MERCEDES-BENZ C300 4MATIC 2008 W204 Owner's Manual

300 Controls in detail
Useful features
Information button*}
The Information button} is located in
the overhead control panel.
1Information button}
Press and hold Information button
} (for longer than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message:

Connecting call appears in the
multifunction display
and the audio system is muted.When the connection is established, the
message:

Call connected appears in the multi-
function display
The Tele Aid system will transmit data gen-
erating the vehicle identification number,
model, color and location (subject to avail-
ability of cellular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp on the Information
button} remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside Assis-
tance button*b).
See system self-check (
page 296) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Information
button} is flashing continuously and no
voice connection to the Response Center was
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant tele-
phone network is not available). The message:

Call failed appears in the multifunction
display for approximately 10 seconds
Information calls can be terminated using the
t button on the multifunction steering wheel
or the respective button for ending a telephone
call on the audio system or the COMAND* head
unit.

301 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an emergency call is still possible. In
this case, the emergency call will take pri-
ority and override all other active calls.
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
or
Contact the Tele Aid web page via In-
ternet using the ID and password sent
to you shortly after the completion of
your acquaintance call.
Then return to your vehicle and pull the
trunk lid handle for a minimum of
20 seconds until the SOS button is
flashing.
The message:
Call connecting ap-
pears in the multifunction display.
The Response Center will then unlock
your vehicle with the remote door un-
locking feature.
!If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a fault or the service is not current-
ly activated, and may not initiate a call. Contact
an authorized Mercedes-Benz Center and have
the system checked or contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.
iThe indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by using the t
button on the multifunction steering wheel or the
respective button for ending a telephone call on
the audio system or the COMAND* head unit.
!If the indicator lamp continues to flash or
the system does not terminate the call at all,
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
iWhen a Tele Aid call has been initiated, the
audio system is muted. The optional cellular
phone (if installed) switches off. If you must use
this phone, the vehicle must be parked. Unplug
the telephone, switch it on and place the call.
The COMAND* navigation system (if engaged)
will continue to run. The multifunction display in
the instrument cluster is available for use, but
spoken commands are not available.
iThe remote door unlock feature is available
if the relevant telephone network is available and
data connection is possible.
The SOS button will flash and the message:
Call
connecting
appears in the multifunction dis-
play to indicate receipt of the door unlock com-
mand.


302 Controls in detail
Useful features
Remote door lock
If you have forgotten to lock your vehicle
and are no longer near it, you can have it
locked remotely through the Response
Center.
The vehicle can be remotely locked within
4 days after the ignition has been switched
off.
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.When you are inside your vehicle the next
time and switch on the ignition, the mes-
sage
Tele Aid Doors locked by remote
control
will appear on the multifunction
display.
Automatic Maintenance Call
The C-Class is equipped with a feature that
considerably enhances vehicle care. Just
prior to reaching a vehicle maintenance
milestone, Tele Aid transmits important ve-
hicle maintenance information that alerts
your authorized Mercedes-Benz Center of
required service. This is automatic and
does not require driver intervention. This
feature allows your preferred
Mercedes-Benz Center to significantly im-
prove the process of arranging your ser-
vice appointment and ensures that your
vehicle receives the best possible care.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
Once the vehicle is unlocked, a Response Center
specialist might attempt to establish voice con-
tact with the vehicle occupants.
If the trunk lid handle was pulled for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pulling the trunk lid han-
dle again.
iThe remote door lock feature is available if
the relevant telephone network is available and
data connection is possible.
iThe Automatic Maintenance Call feature is
available if the relevant telephone network is
available and data connection is possible.
iWhen the anti-theft alarm or the tow-away
alarm stays on for more than 30 seconds, a call
is initiated automatically to the Response Cen-
ter, see “Anti-theft alarm system” (
page 66).


