tow MERCEDES-BENZ CLA 2016 Owner's Guide

C
Cargo tie- down rings
Stowage well under the trunk floor
Under the trunk floor you can find a bracket
for TIRE FIT and the vehicle tool kit, etc.X
To open: pull handle C up.
X
Hook han dle C into rain trough D .
To enlarge the trunk you can remove the trunk
floor. X
To remove: lift the trunk floor almost to
rain trough D and pull it out. X
To inser t: place the trunk floor at the bot-
tom in the center. X
Ho ld sides of trunk floor

You will find information on the maximum roof
load in the "Technical data" section
( Y
page 371).
An incorrectly secured roof carrier or roof
load may become detached from the vehicle.
You must therefore ensure that you observe
the roof carrier manufacturer's installation
instructions.
Attaching the roof carrier X
Open covers C carefully in the direction of
the arrow. X
Fold covers C upwards.X
Only secure the roof carrier to the anchor-
age points under covers C .X
Observe the manufacturer's installation
instructions.
Features
Cup holder
Important safety notes
G WARNING
The cup holder cannot hold a container secure
whilst traveling. If you use a cup holder whilst
traveling, the container may be flung around
and liquid may be spilled. The vehicle occu-
pants may come into contact with the liquid
and if it is hot, they may be scalded. You may
be distracted from the traffic conditions and
you could lose control of the vehicle. There is
a risk of an accident and injury. Only use the cup holder when the vehicle is
stationary. Only use the cup holder for con-
tainers of the right size. Always close the con-
tainer, particularly if the liquid is hot.
G WARNING
If objects in the passenger compartment are
stowed incorrectly, they can slide or be
thrown around and hit vehicle occupants.
There is a risk of injury, particularly in the
event of sudden braking or a sudden change
in direction. R
Always stow objects so that they cannot be
thrown around in such situations. R
Always make sure that objects do not pro-
trude from stowage spaces, parcel nets or
stowage nets. R
Close the lockable stowage spaces before
starting a journey. R
Always stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or bulky objects in
the trunk.
! Only use the cup holders for containers of
the right size and which have lids. The
drinks could otherwise spill.
Observe the loading guidelines ( Y
page 272).
The stowage compartments in the doors pro-
vide space for bottles: R
front: capacity up to 34 fl. oz. (1.0 l) R
rear: capacity up to 17 fl. oz. (0.5 l)
Cup holder in the front-compartment
center console278
Features
Stowage and features

The cup holder and the rubber mat under-
neath can be removed for cleaning. Clean
them with clean, lukewarm water only. X
To remove: carefully pull in upper sections
of cup holder C on the driver's and front-
passenger sides until they release. X
Lift the cup holder upwards D until it can
be removed.
X
To install: insert cup holder into lateral
curved sections D in the stowage com-
partment. Insert the cup holder so that the
wedge of the upper section of cup
holder C faces forwards.X
Press the cup holder downwards until it
engages on the right and left-hand sides.
Cup holder in the rear seat armrest
! Do not sit on or support your body weight
on the rear seat armrest when it is folded
down, as you could otherwise damage it.
! Close the cup holder before folding the
rear seat armrest up. Otherwise, the cup
holder could be damaged. X
Fold down the rear seat armrest. X
To open: press the front of cup holder C
or D .
Cup holder C or D extends automatically. X
To close: slide cup holder C or D back
until it engages.
Sun visors
Overview
G WARNING
If the mirror cover of the vanity mirror is folded
up when the vehicle is in motion, you could be
blinded by incident light. There is a risk of an
accident.
Always keep the mirror cover folded down
while driving.
C
Mirror light D
Bracket

Glare from the side X
Fold down sun visor C .X
Pull sun visor C out of bracket D .X
Swing sun visor C to the side.
Ashtray
Front ashtray
! The stowage space under the ashtray is
not heat resistant. Before placing lit ciga-
rettes in the ashtray, make sure that the
ashtray is properly engaged. Otherwise, the
stowage space could be damaged.
X
Vehicles with a stowage compartment
cover: press the lower section of cover C .
The stowage compartment opens. X
To remove the insert: lift insert

X
Turn the SmartKey to position 2 in the igni-
tion lock ( Y
page 147).X
Vehicles with a stowage compartment
cover: press the lower section of cover C .
The stowage compartment opens. X
Press in cigarette lighter D .
Cigarette lighter D will pop out automati-
cally when the heating element is red-hot.
12 V sockets
General notes X
Turn the SmartKey to position 1 in the igni-
tion lock ( Y
page 147).
The sockets can be used for accessories with
a maximum draw of 180 W (15 A). Accesso-
ries include such items as chargers for mobile
phones.
If you use the sockets for long periods when
the engine is switched off, the battery may
discharge.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-
board voltage is too low, the power to the
sockets is automatically cut. This ensures
that there is sufficient power to start the
engine. Socket in the front-compartment center
console X
Vehicles with a stowage compartment
cover: press the lower section of cover C .
The stowage compartment opens. X
Lift up the cover of socket D .
Socket in the rear-compartment center
console
X
Pull cover C out by its top edge. X
Lift up the cover of socket D .
Socket in the trunk Features 281
Stowage and features Z

Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Emergency call Important safety notes
G WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if: R
you see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident R
the vehicle is on a dangerous section of
road R
the vehicle is not visible or cannot easily be
seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
( Y
page 282).
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered. You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The Connecting Call
message
appears in the multifunction display.
The audio output is muted. Once the connection has been made, the
Call Connected
message appears in the
multifunction display.
All important information on the emergency is
transmitted, for example: R
current location of the vehicle (as deter-
mined by the GPS system) R
vehicle identification number R
information on the severity of the accident
Shortly after the emergency call has been ini-
tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants. R
If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the
emergency. R
If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate
an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con-
tinuously.
The Call Failed message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call Features 283
Stowage and features Z

