towing MERCEDES-BENZ CLS 2016 User Guide

! Never tow the vehicle with one axle raised.
This may damage the transfer case. Damage
of this sort is not covered by the Mercedes-
Benz Limited Warranty. All wheels must
remain either on the ground or be fully raised.
Observe the instructions for towing the vehi-
cle with all wheels in full contact with the
ground.
i In wintry driving conditions, the maximum
effect of 4MATIC can only be achieved if you
use winter tires (M+S tires), with snow chains
if necessary.
4MATIC ensures that all four wheels are perma-
nently driven. Together with ESP ®
, it improves
the traction of your vehicle whenever a drive
wheel spins due to insufficient grip.
PARKTRONIC
Important safety notes PARKTRONIC is an electronic parking aid with
ultrasonic sensors. It monitors the area around
your vehicle using six sensors in the front
bumper and six sensors in the rear bumper.
PARKTRONIC indicates visually and audibly the
distance between your vehicle and an object.
PARKTRONIC is only an aid. It is not a replace-
ment for your attention to your immediate sur-
roundings. You are always responsible for safe
maneuvering, parking and exiting a parking
space. When maneuvering, parking or pulling
out of a parking space, make sure that there are
no persons, animals or objects in the area in
which you are maneuvering.
! When parking, pay particular attention to
objects above or below the sensors, such as
flower pots or trailer drawbars. PARKTRONIC
does not detect such objects when they are in
the immediate vicinity of the vehicle. You
could damage the vehicle or the objects.
The sensors may not detect snow and other
objects that absorb ultrasonic waves.
Ultrasonic sources such as an automatic car
wash, the compressed-air brakes on a truck
or a pneumatic drill could cause PARKTRONIC
to malfunction.
PARKTRONIC may not function correctly on
uneven terrain. PARKTRONIC is activated automatically when
you: R
switch on the ignition R
shift the transmission to position D , R or NR
release the parking brake
PARKTRONIC is deactivated at speeds above
11 mph (18 km/h). It is reactivated at lower
speeds.
Range of the sensors General notes PARKTRONIC does not take objects into con-
sideration that are: R
below the detection range, e.g. people, ani-
mals or objects. R
above the detection range, e.g. overhanging
loads, truck overhangs or loading ramps.
C
Sensors in the front bumper, left-hand side
(example)
The sensors must be free from dirt, ice or slush.
They can otherwise not function correctly. Clean
the sensors regularly, taking care not to scratch
or damage them ( Y
page 282).
Range170
Driving systems
Driving and parking

X
Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing the SOS button, you will not know
whether mbrace placed the emergency call. In
this case, always summon assistance by other
means.
Roadside Assistance button X
To call Roadside Assistance: press Road-
side Assistance button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants. From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 268).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center.
You may be charged for services such as repair
work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side Assistance call, if: R
the indicator lamp for Roadside Assistance
call button R is flashing continuously. R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed message appears in the mul-
tifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding multimedia system
button for ending a phone call.
MB Info call button
X
To call MB Info: press MB Info call button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button C
flashes while the connection is being made.
The Connecting Call message appears inFeatures 265
Stowage and features Z

Care
General notes
H Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
! For cleaning your vehicle, do not use any of
the following: R
dry, rough or hard cloths R
abrasive cleaning agents R
solvents R
cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective films
with hard objects, e.g. a ring or ice scraper.
You could otherwise scratch or damage the
surfaces and protective film.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after cleaning.
Braking heats the brake discs and the brake
pads/linings, thus drying them. The vehicle
can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents recom-
mended and approved by Mercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
G WARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored. ! If DISTRONIC PLUS or the HOLD function is
activated, the vehicle brakes automatically in
certain situations.
To prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations: R
when towing the vehicle R
in the car wash
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that: R
the side windows and the sliding sunroof
are fully closed. R
the ventilation/heating is switched off (the
OFF button has been pressed). R
the windshield wiper switch is in position 0 .
Otherwise, the vehicle might be damaged.
! In car washes with a towing mechanism,
make sure that the automatic transmission is
in transmission position N , otherwise the
vehicle could be damaged. R
Vehicles with a SmartKey:
Do not remove the SmartKey from the igni-
tion lock. Do not open the driver's door or
front-passenger door when the en gine is
switc hed off. Otherwise, the automatic
transmission selects park position P auto-
matically and locks the wheels. You can
prevent this by shifting the automatic trans-
mission to N beforehand. R
Vehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P auto-
matically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position N :X
Make sure the vehicle is stationary and the
ignition is switched off. X
Turn the SmartKey to position 2 in the ignition
lock ( Y
page 127).
Use the SmartKey instead of the Start/Stop
button on vehicles with KEYLESS-GO. X
Depress and hold the brake pedal. X
Shift the automatic transmission to position
N . Care 279
Maintenance and care Z

