Iat MERCEDES-BENZ C-Class SEDAN 2016 W205 Service Manual

Problems with the engine
ProblemPossible causes/consequences andMSolutions
The engine does not
start. The starter motor
can be heard.RThere is a malfunction in the engine electronics.
RThere is a malfunction in the fuel supply.
Before attempting to start the engine again:
XTurn the SmartKey back to position 0in the ignition lock.
or
XPress the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out.
XTry to start the engine again (Ypage 148). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 352).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
XTry to start the engine again (Ypage 148).
If the engine still does not start:
XConsult a qualified specialist workshop.
The engine is not running
smoothly and is misfir-
ing.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gauge shows a value
above 248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently.
XStop as soon as possible and allow the engine and the coolant to
cool down.
XCheck the coolant level (Ypage 333). Observe the warning notes
as you do so and add coolant if necessary.
Driving153
Driving and parking
Z

Transmission positions
BPark position
This prevents the vehicle from rolling
away when stopped.
Only shift the transmission into posi-
tion Pwhen the vehicle is stationary
(
Ypage 156). The parking lock
should not be used as a brake when
parking. Always apply the electronic
parking brake in addition to the park-
ing lock in order to secure the vehi-
cle.
Park position Pis automatically
engaged if:
Ryou switch off the engine using the SmartKey and remove the Smart-
Key
Ryou switch off the engine using thekey or using the Start/Stop button
and open the driver's door or front-
passenger door
Rthe driver's door is opened when
the vehicle is stationary or driving
at very low speed and the trans-
mission is in position Dor R
If the vehicle electronics are malfunc-
tioning, the transmission may be
locked in position P. Have the vehicle
electronics checked immediately at a
qualified specialist workshop.
CReverse gear
Only shift the transmission into posi-
tion Rwhen the vehicle is stationary.
ANeutral
Do not shift the transmission to N
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
No power is transmitted from the
engine to the drive wheels.
Releasing the brake pedal will allow
you to move the vehicle freely, e.g. to
push it or tow it.
If ESP
®is deactivated or faulty: shift
the transmission to position Nif the
vehicle is in danger of skidding, e.g.
on icy roads.
If you switch the engine off with the
transmission in position Ror D, the
automatic transmission shifts to N
automatically.
!Rolling in neutral Ncan damage
the drive train.
7Drive
The automatic transmission changes
gear automatically. All forward gears
are available.
Driving tips
Changing gear
The automatic transmission shifts to the indi-
vidual gears automatically when it is in trans-
mission position D. This automatic gear shifting
behavior is determined by:
Rthe selected drive program
Rthe position of the accelerator pedal
Rthe road speed
Accelerator pedal position
Your style of driving influences how the auto-
matic transmission shifts gear:
Rlittle throttle: early upshifts
Rmore throttle: late upshifts
Double-clutch function
When shifting down, the double-clutch function
is active regardless of the currently selected
drive program. The double-clutch function
158Automatic transmission
Driving an d parking

