MERCEDES-BENZ C-CLASS SEDAN 2020 Owner's Guide

1
QRcode foraccessi ngthere scue card →
28
2 Safetyve sts →
372
3 mebutt onand SOS button →
321
4 Chec kingandaddingoper ating fluids →
430
5 Tow- star tin gand towing away →
385
6 Flat tire →
374
7 Startin gassis tance →
383
8 Haza rdwa rning lam ps →
123 9
Fuelfiller flap withins truct ion labels fortir e
pr essu re,fuel type andQRcode foraccessi ng
th ere scue card →
159
A Tow- star tin gand towing away →
385
B TIREFIT kit →
375
C First-ai dkit →
373
D Warning triang le →
373 At
aglanc e– Em erge ncie sand brea kdo wns 19

Callin
gup theDigital Operator' sMan ual
Multi media system:
4 Vehicle 5
Õ Operator 'sManual #
Select amenu item.
In addition, youcan also calluptheOper ator's
Manual within amain function (e.g. viaMedia
Inf o).
The Digit alOper ator's Manual describesthe
function andoper ation oftheve hicle andthe
multime diasystem.
Fo rsaf etyre ason s,theDigit alOper ator's Man‐
ual isdeactiv ated while driving. The
Digit alOper ator's Manual contains thefo l‐
lo wing menuitems:
R Sear ch:allowsyouto sear chprecisel yfo r
ke yw ords.
R Quic kst art: prov ides youwit him por tant
inf ormat ionsothat youcan star tusin gyo ur
ve hicle immediat ely.
R Tips: prov ides tipsonhowto use your vehicle
in cer tain situat ions.
R Message s: pr ov ides youwit hfur ther informa‐
tion about themessag esintheins trument
clus ter.
R Bookma rks:pr ov ides youwit halis tof all the
bookm arks youha ve stor ed yourself . 1
Picture
2 Men u
3 Navig ation windo w
Some sections oftheDigit alOper ator's Manual,
suc has warnings ,can bemade visible byhigh‐
lighting andpressing them.
% The Oper ator's Manual canalso befound in
th eMer cedes- BenzGuides appinall com‐
mon appstor es. 20
DigitalOper ator's Manual

Pr
otecting theen vir onmen t
Plug- inhybrid: obser vetheno tesin theSupple‐
ment .Ot her wise, youma yfa ilto recogni zedan‐
ge rs.
+ ENV
IRONM ENTALNOTEEnvironme ntal
da ma gedue tooper ating condit ionsand
per sonal driving style The
pollut antemission oftheve hicle is
dir ectl yre lat ed tothewa yyo uoperat eth e
ve hicle.
Oper ateyo ur vehicle inan environment ally
re sponsible mannertohelp protect theen vi‐
ro nment. Plea se obser vethefo llo wing rec‐
omme ndations onope rating cond itions and
pe rsonal driving style.
Oper ating conditions: #
Mak esur eth at thetir epr essur eis cor‐
re ct. #
Donotcar ryanyunn ecessar ywe ight
(e.g. roof lugg agera ck sonce youno
lon gerneed them). #
Adher eto theser vice interva ls.
A regular lyser viced vehicle willcont rib‐
ut eto environmen talpr otect ion. #
Alw aysha ve maint enance workcar ried
out ataqu alif ied spec ialistwo rkshop.
Pe rsonal driving style: #
Donotdepr esstheaccelera torpeda l
when star tin gth eengine. #
Donotwa rm uptheengine whilethe
ve hicle isstatio nary. #
Drive car efu llyand maintain asu itab le
di st anc efrom theve hicle infront. #
Avoid freq uent, sudden acceleration
and braking. #
Chang ege ar ingood timeand useeach
ge ar onlyup to00C3 ofits maximum
engine speed. #
Switc hof fth eengine instatio narytraf‐
fi c, e.g. byusin gth eEC Ostar t/ stop
funct ion. #
Drive fuel-ef ficie ntly .Obs erve theEC O
displa yfo ra fuel -efficie ntdrivi ng style. En
vir onmental issuesandrecomm endations:
It is recomme ndedthat youre -us eor recy cle
mat erials ins tead ofjus tdispo singof them.
