service MERCEDES-BENZ C-CLASS SEDAN 2019 Owner's Guide

Dele
ting text messag es
Multimedia system:
0018 Phone 0019
i TextMessage 0007
Select p. 0007
Todel eteate xt messag e:select Delete. 0007
Outbox
or 0007
Select Drafts. Mer
cedes-Benz link Ov
ervie wof Mer cedes-Benz Link
Using Mercedes-Benz Link,va rious funct ions
and select edmobile phoneappscanbetransf er‐
re dto themedia display.
The Mercedes-B enzLink controlbo xsupplemen ‐
ta ry equipment isrequ ired forth is. Youcan
obt ain this at an aut hor ized Mercedes -Benz Cen‐
te r.
0009 The Mercedes-B enzLink controlbo xuses
th eAn droid oper ating system. 0009
The service prov ider isresponsible forth ese
apps andtheser vices andcontent conne c‐
te dto it.
Connecting Mercedes-B enzLink withth e
mu ltim edia system 0007
Conn ecttheMer cedes- BenzLinkcontrol bo x
wit hth e00C2 USBportof themultimedia
con nect ionunit using asuit able connect ing
cable.
0009 Asuit able connect ingcable isavailable sep‐
ar atelyat an aut hor izedMer cedes-Ben zCen‐
te r.
Using Mercedes-Benz Link
Re quirement s:
R The Mercedes- BenzLink control bo xis con ‐
nec tedwit hth emultimedia system using the
00C2 USBport.
Multimedi asy stem:
0018 Connec t 0007
Select Mercedes- BenzLink. 0007
Select MBLink.
The mobile phonefunctionsand apps are
av ailable andshownonthemedia display.
Yo ucan find mor einf orma tionin theMer cedes-
Benz Linkcontrol bo xoper ating instruction s.
Ending Mercedes-Benz Link
Multimedia system:
0018 Connec t0019
Mercedes- BenzLink 0007
Select Disconnect.
The connect ionisended.
The mobile phonecontinues tobe supplied
wit helect ricity .
or 0007
Disco nnect thecon nect ingcable between
th eMer cedes- BenzLinkcontrol bo xand the
multime diasystem.
0009 Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle
is statio nary. 31
4
Multimedia system

App
leCar Play™ Ov
ervie wof App leCar Play™ 000A
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uoper ateinf ormat ionand comm unic a‐
tio neq uipme ntintegratedin theve hicle
when driving, youwill bedistract ed from the
tr af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. 0007
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. 0007
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng themultimedia system.
iPhone ®
func tionscan beused viathemultime‐
dia system using Apple CarPla y™.Theyar eoper‐
at ed using thecent ralcon trol elemen tor the Sir
i®
vo ice- oper ated con trol system. Youcan
act ivat eth evo ice- opera tedcon trol system by
pr essing andholding the00E3 buttononthe
multifu nctionsteer ing wheel.
When usingApple CarPla y™viathevo ice- oper‐
at ed con trol system, themultimedia system can
st ill be oper ated via theVo ice Cont rolSy stem
(0013 page239).
Onl yone mobile phoneatatime canbecon nec‐
te dvia Apple CarPla y™tothemultimedia sys‐
te m.
The availabilit yof App leCarPla y™mayva ry
acc ordin gto thecount ry.
The service prov ider isresponsible forth is appli‐
cat ion and theser vices andcontent conne cted
to it.
Inf orma tion onApp leCar Play™
While usingApple CarPla y™various funct ionsof
th emultimedia system, e.g.telephon yor the
media sourcesBlue tooth®
audio andiPod ®
,ar e
una vailable.
Onl yone routeguidan cecan beact ive at atim e.
If ro uteguidan ceisact ive on themultimedia sys‐ te
m, itis closed whenrouteguidan ceisstar ted
on themobile phone.
Connecting aniPhone ®
via Apple CarPla y™
Re quirement s:
R Apple ®
oper atingsy stem version iOS 8.3or
abo veisins talled ontheiPhone ®
.
R AnInterne tcon nect ionisrequ ired forth efull
ra ng eof func tions forApple CarPla y™.
R The iPho ne®
is connect edtothemultimedia
sy stem viatheUSB port00C2 using asuit a‐
ble cable (0013 page333).
Multimedia system:
0018 Connec t0019
Apple CarPlay
Se tting automat icor manu alstar t
A messa geappear swhen connectedfo rth efirs t
tim e. 0007
Automatic star t:select Automatically.
Start Automatically isactiv ated 0073.
Apple CarPla y™will nowstar timm ediat ely
af te rth eiPhone ®
is con nect edtothemulti‐
media system using aUSB cable. Multimedia
system 31
5