Rthe suspension exhibits particularly stiff
springing and damping settings (vehicles withAIRMATIC).
Rgliding mode is not available.
Rthe ECO start/stop function is not available.
Drive program S+ (Sport Plus)
Drive program S+is characterized by the fol-
lowing:
Rthe vehicle exhibits particularly sporty driving
characteristics.
Rthe vehicle pulling away in first gear.
Rthe automatic transmission shifting up later.
the fuel consumption possibly being higher as
a result of the later automatic transmission
shift points.
Rthe suspension exhibits particularly stiff
springing and damping settings (vehicles with AIRMATIC).
Rgliding mode is not available.
Rthe ECO start/stop function is not available.
Drive program S (Sport)
Drive program Sis characterized by the follow-
ing:
Rthe vehicle exhibits sporty driving character-
istics.
Rthe vehicle pulling away in first gear.
Rthe automatic transmission shifting up later.
the fuel consumption possibly being higher as
a result of the later automatic transmission
shift points.
Rthe suspension exhibits hard springing and
damping settings (vehicles with AIRMATIC).
Rgliding mode is not available.
Rthe ECO start/stop function is not available.
Drive program C (Comfort)
Drive program Cis characterized by the follow-
ing:
Rthe vehicle delivers comfortable, economical
handling characteristics.
Rthe vehicle pulling away more gently in
forward and reverse gears, unless the accel-
erator pedal is depressed fully.
Rthe vehicle having improved driving stability,
for example on slippery road surfaces.
Roptimal fuel consumption resulting from the
automatic transmission shifting up sooner. The vehicle is driven in the low engine speed
range and the wheels are less likely to spin.
Rgliding mode is available.
Rthe ECO start/stop function is available.
Drive program I (Individual)
In drive program
Ithe following properties of the
drive program can be selected:
Rthe drive (engine management)
Rthe transmission management
RESP®(Ypage 73)
Rthe suspension
Ractivation of the exhaust flap
Information about configuring drive program I
with the multimedia system can be found in the
Digital Operator's Manual.
iTo permanently select the gears in drive
program Iusing the steeri ng wheel paddles,
select the M(manual) setting for the trans-
mission.
Manual gear shifting
General notes
You can change gear yourself using the steering wheel paddle shifters. The transmission must be
in position D.
Depending on which paddle shifter is pulled, the
automatic transmission immediately shifts into
the next gear down or up, if permitted.
Mercedes-AMG vehicles: to use manual shift-
ing, you have two options:
Rtemporary setting
Rpermanent setting
If you activate manual gearshifting, the multi-
function display will show the current gear
instead of transmission position D.
If manual gearshifting is deactivated, the gears
will be selected automatically.
Automatic transmission161
Driving an d parking
Z

Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is only possible to shift intosecondgear and reverse gear.
XStop the vehicle.
XShift the transmission to position P.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionDor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
Problems with PLUG-IN HYBRID operation (Ypage 233).
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!Since ESP®engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position 0or 1)
if:
Rthe electric parking brake is being tested
on a brake dynamometer
Rthe vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC).
The brake system could otherwise be dam-
aged.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
164Refueling
Driving and parking

If you or others come into contact with fuel,
observe the following:
RWash away fuel from skin immediately
using soap and water.
RIf fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance with-
out delay.
RIf fuel is swallowed, seek medical assis-
tance without delay. Do not induce vomit-
ing.
RImmediately change out of clothing which
has come into contact with fuel.
GWARNING
Electrostatic buildup can create sparks and
ignite fuel vapors. There is a risk of fire and
explosion.
Always touch the vehicle body before opening
the fuel filler flap or touching the fuel pump
nozzle. Any existing electrostatic buildup is
thereby discharged.
Do not get into the vehicle again during the refu-
eling process. Otherwise, electrostatic charge
could build up again.
!Do not use diesel to refuel vehicles with a
gasoline engine. Do not switch on the ignition
if you accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel system. Even small amounts of the wrong fuel could
result in damage to the fuel system and the
engine. Notify a qualified specialist workshop
and have the fuel tank and fuel lines drained
completely.
!Overfilling the fuel tank could damage the
fuel system.
!Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
!Use a filter when refueling from a fuel can.
Otherwise, the fuel lines and/or injection sys-
tem could be blocked by particles from the
fuel can.
If you overfill the fuel tank, fuel could spray out
when the fuel pump nozzle is removed.
iFlexible Fuel vehicles can be recognized by
the Ethanol up to E85 sticker on the inside of
the fuel filler flap.
For further information on fuel and fuel quality
(
Ypage 388).
Refueling
General information
Pay attention to the important safety notes
(Ypage 164).
PLUG-IN HYBRID vehicles: pressure in the fuel
tank must be released before refueling.
Except PLUG-IN HYBRID vehicles: if you
unlock/lock the vehicle from the outside, the
fuel filler flap also unlocks/locks.
The position of the fuel filler cap is displayed
8 in the instrument cluster. The arrow next
to the filling pump indicates the side of the vehi-
cle.
Preparing to refuel
XSwitch off the engine.
XOpen the driver's door.
The on-board electronics now have status 0.
This is the same as the SmartKey having been
removed.
or, if the SmartKey is inserted in the ignition
lock:
XRemove the SmartKey from the ignition lock.
Opening the fuel filler flap (except
PLUG-IN HYBRID vehicles)
:To open the fuel filler flap
;To insert the fuel filler cap
Refueling165
Driving and parking
Z