The releva nt environme ntal gu ideline sand regu‐
lations servetoprotect theen vironmen tand
mus tbe strictly observe d. Genuine
Mercedes-Benz parts
+ ENVIR
ONMEN TALNO TEEnvironme ntal
da ma gecau sed bynotus ing recy cle d
re condi tionedcom pone nts Dai
mle rAG offers recy cle dre condi tioned
com pone ntsand parts wit hth esame qualit y
as newpar ts.The same entitlemen tfr om the
Limit edWarrant yis valid asforne wpar ts. #
Use recy cle dre condi tionedcom po‐
nents andparts from Daimler AG. Gene
ralno tes 21

*
NO
TEImpairment oftheoper ating effi‐
cie ncy ofthere stra int systems from
ins talling accessor ypar tsor from repair s
or we lding Air
bags andEmerge ncy Tensi oni ng Device s,
as wellas con trol unit sand sensorsfo rth e
re stra int systems, maybe installed inthefo l‐
lo wing areas ofyour vehicle:
R Door s
R Door pillars
R Doo rsi lls
R Sea ts
R Cockpit
R Instrument cluster
R Cen terconsole
R Lateral roof frame #
Donotins tallacc essor ypar tssuc has
audio systems inthese areas. #
Donotcar ryout repair sor we lding. #
Have afte rm arke tins tallation ofacc es‐
sor ies carried out ataqu alif ied spec ial‐
is two rkshop. Yo
uco uld jeopar dizeth eoper ating safetyof your
ve hicle ifyo uuse parts,tir es and wheel sas well
as acc essor iesreleva nt tosaf etywhic hha ve not
be en approve dby Mer cedes-Ben z.Saf ety-re le‐
va nt systems, e.g.thebr ak esy stem, maymal‐
func tion.Onl yuse Mercedes- BenzGenuine Parts
or par tsof equal qualit y.Onl yuse tires, wheels
and accessor iesthat have been specif ically
appr ovedfo ryo ur vehicle model.
Mer cedes-Ben zGenuine Parts ar esubject to
st rict qualit ycon trol. Eac hpar thas been spe‐
ciall yde veloped, manufactured orselec tedfo r
Mer cedes-Ben zve hicles andfine-tu nedforth em.
Ther efor e, onl yMer cedes- BenzGenuine Parts
should beused.
Mor eth an 300,0 00 differe nt Mer cedes-Be nz
Ge nui ne Parts ar eav ailable forMer cedes-Benz
model s.
All author ized Mercedes-B enzCent ersmaint ain
a supply ofMer cedes-B enzGenuine Parts fo r nece
ssaryser vice andrepair work.In addition,
st ra tegically locatedpar tsdeliv erycent erspr o‐
vide forqu ick and reliable partsser vice .
Alw aysspecify theve hicle identif ication number
(VIN) (/page428) when order ing Mer cedes-
Benz Genuine Parts. Oper
ator's Manual
This Oper ator's Manual describesallmodels and
all standar dand optio nal equipme ntavailable for
yo ur vehicle atthetime ofthis Opera tor's Man‐
ua lgoing topress. Countr y-specif icdif fere nces
ar epo ssi ble. No tethat your vehicle mayno tbe
eq uipped withall featur esdesc ribed. Thisisalso
th ecase forsy stems andfunc tionsre leva nt to
saf ety. Ther efor e, theeq uipment onyour vehicle
ma ydif ferfr om that inthedescr iption sand illus‐
tra tion s.
The original purchase agreement foryo ur vehicle
cont ains alis tof all ofthesy stems inyour vehi‐
cle.
Should youha ve anyqu estion scon cerning
eq uipment andoper ation, please consult an
aut hor ized Mercedes- BenzCenter. 22
Gener alno tes

The
Oper ator's Manual andMaint enanc eBookle t
ar eim por tant docum ents andshould be kept in
th eve hicle. Ser
vice andvehicl eoper ation Ve
hicl eoper ation outside theUS Aor Cana da When
youar eabr oad withyo ur vehicle, observe
th efo llo wing points:
R service point sor replacemen tpar tsma yno t
be available immediat ely.