Onl
yone mobile phoneatatime canbeconnec ‐
te dvia Android Autoto themultimedia system.
The availabilit yof An droid Autoand Android Auto
App sma yva ry acc ordin gto thecount ry.
The service prov ider isresponsible forth is appli‐
cat ion and theser vices andcontent conne cted
to it.
Inf orma tion onAndr oidAuto
While usingAndroid Auto,va rious funct ionsof
th emultimedia system, forex am ple themedia
sour ceBlue tooth®
audio, areno tav ailable.
On lyone routeguidan cecan beact ive at atim e.
If ro uteguidan ceisact ive on themultimedia sys‐
te m, itis closed whenrouteguidan ceisstar ted
on themobile phone.
Connecting amobile phoneviaAndr oidAuto
Re quirement s:
R The firs tacti vatio nof Andr oid Au toon the
multime diasystem mus tbe car ried out when
th eve hicle isstatio naryfo rsaf etyre ason s.
R The mobi lephon esuppo rts Andr oidAuto
fr om Andr oid5.0. R
The Andr oidAutoapp isins talled onthe
mobil ephone.
R Inorder touse thete lephon efunc tions,the
mobil ephone mustbe connect edtothemul‐
timedia system viaBlue tooth®
( 0013 page304 ).
If th er ewa sno prior Interne tconn ection, this
is es tablished withth euse ofthemobile
phone withAn droid Auto.
R The mobile phoneisconn ectedtothemulti‐
media system viatheUSB port00C2 using a
suit able cable (0013 page333).
R AnInterne tcon nect ionisrequ ired forth efull
ra ng eof func tions forAndr oidAuto.
Multimedia system:
0018 Connec t0019
Android Auto 0007
Select themobile phonefrom thede vice list.
Ac cep ting/r eject ingtheda ta protection reg‐
ulat ions
A messag ewit hth edat apr otect ion regulations
appear s. 0007
Select Accept &Start . or 0007
Select Decline &End.
Ac tiv atin gaut omati cst ar t 0007
Select StartAutoma tically0073.
St arting manuall y 0007
Select themobile phonefrom thede vice list.
Exiting AndroidAuto 0007
Press the00E2 buttononthemultifunc tion
st eer ing wheel, forex am ple.
0009 IfAn droid Autowa sno tdispla yedin thefo re ‐
gr ound beforedisconn ecting,theapplication
st ar ts inthebac kground when reconnect ed.
Yo ucan callupAndroid Autointhemain
menu.
Calling uptheAndr oidAutosound settings
Multimedia system:
0018 Connec t0019
Android Auto 0019
Sound 0007
Select theto ne menu (0013 page 349). Mul
timedi asy stem 317