303 Controls in detail
Useful features
Garage door opener*
The integrated remote control is capable of
operating up to three separately controlled
devices. It provides a convenient way to re-
place up to three hand-held remote con-
trols used to operate devices such as
garage door openers, gate openers, or oth-
er devices compatible with HomeLink
® or
some other systems.
Before the integrated remote control can
be used, it must be programmed to the ga-
rage door opener, gate operator or other
device you wish to operate. See the follow-
ing instructions for programming informa-
tion.
Interior rear view mirror with integrated
remote control
1Indicator lamp
2 3 4Signal transmitter button
Needed for programming (not part of vehi-
cle equipment):
5Hand-held remote control of ga-
rage door opener, gate operator
or other device
6Hand-held remote control
button
Warning!G
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent po-
tential harm or damage. When programming
a garage door opener, the door moves up or
down. When programming a gate operator,
the gate opens or closes.
Do not use the integrated remote control
with any garage door opener that lacks
safety stop and reverse features as required
by U.S. federal safety standards (this
includes any garage door opener model
manufactured before April 1, 1982).
A garage door that cannot detect an object
– signaling the door to stop and reverse –
does not meet current U.S. federal safety
standards.
When programming a garage door opener,
park the vehicle outside the garage.


304 Controls in detail
Useful features
Programming integrated remote con-
trol
Step 1:
Switch on the ignition (page 82).
Step 2:
If you have previously programmed a
signal transmitter button and wish to
retain its programming, proceed to
step 3.
If you are programming the integrated
remote control for the first time, press
and hold the two outer signal transmit-
ter buttons2 and4 and release
them only when indicator lamp1 be-
gins to flash after approximately
20 seconds (do not hold the button for longer than 30 seconds). This proce-
dure erases any previous settings for
all three channels and initializes the
memory.
If you later wish to program a second
and/or third hand-held transmitter to
the remaining two signal transmitter
buttons, do not repeat this step and be-
gin directly with step 3.
Step 3:
Hold the end of hand-held remote
control5 of the device you wish to
train approximately 2 to 5 in
(5 to12 cm) away from the signal trans-
mitter button (2, 3 or4) to be pro-
grammed, while keeping indicator
lamp1 in view.
Step 4:
Using both hands, simultaneously
press hand-held remote control
button6 and the desired signal trans-
mitter button (2, 3 or4). Do not
release the buttons until step 5 is com-
pleted.Indicator lamp1 will flash, first slowly
and then rapidly.
Step 5:
After indicator lamp1 changes from a
slow to a rapidly flashing light, release
the hand-held remote control button
and the signal transmitter button.
Step 6:
Press and hold the just-trained signal
transmitter button (2, 3 or4) and
observe indicator lamp1.
If indicator lamp1 stays on
constantly, programming is complete
and your device should activate when
the respective signal transmitter
button (2, 3 or4) is pressed and re-
leased.
Do not run the engine while programming
the integrated remote control. Inhalation of
exhaust gas is hazardous to your health.
All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause
unconsciousness and possible death.
iIndicator lamp1 flashes immediately the
first time the signal transmitter button is pro-
grammed. If this button has already been pro-
grammed, the indicator lamp will only start
flashing after 20 seconds.


305 Controls in detail
Useful features
Step 7:
To program the remaining two signal
transmitter buttons, repeat the steps
above starting with step 3.
Rolling code programming
To train a garage door opener (or other
rolling code devices) with the rolling code
feature, follow these instructions after
completing the “Programming” portion
(steps 1 through 6) of this text. (A second
person may make the following training
procedures quicker and easier.)
Step 8:
Locate “training” button on the garage
door opener motor head unit.
Exact location and color of the button
may vary by garage door opener brand.
Depending on manufacturer, the “training” button may also be referred
to as “learn”or “smart” button. If there
is difficulty locating the transmitting
button, refer to the garage door opener
operator’s manual.
Step 9:
Press the “training” button on the ga-
rage door opener motor head unit.
The “training light” is activated.
You have 30 seconds to initiate the follow-
ing two steps.
Step 10:
Return to the vehicle and firmly press,
hold for 2 seconds and release the pro-
grammed signal transmitter button
(2, 3 or4).
Step 11:
Press, hold for 2 seconds and release
same signal transmitter button a sec-
ond time to complete the training pro-
cess.Step 12:
Confirm the garage door operation by
pressing the programmed signal trans-
mitter button (2, 3 or4).
Step 13:
To program the remaining two signal
transmitter buttons, repeat the steps
above starting with step 3.
Gate operator/Canadian programming
Canadian radio-frequency laws require
transmitter signals to “time-out” (or quit)
after several seconds of transmission
which may not be long enough for the
integrated signal transmitter to pick up the
signal during programming. Similar to this
Canadian law, some U.S. gate operators
are designed to “time-out” in the same
manner.
iIf indicator lamp1 flashes rapidly for about
2 seconds and then turns to a constant light,
continue with programming steps 8 through 12
as your garage door opener may be equipped
with the “rolling code” feature.iSome garage door openers (or other rolling
code equipped devices) may require you to
press, hold for 2 seconds and release the same
signal transmitter button a third time to com-
plete the training process.