R unle aded fuelmayno tbe available forve hi‐
cles withacat alytic converter .Leaded fuel
ma ycause damag eto thecat alytic converter .
R thefuel mayha ve an extreme lylow oct ane
num ber.Un suit able fuelcancause engine
damag e.
Some Mercedes-Benz modelsareav ailable in
Eur ope thro ugh ourEuropean DeliveryPr og ram.
Fo rmor einf ormation, pleaseconsult anauthor‐
ized Mercedes‑B enzservice center,or write to
one ofthefo llo wing address:
in theUS A: Mer
cede s-Benz USA,LLC
Eur opea nDeliv eryDepar tment
One Mercedes-Benz Drive
Sandy Springs, GA30328
in Canada:
Mer cedes-Benz Canada,Inc.
Eur opea nDeliv eryDepar tment
98 Vande rhoof Avenue
To ronto, Ont ario M4G 4C9 Mai
nten anc e Yo
ur cus tomer advisorconf irms theser vice in
th eser vice repor t. Ro
adside Assistan ce The
Mercedes -Benz Roadside Assis tance Pro‐
gr am offers tech nica lhel pin thecase ofa
br eakdo wn.Your calls totheto ll-f reeRo adside
As sis tance Hotline areans weredby our agents
24 hour sa da y,365 days aye ar.
1- 80 0-FO R-MER Cedes (1-800-367-63 72)(US A) 1-8
00-387-0 100(Canada)
Yo ucan find further information inthe
Mer cedes-Ben zRo adside Assis tance Progr am
br oc hu re (US A)orthe"R oadside Assistance"
secti oninthemaint enanc eand warrant yinf or‐
mat ionbook let(Canad a).Youwill find both in
th eve hicle document wallet. Chang
eof address orchang eof ow ner ship In
theev ent ofach ang eof addr ess, please send
us the"No tification ofaddr esschang e"inthe
Ser vice andGuarant eeboo kletor simply callth e
Mer cedes-Ben zCus tomer Assis tance Center
(US A)on theho tline number
1-8 00-FOR-MER Cedes (1-800-367-63 72)or Cus‐
to mer Service (Canada )on 1-800-38 7-0100. We
can then reac hyo uin atim elyfa shion, ifneces‐
sar y.
If yo usell your Mer cedes,pleas elea veall liter a‐
tur ein theve hicle sothat itis available tothe
ne xt ow ner .If yo uha ve pur chased aused vehi‐
cle, please sendusthe"No tice ofPur chase of
Used Car"intheSer vice andGuar anteebookle t
or sim plycall theMer cedes- BenzCustomer Gener
alno tes 23

Assi
stanc eCent er(US A)attheho tline number
1-8 00- FOR-MER Cedes (1-800-367-63 72)or Cus‐
to mer Service (Canada )at 1-800-38 7-0100. Po
ssible dangerdue tosubs tances hazard‐
ous tohealth In
com pliance withPr oposi tion65("Prop65"),
th efo llo wing detach able label hasbeen added to
eac hve hicle soldinCali forn ia: Oper
ating safety
Plug-in hybrid: obser vetheno tesin theSupple‐
ment .Ot her wise, youma yfa ilto recogni zedan‐
ge rs. &
WARNIN GRisk ofacci dent dueto mal‐
functions orsystem failur es
If yo udo notha ve thepr escr ibed service/
maint enanc ewo rkor anyre qu ired repair s
car ried out, this could result inmalfunctions
or system failur es. #
Alw aysha ve thepr escr ibed service/
maint enanc ewo rkas wellan yre qu ired
re pair scar ried out ataqu alif ied spe‐
cialis two rkshop. &
WARNIN GRisk ofacci dent andinjuryas
a re sult ofincor rect mod ifica tions to
electr oniccomponen tpar ts
Modif ication toelectr oniccomponen ts,their
sof twareor wir ing could impair their func tion
and/or thefunc tion ofother networke dcom‐ ponen
tpar ts.Inpar ticular ,sy stems releva nt
to saf etyco uld also beaffect ed.