Problems with fuel and the fuel tank
ProblemPossible causes/consequences andMSolutions
Fuel is leaking from the
vehicle.GWARNING
The fuel line or the fuel tank is faulty.
Risk of explosion or fire.
XApply the electric parking brake.
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function or KEYLESS ‑GO
XOpen the driver's door.
The on-board electronics now have status0. This is the same as the
SmartKey having been removed.
XDo not restart the engine under any circumstances.
XConsult a qualified specialist workshop.
The fuel filler flap cannot
be opened.The fuel filler flap is not unlocked.
XUnlock the vehicle (Ypage 81).
XPLUG-IN HYBRID Vehicles: depressurize the fuel tank
(Ypage 165).
The SmartKey battery is discharged or nearly discharged.
XUnlock the vehicle using the mechanical key (Ypage 83).
The fuel filler flap is unlocked, but the opening mechanism is jammed.
XConsult a qualified specialist workshop.
Charging the high-voltage battery
(PLUG-IN HYBRID vehicles)
Important safety notes
GDANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
GWARNING
In the event of a vehicle fire, the internal pres- sure of the high-voltage battery can exceed a
critical value. In this case flammable gas
escapes through a ventilation valve on the
underbody. The gas can ignite. There is a risk
of injury.
Leave the danger zone immediately. Secure
the danger area at a suitable distance, whilst
observing legal requirements.
GDANGER
If you use incorrectly installed mains sockets or adapters, extension cables or similar to
connect the charging cable to a mains socket,
168Charging the high-voltage battery (PLUG-IN HYBRID vehicles)
Driving and parking

In addition to driving style, the actual consump-
tion is affected by other factors, such as:
Rload
Rtire pressure
Rcold start
Rchoice of route
Relectrical consumers switched on
These factors are not included in the ECO dis-
play.
An economical driving style specially requires
driving at moderate engine speeds.
Achieving a higher value in the categories
"Acceleration" and "Constant":
Robserve the gearshift recommendations.
Rdrive in drive program E.
On long journeys at a constant speed, e.g. on the
highway, only the outer area for "constant" will
change.
The ECO display summarizes the driving style
from the start of the journey to its completion.
Therefore, there are more marked changes in
the outer areas at the start of a journey. On lon-
ger journeys, there are fewer changes. For more
marked changes, perform a manual rest
(
Ypage 241).
For further information on the ECO display, see
(
Ypage 240).
Braking
Important safety notes
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients
!On long and steep gradients, you must
reduce the load on the brakes by shifting early
to a lower gear. This allows you to take
advantage of the engine braking effect and
helps avoid overheating and excessive wear
of the brakes. When you take advantage of the engine brak-
ing effect, a drive wheel may not turn for some
time, e.g. on a slippery road surface. This
could cause damage to the drive train. This
type of damage is not covered by the
Mercedes-Benz warranty.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately. Drive
on for a short while. This allows the airflow to
cool the brakes more quickly.
Wet roads
If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehicle
washed, brake firmly while paying attention to
the traffic conditions. This will warm up the
brake discs, thereby drying them more quickly
and protecting them against corrosion.
Limited braking performance on salt-
treated roads
If you drive on salted roads, a layer of salt resi-
due may form on the brake discs and brake
pads. This can result in a significantly longer
braking distance.
182Driving tips
Driving and parking

