towing MERCEDES-BENZ CLA-Class 2015 C117 Owner's Manual

Tire tread (definition) ..................... 340
Total load limit (definition )............. 341
Traction ......................................... 334
Traction (definition) ....................... 340
Tread wear ..................................... 334
Uniform Tire Quality Grading
Standards ...................................... 333
Uniform Tire Quality Grading
Standards (definition) .................... 339
Wear indicator (definition) ............. 340
Wheel and tire combination ........... 347
Wheel rim (definition) .................... 339
see Flat tire
Top Tether ............................................ 59
Tow-starting
Emergency engine starting ............ 314
Important safety notes .................. 311
Installing the towing eye ................ 312
Removing the towing eye ............... 313
Towing a trailer
ESP ®
(Electronic Stability Pro-
gram) ............................................... 70
Towing away
Important safety guidelines ........... 311
Installing the towing eye ................ 312
Notes for 4MATIC vehicles ............ 314
Removing the towing eye ............... 313
Transporting the vehicle ................ 314
With both axles on the ground ....... 313
With front axle raised ..................... 313
Towing eye ......................................... 300
Transmission
see Automatic transmission
Transmission position display
(DIRECT SELECT lever) ...................... 149
Transporting the vehicle .................. 314
Trim pieces (cleaning instruc-
tions) .................................................. 297
Trip computer (on-board com-
puter) .................................................. 204
Trip odometer
Calling up ....................................... 203
Resetting (on-board computer) ...... 205
Trunk
Emergency release .......................... 85
Emergency release button ............... 86
Important safety notes .................... 83 Opening (automatically from out-
side) ................................................. 84
Opening automatically from
inside ............................................... 85
Opening/closing (manually from
outside) ............................................ 84
Trunk emergency release button ....... 86
Trunk lid
Display message ............................ 244
Opening dimensions ...................... 359
Trunk load (maximum) ...................... 359
Turn signals
Changing bulbs (front) ................... 119
Changing bulbs (rear) .................... 119
Display message ............................ 230
Switching on/of f........................... 112
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking ....................... 83
From inside the vehicle (central
unlocking button) ............................. 82
Upshift indicator (on-board com-
puter, AMG vehicles) ......................... 214 V
Vanity mirror (in the sun visor) ........ 269
Vehicle
Correct use ...................................... 25
Data acquisition ............................... 26
Display message ............................ 242
Equipment ....................................... 21
Individual settings .......................... 211
Limited Warranty ............................. 25
Loading .......................................... 329
Locking (in an emergency) ............... 83
Locking (SmartKey ).......................... 74
Lowering ........................................ 345
Maintenance .................................... 22
Parking for a long period ................ 163
Pulling away ................................... 144
Raising ........................................... 342
Reporting problems ......................... 25
Securing from rolling away ............ 342 18
Index

