Multifunction steering wheel
Operating the on-board computer . 195
Overview .......................................... 31
Multifunction steering wheel (4
buttons) see 4-button multifunction
steering wheel
N
Navigation Menu (on-board computer) ............200
see separate operating instructions
NECK-PRO head restraints
Operation ......................................... 47
Resetting after being triggered ........47
NECK-PRO luxury head restraints
Operation ......................................... 47
Resetting after being triggered ........47
Notes on breaking-in a new
vehicle ................................................ 136
O
Occupant Classification System
(OCS) Faults ............................................... 46
Operation ......................................... 42
System self-test ............................... 45
Occupant safety
Children in the vehicle .....................53
System overview .............................. 36
Octane number (fuel) ........................ 348
Odometer ........................................... 199
see Trip odometer
Oil
see Engine oil
On-board computer
AMG menu ..................................... 210
Assistance menu ........................... 204
Audio menu ................................... 201
Convenience submenu ..................209
Displaying a service message ........283
Display messages ..........................213
DISTRONIC PLUS ........................... 168
Factory settings submenu .............210
Important safety notes ..................194
Instrument cluster submenu ..........206
Lighting submenu .......................... 207
Menu overview .............................. 198
Message memory .......................... 213
Navigation menu ............................ 200
Operation ....................................... 195
RACETIMER ................................... 211
Service menu ................................. 206
Settings menu ............................... 206
Standard display ............................ 199
Telephone menu ............................ 202
Trip menu ...................................... 199
Vehicle submenu ........................... 208
Video DVD operation .....................202
On-board diagnostics interface .......... 24
Opening and closing the side trim
panels ................................................. 115
Operating safety On-board diagnostics interface ........24
Operating system
see On-board computer
Outside temperature display ........... 195
Overhead control panel ...................... 33
Override feature Rear side windows ...........................57
P
Paint code number ............................ 343
Paintwork (cleaning instructions) ... 285
Panic alarm .......................................... 58
Panorama roof with power tilt/
sliding panel Opening/closing .............................. 87
Opening/closing the roller
sunblind ........................................... 88
Problem (malfunction) .....................89
Resetting ......................................... 88
Panorama sliding sunroof
Important safety notes ....................86
Parcel net ........................................... 256
Parking ............................................... 153
Important safety notes ..................153
Parking brake ................................ 154
Index13

SettingsFactory (on-board computer) .........210
On-board computer .......................206
Setting the air distribution ............... 128
Setting the airflow ............................ 129
SETUP (on-board computer) ............. 210
Side impact air bag ............................. 40
Side marker lamp (display
message) ............................................ 224
Side windows Convenience closing feature ............84
Convenience opening feature ..........84
Important safety information ...........83
Opening/closing .............................. 83
Problem (malfunction) .....................86
Resetting ......................................... 85
Sliding sunroof
Important safety notes ....................86
Opening/closing .............................. 87
Problem (malfunction) .....................89
Resetting ......................................... 87
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................74
Changing the programming .............73
Checking the battery .......................74
Convenience closing feature ............84
Convenience opening feature ..........84
Display message ............................ 238
Door central locking/unlocking .......70
Important safety notes ....................70
Loss ................................................. 76
Mechanical key ................................ 73
Positions (ignition lock) .................137
Problem (malfunction) .....................76
Starting the engine ........................139
Snow chains ...................................... 313
Sockets Points to observe before use .........263
Rear compartment .........................263
Spare wheel
Notes/data .................................... 337
Storage location ............................ 293
see Emergency spare wheel
Specialist workshop ............................ 24
Speed, controlling see Cruise control Speedometer
Digital ............................................ 199
In the Instrument cluster .................29
Segments ...................................... 195
Selecting the unit of
measurement ................................ 206
see Instrument cluster
SPORT handling mode
Activating/deactivating (AMG
vehicles) .......................................... 62
Warning lamp ................................. 244
SRS (Supplemental Restraint
System) Display message ............................ 219
Introduction ..................................... 36
Warning lamp ................................. 245
Warning lamp (function) ................... 36
Standing lamps
Changing bulbs .............................. 115
Display message ............................ 224
Switching on/off ........................... 106
Starting (engine) ................................ 138
Station see Radio
Steering (display message) .............. 237
Steering wheel Adjusting (electrically) ...................100
Adjusting (manually) ........................99
Button overview ............................... 31
Buttons (on-board computer) ......... 195
Cleaning ......................................... 288
Important safety notes ....................99
Paddle shifters ............................... 145
Storing settings (memory
function) ........................................ 103
Steering wheel paddle shifters ........ 145
Stopwatch (RACETIMER) ................... 211
Stowage compartments Armrest (under) ............................. 255
Cup holders ................................... 259
Eyeglasses compartment ...............255
Glove box ....................................... 254
Important safety information .........254
Parcel net ...................................... 256
Rear ............................................... 256
Under driver's seat/front-
passenger seat .............................. 25616Index