As are sult, they ma yno long erfunction as
int ended and/or endangertheoper ating
saf etyof theve hicle. #
Neverta mp erwit hth ewir ing and elec‐
tr onic componen tpar tsor their soft‐
wa re. #
Yousho uld have all workon electr ical
and electr oniccomponent scar ried out
at aqu alif ied spec ialistwo rkshop. Obser
vethe"On-boar delectr onics"sect ionin
"T ec hnical data". &
WARNIN GRisk offire due toflammab le
mat erials onhotpar tsof theex haus t
sy stem
Flammable material suc has lea ves, grass or
twigs mayignit eif th ey come intocont act
wi th hotpar tsof theex haus tsy stem. 24
Generalno tes

#
When driving onunpavedro ads oroff-
ro ad, regular lych eckth eve hicle under‐
side. #
Remo vetrap pe dplants orother flam‐
mable material. #
Ifth er eis damag e,con sult aqu alif ied
spec ialistwo rkshop immediat ely. *
NO
TEDama getotheve hicle In
thefo llo wing situat ions,in par ticular ,th er e
is arisk ofdamag eto theve hicle:
R The vehicle becomes grounded, e.g.ona
high curb oran unpavedro ad
R The vehicle isdriven toofa st over an
obs tacle ,e.g. acurb ,spe edbump orpot‐
hole
R Ahea vyobject strike sth eunderbody or
ch assis components
In situatio nssuc has this, thebody ,th e
und erbody ,ch assis components,wheels or
tir es coul dbe damag edwithout thedamag e
being visible. Componen tsdamag edinthis wa
ycan unexpec tedly failor ,in thecase of
an acciden t,ma yno tabsorb theloads that
ar ise asintend ed.
If th eunderbody panelingisdamag ed,flam‐
mable materials suchas lea ves, grass or
twigs cancollect between theunderbody and
th eunderbody paneling.Thesematerials may
ignit eif th ey come intocont actwith hot
par tson theex haus tsy stem. #
Have theve hicle checkedand repair ed
immediat elyat aqu alif ied spec ialist
wo rkshop.
or #
Ifdr iving safetyis im pair edwhile con‐
ti nui ng your jour ne y,pull over and stop
th eve hicle immediat elyin accor dance
wit hth etraf fic condi tions,and cont act
a qu alif ied spec ialistwo rkshop. Dec
laration ofconf ormity forwi reless vehi‐
cle comp onent s
US A:"The wireless devic es ofthis vehicle com‐
ply withPa rt15 oftheFCC Rules. Opera tionis subje
ctto thefo llo wing twocon dition s:1) These
de vice sma yno tcause harmful interfere nce, and
2) The sedevice smu stacc eptan yint erfere nce
re cei ved, includin gint erfere nce that ma ycaus e
unde sired operation .Chan gesor modif ications
no tex pressl yappr ovedby thepar tyresponsible
fo rcom pliance could void theuser's author ityto
oper ateth eeq uipment. "
Canada :"The wireless devices ofthis vehicle
com plywit hIndus try Canada license-e xemp t
RSS standar d(s).Operationis subj ecttothefo l‐
lo wing twocon dition s:(1) These device sma y
no tcause interfere nce, and(2)The sedevice s
mu stacc eptan yint erfere nce, including interfer‐
ence that ma ycaus eunde sired oper ationof the
de vice. "
US A:"W ireless chargin gsy stem formobil ede vi‐
ces (mode l:WMI2 Wireless Mobile Inte rface) :
th is de vice complies withPa rt18 oftheFCC
Ru les."
The name andaddr essofthere sponsible party
is:
peik eracus ticGmbH
Max-Planc k-St r.28-32 Gene
ralno tes 25

61
38 1Fr iedr ichsdor f
Ger man y Diagnos
ticsconnection
The diagno stics con nection isonl yint ended for
th econ nect ionofdiagnos ticdevices ataqu ali‐
fi ed specialis two rkshop. &
WARNIN GRisk ofacci dent dueto con‐
necting device sto thediagnos ticscon‐
nect ion
If yo uco nn ect equipme nttoadiagn ostic s
con nectionin theve hicle, itma yaf fect the
oper ation ofvehicle systems.
