ESP MERCEDES-BENZ CLA 2014 Owners Manual

cupholder are folded in. They may
otherwise be damaged.
Observe the loading guidelines (Ypage 254).
Folding the rear seat backrest forwards
and back
Folding the rear seat backrest forward
The left-hand and right-hand rearseat
backrests can be folded forwards separately
to increase the trunk capacity.
XFully insert the backrest head restraints
(Ypage 94).
XMove the driver's or front-passenger seat
forward if necessary.
XPull left-hand or right-hand release
handleof the seat backrest forwards.
Corresponding seat backrestis
released.
XFold backrestforwards.
XMove the driver's or front-passenger seat
back if necessary.
XInsertthe seat belt into seat-belt
extender.
Folding the rear seat backrest back
XMove the driver's or front-passenger seat
forward if necessary.
!Make sure that the seat belt does not
become trapped when folding the rear seat
backrest back. Otherwise, it could be
damaged.
XFold seat backrestback until it engages.
Red lock status indicatoris no longer
visible.
XAdjust the head restraints if necessary
(Ypage 94).
XMove the driver's or front-passenger seat
back if necessary.
Securing cargo
Cargo tie-down rings
Observe the following notes on securing
loads:
RObserve the loading guidelines
(Ypage 254).
RSecure the load using the cargo tie-down
rings.
RDistribute the load on the cargo tie-down
rings evenly.
RDo not use elastic straps or nets to secure
a load, as these are only intended as an
anti-slip protection for light loads.
258Stowage areas
Stowage and features

Depending on the vehicle equipment,
ensure that when the roof carrier is
installed you can:
Ropen the panorama roofwith power tilt/
sliding panel fully
Ropen the trunk lid fully
The maximum roof load is 165 lbs((75 kg).
An incorrectly secured roof carrier or roof
load may become detached fromthe vehicle.
You must therefore ensure that you observe
the roof carrier manufacturer's installation
instructions.
Attaching the roof carrier
XOpen coverscarefully in the direction of
the arrow.
XFold coversupwards.
XOnly secure the roof carrier to the
anchorage points under covers.
XObserve the manufacturer's installation
instructions.
Features
Cup holder
Important safety notes
GWARNING
The cup holder cannot hold a container secure
whilst traveling. If you use a cup holder whilst
traveling, the container may be flung around
and liquid may be spilled. The vehicle
occupants may come into contact with the
liquid and if it is hot, they may be scalded. You
may be distracted from the traffic conditions
and you could lose control of the vehicle.
There is a risk of an accident and injury.
Only use the cup holder when the vehicle is
stationary. Only use the cup holder for
containers of the right size. Always close the
container, particularly if the liquid is hot.
GWARNING
If you do not correctly store objects in the
vehicle interior, they can slip or be flung
around, thus striking vehicle occupants.
There is a risk of injury, especially when
braking or abruptly changing directions.
RAlways store objects so that they cannot be
flung around in these or in similar
situations.
RAlways make sure that objects do not
protrude from stowage compartments,
parcel nets or stowage nets.
RClose lockable stowage compartments
while driving.
RStow and secure objects that are heavy,
hard, pointy, sharp-edged, fragile or too
large in the trunk.
!Only use the cup holders for containers of
the right size and which have lids. The
drinks could otherwise spill.
The stowage compartments in the doors
provide space for bottles:
Rfront: capacity up to 34 fl. oz. (1.0 l)
Rrear: capacity up to 17 fl. oz. (0.5 l)
Cup holder in the front-compartment
center console
The cup holder and the rubber mat
underneath can be removed for cleaning.
Cleanthem with clean, lukewarm water only.
260Features
Stowage and features

Socket in the rear-compartment center
console
XPull coverout by its top edge.
XLift up the cover of socket.
Socket in the trunk
XLift up the cover of socket.
mbrace
General notes
You must have a license agreement to
activate the mbrace service. Make sure that
your system is activated and operational. To
log in, press the\nMB Info call button. If
any of the steps mentioned are not carried
out, the system may not be activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
RUSA:Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
RCanada:Customer Service at
1-888-923-8367
Shortly after successfully registering with the
service, a user ID and password will be sent
to you by post.
USA only: you can use this password to log
onto the mbrace area under "Owners Online"
athttp://www.mbusa.com.
The system is available if:
Rit has been activated and is operational
Rthe corresponding mobile phone network
is available for transmitting data to the
Customer Center
Ra service subscription is available
Rthe starter battery is sufficiently charged
iDetermining the location of the vehicle on
a map is only possible if:
RGPS reception is available.
Rthe vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system
To adjust the volume during a call, proceed
as follows:
XPress the or\nbutton on the
multifunction steering wheel.
or
XUse the volume controller of the audio
system/COMAND.
The system offers various services, e.g:
RAutomatic and manual emergency call
RRoadside Assistance call
RMB Info call
USA only: you can find information and a
description of all available features under
"Owners Online" at http://www.mbusa.com.
264Features
Stowage and features