tions and the notes on use. Please ensure,
that the base of the child restraint system is
always resting completely on the seat cush-
ion. Never place objects, e.g. cushions, under or behind the child restraint system. Only usechild restraint systems with the original cover
designed for them. Only replace damaged
covers with genuine covers. G
WARNING
If the child restraint system is installed incor- rectly or is not secured, it can come loose in
the event of an accident, heavy braking or a
sudden change in direction. The child
restraint system could be thrown about, strik- ing vehicle occupants. There is an increased
risk of injury, possibly even fatal.
Always install child restraint systems prop-
erly, even if they are not being used. Make
sure that you observe the child restraint sys-
tem manufacturer's installation instructions.
You will find further information on stowing
objects, luggage or loads under "Loading
guidelines" (Y page 262). G
WARNING
Child restraint systems or their securing sys-
tems which have been damaged or subjected to a load in an accident can no longer protect
as intended. The child cannot then be
restrained in the event of an accident, heavy
braking or sudden changes of direction. There is an increased risk of injury, possibly even
fatal.
Replace child restraint systems which have
been damaged or subjected to a load in an
accident as soon as possible. Have the secur-
ing systems on the child restraint system
checked at a qualified specialist workshop,
before you install a child restraint system
again. The securing systems of child restraint sys-
tems are:
R the seat belt system
R the LATCH-type (ISOFIX) securing rings
R the Top Tether anchorages
If it is absolutely necessary to carry a child on the front-passenger seat, be sure to observe
the information on the "Occupant Classifica-
tion System (OCS)" (Y page 49). There you
will also find information on deactivating the
front-passenger front air bag.
All child restraint systems must meet the fol- lowing standards:
R U.S. Federal Motor Vehicle Safety Stand-
ards 213 and 225
R Canadian Motor Vehicle Safety Standards
213 and 210.2
Confirmation that the child restraint system
corresponds to the standards can be found
on an instruction label on the child restraint
system. This confirmation can also be found
in the installation instructions that are inclu-
ded with the child restraint system.
Observe the warning labels in the vehicle inte-
rior and on the child restraint system. LATCH-type (ISOFIX) child seat secur-
ing system G
WARNING
LATCH-type (ISOFIX) child restraint systems
do not offer sufficient protective effect for
children whose weight is greater than 48 lbs
(22 kg) who are secured using the safety belt integrated in the child restraint system. In the
event of an accident, a child might not be
restrained correctly. This poses an increased
risk of injury or even fatal injury.
If the child weighs more than 48 lbs (22 kg),
only use LATCH-type (ISOFIX) child restraint
systems with which the child is also secured
with the vehicle seat belt. Also secure the
child restraint system with the Top Tether
belt, if available. 58
Children in the vehicleSafety

ESP
®
(Electronic Stability Program)
General notes i
Observe the "Important safety notes" sec-
tion (Y page 63).
ESP ®
monitors driving stability and traction,
i.e. power transmission between the tires and the road surface.
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. The engine output is also modified to keep the vehicle on the desired course within
physical limits. ESP ®
assists the driver when
pulling away on wet or slippery roads. ESP ®
can also stabilize the vehicle during braking.
ETS/4ETS (Electronic Traction System) i
Observe the "Important safety notes" sec-
tion (Y page 63).
ETS traction control is part of ESP ®
. On vehi-
cles with 4MATIC, 4ETS is part of ESP ®
.
Traction control brakes the drive wheels indi-
vidually if they spin. This enables you to pull
away and accelerate on slippery surfaces, for example if the road surface is slippery on one
side. In addition, more drive torque is trans-
ferred to the wheel or wheels with traction.
Traction control remains active, even if you
deactivate ESP ®
.
Important safety notes i
Observe the "Important safety notes" sec-
tion (Y page 63). G
WARNING
If ESP ®
is malfunctioning, ESP ®
is unable to
stabilize the vehicle. Additionally, further driv- ing safety systems are deactivated. This
increases the risk of skidding and an accident.
Drive on carefully. Have ESP ®
checked at a
qualified specialist workshop. Vehicles without 4MATIC:
when towing
your vehicle with the front axle raised, it is
important that you observe the notes on ESP ®
(Y page 313).
ESP ®
is only deactivated if the åwarning
lamp is lit continuously.
If the ÷ warning lamp and the åwarn-
ing lamp are lit continuously, ESP ®
is not
available due to a malfunction.
Observe the information on warning lamps
(Y page 252) and display messages which
may be shown in the instrument cluster
(Y page 218).
Only use wheels with the recommended tire
sizes. Only then will ESP ®
function properly.
Characteristics of ESP ® General information
If the
÷ ESP®
warning lamp goes out
before beginning the journey, ESP ®
is auto-
matically active.
If ESP ®
intervenes, the ÷ESP®
warning
lamp flashes in the instrument cluster.
If ESP ®
intervenes:
X Do not deactivate ESP ®
under any circum-
stances.
X Only depress the accelerator pedal as far as
necessary when pulling away.
X Adapt your driving style to suit the prevail-
ing road and weather conditions.
ECO start/stop function
The ECO start/stop function switches the
engine off automatically when the vehicle
stops moving. The engine starts automati-
cally when the driver wants to pull away again. ESP ®
remains in its previously selected sta-
tus. Example: if ESP®
was deactivated before
the engine was switched off, ESP ®
remains
deactivated when the engine is switched on
again. Driving safety systems
67Safety Z

