steering MERCEDES-BENZ CLA-Class 2016 C117 Repair Manual

Display messagesPossible causes/consequences andMSolutions
Ð
PowerSteeringMal‐
function See Oper‐
ator's Manual
The powe rsteerin gis malfunctioning.
A warnin gtone also sounds.
GWARNIN G
You will need to use mor eforc eto steer .
There is aris kof an accident.
XChec kwhether you are able to apply th eextr aforc erequired.
If you ar eabl eto steer safely:
XDrive on carefully.
XVisit aqualified specialist workshop immediately.
If you ar eunable to steer safely:
XDo no tdrive on .
XConsult aqualified specialist workshop .
Phone No ServiceYour vehicleis outside th enetwork provider' stransmitter/
receiver range.
XWait until th emobile phone operational readiness symbol
appears in th emultifunction display.
¥
Check Washer Fluid
The washer flui dlevel in th ewasher flui dreservoir has dropped
belo wtheminimum .
XAddwasher flui d (Ypage 299).
Wiper Malfunction‐
ing
The windshield wiper sare malfunctioning.
XVisit aqualified specialist workshop .
Hazard Warning
Flashers Malfunc‐
tioning
The hazard warnin glamp sare faulty.
XVisit aqualified specialist workshop .
256Display messages
On-board computer and displays

ProblemPossible causes/consequences andMSolutions
!
The yellow ABS warning
lamp is lit while the
engine is running.ABS is temporarily unavailable. Therefore, BAS, COLLISION PRE-
VENTION ASSIST PLUS, ESP®, EBD (electronic brake force distri-
bution), the HOLD function and hill start assist are also deactiva-
ted, for example.
Possible causes are:
RSelf-diagnosis is not yet complete.
RThe on-board voltage may be insufficient.
ATTENTION ASSIST is deactivated.
GWARNING
The brake system continues to function normally, but without the
functions listed above. The front and rear wheels could therefore
lock if you brake hard, for example.
The steerability and braking characteristics may be severely affec-
ted. The braking distance in an emergency braking situation can
increase.
If ESP
®is not operational, ESP®is unable to stabilize the vehicle.
There is a risk of an accident.
XCarefully drive a suitable distance, making slight steering move-
ments at a speed above 12 mph (20 km/h).
The functions mentioned above are available again when the
warning lamp goes out.
If the warning lamp is still on:
XObserve the additional display messages in the multifunction
display.
XDrive on carefully.
XVisit a qualified specialist workshop immediately.
262Warning and indicator lamps in the instrument cluster
On-board computer and displays

ProblemPossible causes/consequences andMSolutions
֌
The yellow ESP
®and
ESP®OFF warning
lamps are lit while the
engine is running.
ESP®, BAS, COLLISION PREVENTION ASSIST PLUS, the HOLD
function and hill start assist are not available due to a malfunction.
ATTENTION ASSIST is deactivated.
GWARNING
The brake system continues to function normally, but without the
functions listed above.
The braking distance in an emergency braking situation can thus
increase.
If ESP
®is not operational, ESP®is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
XObserve the additional display messages in the multifunction
display.
XDrive on carefully.
XVisit a qualified specialist workshop immediately.
֌
The yellow ESP
®and
ESP®OFF warning
lamps are lit while the
engine is running.
ESP®, BAS, the HOLD function and hill start assist are temporarily
unavailable.
COLLISION PREVENTION ASSIST PLUS may also have failed.
ATTENTION ASSIST is deactivated.
Self-diagnosis is not yet complete.
GWARNING
The brake system continues to function normally, but without the
functions listed above.
The braking distance in an emergency braking situation can thus
increase.
If ESP
®is not operational, ESP®is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
XCarefully drive a suitable distance, making slight steering move-
ments at a speed above 12 mph (20 km/h).
The functions mentioned above are available again when the
warning lamp goes out.
If the warning lamp is still on:
XObserve the additional display messages in the multifunction
display.
XDrive on carefully.
XVisit a qualified specialist workshop immediately.
Warning and indicator lamps in the instrument cluster265
On-board computer and displays
Z

Tires
ProblemPossible causes/consequences andMSolutions
h
The yellow tire pressure
monitor warning lamp
(pressure loss/
malfunction) is lit.The tire pressure monitor has detected a loss of pressure in at
least one of the tires.
GWARNING
Tire pressures that are too low pose the following hazards:
Rthey may burst, especially as the load and vehicle speed
increase.
Rthey may wear excessively and/or unevenly, which may greatly
impair tire traction.
Rthe driving characteristics, as well as steering and braking, may
be greatly impaired.
There is a risk of an accident.
XStop the vehicle without making any sudden steering or braking
maneuvers. Pay attention to the traffic conditions as you do so.
XSecure the vehicle against rolling away (Ypage 169).
XObserve the additional display messages in the multifunction
display.
XCheck the tires and, if necessary, follow the instructions for a
flat tire (
Ypage 310).
XCheck the tire pressure (Ypage 336).
XIf necessary, correct the tire pressure.
h
The yellow tire pressure
monitor warning lamp
(pressure loss/
malfunction) flashes for
approximately one
minute and then
remains lit.The tire pressure monitor is faulty.
GWARNING
The system is possibly unable to recognize or register low tire
pressure.
There is a risk of an accident.
XObserve the additional display messages in the multifunction
display.
XVisit a qualified specialist workshop immediately.
270Warning and indicator lamps in the instrument cluster
On-board computer and displays