An emergency call can also be initiated
manually.
As soonas the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Callmessage.
The audio output is muted.
Once the connection has been made, the
Call Connectedmessage appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
RCurrent location of the vehicle (as
determined by the GPS system)
RVehicle identification number
RInformation on the severity of the accident
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Customer
Assistance Center and the vehicle occupants.
RIf the vehicle occupants respond, the
Mercedes-Benz Customer Assistance
Center attempts to get more information
on the emergency.
RIf there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate
an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes
continuously.
TheCall Failedmessage appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
XTo initiate an emergency call
manually:press coverbriefly to open.
XPress SOS buttonbriefly.
The indicator lamp in SOS button
flashes until the emergency call is
concluded.
XWait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
XAfter the emergency call, close cover.
iIf the mobile phone network is
unavailable, mbrace will not be able to
make the emergency call. If you leave the
vehicle immediately after pressing the SOS
button, you will not know whether mbrace
placed the emergency call. In this case,
always summon assistance by other
means.
Roadside Assistance button
266Features
Stowage and features

XPress Roadside Assistance button.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
buttonflashes while the call is active.
The multifunction display shows the
Connecting Callmessage. The audio
output is muted.
If a connection can be made, theCall
Connectedmessage appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
Avoice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance Center can ascertain the nature of
the problem (Ypage 271).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
iThe system has not been able to initiate
a roadside assistance call, if:
Rthe indicator lamp for Roadside
Assistance call buttonis flashing
continuously.
Rno voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
TheCall Failedmessage appears in the
multifunction display.
XTo endacall:press thebutton on the
multifunctionsteering wheel.
or
XPress the corresponding button for ending
a phone call on the audio systemoron
COMAND.
MB Info call button
XPress MB Info call button.
This initiates a call to the Mercedes-Benz
CustomerAssistance Center.
The indicator lamp in MB Info call
buttonflashes while the connection is
being made. The multifunction display
shows theConnecting Callmessage.
The audio system is muted.
If a connection can be made, theCall
Connectedmessage appears in the
multifunction display.
Features267
Stowage and features
Z

If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
iThe audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice outputis not available.
Avoice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other
products and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate
an MB Info call, if:
Rthe indicator lamp in MB Info call
buttonis flashing continuously.
Rno voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
TheCall Failedmessage appears in the
multifunction display.
XTo endacall:press thebutton on the
multifunctionsteering wheel.
or
XPress the corresponding button for ending
a phone call on the audio systemoron
COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-BenzCustomerAssistance
Center.
All other calls can be ended by pressing:
Rthebutton on the multifunction
steering wheel
Rthe corresponding button on the audio
system or on COMAND for ending a
telephone call
iWhen a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Downloading destinations
Destination Download gives you access to a
data bank with over 15 millionPoints of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
iIf you selectNo, the address can be saved
in the address book.
268Features
Stowage and features

iThe destination download function is
available if the relevant mobile phone
network is available and data transfer is
possible.
iThe destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
iYou can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
currentposition and the desired destination.
You will then be guided live through the
current route section.
Search&Send
General notes
iTo use "Search&Send", your vehicle
must be equipped with mbrace and a
navigation system. Additionally, an mbrace
service subscription must be completed.
"Search & Send" is a destination entry
service.Adestination address which is found
on Google Maps®can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
XGo to the website http://
www.maps.google.com and enter a
destination address into the entry field.
XTo send the destination address to the
e-mail address of your mbrace
account:click on the corresponding
button on the website.
iExample:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified
when setting up your mbrace account into
the corresponding field.
XClick "Send".
iInformation on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
XSwitch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
Adisplay message appears, asking
whether navigation should be started.
XSelectYesby turning\ror sliding
 the COMAND controller and press
\nto confirm.
The system calculates the route and
subsequently starts the routeguidance
with the address entered.
iIf you selectNo, the address can be saved
in the address book.
iIf you have sent more than one
destination address, each individual
destination must be confirmed separately.
iDestination addresses are loaded in the
same order as the order in which they were
sent.
If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will
be sentto all the vehicles.
Features269
Stowage and features
Z

Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within fourdays of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to
60 minutes. After30days, the vehicle can no
longer be opened remotely.
XContactthe following service hotlines:
RUSA:Mercedes-BenzCustomer
Assistance Centerat
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at
1-888-923-8367
You will be asked for yourpassword.
XReturn to your vehicle at the time agreed
upon with the Mercedes-BenzCustomer
Assistance Center.
USAonly:alternatively, the vehicle can be
opened via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e.g.iPhone®,
Blackberry)
To do this, you will need your identification
number and password.
iVehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing
The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
XContact the following service hotlines:
RUSA:Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372)or 1-866-990-9007
RCanada:Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, theDoors
Locked Remotelymessage appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e.g. iPhone®,
Blackberry)
To do this, you will need your identification
number and password.
iThe vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance
Center contacts you and the local law
enforcement agency if the vehicle is
located.
270Features
Stowage and features

XPress and hold one of buttonsto!on
the integrated garage door opener.
After a short time, indicator lamplights
up yellow.
iIndicator lamplights up yellow as soon
as button,"or!is programmed for
the first time. If the selected button has
already been programmed, indicator
lampwill only light up yellow after ten
seconds have elapsed.
XRelease button,"or!. Indicator
lampflashes yellow.
XPoint garage door remote control
towards buttonsto!on the rear-view
mirror at a distance of 2 to 8 inches (5 to
20 cm).
iThe required distance between remote
controland the integrated garage door
opener depends on the garage door drive
system. Several attempts might be
necessary. You should test every position
for at least 25 seconds before trying
another position.
XPress and hold button on remotecontrol
until indicator lamplights up green.
If indicator lamplights up green or
flashes, then programming has been
successful.
XRelease button on remote controlfor
the garage door drive system.
XIf indicator lamplights up red: repeat
the programming procedure for the
corresponding button on the rear-view
mirror. When doing so, vary the distance
between remote controland the rear-
view mirror.
iIf the indicator lamp flashes green after
successful programming, the garage door
system is using a rolling code. After
programming, you must synchronize the
garage door opener integrated in the rear-
view mirror with the receiver of the garage
door system.
Synchronizing the rolling code
Observe the "Important safety notes"
(Ypage 273).
Your vehicle must be within reach of the
garage door or exterior gate drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate.
XTurn the SmartKey to position2in the
ignition lock.
XPress the program button of the door or
gate drive (see the door or gate drive
operating instructions, e.g. under
"programming of additional remote
controls").
iUsually, you now have 30seconds to
initiate the next step.
XPress previously programmed button,
"or!of the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete.
Notes on programming the remote
control
Canadianradio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds.
Therefore, these signals may notlast long
enough for the integrated garage door
opener. The signal is notrecognized during
programming. Comparable with Canadian
law, some U.S.garage door openers also
feature a "break".
Proceed as follows:
Rif you live in Canada
Rif you have difficulties programming the
garage door opener (regardless of where
you live) when using the programming
steps
274Features
Stowage and features

Special service requirements
The specified maintenance interval takes only
the normal operation of the vehicle into
account. Under arduous operating conditions
or increased load on the vehicle,
maintenance work must be carried out more
frequently, for example:
Rregular city driving with frequent
intermediate stops
Rif the vehicle is primarily used to travel
short distances
Ruse in mountainous terrain or on poor road
surfaces
Rif the engine is often left idling for long
periods
Under these or similar conditions, have, for
example, the air filter, engine oil and oil filter
replaced or changed more frequently. Under
arduous operating conditions, the tires must
be checked more often. Further information
can be obtained at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz
Center.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center.
Care
General notes
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
!For cleaning your vehicle, do not use any
of the following:
Rdry, rough or hard cloths
Rabrasive cleaning agents
Rsolvents
Rcleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
!Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz.
Exterior care
Automatic car wash
GWARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
!If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes
automatically in certain situations. To
prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
!Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
Care285
Maintenance and care
Z