MERCEDES-BENZ C-CLASS SEDAN 2018 Owner's Manual

ProblemPossible causes/consequences andMSolutions
The sliding sunroof or
panorama roof with
power tilt/sliding panel
cannot be closed and
you cannot see the
cause.If the sliding sunroof or panorama roof with power tilt/sliding panel is
obstructed during closing and reopens again slightly:
XImmediately after it blocks, pull the3switch down again to the
point of resistance until the sliding sunroof or panorama roof with
power tilt/sliding panel is closed.
The sliding sunroof or panorama roof with power tilt/sliding panel is
closed with more force.
If the sliding sunroof or panorama roof with power tilt/sliding panel is
obstructed again during closing and reopens again slightly:
XImmediately after it blocks, pull the 3switch down again to the
point of resistance until the sliding sunroof or panorama roof with
power tilt/sliding panel is closed.
The sliding sunroof or panorama roof with power tilt/sliding panel is
closed without the automatic reversing feature.
Sliding sunroof99
Opening and closing
Z

Correct driver's seat position
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
Observe the following when adjusting steering
wheel :, seat belt ;and driver's seat =:
Ryou are as far away from the driver's air bag as
possible
Ryou are sitting in a normal upright position
Ryour thighs are slightly supported by the seat
cushion
Ryour legs are not entirely stretched and you
can depress the pedals properly
Rthe back of your head is supported at eye level
by the center of the head restraint
Ryou can hold the steering wheel with your
arms slightly bent
Ryou can move your legs freely
Ryou can see all the displays in the instrument
cluster clearly
Ryou should have a good overview of traffic
conditions
Rthe seat belt is pulled snugly against the body and is routed across the center of your shoul-
der and across your hips in the pelvic area
Further related subjects:
RAdjusting the seats electrically (Ypage 102).
RAdjusting the steering wheel mechanically
(Ypage 106).
RAdjusting the steering wheel electrically
(Ypage 106).
RFastening the seat belt correctly (Ypage 48).
RAdjusting the rear-view mirror and exterior
mirrors (Ypage 108).
RStoring the seat, steering wheel, exterior mir-
ror and head-up display settings with the
memory function (
Ypage 111).
Seats
Important safety notes
GWARNING
Children could become trapped if they adjust
the seats, particularly when unattended.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The seats can still be adjusted when there is no
SmartKey in the ignition lock.
GWARNING
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the seat guide rail. There is a risk of injury.
Make sure when adjusting a seat that no one
has any body parts in the sweep of the seat.
Observe the safety notes on "Air bags"
(
Ypage 49) and "Children in the Vehicle"
(Ypage 60).
GWARNING
If the head restraints are not installed or not
adjusted correctly, they cannot provide pro-
tection as intended. There is an increased risk
100Seats
Seats, steering wheel and mirrors

of injury in the head and neck area, e.g. in theevent of an accident or when braking.
Always drive with the head restraints instal-
led. Before driving off, make sure for every
vehicle occupant that the center of the head
restraint supports the back of the head at
about eye level.
Do not rotate the head restraints of the front and rear seats. Otherwise, you cannot adjust the
height and angle of the head restraints cor-
rectly.
Using the fore-and-aft adjustment, adjust the
head restraint so that it is as close as possible to
your head.
GWARNING
If the driver's seat is not engaged, it could
move unexpectedly while the vehicle is in
motion. This could cause you to lose control of the vehicle. There is a risk of an accident.
Always make sure that the driver's seat is
engaged before starting the vehicle.
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
GWARNING
If you adjust the seat height carelessly, you or
other vehicle occupants could be trapped and
thereby injured. Children in particular could
accidentally press the electrical seat adjust-
ment buttons and become trapped. There is a
risk of injury.
While moving the seats, make sure that your
hands or other body parts do not get under the
lever assembly of the seat adjustment sys-
tem.
GWARNING
The seat belt does not offer the intended level of protection if you have not moved the back-
rest to an almost vertical position. When brak-
ing or in the event of an accident, you could
slide underneath the seat belt and sustain
abdomen or neck injuries, for example. This
poses an increased risk of injury or even fatal injury.
Adjust the seat properly before beginning
your journey. Always ensure that the backrest
is in an almost vertical position and that the
shoulder section of your seat belt is routed
across the center of your shoulder.
!To avoid damage to the seats and the seat
heating, observe the following information:
Rkeep liquids from spilling on the seats. If
liquid is spilled on the seats, dry them as
soon as possible.
Rif the seat covers are damp or wet, do not
switch on the seat heating. The seat heat-
ing should also not be used to dry the seats.
Rclean the seat covers as recommended;
see "Interior care".
Rdo not transport heavy loads on the seats.
Do not place sharp objects on the seat
cushions, e.g. knives, nails or tools. The
seats should only be occupied by passen-
gers, if possible.
Rwhen the seat heating is in operation, do
not cover the seats with insulating materi-
als, e.g. blankets, coats, bags, seat covers,
child seats or booster seats.
!Make sure that there are no objects in the
footwell under or behind the seats when mov-
ing the seats back. There is a risk that the
seats and/or the objects could be damaged.
iThe rear-compartment head restraints can
be removed (Ypage 103).
Vehicles without the through-loading feature:
the head restraints cannot be removed from
the rear compartment seats.
For more information, contact a qualified spe-
cialist workshop.
iRelated topic:
RRear bench seat through-loading feature
(Ypage 283)
Seats101
Seats, steering wheel and mirrors
Z