GVW (Gross Vehicle Weight)
(definition) ..................................... 332
GVWR (Gross Vehicle Weight
Rating) (definition) .........................332
Important safety notes ..................310
Increased vehicle weight due to
optional equipment (definition) ......332
Kilopascal (kPa) (definition) ...........332
Labeling (overview) ........................327
Load bearing index (definition) ......333
Load index ..................................... 330
Load index (definition) ...................332
Maximum loaded vehicle weight
(definition) ..................................... 332
Maximum load on a tire
(definition) ..................................... 333
Maximum permissible tire
pressure (definition) ....................... 333
Maximum tire load .........................325
Maximum tire load (definition) .......333
Optional equipment weight
(definition) ..................................... 333
PSI (pounds per square inch)
(definition) ..................................... 333
Replacing ....................................... 334
Service life ..................................... 311
Sidewall (definition) .......................333
Speed rating (definition) ................332
Storing ........................................... 335
Structure and characteristics
(definition) ..................................... 331
Temperature .................................. 327
TIN (Tire Identification Number)
(definition) ..................................... 333
Tire bead (definition) ......................333
Tire pressure (definition) ................333
Tire pressures (recommended) ......331
Tire size (data) ............................... 335
Tire size designation, load-bearing
capacity, speed rating .................... 328
Tire tread ....................................... 311
Tire tread (definition) .....................333
Total load limit (definition) .............334
Traction ......................................... 326
Traction (definition) .......................334
Tread wear ..................................... 326
Uniform Tire Quality Grading
Standards ...................................... 326Uniform Tire Quality Grading
Standards (definition) ....................331
Unladen weight (definition) ............332
Wear indicator (definition) .............334
Wheel rim (definition) ....................332
see Flat tire
Top Tether ............................................ 56
Towing Important safety guidelines ...........302
Installing the towing eye ................303
Removing the towing eye ...............304
With the rear axle raised ................304
Towing away
With both axles on the ground .......304
Tow-starting
Emergency engine starting ............305
Important safety notes ..................302
Transmission
see Automatic transmission
Transporting the vehicle .................. 304
Trim pieces (cleaning instructions) . 288
Trip computer (on-board
computer) .......................................... 199
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 199
Resetting (on-board computer) ......200
Trunk
Emergency release ..........................82
Important safety guidelines .............80
Locking separately ...........................82
Opening (automatically from
inside) .............................................. 81
Opening (automatically from
outside) ............................................ 81
Trunk lid
Display message ............................ 236
Opening/closing .............................. 80
Turn signals
Display message ............................ 222
Switching on/off ........................... 109
Type identification plate
see Vehicle identification plate 18Index

On-board diagnostics interfaceGWARNING
If you connect equipment to the on-board
diagnostics interface, it can affect the
operation of the vehicle systems. This can
impair the operating safety of your vehicle
while driving. There is a risk of accident.
Do not connect any equipment to the on-
board diagnostics interface.
GWARNING
Loose equipment or equipment cables which
are connected to the on-board diagnostics
interface can obstruct the area around the
pedals. The equipment or the cables could get
between the pedals in the event of sudden
braking or acceleration. You may then no
longer be able to brake, operate the clutch or
accelerate as intended. There is a risk of
accident.
Do not attach any equipment or cables in the
driver footwell.
Connecting equipment to the on-board
diagnostics interface can lead to emissions
monitoring information being reset. This may
lead to the vehicle failing to meet the
requirements at the next special emissions
test or main inspection.
If the engine is switched off and equipment
on the on-board diagnostic interface is used,
the starter battery may discharge.
The on-board diagnostics interface is only
intended for the connection of diagnostic
equipment at a qualified specialist workshop.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the service booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components
Proper use
GWARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so.
If you remove any warning stickers, you or
others could fail to recognize certain dangers
and be injured.
The proper use of the vehicle requires that
you familiarize yourself with the following
information and rules:
R safety notes in this Operator's Manual
R technical data in this Operator's Manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
24Introduction

