towing MERCEDES-BENZ E CLASS 2021 Owners Manual

Symbols
........................................................ 5 At
agl ance ....................................................6
Coc kpit ....... ..................... ..................... ..........6
Indica torand warning lam ps.........................1 0
Ov erhead controlpanel ................................ 12
Doo rcontr olpa nel and seatad jus tment .......14
Emerg enciesand brea kdo wns ............ .......... 16 Digita
lOp erator' sMa nua l......................... 18
Callin gup theDigit alOper ator's Manual ...... 18 Gene
ralno tes... .......................................... 20
Pr otect ion oftheen vironmen t... ...................2 0
Genui neMer cedes-Ben zpar ts...................... 20
Operat or'sMan ual.......................... .............. 21
Ser vice andvehicle operation ......................2 2
Oper ating safety.......... .................................2 3
Decl arati on ofconf ormity forwireless
ve hicle component s... ..................................2 5
Dia gno stics con nection ................................ 26
Qualif iedspec ialistwo rkshop ....................... 27
Cor rect useof theve hicle ............................. 27 No
tesfo rper sons withelectr onicmedi‐
cal aids..... ........................................ ............ 28
Pr oble mswithyo ur vehicle ............... ............ 28
Re por tingsaf etydef ects ...............................2 9
Limit edWarrant y.......................................... 29
QR cod efo rre scue card... ............... .............3 0
Dat ast or ag e... ..............................................3 0
Cop yright ...................................................... 34 Occup
antsafety.... .....................................36
Re stra int system .............................. .............3 6
Sea tbel ts<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011> 38
Airb ags<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011> 42
PR E-S AFE ®
sy stem ....................................... 50
Saf elytranspor tingchildr enintheve hi‐
cle ...... ........................................................... 51
No teson pets intheve hicle ............ .............6 4 Opening
andclosing .................................. 66
Smar tKey <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011> 66
Door s<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> 70
Tr unk ................................................ ............ 73
Sid ewi ndo ws<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011001100110011> 79
Sli ding sunroof <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011> 82Ro
ller sun blinds ...........................................8 6
Anti-t heftpr otect ion .....................................8 7 Seats
andstowing ...................................... 91
No teson thecor rect driver's seatpos i‐
tion <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011>.......91
Sea ts<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> 92
St eer ing wheel ............................................ 101
Eas yentr yand exitfeatur e.........................1 03
Memor yfunction ........................................ 104
St ow agear eas ............................................ 106
Soc kets ........... ............................................ 116
Wi reless chargin gof themobile phone
and connect ionwithth eex terior ant enna ...118
Ins talling andremo ving thefloor mats ........ 120 Light
andvisibili ty.................................... 121
Ext eriorlighti ng............. ..............................121
Int erior ligh ting ........................................... 129
Wi ndsh ield wipe rand windsh ield wa sher
sy stem ........................................................ 131
Mir rors <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011> 133
Ar ea perm eable toradio waveson the
winds hield.................................................. 136 2
Contents

Infr
ared-r eflectiv ewindshi eldfunction ........ 136 Clim
atecontr ol......................................... 13 7
Ov ervie wof climat econt rolsy stems ..........1 37
Oper ating theclimat econ trol system ......... 138 Dr
ivin gand parking ................................. 144
Dr iving ............ ........................ ............ ........144
DY NA MIC SELE CTswitc h... ........................ 156
Au tomatic transmiss ion.............................. 158
Fu nctio nof the4MA TIC.............................. 162
Re fuel ing...... ............................................... 162
Pa rking .......................................................1 64
Dr iving and drivi ng safety systems .............. 172
Ve hicle towing instruct ions .........................2 25 Ins
trument Displa yand on-b oard
co mp uter ...... ............................................226
No teson theIns trument Displayand on-
boar dcom puter.............................. ............ 226
Ins trument Displayove rview ............ .......... 227
Ov ervie wof thebutt ons onthesteer ing
wheel ..........................................................2 28 Oper
ating theon- boar dcom puter.............. 228
Ov ervie wof displa yson themultifunc ‐
tion displa y... .................................... ..........2 30
Head -upDispl ay<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011> 230 MBUX
multimediasy stem ...................... 233
Ov ervie wand oper ation .................. ............ 233
Sy stem settings .............................. ............ 241
Na vig ation .......................................... ........245
Te lephon e........................................ ...........2 51
Mer cedes meand apps .................. ............ 254
Mer cedes-Ben zemer gency callsy stem ...... 262
Ra dio &media .................................. .......... 266
Sound settings ............................................ 273 Maint
enanc eand care...... ....................... 274
ASS YSTPL US service interva ldispla y.........2 74
Engi necompar tment............. ............. ........275
Clean ingand care.......................................2 82 Br
eakdo wnassi stance ............................ 288
Emerg ency.......................................... ........288
Flat tire....... ................................................ 290 Batt
ery(v ehi cle) ....... .................................. 296
To w star tin gor towing away <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> 301
Ele ctrica lfus es<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011> 305 Whe
elsand tires <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011> 309
No teson noise orunusua lhandling char‐
act eristic s...................................................3 09
No teson regular lyinsp ecting wheels and
tir es ............................................................ 309
No teson sno wch ains .................................3 10
Ti re pressur e...............................................3 10
Loadi ngtheve hicle .....................................3 17
Ti re labeling ................................................ 321
Def inition ofterm sfo rtir es and loading ..... 326
Cha nging awhee l..... .................................. 329
Emer gency sparewheel .............................. 338 Te
ch nical data.......................................... 340
No teson tech nica lda ta <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011001100110011> 340
Ve hicle electr onics .....................................3 40
Ra dio oper ating permits forve hicle com‐
ponent s... ................................................... 342
Ve hicle identif ication plate,VIN and
engine number overview ............................ 342 Cont
ents 3

