service MERCEDES-BENZ CLA 2019 User Guide

death or serious bodily injury if the vehicle isdriven, that defect or malfunction has beensubject to repair two or more times, and youhave directly notified Mercedes-Benz USA,LLC in writing of the need for its repair.
(2) the same substantial defect or malfunctionof a less serious nature than category (1)has been subject to repair four or moretimes and you have directly notifiedMercedes-Benz in writing of the need for itsrepair.
(3) the vehicle is out of service by reason ofrepair of the same or different substantialdefects or malfunctions for a cumulativetotal of more than 30 calendar days.
Please send your written notice to:
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
Always bring the Maintenance Booklet with youwhen taking the vehicle to an authorizedMercedes-Benz Center. Your customer serviceadvisor will enter every service into your Main-tenance Booklet on your behalf.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-gram offers technical help in the event of abreakdown. Calls to the toll-free Roadside Assis-tance Hotline are answered by our agents 24hours a day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)(USA)
1-800-387-0100 (Canada)
For additional information, refer to theMercedes-Benz Roadside Assistance Programbrochure (USA) or the "Roadside Assistance"section in the Service and Warranty Booklet(Canada). You will find both in the vehicle docu-ment wallet.
Change of address or change of own-
ership
In the event of a change of address, please sendus the "Notification of Address Change" in theService and Warranty Booklet or simply call theMercedes-Benz Customer Assistance Center(USA) at the hotline number1-800-FOR-MERCedes (1-800-367-6372) orCustomer Service Center (Canada) at1-800-387-0100. This will assist us in contact-ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-ature in the vehicle so that it is available to thenext owner.
If you have purchased a used car, please send usthe "Notification of Used Car Purchase" in theService and Warranty Booklet or simply call theMercedes-Benz Customer Assistance Center(USA) at the hotline number1-800-FOR-MERCedes (1-800-367-6372) orCustomer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
When you are abroad with your vehicle, observethe following points:
RService facilities or replacement parts maynot be readily available.
RLead-free fuel for vehicles with a catalyticconverter may not be available. Leaded fuelcan cause damage to the catalytic converter.
RThe fuel may have a considerably loweroctane number. Unsuitable fuel can causeengine damage.
Some Mercedes-Benz models are available fordelivery in Europe through our European Deliv-ery Program. For details, consult an authorizedMercedes-Benz Center or write to one of thefollowing addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
26Service and vehicle operation
Introduction

Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
When driving on an unpaved road or off-road,
check the vehicle underside regularly. In par-
ticular, remove trapped plant parts or other
flammable material. Contact a qualified spe-
cialist workshop immediately if damage is
detected.
GWARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a highcurb or an unpaved road
Ryou drive too fast over an obstacle, e.g. acurb, a speed bump or a pothole in the road
Ra heavy object strikes the underbody orparts of the chassis
In situations like this, the body, the under-body, chassis parts, wheels or tires could bedamaged without the damage being visible.Components damaged in this way can unex-pectedly fail or, in the case of an accident, nolonger withstand the loads they are designedto.
If the underbody paneling is damaged, com-bustible materials such as leaves, grass ortwigs can gather between the underbody andthe underbody paneling. If these materialscome in contact with hot parts of the exhaustsystem, they can catch fire.
In such situations, have the vehicle checkedand repaired immediately at a qualified spe-cialist workshop. If on continuing your jour-ney you notice that driving safety is impaired,pull over and stop the vehicle immediately,paying attention to road and traffic condi-tions. In such cases, consult a qualified spe-cialist workshop.
Declarations of conformity
USA:"The wireless devices of this vehicle com-ply with Part 15 of the FCC Rules. Operation issubject to the two following two conditions: 1)These devices may not cause harmful interfer-ence, and 2) These devices must accept anyinterference received, including interferencethat may cause undesired operation. Changesor modifications not expressly approved by theparty responsible for compliance could void theuser’s authority to operate the equipment."
Canada:"The wireless devices of this vehiclecomply with Industry Canada license-exemptRSS standard(s). Operation is subject to the fol-lowing two conditions: (1) These devices maynot cause interference, and (2) These devicesmust accept any interference, including inter-ference that may cause undesired operation ofthe device."
Operating safety27
Introduction
Z