X
To initiate an emergency call manually:
press cover C briefly to open.X
Press SOS button D briefly.
The indicator lamp in SOS button D
flashes until the emergency call is conclu-
ded. X
Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside Assistance button
X
To call Roadside Assistance: press Road-
side Assistance button C .
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active.
The Connecting Call message appears in
the multifunction display. The audio output
is muted.
If a connection can be made, the Call Con‐
nected message appears in the multifunction
display. If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 288).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a
Roadside Assistance call, if: R
the indicator lamp for Roadside Assistance
call button R is flashing continuously. R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed message appears in the
multifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding COMAND/Audio
20 button for ending a phone call.284
Features
Sto wag e an d features

Downloading destinations Downloading destinations
Downloadin g destination s gives you access
to a database wit h over 15 million points of
interes t (POIs). These can be downloaded on
th e navigation system in your vehicle. If you
know th e destination , th e address can be
downloaded. Alternatively, you can obtain th e
location of Points of Interes t (POIs)/impor -
tant destination s in th e vicinity.
Furthermore, you can download routes wit h
up to four way points .
You are prompted to confirm rout e guidanc e
to th e address entered .X
Selec t Ye s by turnin g 3 or slidin g 1
th e controller and confirm wit h 7 .
The system calculates th e rout e and sub-
sequentl y start s th e rout e guidanc e wit h
th e address entered .
If you selec t No th e address can be stored in
th e address book.
The destination download function is availa-
ble if: R
th e vehicle is equipped wit h a navigation
system. R
th e relevant mobile phone networ k is avail-
able and dat a transfe r is possible.
Route Assistance
Thi s servic e is par t of th e mbrace PLU S Pack-
age and canno t be purchased separately.
You can use th e rout e assistanc e function
eve n if th e vehicle is no t equipped wit h a nav -
igation system.
Within th e framewor k of this service, you
receiv e a professional and reliable form of
navigation suppor t without havin g to leav e
your vehicle.
The customer servic e representative finds a
suitable rout e dependin g on your vehicle' s
curren t position and th e desire d destination .
You will then be guided liv e through th e cur -
ren t rout e section . Searc h & SendGeneral notes
To use "Searc h & Send", your vehicle mus t be
equipped wit h mbrace and a navigation sys-
tem. Additionally, an mbrace servic e sub-
scription mus t be completed.
"Searc h & Send " is a destination entr y ser -
vice. A destination address whic h is found on
Google Maps ®
can be transferred via mbrace
directl y to your vehicle' s navigation system.
Specifyin g an d sending th e destination
address X
Go to th e websit e http:/ /
maps.google.co m and ente r a destination
address into th e entr y field.X
To send th e destination address to th e
e-mail address of you r mbrace account:
clic k on th e correspondin g butto n on th e
website.
Example:
If you selec t 'Sen d to vehicle' and then
'Mercedes-Benz' , th e destination address
will be sen t to your vehicle. X
Whe n th e "Send " dialo g window appears :
Ente r th e e-mail address you specifie d
when setting up your mbrace accoun t into
th e correspondin g field. X
Clic k "Send".
Information on specific command s suc h as
"Address entry" or "Send " can be found on th e
website.
Calling up a transmitte d destination
address X
Tur n th e SmartKey to position 2 in th e igni-
tion loc k ( Y
page 147).
The transmitte d destination address is loa-
ded into th e vehicle' s navigation system.286
Features
Stowage and features

A display message appears, asking
whether navigation should be started. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and sub-
sequently starts the route guidance with
the address entered.
If you select No the address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must
be confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles
with mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlock-
ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlocking feature is avail-
able if the relevant mobile phone network is
available and a data connection is possible. X
Contact the following service hotlines:
Mercedes-Benz Customer Assistance Cen-
ter at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
You will be asked for your password. X
Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center. Alternatively, the vehicle can be opened via: R
the Internet, under the "Owners Online"
section R
the telephone application (e .g . for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
Vehicle remote closing The vehicle remote-closing feature can be
used when you have forgotten to lock the
vehicle and you are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may
be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely.
The vehicle remote closing feature is availa-
ble if the relevant mobile phone network is
available and a data connection is possible. X
Contact the following service hotlines:
Mercedes-Benz Customer Assistance Cen-
ter at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotely message appears in the
multifunction display.
Alternatively, the vehicle can be locked via: R
the Internet, under the "Owners Online"
section R
the telephone application (e .g . for iPhone ®
,
Android)
To do this, you will need your identification
number and password. Features 287
Stowage and features Z

Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue a numbered incident
report. X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of
assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center.
The Roadside Assistance Connected
message appears in the display. If the Vehicle
Health Check can be started, the Request
for Vehicle Diagnostics Received
Start vehicle diagnostics? message
appears in the display. X
Press the Yes button to confirm the mes-
sage. X
When the Vehicle Diagnostics
Please Start Ignition message
appears: turn the SmartKey to position 2 in
the ignition lock ( Y
page 147). X
If the Please follow the instruc‐
tions received by phone and move
your vehicle to a safe position.
message appears: please follow the
instructions received by phone and move
your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the
Vehicle
Diagnostics Active message.
If you select Cancel , the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice
connection may be interrupted dur‐
ing data transfer) message appears. The
vehicle data can now be sent. X
Press the OK button to confirm the mes-
sage.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Assistance Center. If a service is due, the dis-
play shows a message to this effect together
with information about any special offers at
your workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.288
Features
Stowage and features