Adjusting the seats electrically
Electrically adjustable seatswit hmemory
function
:Hea drestrain theight
;Backrest angle
=Seat height
?Seat cushion lengt h
ASeat cushion angle
BSeat fore-and-aftadjustmen t
iFurther relate dsubjects :
RYou can store th eseat setting susin gth e
memory function (Ypage 111).
RIf PRE-SAFE®is triggered ,th efront-
passenger seat will be moved to abette r
position if it was previously in an unfavora-
ble position (
Ypage 58).
RWhen theseat is moved forward or back,
th eheadres tis moved up or down auto -
matically.
Vehicles wit hAM GPerformance seat :th eheight
of th ehead restraints canno tbe adjusted.
Electrically adjustable seat swithout mem -
ory function
:Backrest angle
;Seat height
=Seat cushion angle
?Seat fore-and-af tadjustmen t
Adjusting the head restraints
Import ant safety notes
GWARNIN G
You could lose control of your vehicl eif you do
th efollowin gwhile driving:
Radjust th edriver's seat ,head restraint,
steering whee lor mirror s
Rfastenth eseat belt
There is aris kof an accident.
Adjus tth edriver's seat ,head restraint, steer -
ing whee land mirror and faste nyour seat belt
before starting th eengine.
GWARNIN G
If th ehead restraints are no tinstalled or no t
adjusted correctly, they canno tprovid epro -
tection as intended. There is an increased ris k
of injury in th ehead and neck area, e.g. in th e
event of an acciden tor when braking .
Always drive wit hth ehead restraints instal -
led. Befor edrivin goff ,mak esur efor every
vehicl eoccupant that th ecenter of th ehead
restrain tsupport sth ebac kof th ehead at
about eye level.
Genera l notes
Pay attention to th eimportant safet ynote s
(Ypage 100).
Do no trotate th ehead restraints of th efron tand
rear seats. Otherwise ,you canno tadjust th e
height and angle of th ehead restraints to th e
correc tposition .
102Seats
Seats, steering wheel and mirrors

Adjusting the head restraint height
manually
XTo raise: pull thehead restrain tup to th e
desired position .
XTo lower:press release catch :in th edirec -
tion of th earrow and push th ehead restrain t
down to th edesired position .
Adjusting the head restraint fore-and-
aft positionmanually
Withthis function you can adjust th edistanc e
between th ehead restrain tand th ebac kof th e
seat occupant's head .
XTo moveforward: pull thehead restrain t
forward in th edirection of th earrow until it
engage sin th edesired position .
XTo moveback :press and hold th erelease
catch :.
XPush th ehead restrain tback.
XReleas eth erelease butto nonce th ehead
restrain tis in th edesired position .
XEnsurethat th ehead restrain thas engage d
properly.
Using th efore-and-af tadjustment, adjust th e
head restrain tso that it is as close as possibl eto
your head .
Adjusting the height ofthe head
restraints electri cally
XTo adjust thehea drestrain theight :slid e
th eswitch for th ehead restrain tadjustmen t
(
Ypage 102) up or down in th edirection of th e
arrow.
Vehicles wit hAM GPerformance seat :th eheight
of th ehead restraints canno tbe adjusted.
Adjusting the rear seat head restraint
height
XOnce th ehead restrain tis fully lowered, press
release catch :.
XTo raise:pull thehead restrain tup to th e
desired height .
XTo lower:press release catch :and push
th ehead restrain tdown until it is in th e
desired position .
Installing and removing rear head
restraints
XReleaseth erear seat backrest and fol dit
slightly forward (Ypage 284).
XTo remove:pull thehead restrain tup to th e
stop.
XPress release catch :and pull th ehead
restrain tout of th eguides.
XTo re-install :insert th ehead restrain tso that
th enotches on th ebar are on th elef twhen
viewed in th edirection of travel .
XPush thehead restrain tdown until you hear it
engage in position .
XFold backth erear seat backrest until it
engages.
Seats103
Seats, steering wheel and mirrors
Z