:Cargo tie-downrings
Stowage well under the trunk floor
Under the trunk floor you can find a bracket
forTIRE FIT and the vehicle tool kit, etc.
XTo open: pullhandle :up.
XHook handle :into rain trough ;.
To enlarge the trunk you can remove the trunk floor.
XTo remove: lift the trunk floor almost to
rain trough ;and pull it out.
XTo insert: place the trunk floor at the bot-
tom inthe center.
XHo ldsides of trunk floor =and press inthe
dire ction of the arrow unt il itengages in
hooks ?.
Roof carrier
Important safety notes
GWARNIN G
When you load th eroof, th ecente rof gravity
of th evehicl erises and th edriving character-
istics change. If you excee dth emaximum roo f
load, th edriving characteristics, as well as
steering and braking ,will be greatl yimpaired .
Ther eis aris kof an accident.
Never excee dth emaximum roo fload and
adjust your driving style.
!Mercedes-Benz recommends that you
only use roof carriers that have been tested
and approved for Mercedes-Benz vehicles.
This helps to prevent damage to the veh i-
cle.
Posit ion the load on the roof rack insuch a
way that the veh icle willnot sustain dam-
age even when it is inmotion.
Dependin g on the vehicle equipment,
ensure that when the roof carrier isinstal-
led you can:
Ropen the panorama roof with power ti lt/
sliding panel fully
Ropen the trunk lid fully
Stowage areas277
Stowage and features
Z

XLift up the cover of socket:.
mbrace
General notes
The mbrace system is only available in the
USA.
You must have a license agreement to acti-
vate the mbrace service. Make sure that your system is activated and operational. To log in,
press the ïMB Info call button. If any of
the steps mentioned are not carried out, the
system may not be activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by mail. You can use this pass-
word to log onto the mbrace area under "Own-
ers Online" at http://www.mbusa.com.
The system is available if:
Rit has been activated and is operational
Rthe corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
Ra service subscription is available
Rthe starter battery is sufficiently charged
Determining the location of the vehicle on a
map is only possible if:
RGPS reception is available.
Rthe vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system
To adjust the volume during a call, proceed as
follows:
XPress the WorX button on the mul-
tifunction steering wheel.
or
XUse the COMAND/Audio 20 volume con-
trol.
The system offers various services, e.g.:
RAutomatic and manual emergency call
RRoadside Assistance call
RMB Info call
You can find information and a description of
all available features under "Owners Online"
at http://www.mbusa.com.
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
A malfunction in the system has been detec-
ted if one of the following occurs:
RThe indicator lamp in the SOS button does
not come on during the system self-test.
RThe indicator lamp in the FRoadside
Assistance button does not light up during
self-diagnosis of the system.
RThe indicator lamp in the ïMB Info call
button does not light up during self-diag-
nosis of the system.
RThe indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
-F Roadside Assistance call button
-ïMB Info call button
RTheInoperativeor the Service Not
Activatedmessage appears in the multi-
function display after the system self-diag-
nosis.
If a malfunction is indicated as outlined
above, the system may not operate as expec-
ted. In the event of an emergency, help will
have to be summoned by other means.
282Features
Stowage and features

XTo initiate an emergency call manually:
press cover:briefly to open.
XPress SOS button ;briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
XWait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
XAfter the emergency call, close cover :.
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside Assistance button
XTo call Roadside Assistance: press Road-
side Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active.
The Connecting
Callmessage appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display. If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 288).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a
Roadside Assistance call, if:
Rthe indicator lamp for Roadside Assistance
call button Fis flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding COMAND/Audio
20 button for ending a phone call.
284Features
Stowag ean d features

MB Info call button
XTo call MB Info:press MB Info call but-
ton :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The Connecting
Callmessage appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz. You can find further information on the
mbrace system under "Owners Online" at
http://www.mbusa.com.
The system has not been able to initiate an
MB Info call, if:
Rthe indicator lamp in MB Info call button
ï
is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding COMAND/Audio
20 button for ending a phone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steer-
ing wheel
Rthe corresponding button in COMAND/
Audio 20 to end the voice call
When a call is initiated, the audio system is
muted.
The mobile phone is no longer connected to
COMAND/Audio 20.
However, if you want to use your mobile
phone, do so only when the vehicle is station-
ary and in a safe location.
Features285
Stowage and features
Z