Diagnostic connector
The diagnostics connection is only intended forthe connection of diagnostic equipment at aqualified specialist workshop.
GWARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
GWARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!If the engine is switched off and equipmenton the diagnostics connection is used, thestarter battery may discharge.
Connecting equipment to the diagnostics con-nection can lead to emissions monitoring infor-mation being reset, for example. This may leadto the vehicle failing to meet the requirements ofthe next emissions test during the main inspec-tion.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a quali-fied specialist workshop. It has the necessaryspecialist knowledge, tools and qualifications tocorrectly carry out the work required on yourvehicle. This is especially the case for work rel-evant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at anauthorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or oth-ers could fail to recognize certain dangers.Leave warning stickers in position.
Observe the following information when drivingyour vehicle:
Rthe safety notes in this manual
Rtechnical data for the vehicle
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motorvehicles
Problems with your vehicle
If you should experience a problem with yourvehicle, particularly one that you believe mayaffect its safe operation, we urge you to contactan authorized Mercedes-Benz Center immedi-ately to have the problem diagnosed and recti-fied. If the problem is not resolved to your sat-isfaction, please discuss the problem again withan authorized Mercedes-Benz Center or, if nec-essary, contact us at one of the followingaddresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
28Operating safety
Int roduction

The following text is reproduced as required ofall manufacturers under Title 49, Code of U.S.Federal Regulations, Part 575 pursuant to theNational Traffic and Motor Vehicle Safety Act of1966.
If you believe that your vehicle has a defectwhich could cause a crash or could cause injuryor death, you should immediately inform theNational Highway Traffic Safety Administration(NHTSA) in addition to notifying Mercedes-BenzUSA, LLC.
If NHTSA receives similar complaints, it mayopen an investigation, and if it finds that a safetydefect exists in a group of vehicles, it may ordera recall and remedy campaign. However, NHTSAcannot become involved in individual problemsbetween you, your dealer, or Mercedes-BenzUSA, LLC.
To contact NHTSA, you may call the VehicleSafety Hotline toll-free at 1-888-327-4236(TTY: 1-800-424-9153);go tohttp://www.safercar.gov; or write to: Administrator,NHTSA, 400 Seventh Street, SW., Washington,DC 20590.
You can also obtain other information aboutmotor vehicle safety from
http://www.safercar.gov
Limited Warranty
!Observe the notes in this Operator's Manualregarding the correct operation of your vehi-cle and possible damage to the vehicle. Dam-age to the vehicle which is caused by violationof these notes is not covered by theMercedes-Benz implied warranty or the newor used-vehicle warranty.
QR code for rescue card
The QR codes are secured in the fuel filler flapand on the opposite side on the B-pillar. In theevent of an accident, rescue services can usethe QR code to quickly find the appropriate res-cue card for your vehicle. The current rescuecard contains the most important informationabout your vehicle in a compact form, e.g. therouting of the electric cables.
You can find more information underwww.mercedes-benz.de/qr-code.
Data storage
Data storage
A wide range of electronic components in yourvehicle contain data memories.
These data memories temporarily or perma-nently store technical information about:
Rthe vehicle's operating state
Rincidents
Rmalfunctions
In general, this technical information docu-ments the state of a component, a module, asystem or the surroundings.
These include, for example:
Roperating conditions of system components.For example, fluid levels
Rthe vehicle's status messages and those of itsindividual components, e.g. number of wheelrevolutions/speed, deceleration in move-ment, lateral acceleration, accelerator pedalposition
Rmalfunctions and defects in important systemcomponents, e.g. lights, brakes
Rvehicle reactions and operating conditions inspecial driving situations, e.g. air bag deploy-ment, intervention of stability control sys-tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical natureand can be used to:
Rassist in recognizing and rectifying malfunc-tions and defects
Ranalyze vehicle functions, e.g. after an acci-dent
Roptimize vehicle functions
The data cannot be used to trace the vehicle'smovements.
When your vehicle is serviced, technical infor-mation can be read from the event data memoryand malfunction data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranties
Rquality assurance
The vehicle is read out by employees of the ser-vice network (including the manufacturer) usingspecial diagnostic testers. More detailed infor-mation is obtained from it, if required.
Data storage29
Introduction
Z

XTo stop the alarm with the SmartKey:press the6or7button on the Smart-Key.The alarm is stopped.
or
XVehicles with KEYLESS-GO start-functionor KEYLESS-GO:remove the Start/Stop but-ton from the ignition lock (Ypage 123).
XInsert the SmartKey into the ignition lock.The alarm is stopped.
XTo stop the alarm using KEYLESS-GO:grasp the outside door handle. The SmartKeymust be outside the vehicle.The alarm is stopped.
or
XPress the Start/Stop button on the dash-board. The SmartKey must be inside the vehi-cle.The alarm is stopped.
The alarm is not stopped, even if you close theopen door that triggered it, for example.
iIf the alarm stays on for more than30 seconds, the Mercedes me connect emer-gency call system automatically sends a mes-sage to the Customer Center. This is doneeither by text message or data connection.
The emergency call system sends the mes-sage or data provided that:
Ryou have subscribed to the Mercedes meconnect service
Rthe Mercedes me connect service has beenactivated properly
Rthe necessary mobile phone network isavailable
Protection against theft69
Safety
Z