1
B-pil larwi th:
QR code foraccessi ngthere scue card →
30
2 Safetyve sts →
288
3 ; mebutt on →
256
0053 SOSbutton →
256
4 Checking and refilling operatingfluids →
344
St artin gassis tance →
299
5 Tow- star tin gor towing away →
302
6 Flat tire →
290
7 002F Hazard warning light system →
123 8
Fireex ting uishe r →
289
9 Fuelfiller flap with:
inf ormat ionlabel onfuel type →
162
Inf ormation labelon tirepr essur e →
312
QR code foraccessi ngthere scue card →
30
A TIREFIT kit →
292
B Tow- star tin gor towing away →
302
C First-ai dkit →
289
D Warning triang le →
288 At
aglanc e– Em erge ncie sand brea kdo wns 17

R
inwe tcond itions orinfog
R when towing atrailer #
Ensur eth at thedr iven speed complies
wit htraf fic re gulations. #
Adjus tth edr iving speed tosuit current
tr af fic and weather condition s. Fu
nction ofrout e-base dspee dadap tation
When ActiveDis tance AssistDIS TRONI Cis acti ‐
va ted, theve hicle speed willbeadap tedaccor d‐
ing lyto thero uteev ent sahead. Dependingon
th edr ive pr og ram sele cted, theve hicle negoti‐
at es aro uteeve ntaheadin an eco nomi cal,com‐
fo rtable ordynam icman ner.When thero ute
eve nthasbe en passe d,theve hicle acceler ates
ag ain tothestor ed speed. Thesetdis tance to
th eve hicle infront, vehicles detected aheadand
spe edrestrictions aheadar eta ke nint oacco unt.
Yo ucan activat eand deac tivatero ute-based
spee dadap tatio nin themultimedia system
(/ page18 9). The
follo wing routeeve nts areta ke nint o
acco unt:
R Curves
R T-int ersect ions,ro und about sand tollst atio ns
R Turnsand exits
R Traf fic jams ahead(only with Liv eTr af fic
Inf ormation )
% When theto llst atio nis reac hed, ActiveDis ‐
ta nce AssistDIS TRONI Cad op tsthespeed as
th estor ed speed.
Also, thespeed isreduced ifth etur nsignal indi‐
cat ortochang elane sis swit ched on and one of
th efo llo wing situat ionsisde tected:
R Turning offat intersect ions
R Drivin gon slowing- down lanes
R Drivin gon lanes adjacenttoslo wing-do wn
lanes
The driver isresponsible forch oosing theright
speed andobser vingother road user s.This
applies inpar ticular tointersect ions,ro und ‐
about sand traffic lights, asroute-based speed adap
tatio ndo es notbr ak eth eve hicle toast and‐
st ill.
When routeguidan ceisact ive, thefirs tsp ee d
ad jus tment iscar ried out automatic ally.If th e
tur nsigna lind icatoris swi tched on,theselect ed
ro uteis co nfirmed andfurther speed adjustment
is activ ated.
Speed adaptatio nis canc eled inthefo llo wing
cases :
R Ifth etur nsignal indicat orisswitc hedoff
bef oreth ero uteeve nt.
R Ifth edr iver depr esses theacceler ator or
br ak epedal during thepr ocess.
Sy stem limit s
Ro ute-based speedadap tatio ndo es notta ke
ri ght ofwa yre gulations intoaccount .The driver
is responsible forcom plying withro ad traf fic
re gulations anddriving atasuit able speed.
The speed adaptatio nma de bythesy stem may
no talw aysbe suit able, particular lyin thefo llo w‐
ing situat ions:
R The road's coursenotcle arly visib le
R Road nar row ing 18
8
Driving and parking