come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Do not affix the following to plastic surfa-
ces:
Rstickers
Rfilms
Rscented oil bottles or similar items
You can otherwise damage the plastic.
!Do not allow cosmetics, insect repellent
or sunscreen to come into contact with the
plastic trim. This maintains the high-quality
look of the surfaces.
XWipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth.
XHeavy soiling: use care and cleaning prod-
ucts recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and gear or
selector lever
XThoroughly wipe with a damp cloth or use
leather care agents that have been recom-
mended and approved by Mercedes-Benz.
Cleaning genuine wood and trim ele-
ments
!Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, pol-
ishes or waxes. There is otherwise a risk of damaging the surface.
!Do not use chrome polish on trim pieces.
The trim pieces have a chrome look but are
mostly made of anodized aluminum and
can lose their shine if chrome polish is
used. Use a damp, lint-free cloth instead
when cleaning the trim pieces.
If the chrome-plated trim pieces are very
dirty, you can use a chrome polish. If you are unsure as to whether the trim pieces
are chrome-plated or not, consult an
authorized Mercedes-Benz Center.
XWipe the wooden trim and trim pieces with
a damp, lint-free cloth, e.g. a microfiber
cloth.
XHeavy soiling: use care and cleaning prod-
ucts recommended and approved by
Mercedes-Benz.
Cleaning the seat covers
General notes
!Do not use a microfiber cloth to clean
covers made out of real leather, artificial
leather or DINAMICA. If used often, these
can damage the cover.
Note that regular care is essential to ensure
that the appearance and comfort of the cov-
ers is retained over time.
Genuine leather seat covers
!To retain the natural appearance of the
leather, observe the following cleaning
instructions:
RClean genuine leather covers carefully
with a damp cloth and then wipe the cov-
ers down with a dry cloth.
RMake sure that the leather does not
become soaked. It may otherwise
become rough and cracked.
ROnly use leather care agents that have
been tested and approved by Mercedes-
Benz. You can obtain these from a quali-
fied specialist workshop.
Leather is a natural product.
It exhibits natural surface characteristics, for
example:
Rdifferences in the texture
Rmarks caused by growth and injury
Rslight nuances of color
These are characteristics of leather and not
material defects.
Care307
Maintenance and care
Z

You must not exceed a maximum speed of
50 mph (80 km/h).
When replacing one or all tires, please
observe the following specifications for your
vehicle's tires:
Rsize
Rtype and
Rthe "MOExtended" mark
If a tire has gone flat and cannot be replaced
with a MOExtended tire, a standard tire may
be used as a temporary measure. Make sure
that you use the proper size and type (sum-
mer or winter tire).
Vehicles equipped with MOExtended tires are
not equipped with a TIREFIT kit at the factory. It is therefore recommended that you addi-
tionally equip your vehicle with a TIREFIT kit if
you mount tires that do not feature run-flat
properties, e.g. winter tires. A TIREFIT kit may
be obtained from a qualified specialist work-
shop.
Important safety notes
GWARNING
When driving in emergency mode, the driving
characteristics deteriorate, e.g. when corner-
ing, accelerating quickly and when braking.
There is a risk of an accident.
Do not exceed the stated maximum speed.
Avoid abrupt steering and driving maneuvers,
and driving over obstacles (curbs, potholes,
off-road). This applies in particular to a laden
vehicle.
Stop driving in emergency mode if:
Ryou hear banging noises.
Rthe vehicle starts to shake.
Ryou see smoke and smell rubber.
RESP®is intervening constantly.
Rthere are tears in the sidewalls of the tire.
After driving in emergency mode, have the
wheel rims checked at a qualified specialist
workshop with regard to their further use. The
defective tire must be replaced in every case.
TIREFIT kit
Important safety notes
TIREFIT is a tire sealant.
You can use TIREFIT to seal punctures of up to
0.16 in (4 mm), particularly those in the tire
tread. You can use TIREFIT at outside tem-
peratures down to Ò4 ‡ (Ò20 †).
GWARNING
In the following situations, the tire sealant is
unable to provide sufficient breakdown assis-
tance, as it is unable to seal the tire properly:
Rthere are cuts or punctures in the tire larger
than those mentioned above.
Rthe wheel rim is damaged.
Ryou have driven at very low tire pressures or on a flat tire.
There is a risk of an accident.
Do not drive the vehicle. Contact a qualified
specialist workshop.
GWARNING
The tire sealant is harmful and causes irrita-
tion. It must not come into contact with your
skin, eyes or clothing or be swallowed. Do not inhale TIREFIT fumes. Keep tire sealant away
from children. There is a risk of injury.
If you come into contact with the tire sealant,
observe the following:
RRinse off the tire sealant from your skin
immediately with water.
RIf the tire sealant comes into contact with
your eyes, immediately rinse them thor-
oughly with clean water.
RIf tire sealant is swallowed, immediately
rinse your mouth out thoroughly and drink
plenty of water. Do not induce vomiting,
and seek medical attention immediately.
RImmediately change out of clothing which
has come into contact with tire sealant.
RIf an allergic reaction occurs, seek medical
attention immediately.
312Flat tire
Breakdown assistance