Drive sensibly – save fuel
Observe the following tips to save fuel:
RThe tires should always be inflated to the rec-ommended tire pressure.
RRemove unnecessary loads.
RRemove roof racks when they are not needed.
RWarm up the engine at low engine speeds.
RAvoid frequent acceleration or braking.
RHave all maintenance work carried out asindicated by the service intervals in the Main-tenance Booklet or by the service interval dis-play.
Fuel consumption also increases when driving incold weather, in stop-start traffic and in hilly ter-rain.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control
GDANGER
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases is hazardous to health
and can result in poisoning. There is a risk of
fatal injury. Therefore, never leave the engine
running in an enclosed space without ade-
quate ventilation.
Certain engine systems are designed to keepthe level of poisonous components in exhaustfumes within legal limits.
These systems only work at peak efficiency ifthey are serviced exactly in accordance with themanufacturer's specifications. Always have
work on the engine carried out at a qualifiedspecialist workshop. Mercedes-Benz recom-mends that you use an authorized Mercedes-Benz Center for this purpose. In particular, workrelevant to safety or on safety-related systemsmust be carried out at a qualified specialistworkshop.
The engine settings must not be changed underany circumstances. Furthermore, all specificservice work must be carried out at regularintervals and in accordance with the Mercedes-Benz service requirements. Details can be foundin the Maintenance Booklet.
ECO display
The ECO display shows you how economicalyour driving style is. The ECO display assists youin achieving the most economical driving stylefor the selected settings and prevailing condi-tions. Your driving style can significantly influ-ence the vehicle's consumption.
CAcceleration
DCoasting

!When Active Distance Assist DISTRONIC orthe HOLD function is activated, the vehiclebrakes automatically in certain situations.
To avoid damage to the vehicle, deactivateActive Distance Assist DISTRONIC and theHOLD function in the following or similar sit-uations:
Rwhen towing the vehicle
Rin the car wash
Deactivating the HOLD function (Ypage 159).
Activation conditions
You can activate the HOLD function if:
Rthe vehicle is stationary
Rthe engine is running or if it has been auto-matically switched off by the ECO start/stopfunction
Rthe driver's door is closed or your seat belt isfastened
Rthe electric parking brake is released
RActive Distance Assist DISTRONIC is deacti-vated
Rthe transmission is in position[,^or\\on vehicles with automatic transmission
Activating the HOLD function
XMake sure that the activation conditions aremet.
XDepress the brake pedal.
XQuickly depress the brake pedal furtheruntilCappears in the multifunction display.The HOLD function is activated. You canrelease the brake pedal.
iIf depressing the brake pedal the first timedoes not activate the HOLD function, waitbriefly and then try again.
Deactivating the HOLD function
The HOLD function is deactivated automaticallyif:
Ryou accelerate. On vehicles with automatictransmission: only when the transmission is inposition[or^.
Rthe transmission is in position]on vehicleswith automatic transmission.
Ryou depress the brake pedal again with a cer-tain amount of pressure untilCdisappearsfrom the multifunction display.
Ryou activate Active Distance AssistDISTRONIC.
Ryou secure the vehicle using the electric park-ing brake.
iAfter a time, the electric parking brakesecures the vehicle and relieves the servicebrake.
When the HOLD function is activated, the trans-mission is automatically shifted to position]if:
Rthe driver's seat belt is not fastened and thedriver's door is open
Rthe engine is switched off, unless it is auto-matically switched off by the ECO start/stopfunction
The electric parking brake secures the vehicleautomatically if the HOLD function is activatedwhen the vehicle is stationary and:
Ra system malfunction occurs
Rthe power supply is insufficient
Start-off Assist (except Mercedes-
AMG vehicles)
Important safety notes
GWARNING
If you use start-off assist, individual wheels
may start to spin and the vehicle may skid. If
ESP®is deactivated, there is a greater danger
of skidding and having an accident. Make sure
that no persons or obstacles are in the vicinity
of the vehicle.
Start-off assist enables optimum accelerationfrom a standstill. For this, a suitably high-grip
Driving systems159
Driving and parking
Z

There is a short delay before a change in outsidetemperature appears in the multifunction dis-play.
Coolant temperature gauge
GWARNING
Opening the hood when the engine is over-
heated or when there is a fire in the engine
compartment could expose you to hot gases
or other service products. There is a risk of
injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department.
!A display message is shown if the coolanttemperature is too high.
If the coolant temperature is over 248 ‡(120 †), do not continue driving. The enginewill otherwise be damaged.
The coolant temperature gage is in the instru-ment cluster on the right-hand side (Ypage 33).
TheHmarking in the coolant temperature gaugecorresponds to a coolant temperature ofapproximately 248 ‡ (120 †).
Under normal operating conditions and at thecorrect coolant level, the coolant temperaturegauge may rise to theHmarking.
Operating the on-board computer
Overview
CMultifunction display
DRight control panel