Adjusting the 4-way lumbar support
:Raises thebackrest contour
;Soften sth ebackrest contour
=Lowers th ebackrest contour
?Harden sth ebackrest contour
You can adjust th econtour of th efron tseat
backrest sindividually to provid eoptimum sup-
por tfor your back.
Adjusting the AMG Perfor mance Seat
To adjust th econtour of th eseat and for
improve dlateral support ,you can individually
adjust th efron tseats.
Adjusting th esid ebolsters of th esea tcush -
ion
XTo set narrower: press button:.
XTo set wider: press button;.
To adjust th esid ebolsters of th esea tback -
res t
XTo set narrower: press button=.
XTo set wider: press button?.
Switching the seat heating on/off
Switching on/off
GWARNIN G
Repeatedly switching on th eseat heating can
caus eth eseat cushion and backrest pads to
become ver yhot .The healt hof person swit h
limite dtemperature sensitivit yor alimite d
abilit yto reac tto high temperatures may be
affecte dor they may eve nsuffer burn-like
injuries. There is aris kof injury.
Therefore ,do no tswitch th eseat heating on
repeatedly.
The three red indicator lamp sin th ebutto nindi-
cat eth eheating level you hav eselected.
The system automatically switches down from
level 3to level 2after approximately eigh t
minutes.
The system automatically switches down from
level 2to level 1after approximately te n
minutes.
The system automatically switches off approx -
imately 20 minute safter it is set to level 1.
XTurn theSmartKey to position 1or2 in th e
ignition loc k (Ypage 136).
XTo switch on: press button: repeatedly
until th edesired heating level is set .
XTo switch off:press butto n: repeatedly
until all th eindicator lamp sgo out .
iIf thebattery voltag eis to olow, th eseat
heating may switch off .
iIf drive programEis selected, th epowe rof
th eseat heating is reduced.
104Seats
Seats, steering wheel and mirrors

Switching the seat ventilation on/off
Switching on/off
The blue indicator lamps in the button indicate
the ventilation level you have selected.
XTurn the SmartKey to position 1or2 in the
ignition lock (Ypage 136).
XTo switch on: press button:repeatedly
until the desired ventilation level is set.
XTo switch off: press button:repeatedly
until all the indicator lamps go out.
iIf the battery voltage is too low, the seat
ventilation may switch off.
iYou can open the side windows and the slid-
ing sunroof using the "Convenience opening"
feature (
Ypage 92). The seat ventilation of
the driver's seat automatically switches to the
highest level.
iWhen the vehicle is stationary, the fan
speed can be reduced automatically. This
reduces the noises of the seat ventilation.
Problems with the seat heating/seat ventilation
ProblemPossible causes/consequences and MSolutions
The seat heating or seat
ventilation has switched
off prematurely or can-
not be switched on.The on-board voltage is too low because too many electrical consum-
ers are switched on.
XSwitch off electrical consumers that you do not need, such as the
rear window defroster or interior lighting.
Once the battery is sufficiently charged, the seat heating or seat
ventilation can be switched back on manually.
Steering wheel
Important safety notes
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
GWARNING
Children could injure themselves if they
adjust the steering wheel. There is a risk of
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The electrically adjustable steering wheel can
still be adjusted when there is no key in the igni-
tion lock.
Steering wheel105
Seats, steering wheel and mirrors
Z

Adjusting the steering wheelman-
ually
:Releas elever
;Adjusts th esteering whee lheight
=Adjusts th esteering whee lposition (fore-
and-af tadjustment)
XPush release lever :down completely.
The steering column is unlocked.
XAdjus tth esteering whee lto th edesired posi-
tion .
XPush release lever :up as far as it will go.
The steering column is locked.
XChec kif th esteering column is locked. When
doin gso, tr yto push th esteering whee lup or
down or tr yto mov eit in th efore-and-af t
direction .
Adjusting the steering wheel electri -
cally
:Adjusts th esteering whee lheight
;Adjusts th esteering whee lposition (fore-
and-af tadjustment)
iFurther relate dsubjects :
REASY-ENTRY/EXIT feature (Ypage 107)
RStoring settings (Ypage 111)
Steering wheel heating
Switching on/off
XTurn th eSmartKey to position 2in th eigni-
tion loc k (Ypage 136).
XTo switch on/off: turnth elever in th edirec -
tion of arrow :or;.
Indicato rlamp =lights up or goes out .
If you switch off th eignition ,th esteering whee l
heating is deactivated.
106Steering wheel
Seats, steering wheel and mirrors