open the driver's door or front-passenger
door
R the driver's door is opened when the vehi-
cle is stationary or driving at very low speed and the transmission is in position Dor R
Engaging reverse gear R !
Only shift the automatic transmission to
R
when the vehicle is stationary.
X If the transmission is in position Dor N:
push the DIRECT SELECT lever up past the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up past the first point of
resistance.
The ECO start/stop function is not available
when reverse gear is engaged. Further infor-
mation on the ECO start/stop function
(Y page 145).
Shifting to neutral N G
WARNING
If children are left unsupervised in the vehicle, they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shifting the automatic transmission out of
park position P
R Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children. X
If the transmission is in position Dor R:
push the DIRECT SELECT lever up or down to the first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT
SELECT lever up or down to the first point of
resistance.
If you switch the engine off with the trans-
mission in position Ror D, the automatic
transmission shifts to Nautomatically.
With the SmartKey: if you then open the
driver's door or the front-passenger door or
remove the SmartKey from the ignition, the
automatic transmission shifts to Pautomati-
cally.
With the Start/Stop button: if you then
open the driver's door or the front-passenger door, the automatic transmission shifts to P
automatically.
If you want the automatic transmission to
remain in neutral N, e.g. when having the
vehicle cleaned in an automatic car wash with a towing system:
Using the SmartKey:
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
With the Start/Stop button: X Remove the Start/Stop button from the
ignition lock.
X Insert the SmartKey into the ignition lock.
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal. 150
Automatic transmissionDriving and parking

Switching off the engine
Important safety notes G
WARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission X
Apply the electric parking brake.
X All vehicles (except AMG vehicles): shift
the transmission to position P.X
AMG vehicles: press button:.
X With the SmartKey: turn the SmartKey to
position 0in the ignition lock and remove it.
The immobilizer is activated.
X With the Start/Stop button: press the
Start/Stop button (Y page 141).
The engine stops and all the indicator
lamps in the instrument cluster go out.
When the driver's door is closed, this cor-
responds to key position 1. When the driv-
er's door is open, this corresponds to key
position 0: "Key removed".
If you switch the engine off with the trans-
mission in position Ror D, the automatic
transmission shifts to Nautomatically. With the SmartKey:
if you then open the
driver's door or the front-passenger door or
remove the SmartKey from the ignition, the
automatic transmission shifts to Pautomati-
cally.
With the Start/Stop button: if you then
open the driver's door or the front-passenger
door, the automatic transmission shifts to P
automatically.
If you want the automatic transmission to
remain in neutral N, e.g. when having the
vehicle cleaned in an automatic car wash with a towing system:
Using the SmartKey:
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
With the Start/Stop button:
X Remove the Start/Stop button from the
ignition lock.
X Insert the SmartKey into the ignition lock.
X Switch on the ignition.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the Smart-
Key in the ignition lock.
If you attempt to turn off the engine when the selector lever is not in position P:
R a message appears in the multifunction dis-
play
R a warning signal sounds Parking
161Driving and parking Z