Endin
gAndr oidAuto
Multimedia system:
0018 Connec t0019
Android Auto 0007
Select Disconnect.
The connect ionisended.
The mobile phonecontinues tobe supplied
wit helect ricity .
or 0007
Disco nnect thecon nect ingcable between
th emobile phoneandmultimedia system.
Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle is
st atio nary. Tr
ansf erre dve hicl edata withAndroidAuto
and Apple CarPla y™ Ov
ervie wof transf erre dve hicl edata
When using Andr oidAutoor Apple CarPla y™,
cer tain vehicle datais transf erredto themobile
phone. Thisenables youto getth ebes tout of
select edmobile phoneservices. Vehicle datais
no tdir ectl yaccessible. The
follo wing system information istra nsmit ted:
R Softwarere lease ofthemultimedia system
R System ID(anon ymized)
The transf erofthis dat ais used tooptimize com‐
munication between theve hicle andthemobile
phone.
To do this, and toassig nse veralve hicles tothe
mobil ephone, ave hicle identif ierisrando mly
ge ner ated .
Thi sha sno conne ctionto theve hicle identif ica‐
tion number (VIN)andisdele tedwhen themulti‐
media system isrese t(0013 page27 4).
Th efo llo wing drivin gst atus datais trans mitted:
R Trans miss ionposit ionengaged
R Distinction between parking,stands till,ro ll‐
ing and drivin g
R Day/n ight mode oftheins trument cluster
The transf erofthis dat ais used toalter how
con tent isdispl ayed tocor respond tothedr iving
situation . The
follo wing positiondatais transm itted:
R Coor dinat es
R Speed
R Com pass direct ion
R Accel erati on dire ction
Thi sda ta isonl ytransf erredwhile thena vig ation
sy stem isactiv ein order toimprove it(e.g. soit
can continue func tioningwhen inatun nel). Mer
cedes meconnect No
teson Mer cedes meconnect
Mer cedes meconn ectprov ides thefo llo wing
ser vice s:
R Accid ent and brea kdo wnmana gement (me
butt on)
R Concierg eSer vice (whe nth eser vice isacti‐
va ted), appointm entrequ ests or similar (me
butt on)
R Mer cedes- Benzemergency callsy stem (aut o‐
matic emergency callor SOS button) 31
8
Multimedia system

The
Mercedes-B enzCustomer Cent erand the
Mer cedes-Ben zemer gency callcent erareav aila‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(0013 page31 9).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(0013 page31 9).
Pl eas eno te that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,alwa ys
cal lth enation alemer gency service sfirs tus ing
th est andar dnat ionalemer gency service phone
num bers.In eme rgenci es,youcan also usethe
Mer cedes-Ben zemer gency callsy stem
(0013 page32 1).
Obser vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com Calling
theMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally.
Multimedia system:
0018 Phone 0019
ª Contac ts 0007
Call Mercedes meconnect.
The callismade.
Then, youcan selectaser viceand becon‐
ne cted toaspec ialistat theMer cedes- Benz
Cus tomer Cent er.
Making acall viatheove rhead contr olpa nel
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion. R
The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally. 1
Service callbutton(me button)
2 SOS buttoncover
3 SOS button 0007
Tomak ease rvice call: press butt on1. Multime
diasystem 31
9

0007
Tomak ean eme rgency call:press SOS
butt oncover2 brief lyto open. 0007
Press and hold SOS button3 forat lea st
one second.
If aser vice callisactiv e,an emer gency callcan
st ill be trigg ered. This hasprior ity ove rall other
activ ecalls.
Ser vice calls areonl ypossible ifamobile phone
ne tworkis available.
Inf orma tion abou tth eser vice callusing the
me butt on
A call totheMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system.
In theeve ntofabr ea kdo wn, youwill getsu p‐
po rt:
R Aqu alif ied Mer cedes-Ben zte ch nici anpro‐
vid es brea kdo wnassist anc eon siteand/ or
th eve hicle willbetowe dto thenear est
aut hor ized Mercedes- BenzCenter.
Yo uma ybe charge dfo rth ese services. Yo
ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle
R Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er
(0013 page32 1).
Inf ormation onMer cede sme connectacci ‐
dent manag ement
The Mercedes meconnect accidentmanag e‐
ment isan extensi on oftheMer cedes- Benz
emer gency callsy stem (0013 page32 1).
An emer gency callis ma de totheMer cedes-
Benz emergency callcent erafte ran accide nt:
R Avo ice con nection ismade toacon tact per ‐
son attheMer cedes- Benzemergency call
cent er.
R Ifnece ssary,th econ tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐ wa
rdsth ecall toMer cedes meconn ectacci‐
dent manag ement.
Fo rw ardin gth ecall isno tpossible inall
count ries.
R Ifneces sary,theve hicle willbetowe dto an
aut hor izedMer cedes-Ben zCent er.
Ar ranging aser vice appointment via
Mer cedes meconnect
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. 0007
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem entth eve hicle datais sent
and aMer cedes-Ben zCus tomer Cent er 320
Multimedi asy stem