GWARNING
Only use seat covers which have been tested
and approved by Mercedes-Benz for your
vehicle model. Using seat covers or other seat
coverings can cause a malfunction of the side
impact air bags and/or the pelvis air bags.
Contact an authorized Mercedes-Benz Center
for availability.
When deployed, the side impact air bags offer
additional protection for the thorax of the
vehicle occupants on the side of the vehicle
on which the impact occurs. However, they
do not protect the:
R head
R neck
R arms
Front side impact air bags : and rear side
impact air bags ; deploy next to the outer
seat cushions.
The side impact air bags are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or
acceleration, e.g. in a side impact
R independently of seat belt use
R independently of the front air bags
R independently of the ETDs
Side impact air bags will not deploy in side
impacts which do not exceed the system's
preset deployment thresholds for lateral
acceleration/deceleration. You will then be
protected by the fastened seat belt.
If the OCS detects that the front-passenger
seat is not occupied and the front-passenger
seat belt is not fastened (the belt tongue is
not engaged in the seat belt buckle), the side
impact air bag on the front-passenger side
will not deploy. The side impact air bag on the
front-passenger side will deploy if the front-
passenger seat belt is fastened, regardless of
whether the front-passenger seat is occupied
or not.
Pelvis air bags
Pelvis air bags are not available for AMG
vehicles.
GWARNING
Only use seat covers which have been tested
and approved by Mercedes-Benz for your
vehicle model. Using seat covers or other seat
coverings can cause a malfunction of the side
impact air bags and/or the pelvis air bags.
Contact an authorized Mercedes-Benz Center
for availability.
Pelvis air bag deployment enhances the level
of protection of the vehicle occupants on the
side of the vehicle on which the impact
occurs.
Pelvis air bags : deploy next to and below
the outer seat cushions. They are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or
acceleration, e.g. in a side impact
R independently of seat belt use
Occupant safety41SafetyZ

Rindependently of the front air bags
R independently of the ETDs
Pelvis air bags : will not deploy in side
impacts which do not exceed the system's
preset deployment thresholds for lateral
acceleration/deceleration. You will then be
protected by the fastened seat belt.
If the OCS detects that the front-passenger
seat is not occupied and the front-passenger
seat belt is not fastened (the belt tongue is
not engaged in the seat belt buckle), the
pelvis air bag on the front-passenger side will
not deploy. The pelvis air bag on the front-
passenger side will deploy if the front-
passenger seat belt is fastened, regardless of
whether the front-passenger seat is occupied
or not.
Window curtain air bags
The window curtain air bags enhance the level
of protection for the head, but not chest or
arms, of the vehicle occupants on the side of
the vehicle on which the impact occurs.
The window curtain air bags are integrated
into the side of the roof frame and deploy in
the area from the A-pillar to the C-pillar.
Window curtain air bags : are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or
acceleration, e.g. in a side impact
R regardless of whether the front-passenger
seat is occupied
R independently of seat belt use
R independently of the front air bags
Window curtain air bags : will not deploy in
impacts with deceleration rates which do not
exceed the system's preset deployment
thresholds for vehicle deceleration or
acceleration. You will then be protected by
the fastened seat belt.
Occupant Classification System
(OCS)
How the occupant classification
system works
The Occupant Classification System (OCS)
categorizes the occupant on the front-
passenger seat by means of a weight sensor.
The front-passenger front air bag is
deactivated automatically for certain weight
categories. The 45 indicator lamp
shows you the current status. If the
45 indicator lamp is illuminated, the
front-passenger front air bag is deactivated.
The system does not deactivate:
R the side impact air bag
R the pelvis air bag
R the window curtain air bag
R the Emergency Tensioning Devices
To be classified correctly, the front passenger
must sit:
R with the seat belt fastened correctly
R in a position that is as upright as possible
with their back against the seat backrest
R with their feet on the floor
If the front-passenger's weight is transferred
to another object in the vehicle (e.g. by
leaning on armrests), OCS may not be able to
approximate the occupant's weight category.
If the front-passenger seat, the seat cover or
the seat cushion are damaged, have the
necessary repair work carried out at an
authorized Mercedes-Benz Center.
42Occupant safetySafety