XEstablish a Bluetooth®connection to the mul-timedia system (see the Digital Operator'sManual).
XPress theYorebutton on the steeringwheel to select theTelTelmenu.
You will see one of the following display mes-sages in the multifunction display:
RPhone READYPhone READYor the name of the networkprovider: the mobile phone has found a net-work and is ready to receive.
RPhone No ServicePhone No Service: there is no networkavailable or the mobile phone is searching fora network.
Accepting a call
If someone calls you when you are in theTelTelmenu, a display message appears in the multi-function display.
You can accept a call at any time, even if you arenot in theTelTelmenu.
XPress theabutton on the steering wheelto accept an incoming call.
Rejecting or ending a call
You can end or reject a call anytime, even if youare not in theTelTelmenu.
XPress thevbutton on the steering wheelto reject or end a call.
Selecting an entry in the phone book
XPress theYorebutton on the steeringwheel to select theTelTelmenu.
XPress thec,dorvbutton toswitch to the phone book.
XAuthorize access to the phone book on thephone.
XPress thecordbutton to select thedesired name.
or
XTo begin rapid scrolling:press and hold thecordbutton for longer than one sec-ond.Rapid scrolling stops when you release thebutton or reach the end of the list.
XIf only one telephone number is stored fora name:press theaorvbutton tostart dialing.
or
XIf there is more than one number for aparticular name:press theaorvbutton to display the numbers.
XPress thecordbutton to select thenumber you want to dial.
XPress theaorvbutton to start dialing.
or
XIf you do not want to make a call:press thevor8button.
Redialing
The on-board computer saves the last names ornumbers dialed in the redial memory.
XPress theYorebutton on the steeringwheel to select theTelTelmenu.
XPress theabutton to switch to the redialmemory.
XPress thecordbutton to select thedesired name or number.
XPress theaorvbutton to start dialing.
or
XIf you do not want to make the call:pressthevor8button.
Assistance menu
Introduction
Depending on the equipment installed in thevehicle, you have the following options in theDriveAssistDriveAssistmenu:
RDisplaying the assistance graphic(Ypage 187)
RDeactivating/activating ESP®(exceptMercedes‑AMG vehicles) (Ypage 187)
RActivating/deactivating Active Brake Assist(Ypage 187)
RActivating/deactivating ATTENTION ASSIST(Ypage 187)
RActivating/deactivating Blind Spot Assist(Ypage 188)
RActivating/deactivating Lane Keeping Assist(Ypage 188)
186Menus and submenus
On-board computer and displays

RActive Distance Assist DISTRONIC
RASSYST PLUS service interval display
Switching the additional speedometer
on/off
If the additional speedometer is switched on,the speed is shown in the status bar in the mul-tifunction display instead of the outside tem-perature.
The speed displayCis an alternative to yourspeedometer.
XPress theYorebutton on the steeringwheel to select theSett.Sett.menu.
XPress thedorcbutton to select theInstrument ClusterInstrument Clustersubmenu.
XPressvto confirm.
XPress thedorcbutton to select theSpeedometer [km/h]Speedometer [km/h]orSpeedometerSpeedometer[mph][mph]function.You will see the selected setting:OnOnorOffOff.
XPress thevbutton to save the setting.
Selecting permanent display
ThePermanent Display:Permanent Display:function allows youto choose whether the multifunction displayalways shows the outside temperature or thespeed.
The speed displayCis an alternative to yourspeedometer.
XPress theYorebutton on the steeringwheel to select theSett.Sett.menu.
XPress thedorcbutton to select theInstrument ClusterInstrument Clustersubmenu.
XPressvto confirm.
XPress thedorcbutton to select thePermanent Display:Permanent Display:function.The current setting,Outside TemperatureOutside TemperatureorSpeedometer [km/h]Speedometer [km/h]/SpeedometerSpeedometer[mph][mph], appears.
XPress thevbutton to save the setting.
Lights
Switching the daytime running lamps on/
off
This function is not available in Canada.
XPress theYorebutton on the steeringwheel to select theSett.Sett.menu.
XPress thedorcbutton to select theLightLightsubmenu.
XPressvto confirm.
XPress thedorcbutton to select theDaytime Running LightsDaytime Running Lightsfunction.If theDaytimeDaytimeRunningRunningLightsLightsfunction hasbeen switched on, the multifunction displayshows the cone of light and the