As are sult, theoper ating safetyof theve hi‐
cle could beaffect ed. #
Onlyconnect equipmenttoadiagn os‐
tic scon nectionin theve hicle whichis
appr ovedfo ryo ur vehicle byMer cedes-
Benz . &
WARNIN GRisk ofacci dent dueto
object sin thedr iver's foot we ll
Obj ectsin thedr iver's foot we llma yim pede
pedal trav el or bloc kadepr essed pedal.
This jeopar dizestheoper ating androad
saf etyof theve hicle. #
Stow allobj ect sin theve hicle secur ely
so that they canno tget intoth edr iver's
fo ot we ll. #
Alw aysins tallth efloor mats securely
and asprescr ibed inorder toensur e
th at ther eis alw ayssuf ficie ntroom for
th epedals. #
Donotuse loose floor mats anddonot
place floor mats ontopof one another. *
NO
TEBatt erydi sc ha rging from using
de vice sconne cted tothediagnos tics
con nect ion Using
devices atthediagnos ticsconnect ion
dr ains thebatt ery. #
Chec kth ech arge leve lof thebatt ery. #
Ifth ech arge leve lis low, charge the
batt ery, e.g. bydriving acon sider able
dis tance. Co
nnecti ngequip ment tothediagnos ticscon‐
nect ioncan lead toemissions monitoring infor‐
mation beingrese t,forex am ple. This maylead
to theve hicle failing tomee tth ere qu iremen tsof
th ene xt emissions inspectionduring themain
inspect ion. Qualif
iedspecialis two rkshop
Plug-in hybrid: obser vetheno tesin theSupple‐
ment .Ot her wise, youma yfa ilto recogni zedan‐
ge rs.
An author ized Mercedes-B enzCent erisaqu ali‐
fi ed specialis two rkshop. Ithas theneces sary
special skills,tools and qualif icat ionsto cor‐
re ctly carryout thewo rkrequ ired on your vehi‐
cle. This particular lyapplies tosaf ety-re leva nt
wo rks. 26
Gener alno tes

Fo
rth efo llo wing, alwaysha ve your vehicle
ch eckedat an aut hor ized Mercedes- BenzCen‐
te r:
R safety-re leva nt wo rks
R service andmaint enance work
R repair work
R modif icationsaswellas installation sand
con versions
R workon electr oniccomponent s
Mer cedes‑B enzrecomme ndsaMercedes‑Be nz
ser vice center. Co
rrect use oftheve hicl e
If yo ure mo veanywa rning sticke rs,yo uor other s
could failto recogni zecer tain dang ers. Lea ve
wa rning sticke rs inposit ion.
Obser vethefo llo wing informatio nin par ticular
when drivin gyo ur vehicle:
R thesaf etyno tesin this manual
R tech nica lda ta forth eve hicle
R traf fic ru les and regulations R
laws and safetyst andar dsper tainin gto
mo torve hicles Pr
oblems withyour vehicl e
If yo usho uld exper ience apr oblem withyo ur
ve hicle, particular lyone that youbelie vema y
af fect its safeope ratio n,we urge youto cont act
an author ized Mercedes-B enzCent erimmedi‐
at ely tohave thepr oblem diagnosed andrecti‐
fi ed. Ifth epr oblem isno tre sol vedto your sat is‐
fa ction, plea se discu ssthepr oblem again with
an aut hor ized Mercedes- BenzCenteror,if nec‐
essar y,cont actusatone ofthefo llo wing
addr esses :
In theUS A:
Mer cede s-Benz USA,LLC
Cus tomer Assis tance Center
One Mercede s-BenzDrive
Sand ySpr ings,GA 30328
In Can ada:
Mercede s-BenzCanad a,Inc.