RIn order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions.
RCarefully depress the brake pedal and the
beginning and end of a journey.
RMaintain a greater distance to the vehicle
ahead.
Servicing the brakes
!The brake fluid level may be too low, if:
Rif the red brake warning lamp lights up in
the instrument cluster and
Ryou hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked immediately. Consult a qualified specialist workshop to
arrange this.
!A function or performance test should only
be carried out on a 2-axle dynamometer. If
you wish to operate the vehicle on such a
dynamometer, please consult a qualified spe- cialist workshop in advance. You could oth-
erwise damage the drive train or the brake
system.
!The ESP®system operates automatically.
The engine and the ignition must therefore be
switched off (the SmartKey must be in posi-
tion 0or 1in the ignition lock or the Start/
Stop button must be in position 0or 1) if the
electric parking brake is tested on a brake
dynamometer.
Braking triggered automatically by ESP
®may
cause severe damage to the brake system.
All checks and maintenance work on the brake
system must be carried out at a qualified spe-
cialist workshop.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the functional-
ity of your brakes at regular intervals.
Information on BAS (Brake Assist) (
Ypage 68)
and BAS PLUS (Brake Assist PLUS) (Ypage 69). For safety reasons, Mercedes-Benz recom-
mends only installing the following brake disks
and brake pads/linings:
Rbrake disks that have been approved by
Mercedes-Benz
Rbrake pads/linings that have been approved
by Mercedes-Benz or that are of an equivalent
standard of quality
Other brake disks or brake pads/linings can
compromise the safety of your vehicle.
Always replace all brake disks and brake pads/ linings on an axle at the same time. Always
install new brake pa
ds/linings when replacing
brake disks.
The vehicle is equipped with lightweight brake
disks to which the wheel assembly with rim and
threaded connection is matched.
The use of brake disks other than those
approved by Mercedes-Benz can change the
track width and is subject to approval, if appli-
cable.
Shock-type loads when handling the brake
disks, such as when changing wheels, can lead
to a reduction in comfort when driving with light-
weight brake disks. Avoid shock-type loads on
the lightweight brake disks, particularly on the
brake plate.
Mercedes-Benz recommends that you only use
brake fluid that has been specially approved for
your vehicle by Mercedes-Benz, or which corre-
sponds to an equivalent quality standard. Brake
fluid which has not been approved for
Mercedes-Benz vehicles or which is not of an
equivalent quality could affect your vehicle's
operating safety.
High-performance and ceramic brakes
(Mercedes AMG vehicles)
The AMG brake systems are designed for heavy
loads. This may lead to noise when braking. This
will depend on:
RSpeed
RBraking force
REnvironmental conditions, such as tempera-
ture and humidity
The wear of individual components of the brake
system, such as the brake pads/linings or brake
discs, depends on the individual driving style
and operating conditions.
For this reason, it is impossible to state a mile-
age that will be valid under all circumstances. An
Driving tips183
Driving and parking
Z

For more information on driving with snow
chains, see (Ypage 363).
For more information on driving with summer
tires, see (
Ypage 362).
Observe the notes in the "Winter operation" sec-
tion (
Ypage 362).
Driving systems
Mercedes-Benz Intelligent Drive
Mercedes-Benz Intelligent Drive stands for inno-
vative driver assistance and safety systems
which enhance comfort and support the driver in
critical situations. With these intelligent co-ordi- nated systems Mercedes-Benz has set a mile-
stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces all
elements of active and passive safety in one well thought out system – for the safety of the vehi-
cle occupants and that of other road users.
Further information on driving safety systems
(
Ypage 67).
Cruise control
General notes
Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid
exceeding the set speed. Change into a lower
gear in good time on long and steep downhill
gradients. This is especially important if the
vehicle is laden. By doing so, you will make use
of the braking effect of the engine. This relieves
the load on the brake system and prevents the
brakes from overheating and wearing too
quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady
speed for a prolonged period. You can store any
road speed above 20 mph (30 km/h).
Important safety notes
If you fail to adapt your driving style, cruise con-
trol can neither reduce the risk of an accident
nor override the laws of physics. Cruise control
cannot take into account the road, traffic and
weather conditions. Cruise control is only an
aid. You are responsible for the distance to the vehicle in front, for vehicle speed, for braking in
good time and for staying in your lane.
Do not use cruise control:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored.
iThe speed indicated in the speedometer
may differ slightly from the speed stored.
Cruise control lever
:Activates or increases speed
;Activates or reduces speed
=Deactivates cruise control
?Activates at the current speed/last stored
speed
When you activate cruise control, the stored
speed is shown in the multifunction display for
five seconds. In addition, the ésymbol
appears in the multifunction display.
Speedometer with segments: when cruise
control is activated, the segments from the
stored speed to the maximum permitted speed
light up.
Storing and maintaining the current
speed
You can store the current speed if you are driv-
ing faster than 20 mph (30 km/h).
Driving systems185
Driving and parking
Z