em
ployeedeals withyo ur appoin tment.The
inf ormat ionisthen sent toyour desir ed
ser viceout let.
This serviceout letwill then con tact you
wit hin 24hour s.
0009 Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear saf te ra cer tain per iod oftim e. Tr
ansf erre ddata during ase rvice call Obser
vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
When youmak easer vicecall viaMer cedesme
co nn ect ,dat awill betransm itted.
The follo wing datais transmit tedifaser vice call
is made viaMer cedes meconnect:
R Vehicle identif ication number
R Reason forth einitiat ionofthecall Mer
cedes-Benz emergency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheev ent ofan acciden t.eCall
in no wayre places assistance prov ided from
dialing 911.
The Mercedes-B enzemer gency callsy stem is
av ailable forat lea sttenye arsst ar tin gfrom the
manuf acturingdate.
Mer cedes-Benz eCallonl yfunctions inareas
wher emobil ephone coverage isavailable from
th ewir eless service prov ider s.Ins ufficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed inthe"Mer cedes- Benzemergency call
sy stem datatra nsmiss ion"sectionthat follo ws
( 0013 page323). To
disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emerg encycallcan bemade .
0009 eCallis activ ated atthefa ct or y.
0009 eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s Mu
ltimed iasystem 32
1

Int
erne tra dio Cal
ling up Inte rn et radio
Re quirement s:
R The Interne tra dio service isactiv ated.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased.
R Afast Int erne tconnection fordat atransmis‐
sion free ofinterfere nce.
The service sar ecou ntry-dependen t.
Fo rmor einf ormation, consultanauthor ized
Mer cedes-B enzCent er.
Multimedia system:
0018 Radio 0019
Þ Radio Source 0007
Select TuneIn Radio.
The Interne tra dio displa yappear s.The last
st atio nse tst ar ts pla ying .
0009 The connectionqu alit ydepen dson thelocal
mobile phonerecep tion. In
te rn et radio overvie w 1
Inte rn et radio prov ider
2 Selec tedcat egor y
3 Displa y(if con nectedto privat euser
accoun t)
4 Datatra nsf errate
5 Current statio nis stor ed asafa vo rite
6 Addition alinf ormation onthecur rent statio n Select
ingand connect ingInterne tra dio sta‐
tion s
Mul timedi asy stem:
0018 Radio 0019
Þ Radio Source
0019 TuneIn Radio0019
00D3 Search 0007
Select acat egor y. 0007
Select ast atio n.
The connectionis es tablished automatic ally.
or 0007
Select EnterAddress orPOI . 0007
Enterast atio nnam eusin gth eent ryfield.
0009 Arelativ elylar ge volume ofdat acan be
transmit tedwhen usingInterne tra dio.
Sa ving/dele tinganInterne tra dio station as
a fa vo rite
Multimedia system:
0018 Radio 0019
Þ Radio Source
0019 TuneIn Radio 0007
Select ast atio n. 328
Multimed iasystem