ing
and parkingre mains withyo u. Mak esur e
th at no per son s,anim alsorobj ect set c. arein
th emaneuv ering rang e. &
WARNIN GRisk ofacci dent caused by
limit eddetection bythemaneuv ering
br ak efunc tion
The maneuv ering brak efunc tion cann ot
alw aysclear lyde tect peo ple. Other obstacle s
ar eno tde tected bythefunc tion.
In these cases, thefunc tion maybr ak e
unnec essarilyornotbr ak eat all. #
Alw ayspa ycar eful attention tothetra f‐
fi c situ ation; donotre ly on themaneu‐
ve ring brak efunc tionalone. #
Beready tobrak e. Sy
stem limit s
Obser vethesy stem limits ofthefo llo wing func‐
tion s:
R ActivePa rking Assist(/ page21 9)
R Surround viewcam era(/ page21 2) Th
ema neu vering brak efunc tionis no tav ailable
in thefo llo wing situat ions:
R Oninclines
Ac tiv atin g/deac tivatin gthe mane uvering
ass ista nt
Mu ltimed iasystem:
4 © 5
Set ting s5
Assist ance
5 Camera &Parkin g #
Switc hManeuverin gAssist anceonoroff.
% ForDr ive Aw ayAssi st(/ pag e223) tofunc‐
tion, maneu vering assist ant mus tbe act ive. Ve
hicl eto wing instruct ions
The vehicle isno tsuit able forth euse oftow bar
sy stems that areused forflat towing ording hy
to wing, forex am ple. Attach ing and using tow bar
sy stems canlead todamag eon theve hicle.
When youar eto wing ave hicle withto w bar sys‐
te ms, safedr iving charact eristic scan notbe
guar anteed forth eto wing vehicle ortheto we d
ve hicle. Thevehicle-tr ailercombination may
sw erve from side toside. Complywithth eper‐
mitt edtowing methods (/page30 1) and the ins
truct ions forto wing withbo th axle son the
gr ou nd (/ page 302). Dr
iving andparking 225

Cleani
ngand care No
teson washing theve hicl ein acar wash &
WARNIN GRisk ofacci dent dueto
re duced braking effect afte rwa shing the
ve hicle
The braking effect isreduced afte rwa shing
th eve hicle. #
Afterth eve hicle hasbeen washed,
br ak ecar efully whilepaying attention to
th etraf fic condi tions untilth ebr aking
ef fect hasbee nful lyrestor ed. *
NO
TEDama gefrom automatic braking If
one ofthefo llo wing functionsis switc hed
on, theve hicle brak es aut omatically incer‐
ta in situat ions:
R ActiveBr ak eAssi st
R ActiveDis tance AssistDIS TRONI C
R HOLD functio n
R ActivePa rking Assist To
avo iddamag eto theve hicle, deactiv ate
th ese systems inthefo llo wing orsimilar sit‐
uation s: #
Dur ing towing #
Inacar wash *
NO
TEDama gedue touns uitable car
wa sh #
Beforedr iving intoacar wash mak e
sur eth at thecar wash issuit able for
th eve hicle dimensions. #
Ensur eth er eis suf ficie ntgrou nd clear‐
ance between theunderbody andthe
guide rails ofthecar wash. #
Ensur eth at theclear ance widthof the
car wash, inpar ticular thewidt hof the
guide rails, issuf ficie nt. To
avo iddamag eto your vehicle when usinga
car wash, ensur eth efo llo wing beforehand:
R ActiveDis tance AssistDIS TRONI Cis de acti ‐
va ted.
R The HOLD function isswitc hedoff. R
The surround viewcam eraor there ar vie w
cam erais swit ched off.
R The side windo wsand slidin gsun roof are
com pletely clos ed.
R The blowe rfo rth eve ntil ation/he ating is
sw itched off.
R The windsh ield wipe rsw itchis in po sitio n
005A.
R The Sma rtKe yis at amin imum distance of
10 ft(3 m) away from theve hicle. Other wise,
th etrunk lidcould openunintentionall y.
R Forcar washes withacon veyo rsy stem: neu‐
tr al 005C iseng aged.
% Incar washes withacon veyo rsy stem: ifyo u
lea vetheve hicle while itis being washed,
mak esur eth eSmar tKey islocat edinthe
ve hicle. Theparkposition 005Disother wise
aut omaticall yeng aged.
% If,afte rth ecar wash, youre mo vethewa x
fr om thewindshield andwiper rubber s,this
will preve ntsme aring and reduce wiper
noise. 282
Maintenanc eand care