NECK-PRO head restraints/NECK-
PRO luxury head restraints (except
AMG vehicles)
NECK-PRO head restraints/NECK-PRO luxury
head restraints increase protection of the
driver's and front-passenger's head and
neck. In the event of a rear collision of a
certain severity, the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's and front-passenger seats are
moved forwards and upwards. This provides
better head support.GWARNING
Do not attach any objects (e.g. a coat hanger)
to the NECK-PRO head restraints/NECK-PRO
luxury head restraints. Otherwise, the NECK-
PRO head restraints/NECK-PRO luxury head
restraints may not function properly and in
the event of a rear-end collision may not offer
the protection they are designed to provide.
GWARNING
Seat or head restraint covers can cause a
malfunction when the NECK-PRO head
restraints/NECK PRO luxury head restraints
are activated or when the side impact air bags
or pelvis air bags are deployed, or they can
prevent this completely. The NECK-PRO head
restraints/NECK PRO luxury head restraints
or side impact air bags/pelvis air bags can
therefore not provide the intended protection.
Do not use any seat or head restraint covers.
If the NECK-PRO head restraints/NECK-PRO
luxury head restraints have been triggered in
an accident, reset the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's and front-passenger seats
( Y page 47). Otherwise, the additional
protection will not be available in the event of
another rear-end collision. NECK-PRO head
restraints/NECK-PRO luxury head restraints
that have been triggered are moved forwards
and can no longer be adjusted.
GWARNING
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation.
Resetting triggered NECK-PRO head
restraints/NECK-PRO luxury head
restraints
Important safety notes
GWARNING
For reasons of safety, have the NECK-PRO
head restraints/NECK-PRO luxury head
restraints checked at an authorized
Mercedes-Benz Center after a rear-end
collision.
GWARNING
When pushing back the NECK-PRO head
restraint cushion, make sure your fingers do
not become caught between the head
restraint cushion and the cover. Failure to
observe this could result in injuries.
NECK-PRO head restraints
i Resetting the NECK-PRO head restraints
requires a lot of strength. If you have
difficulty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
Occupant safety47SafetyZ

XTilt the top of the NECK-PRO head restraint
cushion forwards in the direction of
arrow :.XPush the NECK-PRO head restraint cushion
down in the direction of arrow ; as far as
it will go.XFirmly push the NECK-PRO head restraint
cushion back in the direction of arrow =
until the cushion engages.XRepeat this procedure for the second
NECK-PRO head restraint.
NECK-PRO luxury head restraints
i If you have difficulty resetting the NECK-
PRO luxury head restraints, have this work
carried out at a qualified specialist
workshop, e.g. an authorized Mercedes-
Benz Center.
XRemove resetting tool : from the vehicle
document wallet.XSlide resetting tool : into guide ;
between the NECK-PRO luxury headrestraint and the rear cover of the head
restraint.XPush resetting tool : downwards until you
hear the head restraint deployment
mechanism engage.XPull out resetting tool :.XFirmly press the NECK-PRO luxury head
restraint cushion back = until it engages.XRepeat this procedure for the second
NECK-PRO luxury head restraint.XPut resetting tool : back into the vehicle
document wallet.
Seat belts
Important safety notes
The use of seat belts and infant and child
restraint systems is required by law in all 50
states, the District of Columbia, the U.S.
territories and all Canadian provinces.
Even where this is not the case, all vehicle
occupants should have their seat belts
fastened when the vehicle is in motion.
i For further information on infants and
children traveling in the vehicle and on
infant and child restraint systems, see
"Children in the vehicle" ( Y page 53).
GWARNING
Always fasten your seat belt before driving off.
Always make sure all of your passengers are
properly restrained. You and your passengers
should always wear seat belts.
Failure to wear and properly fasten and
position your seat belt greatly increases your
risk of injuries and their likely severity in an
accident.
If you are ever in an accident, your injuries can
be considerably more severe without your
seat belt properly buckled. Without your seat
belt buckled, you are much more likely to hit
the interior of the vehicle or be ejected from
it. You can be seriously injured or killed.
48Occupant safetySafety