In such cases, DISTRONIC PLUS may:
R give an unnecessary warning and then
brake the vehicle
R neither give a warning nor intervene
R accelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be ready to
brake, in particular when warned to do so by
DISTRONIC PLUS. G
WARNING
DISTRONIC PLUS brakes your vehicle with up to 50% of the maximum possible deceleration.
If this braking force is insufficient, DISTRONIC
PLUS warns you visually and audibly. There is a risk of an accident.
In such cases, apply the brakes yourself and
try to take evasive action.
! If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations.
To prevent damage to the vehicle, deacti-
vate DISTRONIC PLUS and the HOLD func- tion in the following or other similar situa-
tions:
R when towing the vehicle
R in the car wash
If you fail to adapt your driving style,
DISTRONIC PLUS can neither reduce the risk
of accident nor override the laws of physics.
DISTRONIC PLUS cannot take into account
the road, traffic and weather conditions.
DISTRONIC PLUS is only an aid. You are
responsible for the distance to the vehicle in
front, for vehicle speed, for braking in good
time and for staying in your lane. Do not use DISTRONIC PLUS:
R in road and traffic conditions which do not
allow you to maintain a constant speed e.g.
in heavy traffic or on winding roads
R on slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
R when there is poor visibility, e.g. due to fog,
heavy rain or snow
DISTRONIC PLUS may not detect narrow
vehicles driving in front, e.g. motorcycles, or
vehicles driving on a different line.
In particular, the detection of obstacles can
be impaired if:
R there is dirt on the sensors or anything else
covering the sensors
R there is snow or heavy rain
R there is interference by other radar sources
R there are strong radar reflections, for
example, in parking garages
If DISTRONIC PLUS no longer detects a vehi- cle in front, DISTRONIC PLUS may unexpect-
edly accelerate the vehicle to the stored
speed.
This speed may:
R be too high if you are driving in a filter lane
or an exit lane
R be so high when driving in the right-hand
lane that you overtake vehicles in the left-
hand lane
R be so high when driving in the left-hand lane
that you overtake vehicles in the right-hand lane
If there is a change of drivers, advise the new
driver of the speed stored. 172
Driving systemsDriving and parking

R
the electrical system in the engine com-
partment, the battery or the fuses have
been tampered with.
R the battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
the HOLD function and secure the vehicle
against rolling away.
! If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations.
To prevent damage to the vehicle, deacti-
vate DISTRONIC PLUS and the HOLD func-
tion in the following or other similar situa-
tions:
R when towing the vehicle
R in the car wash
Deactivating the HOLD function
(Y page 179).
Activation conditions You can activate the HOLD function if:
R the vehicle is stationary
R the engine is running or if it has been auto-
matically switched off by the ECO start/
stop function
R the driver's door is closed or your seat belt
is fastened
R the electric parking brake is released
R DISTRONIC PLUS is deactivated
R the transmission is in position D,Ror Non
vehicles with automatic transmission
Activating the HOLD function X
Make sure that the activation conditions
are met.
X Depress the brake pedal.
X Quickly depress the brake pedal further
until :appears in the multifunction dis-
play.
The HOLD function is activated. You can
release the brake pedal.
i If depressing the brake pedal the first
time does not activate the HOLD function,
wait briefly and then try again.
Deactivating the HOLD function The HOLD function is deactivated automati-
cally if:
R you accelerate. On vehicles with automatic
transmission: only when the transmission
is in position Dor R.
R the transmission is in position Pon vehicles
with automatic transmission.
R you depress the brake pedal again with a
certain amount of pressure until :disap-
pears from the multifunction display.
R you activate DISTRONIC PLUS.
R you secure the vehicle using the electric
parking brake.
i After a time, the electric parking brake
secures the vehicle and relieves the service brake.
When the HOLD function is activated, the
transmission is shifted automatically to posi- tion Pif:
R the driver's seat belt is not fastened and the
driver's door is open.
R the engine is switched off, unless it is auto-
matically switched off by the ECO start/
stop function.
The electric parking brake secures the vehicle
automatically if the HOLD function is activa-
ted when the vehicle is stationary and:
R a system malfunction occurs.
R the power supply is not sufficient. Driving systems
179Driving and parking Z