Obser
vethefo llo wing notesif yo uwa ntto
re place thebatt eryyo urself :
R Alw aysre place afa ulty battery wit habatt ery
whic hmee tsthespecif icvehicle requ ire‐
men ts.
The vehicle iseq uipped withan AGMtech nol ‐
ogy batter y(A bso rbentGlas sMa t)or alith ‐
ium-io nbatt ery. Fu llve hicle functionality is
onl yguar anteed withan AGMbatt eryor lith‐
ium-ion battery. Fo rsaf etyre ason s,
Mer cedes-Ben zre comme ndsthat youon ly
use batteries whic hha ve been tested and
appr ovedfo ryo ur vehicle byMer cedes-Ben z.
R Carryove rde tach able parts,suc has vent
hos es,elbo wfitting orterm inal covers from
th ebatt erybeing replaced.
R Mak esur eth at theve nt hos eis alwa ys con‐
nect edtotheor iginal opening ontheside of
th ebatt ery.
Ins tallan yex istin gor supplied cellcaps.
Ot her wise, gases orbatt eryacid could
escape.
R Mak esur eth at detach able partsarere con‐
nect edinthesame way. To
w star ting ortowing away Pe
rm itted towing methods Plug-
inhybrid: besur eto obser vetheno tesin
th eSupplement .Yo uco uld other wise failto rec‐
ogni zedangers.
* NO
TEDama gefrom automatic braking If
one ofthefo llo wing functionsis switc hed
on, theve hicle brak es aut omatically incer‐
ta in situat ions:
R ActiveBr ak eAssi st
R ActiveDis tance AssistDIS TRONI C
R HOLD functio n
R ActivePa rking Assist
To avo iddamag eto theve hicle, deactiv ate
th ese systems inthefo llo wing orsimilar sit‐
uation s: #
Dur ing towing #
Inacar wash Mer
cedes-Benz recomme ndstransp orting your
ve hicle inthecase ofabr eakdo wn,rath er than
to wing itaw ay.
Fo rto wing, useato w rope ortow bar withbo th
axle son thegr ound. Donotuse tow bar sys‐
te ms.
* NO
TEDama getotheve hicle duetotow‐
ing away inc orrectl y #
Obs erve theins truction sand noteson
to wing away. Ve
hicl eswith rear whe eldrive
Bo th axle son
th egr ound Ye
s,max. 50km at50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised Ye
s,ifth esteer ing wheel is
fi xe din thecent erposition
wit hast eer ing wheel lock Br
eakdo wnassis tance 30
1

4MA
TICvehicl es
Bo th axle son
th egr ound Ye
s,max. 50km at50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised NoTo
tow wit hara ised axle: towing should be
per form ed byato wing company. To
wing theve hicl ewith both axle son the
gr ound #
Obser vetheno teson theper mitt edtowing
me thods (/page30 1). #
Mak esur eth at thebatt eryis con nect edand
ch arge d.
Obser vethefo llo wing pointswhen thebatt eryis
disc harged:
R The engin ecann otbe star ted R
The electr icpar king brak ecann otbe
re leased orapplied
R Vehicl eswith automatic transmiss ion:
The automatic transmiss ioncanno tbe shif‐
te dto position 005Cor005D
% Vehicl eswith automatic transmiss ion:If
th eaut omatic transmiss ioncann otbe shif‐
te dto position 005C,orthemultifunc tiondis‐
pla yin theins trument clusterdoes notsho w
an ything, have theve hicle transpor tedaw ay
( / pag e303). Atowing vehicle withlifting
eq uipment isrequ ired forve hicle transpor ta‐
tio n.
* NO
TEDama gedue totowing away at
exc essiv elyhigh speeds orove rlong dis‐
ta nces The
drivet ra in could bedamag edwhen tow‐
ing atexc essiv elyhigh speeds orover long
dis tances. #
Atowing speed of30 mph(50 km/h)
mus tno tbe exc eeded. #
Atowing distan ceof30 miles(50 km)
mus tno tbe exc eeded. &
WARNIN GRisk ofacci dent whento wing
a ve hicle whichis toohea vy
If ano ther vehicle istow- star tedor towe d
aw ay,its weight mustno texc eed theper mis‐
sible gross mass ofyour ow nve hicle, other‐
wise thefo llo wing could occur:
R The towing eyema ybecome detach ed.
R The vehicle/tr ailercombination may
sw erve oreve nro llo ver. #
Ifano ther vehicle istow- star tedor
to we daw ay,its weight mustno texc eed
th eper missible gross mass ofyour ow n
ve hicle. If
ave hicle mustbe tow- star tedor towe daw ay,
its per missib legross weight mustno texc eed the
per missible gross weight oftheto wing vehicle. #
Information ontheper missible gross mass of
th eve hicle canbefound ontheve hicle iden‐
tif ication plate(/ page342). 302
Breakdo wnassis tance