Problems with the steering wheel heating
ProblemPossible causes/consequences andMSolutions
The steering wheel heat-
ing has switched off pre-
maturely or cannot be
switched on.The on-board voltage is too low because too many electrical consum-
ers are switched on.
XSwitch off electrical consumers that you do not need, such as the
rear window defroster or interior lighting.
EASY-ENTRY/EXIT feature
Important safety notes
GWARNING
When the EASY-ENTRY/EXIT feature adjusts
the steering wheel, you and other vehicle
occupants – particularly children – could
become trapped. There is a risk of injury.
While the EASY-ENTRY/EXIT feature is mak-
ing adjustments, make sure that no one has
any body parts in the sweep of the steering
wheel.
Move the steering wheel adjustment lever if
there is a risk of entrapment by the steering
wheel. The adjustment process is stopped.
You can stop the adjustment process by press-
ing one of the memory function's position but-
tons. This function is only available on vehicles
with memory function.
GWARNING
If children activate the EASY-ENTRY/EXIT fea-
ture, they can become trapped, particularly
when unattended. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident.
Always wait until the adjustment process is
complete before driving off. The EASY-ENTRY/EXIT feature makes getting in
and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature using the multimedia sys-
tem (see the Digital Operator's Manual)
Position of the steering wheel when the
EASY-ENTRY/EXIT feature is active
The steering wheel swings up when you:
Rremove the SmartKey from the ignition lock
Rwith KEYLESS-GO or KEYLESS-GO start
function:
open the driver's door; the voltage
supply must be switched on
Rwith the SmartKey: open the driver's door;
the SmartKey must be in position gor1 in
the ignition lock (
Ypage 136)
Ropen the driver's door when the ignition is
switched off
iThe steering wheel only tilts up if the driving
position is stored after the steering column
adjustment has been adjusted (
Ypage 111).
The most recent driving position of the steering
wheel is stored if:
Rthe ignition is switched off
Rthe setting is stored using the memory func-
tion (Ypage 111)
iThe steering wheel only moves up if it has
not already reached the upper steering lim-
iter.
Steering wheel107
Seats, steering wheel and mirrors
Z

Position of the steering wheel for driv-
ing
The steering wheel is moved to the last selected
position when:
Rthe driver's door is closed and you insert the
SmartKey into the ignition lock
Ryou close the driver's door when the ignition
is switched on
Ryou press the Start/Stop button once in vehi-
cles with KEYLESS-GO or the KEYLESS-GO
start function
iThe steering wheel only returns to the last
set position if the driving position is stored
after the seat or steering column has been
adjusted (
Ypage 111).
The most recent driving position of the steering
wheel is stored if:
Rthe ignition is switched off
Rthe setting is stored using the memory func-
tion (Ypage 111)
Crash-responsive EASY-EXIT feature
If the crash-responsive EASY-EXIT feature is trig-
gered in an accident, the steering column will
move up when the driver's door is opened or the
SmartKey is removed from the ignition lock. This
makes it easier to exit the vehicle and rescue the
occupants.
The crash-responsive EASY-EXIT feature is
operational only if the EASY-EXIT/ENTRY fea-
ture is activated in the multimedia system (see
Digital Operator's Manual).
Mirrors
Rear-view mirror
XAnti-glare mode: flick anti-glare lever :for-
wards or back.
Exterior mirrors
Important safety notes
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
GWARNING
The exterior mirror on the front-passenger
side reduces the size of the image. Visible
objects are actually closer than they appear.
This means that you could misjudge the dis-
tance from road users traveling behind, e.g.
when changing lane. There is a risk of an acci-
dent.
For this reason, always make sure of the
actual distance from the road users traveling
behind by glancing over your shoulder.
Adjusting the exterior mirrors
XTurn the SmartKey to position 1or2 in the
ignition lock (Ypage 136).
XExterior mirror on the front-passenger side:
press button ;.
108Mirrors
Seats, steering wheel and mirrors