306 Controls in detail
Useful features
If you live in Canada or if you are having
difficulties programming a gate operator
(regardless of where you live) by using the
programming procedures, replace step 4
with the following:
Step 4:
Press and hold the signal transmitter
button (2, 3 or4). Do not release
this button until it has been successful-
ly trained.
While still holding down the signal
transmitter button (2, 3 or4),
“cycle” your hand-held remote control
button6 as follows: Press and hold
button6 for 2 seconds, then release
it for 2 seconds, and again press and
hold it for 2 seconds. Repeat this se-
quence on the hand-held remote con-
trol until the frequency signal has been
learned. Upon successful training, indi-
cator lamp1 will flash slowly and then
rapidly after several seconds.
Proceed with programming step 5 and
step 6 to complete.Reprogramming a single signal trans-
mitter button
To program a device using a signal trans-
mitter button previously trained, follow
these steps:
Switch on the ignition (page 82).
Press and hold the desired signal
transmitter button (2, 3 or4).
Do not release the button.
Indicator lamp1 will begin to flash af-
ter 20 seconds. Without releasing the
signal transmitter button, proceed with
programming starting with step 3.Operation of integrated remote control
Switch on the ignition (page 82).
Select and press the appropriate inte-
grated signal transmitter button (2,
3 or4) to activate the remote con-
trolled device.
The integrated remote control trans-
mitter continues to send the signal as
long as the button is pressed – up to
20 seconds.
Erasing integrated remote control
memory
Switch on the ignition (page 82).
Simultaneously press and hold outer
signal transmitter buttons2 and 4,
for approximately 20 seconds, until
indicator lamp1 flashes rapidly. Do
not hold for longer than 30 seconds.
The codes of all three channels are
erased.
iUpon completion of programming the inte-
grated remote control, make sure you retain the
hand-held remote control that came with the ga-
rage door opener, gate operator or other device.
You may need it for use in other vehicles, for fu-
ture programming of an integrated remote con-
trol, or simply for continued use as a hand-held
remote control to operate the respective device
in other situations.
iIf you sell your vehicle, erase the codes of all
three channels.

307 Controls in detail
Useful features
Programming tips
If you are having difficulty programming
the integrated remote control, here are
some helpful tips:

Check the frequency of hand-held re-
mote control5 (typically located on
the reverse side of the remote). The in-
tegrated remote control is compatible
with radio-frequency devices operating
between 280-390 MHz.

Put a new battery in hand-held remote
control5. This will increase the likeli-
hood of the hand-held remote control
sending a faster and more accurate sig-
nal to the integrated remote control.

While performing step 3, hold
hand-held remote control5 at differ-
ent lengths and angles from the signal
transmitter button (2, 3 or4) you
are programming. Attempt varying an-
gles at the distance of 2 to 5 in
(5 to 12 cm) away or the same angle at
varying distances.

If another hand-held remote control is
available for the same device, try the
programming steps again using that
other hand-held remote control. Make
sure new batteries are in the hand-held
remote control before beginning the
procedure.

Straighten the antenna wire from the
garage door opener assembly. This
may help improve transmitting and/or
receiving signals.
iCertain types of garage door openers are in-
compatible with the integrated remote control. If
you should experience further difficulties with
programming the integrated remote control,
contact an authorized Mercedes-Benz Center, or
call Mercedes-Benz Customer Assistance Cen-
ter (in the USA only) at 1-800-FOR-MERCedes, or
Customer Service (in Canada) at
1-800-387-0100.
iUSA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interfer-
ence, and
(2) this device must accept any interference re-
ceived, including interference that may
cause undesired operation.
Any unauthorized modification to this device
could void the user’s authority to operate the
equipment.
iCanada only:
This device complies with RSS-210 of Industry
Canada. Operation is subject to the following
two conditions:
(1) This device may not cause interference, and
(2) this device must accept any interference re-
ceived, including interference that may
cause undesired operation of the device.
Any unauthorized modification to this device
could void the user’s authority to operate the
equipment.

308

309 Operation
The first 1000 miles (1500 km)
Driving instructions
At the gas station
Engine compartment
Tires and wheels
Winter driving
Maintenance
Vehicle care