0007
Select Move Highlighte dStati on. 0007
Select amemo ryprese t.
Dele ting station s: 0007
Highl ightapr ese tentr yand navig ateto the
lef t. 0007
Selec tDelet eHighlig htedSt ation. 0007
Selec tYes. Ac
tiv atin g/deac tivatin gra dio text Multimedia
system:
0018 Radio 0019
Z Option s
0019 Display RadioTextInformation 0007
Activate0073 ordeacti vate 0053 thefunc tion. Sat
ellit era dio In
fo rm ation onthesat ellit era dio
SIRI USXM®
sat ellite radio offers mor eth an 175
digit al-quality radio chann elsprov iding 100%
commer cial-free musi c,spor ts,news and enter‐
ta inm ent,fo rex am ple. SIRIUS XMsatellit era dio
em ploysaflee tof high-per form anc esat ellit esto br
oadcas tar ound thecloc kth ro ughout theUS A
and Canada. Thesatellit era dio progr am isavail‐
able fora mont hlyfe e. Inf ormation aboutthis
can beobt ained from aSir ius XM®
Ser vice Cen‐
te rand athttp://www .siriusxm.com (USA)or
http://www .siriusxm.ca (Canada ).
0009 Sirius ,XM and allrelat ed mar ksand logos
ar etrademar ksofSir ius XM Radio Inc.and
its subsidiar ies.Allother mar ks,ch ann el
nam esand logos areth epr oper tyof their
re spectiv eow ner s.All rights reser ved.
Sat ellit era dio restriction s
Sat ellit era dio mode maybe temp orarily una vail‐
able orinterru pte dfo ra va riet yof reason s.
Thes einc lude environ men talor topog raphical
con dition sbe yond thecon trol of Mer cedes- Benz
US A,LLC. Thus, operation atcer tain locat ions
ma yno tbe possible .
Re gis tering sat ellit era dio
Re quirement s:
R Satellit era dio equipment
R Regis tration withasat ellit era dio prov ider R
Ifre gis tration isno tincluded whenpurchas‐
ing thesy stem, your credit cardde tails will
be requ ired toact ivat eyo ur acc oun t
Mult imed iasystem:
0018 Radio 0019
Þ Radio Source
0019 SiriusXM Radio0019
Z Option s 0007
Select ServiceInformation.
The service information screen appear s
sho wing thera dio IDand thecur rent sub‐
scr iptio nstatus . 0007
Establish ate lephon econ nection . 0007
Followtheser vice staf f's instruct ions.
The activatio npr oce ssma yta ke up toten
minut es.
0009 Youcan also have thesat ellit eser vice acti‐
va tedonline. Todo so, please visithttp://
www .siriusxm. com(USA)orhtt p://
www .siriusxm. ca(Canada).
Switc hingonsat ellit era dio
Mu ltimed iasystem:
0018 Radio 0019
Þ Radio Source 0007
Select SiriusXM Radio. Multimedia
system 34
5

Disp
laying satellit era dio service informa tion
Multime diasystem:
0018 Radio 0019
Þ Radio Source
0019 SiriusXM Radio0019
Z Option s 0007
Select ServiceInformation. Sound
To
ne settings Inf
ormat ionabout thesound system
The soun dsy stem has atot alout put of100W
and iseq uippe dwit h7 spea kers.It is available
fo rall functions inthera dio and media modes.
Calling upthesound menu
Multi media system:
0018 Media 0019
00BB Sound
The follo wing functionsar eav ailable:
R Equal izer
R Balan ceand Fade r
R Automat icVolum eAdj ustmen t
R Other Soun dSet tings 0007
Select asoun dmen u.
Ad jus tingtreb le,mid- rang eand bass set‐
tings
Multimedia system:
0018 Media 0019
00BB Sound 0019
Equalizer 0007
Select Treble, MidRange orBass. 0007
Chang eth ese ttings.
Ac tiv atin g/deac tivatin gaut omati cvo lum e
adj ustm ent
Multime diasystem:
0018 Media 0019
00BB Sound
0019 Autom aticVolume Adjustmen t
Au tomatic volume adjustment com pens ates for
dif fering volumes whenchang ingbetween audio
sour ces. 0007
Activate0073 ordeacti vate 0053 thefunc tion.
Ad jus tingthe balanc e/fader
Mu ltimed iasystem:
0018 Media 0019
00BB Sound
0019 Balance andFader 0007
Adjus tth ebalance andfader . 0007
Toexitth emenu :pr ess the0038 button. Bur
mes ter®
sur round soun dsy stem Inf
orma tion abou tth eBu rm ester®
sur round
soun dsy stem
The Burmes ter®
sur round soun dsy stem has a
to ta loutput of590 Wand iseq uipped with13
speak ers. Itis available forall functions inthe
ra dio and media modes.
Calling upthesound menuinthe
Bu rm ester®
sur round soun dsy stem
Multi media system:
0018 Media 0019
00BB Sound
The follo wing functionsar eav ailable:
R Equal izer
R Balan ceand Fade r
R Automat icVolum eAdj ustmen t
R Surroun dSoun d
R Soun dFoc us
R Other Soun dSet tings 0007
Select afun ction . Mult
imed iasystem 34
9