#
Vehicl eswith automatic transmiss ion:Do
no topen thedr iver's door orfront passeng er
door ,ot her wise theaut omatic transmiss ion
aut omaticall yshif tsto position 005D. #
Installth eto wing eye(/ page305). #
Fasten theto w bar .
* NO
TEDama gedue toinc orrect connec‐
tion oftheto w bar #
Onlyconnect theto w rope ortow bar to
th eto wing eyes. #
Deact ivat eth eaut omatic locking mechanism
(/ page71 ). #
Donotactiv ateth eHOLD function. #
Deact ivat eth eto w- aw ay alar m(/ page89) . #
Deact ivat eAc tiveBr ak eAssi st
( / pag e19 8). #
Vehicl eswith automatic transmiss ion:
Shif tth eaut omatic transmiss iontoposition
005C. #
Release theelectr icpar king brak e. &
WARNIN GRisk ofacci dent dueto limi‐
te dsaf ety-re lat ed func tionsdur ing the
to wing proce ss
Saf ety-re lat ed func tionsar elimit edorno lon‐
ge rav ailable inthefo llo wing situat ions:
R The ignit ionisswitc hedoff.
R The brak esy stem orpowe rst eer ing sys‐
te m ismalfu nctioning.
R The ener gysupp lyor theon- boar delectr i‐
cal system ismalfunct ioning.
When your vehicle isthen towe daw ay,signif ‐
icant lymor eef fort ma ybe requ ired tosteer
and brak eth an isno rm allyre qu ired. #
Use ato w bar . #
Mak esur eth at thesteer ing wheel can
mo vefreely beforeto wing theve hicle
aw ay. *
NO
TEDama gedue toexcess ive tracti ve
po we r If
yo upull away shar ply, thetractiv epo we r
ma ybe toohigh andtheve hicles couldbe
damag ed. #
Pull away slo wlyand smoo thly. Lo
adi ng the vehicl efo rtr ans port #
Obser vetheno teson towing away
( / pag e302). #
Connec tth eto w bar totheto wing eyein
or der toload theve hicle. #
Vehicl eswith automatic transmiss ion:
Shif tth eaut omatic transmiss iontoposition
005C.
% Ve
hicl eswith automatic transmiss ion:
The automatic transmiss ionmaybe locked
in posit ion005Dintheeve ntofdama getothe
electr icalsystem. Toshif tto 005C ,pr ov ide the
on-boar delectr icalsystem withpo we r
( / pag e299). Br
eakdo wnassis tance 30
3

To
wing eyesto rage location The
towing eyeis locat edinthestow agespac e
unde rth etrunk floor . Ins
talling theto wing eye #
Press themar kon cover1 inwa rdsand
re mo ve. #
Screw intheto wing eyecloc kwiseasfaras it
wil lgo and tight en.
% Mak esur eth at cover1 eng ages inthe
bum perwhen youre mo vetheto wing eye.
* NO
TEDama getotheve hicle dueto
inc orrect useof theto wing eye When
ato wing eyeis used toreco vera ve hi‐
cle, theve hicle maybe damag edinthepr oc‐
ess. #
Onlyuse theto wing eyeto tow aw ay or
to w star tth eve hicle. To
w star ting theve hicl e(eme rgency engine
st ar t) Ve
hicl eswith automatic transmiss ion
* NO
TEDama getotheaut omatic trans‐
mission duetotow star tin g The
automat ictransm issionma ybe damag ed
in thepr ocess oftow star tin gve hicles with
aut omatic transmission. #
Vehicles withaut omatic transmission
mus tno tbe tow star ted. #
Vehicles withaut omatic transmission must
no tbe tow- star ted. Electr
icalfuses No
teson electr icalfuses &
WARNIN GRisk ofacci dent andinjury
due tooverloaded lines
If yo uman ipulat eor bridg eafa ulty fuse orif
yo ure place itwit hafuse withahigher
am per age, theelectr icline could beove rloa‐
ded.
This could result inafire . #
Alw aysre place faulty fuseswit hspec i‐
fi ed newfuses containin gth ecor rect
am per age. Br
ea kdo wnassista nce 30
5