Change into a lower gearingood time on long
and steep downhillgradients. This isespecially
impo rtant ifthe veh icle isladen. By doing so, you
will make use of the braking effect of the engine.
This relieves the load on the brake system and
prevents the brakes from overheating and wear-
ing too quickly.
If DI ST RONIC PLUS detects that there isa risk of
a co llisio n, you will be warned visually and
acoustically. DI STRONIC PLUS cannot prevent a
co llisio nwit hout your intervention. An intermit-
tent warning tone willthen sound and the dis-
tance warning lamp willlight up inthe instru-
ment cluster. Brake immediately inorder to
increase the distance to the veh icle infront or
take evasive action pro videdit is safe to doso.
DI ST RONIC PLUS operates inrange between
0 mph (0 km/h) and 120 mph (200 km/h).
Do not use DI STRONIC PLUS while driving on
roads with steep gradients.
As DI STRONIC PLUS transmits radar waves, it
can resemble the radar detectors of the respon-
sible authorities. You can refer to the relevant
chapter inthe Operator's Manual ifquestions
are asked about this.
iUSA only: This device has been approved by
the FCC as a "Vehicular Radar System". The
radar sensor isintended for use inan auto-
motive radar system only. Removal, tamper-
in

g, or altering of the device willvoid any war-
ranties, and isnot permitted bythe FCC. Do
not tamper with, alter, or use inany non-
approved way.
Any unauthorized mod ification to th isdevice
could void the user's authority to operate the
equipm ent.
iCanada only: This device co mplieswit h
RSS -210 of Industry Canada. Operation is
subject to the foll owing two conditions:
1. This device may not cause harmful inter-
ference, and
2. This device must accept any interference
receive d,inc ludin g interference that may
cause undesired operation of the device.
Removal, tampering, or altering of the device
will void any warranties, and isnot permitte d.
Do not tamper with, alter, or use inany non-
approved way.
Any unauthorized mod ification to th isdevice
could void the user's authority to operate the
equipm ent.
Important safety notes
GWARNING
DISTRONIC PLUS does not react to:
Rpeople or animals
Rstationary obstacles on the road, e.g. stop- ped or parked vehicles
Roncoming and crossing traffic
As a result, DI STRONIC PLUS may neither give
warnings nor intervene insuch situations.
There is a risk of an accident.
Alwa ys pay careful attention to the traff icsit-
uation and be ready to brake.
GWARNING
DISTRONIC PLUS cannot always clearly iden-
tify other road users and co mplex traffic sit-
uations.
In such cases, DI STRONIC PLUS may:
Rgive an unnecessary warning and then
brake the vehicle
Rneither givea warning nor intervene
Raccelerate or brake unexpect edly
There isa risk of an accident.
Continue to drive carefully and be ready to
brake, in particular when warned to do so by
DISTRONIC PLU S.
GWARNING
DISTRONIC PLUS brakes your vehicle with up to 50 %of the maximum possible deceleration.
If this braking force is insufficient, DISTRONIC
PLUS warns you visually and audibly. There is a risk of an accident.
In such cases, apply the brakes yourself and
try to take evasive action.
!If DISTRONIC PLUS or the HOLD function is
activated, the vehicle brakes automatically in
certain situations.
To prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
Driving systems187
Driving and parking
Z