Cu stomer Relation sDepar tment 98
Vande rhoof Avenue
To ronto, Ont ario M4G 4C9 Re
por ting safetydef ects
US Aonl y:
The follo wing text ispu blished asrequ ired of
manuf acturersunder Title 49, Code ofU.S. Fed‐
er al Re gulations, Part57 5pur sua nttothe
"N atio nalTraf fic and MotorVe hicle SafetyAc tof
19 66".
If yo ubelie vethat your vehicle hasadef ect
whic hcould cause acr ash orcould cause injury
or deat h,yousho uld imm ediat elyinf orm the
Na tional HighwayTraf fic Saf etyAd minis tration
(NHT SA)in addition tonotify ing Mer cedes-B enz
US A,LLC.
If NHT SArecei vessimilar complaints, itma y
open aninve stigation ,and ifit finds that asaf ety
def ect exists inagr oup ofvehicles, itma yor der
a re cal land remedy campaign. However,NHT SA
canno tbeco meinvo lved inindiv idual problems
be tween you, your dealer ,or Mer cedes-Ben z
US A,LLC. Gener
alno tes 27

To
cont actNHT SA,yo uma ycall theVe hicle
Saf etyHo tlin e to ll-f reeat 1-8 88-327-4 236
(TT Y:1-800-42 4-9153) (insi detheUS A); goto
http: //www .safercar .go v;or write to :Ad minis‐
tr at or ,NHT SA,400 SeventhSt reet,SW .,Wa sh‐
ingt on,DC20590, USA.
Fu rther information onvehicle safetycan be
fo und at:ht tp :/ /www .saf er car .gov Limit
edWa rranty
* NO
TEDama getotheve hicle arising
fr om violation ofthese oper ating instruc‐
tion s. Damag
eto theve hicle canarise from viola‐
tion ofthese oper ating instruction s.
This damag eis no tco veredeit her bythe
Mer cedes-Ben zim plied warrant yor by the
Ne w‑ orUsed- Vehicle Warrant y. #
Followtheins truction sin these oper at‐
ing instruction son proper operation of
yo ur vehicle aswellas on possible vehi‐
cle damag e. QR
code forre scue card
The QRcode issecur edinthefuel filler flap and
on theopposit eside ontheB-pillar .In theeve nt
of an acci dent, rescue services canusetheQR
code toquickl yfind theappr opriatere scue card
fo ryo ur vehicle. Thecurrent rescue cardcon‐
ta ins themos tim por tant informa tionab ou tyo ur
ve hicle inacom pact form ,e.g. thero utin gof the
electr iclines.
Fu rther information canbeobt ained athttp: //
www .mercedes-benz .de/qr-code. Data
storage Electr
oniccontr olunit s Ele
ctro nic contr oluni tsareins talled inyour vehi‐
cle. Some ofthese areneces saryfo rth esaf e
oper ation ofyour vehicle, whilesome assistyo u
when drivin g(dr iver assis tance systems). In
addition, your vehicle prov ides comfort and
ent ertainm ent func tions,whic har ealso made
possible byelectr oniccontrol units.
Elect ronic contr oluni tscont ain da ta memor ies
whi chcan temp orarily orper manent lystor e te
ch nica linf orma tionab ou tth eve hicle's operat‐
ing stat e, com ponent loads, maintenance
re qu iremen tsand tech nica leve nts orma lfunc‐
tio ns.
In gener al,th is inf ormatio ndocum entsth est at e
of acom ponent part,amodul e,asy stem orthe
sur round ingssuc has:
R Operatin gst atus ofsystem com ponen ts(e.g.
fi ll le ve ls, batt eryst atus ,tir epr essur e)
R Status messagescon cerningth eve hicle or
its individua lcom ponent s(e.g. number of
wheel revo lution s/speed, longitudin alacc el‐
er ation ,lat eral acc eler ation ,displa yof fas‐
te ned seatbe lts)
R Malfunctio nsorfaults inim por tant system
com ponen ts(e.g. lights, brak es)
R Information oneve nts lead ing tovehicle
damag e
R System react ionsin spec ialdrivin gsit uatio ns
(e. g.airbag deployment,int erve ntio nof sta‐
bilit ycon trol systems)
R Ambien tcon ditions (e.g.temp eratur e,rain
sen sor) 28
General notes