! If you tow or tow-start another vehicle, its
weight must not exceed the maximum per-
missible gross vehicle weight of your vehicle.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle has suffered transmission damage,
have it transported on a transporter or trailer.
The automatic transmission must be in position
N when the vehicle is being towed.
The battery must be connected and charged.
Otherwise, you: R
cannot turn the SmartKey to position 2 in the
ignition lock R
cannot shift the automatic transmission to
position N
In the event of damage to the electrical sys-
tem
If the battery is defective, the automatic trans-
mission will be locked in position P . To shift the
automatic transmission to position N , you must
provide power to the vehicle's electrical system
in the same way as when jump-starting
( Y
page 294).
Have the vehicle transported on a transporter or
trailer.
Disarm the automatic locking feature before the
vehicle is towed ( Y
page 82). You could other-
wise be locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye
G WARNING
The exhaust tail pipe may be very hot. There is
a risk of burns when removing the rear cover.
Do not touch the exhaust pipe. Take particular
care when removing the rear cover. All vehicles except Mercedes-AMG vehicles
Mercedes-AMG vehicles
The mountings for the removable towing eyes
are located in the bumpers. They are at the front
and at the rear, behind the covers. X
Remove the towing eye from the vehicle tool
kit ( Y
page 286). X
Pull cover C out of the bumper in the direc-
tion of the arrow by inserting your fingers into
the recess. X
Press the mark on cover D inwards in the
direction of the arrow. X
Remove cover D from the opening.X
Screw in the towing eye clockwise as far as it
will go and tighten it.Towing and tow-starting 297
Breakdown assistance Z

Removing the towing eye X
Unscrew and remove the towing eye. X
Position cover C on top of the bumper and
press it in at the bottom until it engages. X
Attach cover D to the bumper and press until
it engages. X
Place the towing eye in the vehicle tool kit.
Towing a vehicle with both axles on
the ground It is important that you observe the safety
instructions when towing away your vehicle
( Y
page 296).
The automatic transmission automatically shifts
to position P when you open the driver's or front-
passenger door or when you remove the Smart-
Key from the ignition lock. In order to ensure
that the automatic transmission stays in posi-
tion N when towing the vehicle, you must
observe the following points: X
Make sure that the vehicle is stationary. X
Turn the SmartKey to position 2 in the ignition
lock.
On vehicles with KEYLESS-GO, use the Smart-
Key instead of the Start/Stop button
( Y
page 128).X
Depress and hold the brake pedal. X
Shift the automatic transmission to position
N . X
Release the brake pedal. X
Release the parking brake. X
Switch on the hazard warning lamps
( Y
page 109).X
Leave the SmartKey in position 2 in the igni-
tion lock.
In order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination switch
as usual. In this case, only the indicator lamps
for the direction of travel flash. After resetting
the combination switch, the hazard warning
lamp starts flashing again. Towing the vehicle with the rear axle
raised
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
! Vehicles with automatic transmission must
not be towed with the rear axle raised. The
vehicle/trailer combination may otherwise
swerve or even roll over.
Transporting the vehicle
4MATIC vehicles/vehicles with auto-
matic transmission
! When the vehicle is loaded for transport, the
front and rear axles must be stationary and on
the same transportation vehicle. Positioning
over the connection point of the transport
vehicle is not permitted. The drive train may
otherwise be damaged.
All vehicles
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transporting pur-
poses. X
Turn the SmartKey to position 2 in the ignition
lock. X
Shift the automatic transmission to position
N .298
Towing and tow-starting
Breakdown assistance