In the same crash, the possibility of injury or
death is lessened if you are properly wearing
your seat belt. The air bags can only protect
as intended if the occupants are properly
wearing their seat belts.GWARNING
Never ride in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or even fatal injuries. The seat backrest and
seat belt provide the best restraint when the
wearer is in a position that is as upright as
possible and the seat belt is properly
positioned on the body.
GWARNING
Never let more people ride in the vehicle than
there are seat belts available. Make sure
everyone riding in the vehicle is correctly
restrained with a separate seat belt. Never
use a seat belt for more than one person at a
time.
GWARNING
Damaged seat belts or seat belts that have
been subjected to stress in an accident must
be replaced and their anchoring points must
also be checked.
Only use seat belts which have been approved
by Mercedes-Benz.
Do not make any modifications to the seat
belts. This can lead to unintended activation
of the ETDs or to their failure to activate when
necessary.
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Have all work carried out only by qualified
technicians. Contact an authorized
Mercedes-Benz Center.
Correct use of the seat beltsGWARNING
USE SEAT BELTS PROPERLY
R Seat belts can only work when used
properly. Never wear seat belts in any other
way than as described in this section, as
that could result in serious injuries in the
event of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver front air bag, driver's side knee
bag, front-passenger front air bag, side
impact air bags, pelvis air bags, window
curtain air bags for the side windows),
Emergency Tensioning Devices, seat belt
force limiters, and front seat knee bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags,
driver's side knee bag, and ETDs) and side
(side impact air bags, pelvis air bags,
window curtain air bags, and ETDs) impacts
which exceed preset deployment
thresholds.
R Never wear the shoulder belt under your
arm, across your neck or off your shoulder.
In a frontal crash, your body would move
too far forward. That would increase the
chance of head and neck injuries. The seat
belt would also apply too much force to the
ribs or abdomen, which could severely
injure internal organs such as your liver or
spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm.
R Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
Occupant safety49SafetyZ

with power tilt/sliding panel will open for
as long as the door handle is held but the
door is not opened.
Using the SmartKey
i The SmartKey must be close to the
driver's door handle.
XPoint the tip of the SmartKey at the driver's
door handle.XPress and hold the & button until the
side windows and the sliding sunroof or the
panorama roof with power tilt/sliding
panel are fully closed.XMake sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
XPress and hold the & button again until
the roller sunblinds of the panorama roof
with power tilt/sliding panel close.XTo interrupt convenience closing:
release the & button.
Using KEYLESS-GO
The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed.
XTouch recessed sensor surface : on the
door handle until the side windows and thesliding sunroof or the panorama roof with
power tilt/sliding panel are fully closed.
i Make sure you only touch recessed
sensor surface :.
XMake sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
XTouch recessed sensor surface : on the
door handle again until the roller sunblinds
of the panorama roof with power tilt/
sliding panel close.XTo interrupt convenience closing:
release recessed sensor surface : on the
door handle.
Resetting the side windows
You must reset each side window if a side
window can no longer be closed fully.
XClose all the doors.XTurn the SmartKey to position 1 or 2 in the
ignition lock.XPull the corresponding switch on the door
control panel until the side window is
completely closed. ( Y page 83)XHold the switch for an additional second.
If the side window opens again slightly:
XImmediately pull the corresponding switch
on the door control panel until the side
window is completely closed ( Y page 83).XHold the switch for an additional second.XIf the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.
If this is not the case, repeat the steps
above again.Side windows85Opening/closingZ