4MATIC
! Never tow the vehicle with one axle
raised. This may damage the differential.
Damage of this sort is not covered by the
Mercedes-Benz Limited Warranty. All
wheels must remain either on the ground or be fully raised. Observe the instructions for
towing the vehicle with all wheels in full
contact with the ground.
4MATIC, together with ESP ®
, improves the
traction of your vehicle whenever a drive
wheel spins due to insufficient grip.
If you fail to adapt your driving style, 4MATIC
can neither reduce the risk of accident nor
override the laws of physics. 4MATIC cannot
take account of road, weather and traffic con- ditions. 4MATIC is only an aid. You are
responsible for the distance to the vehicle in
front, for vehicle speed, for braking in good
time and for staying in your lane.
If a drive wheel spins due to insufficient grip:
R Only depress the accelerator pedal as far as
necessary when pulling away.
R Accelerate less when driving.
i In wintry driving conditions, the maximum
effect of 4MATIC can only be achieved if
you use winter tires (M+S tires), with snow
chains if necessary. PARKTRONIC
Important safety notes PARKTRONIC is an electronic parking aid with
ultrasonic sensors. It monitors the area
around your vehicle using six sensors in the
front bumper and six sensors in the rear
bumper. PARKTRONIC indicates visually and
audibly the distance between your vehicle
and an object.
PARKTRONIC is only an aid. It is not a replace-
ment for your attention to your immediate
surroundings. You are always responsible for
safe maneuvering, parking and exiting a park- ing space. When maneuvering, parking or pulling out of a parking space, make sure that
there are no persons, animals or objects in
the area in which you are maneuvering.
! When parking, pay particular attention to
objects above or below the sensors, such
as flower pots or trailer drawbars.
PARKTRONIC does not detect such objects
when they are in the immediate vicinity of
the vehicle. You could damage the vehicle
or the objects.
The sensors may not detect snow and other
objects that absorb ultrasonic waves.
Ultrasonic sources such as an automatic
car wash, the compressed-air brakes on a
truck or a pneumatic drill could cause
PARKTRONIC to malfunction.
PARKTRONIC may not function correctly on uneven terrain.
PARKTRONIC is activated automatically when you:
R switch on the ignition
R shift the transmission to position D,Ror N
R release the electric parking brake
Range of the sensors General notes
PARKTRONIC does not take objects into con-
sideration that are:
R below the detection range, e.g. people, ani-
mals or objects.
R above the detection range, e.g. overhang-
ing loads, truck overhangs or loading
ramps. Driving systems
181Driving and parking Z

X
To initiate an emergency call manually:
press cover :briefly to open.
X Press SOS button ;briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X After the emergency call, close cover :.
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside Assistance button X
To call Roadside Assistance: press Road-
side Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active.
The Connecting
Connecting Call Callmessage appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
Call Con‐
nected
nected message appears in the multifunction
display. If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 278).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separatembrace manual.
The system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assistance
call button Fis flashing continuously.
R no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X To end a call: press the~button on the
multifunction steering wheel.
or
X Press the corresponding COMAND/Audio
20 button for ending a phone call. 274
FeaturesSto
wage an d features

R
solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after clean-
ing. Braking heats the brake discs and the
brake pads/linings, thus drying them. The
vehicle can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents rec-
ommended and approved by Mercedes-Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
! If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations.
To prevent damage to the vehicle, deacti-
vate DISTRONIC PLUS and the HOLD func-
tion in the following or other similar situa-
tions:
R when towing the vehicle
R in the car wash !
Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can damage the paintwork or plastic parts.
! Make sure that the automatic transmis-
sion is in position Nwhen washing your
vehicle in a tow-through car wash. The vehi-
cle could be damaged if the transmission is
in another position.
! Make sure that:
R the side windows and the sliding sunroof
are fully closed.
R the ventilation/heating is switched off
(the OFF button has been pressed/the
airflow control is set to position 0).
R the windshield wiper switch is in position
0.
Otherwise, the vehicle might be damaged.
You can wash the vehicle in an automatic car wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off
wax from the windshield and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the wind-shield.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each coun-
try.
X Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft sponge to clean.
X Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
X Thoroughly hose down the vehicle with a
gentle jet of water.
X Do not point the water jet directly towards
the air inlet. 292
CareMaintenance and care